Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to change my Page name: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/08) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. Our records indicate that there is a deletion request pending for your account. No further action is required by you. However, please note that logging in to your account again...

will cancel a pending deletion request.
Keep in mind that once your account is permanently deleted, there is no way to undo this action. You will not be able to reactivate the account or retrieve any of the content or information you added to it. If you have any further questions, please visit our Help Center:
https://www.facebook.com/help/
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I totally understand that deleting my account is an option. However, you do not explain how something like this can happen. I am 65 years old, I am very caution about my passwords [redacted] such. Yet someone is able to hack my account and take my picture and contacts and send out messaging to those in my contacts. You can at least explain how this happens and what you are doing to prevent it happening to others. I am not a computer genius to resolve an issue with your program, yet very difficult to contact you in a easy manner.
Thank you
I will totally delete my account with Facebook
[redacted]
Final Business Response /* (4000, 9, 2015/10/15) */
Hi [redacted],
Thanks for replying to Facebook through the Revdex.com.
We take the security of your account very seriously. Here are 6 things you should do to keep your information safe:
1. Pick a strong password
2. Secure your email account(s)
3. Log out when you use a shared computer
4. Run anti-virus software on your computer
5. Use our extra security features
6. Think before you click or download anything
You can see your account security rating and start making your account more secure here: https://www.facebook.com/update_security_info.php
To learn more about protecting your account, visit: https://www.facebook.com/help/security/tips
Thanks for reaching out to Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]
I am rejecting this response because: nothing is being done
Sincerely,
[redacted]

Hi, Thanks for your response. We're sorry to hear that you're still having trouble getting into your account. Please click the “didn't receive code” link and follow the onscreen instructions to complete a report.Keep in mind that we won't be able to respond to any additional questions...

here.Thanks,The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile you keep getting locked out of, or the email that is attached to the account?Thanks,
[redacted]The Facebook Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. And thank you for your time.
Sincerely,
[redacted]

Hi,We appreciate your email. Unfortunately, we cannot take any action on or release any information regarding a user's account until we receive correspondence from the account owner. Sorry for any inconvenience this security policy may cause. If you would like us to look into this issue, please tell...

this person to view Facebook's Help Center: [redacted] They can take the appropriate steps from here to receive additional support. We also apologize for the delay if the user in question has already contacted us. Please note that all inquiries are placed in a queue and responded to accordingly. Writing in multiple times on behalf of this user will not result in a faster response.Thanks,**The Facebook Team

Hi [redacted],Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. Thanks,[redacted]The Facebook Team

Hi,    We apologize for the delay in responding to your inquiry. We’d like to provide some resources that may help you resolve your issue more quickly. Please take a look at the list...

below and see if any of following links to our Help Center address your problem.    If you don’t find an answer to your question below, please respond and let us know and we will do our best to assist you. Please keep in mind, we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.    I can’t access my Facebook or Instagram account:  •    I forgot my Facebook password: https://[redacted] •    I forgot my Instagram password: https://[redacted] •    My Facebook account has been hacked: https://[redacted] •    My Instagram account has been hacked: https://[redacted] •    I am not receiving my security code: https://[redacted] •    Facebook is asking me to submit ID: https://[redacted] •    My email or phone number is attached to someone else’s account: https://[redacted]   I need help with my Facebook Page: •    I can’t access my Page: https:/[redacted] •    I need to merge two Pages: https://w[redacted] •    I need to change my Page name: https://[redacted] •    I need to change the username for my Page: https://[redacted] •    Someone posted an unfair review of my business: https://[redacted] •    I would like to claim an unowned Page that represents my business: https://[redacted]   I would like to report a fake account or other abuse on Facebook or Instagram: •    Report an impostor account on Facebook: https://[redacted] •    Report an impostor account on Instagram: https://[redacted] •    Report abuse on Instagram (ex bullying, harassment, spam): https://[redacted] •    Report other abuse on Facebook (ex bullying, harassment, spam): https://[redacted] Other:  •    I believe my content was removed in error: https://[redacted] •    Facebook is asking me to submit ID: https://[redacted] •    I’m having issues with my name on Facebook: https://[redacted] •    I think someone was trying to scam me or a friend: https://[redacted] •    I got a message saying I won the Facebook Lottery: https://[redacted] •    I need to report an unauthorized charge or request a refund: https://[redacted]   •    I’m blocked from using a feature (ex: sending messages, uploading photos): https://[redacted]   Thanks, The Facebook Team

Complaint: [redacted]I see the review was removed however the rating still shows 4.7 when all of our other reviews at 5 star reviews. This too needs to be corrected please.Sincerely,[redacted]

helloI have tried what they have said. It does nothing we continue to get the same response with no help.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Report other abuse on Facebook (ex bullying, harassment, spam):[redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,**The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/08) */
Hello [redacted],
Can you please provide a link to your page and to the specific comments that you are reporting? This will help us to further investigate the claim.
Once we have this information we will be better equipped to determine what...

actions we are able to make according to our policies.
Thank you for your help and patience.
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is requesting additional information and therefore the complaint has not yet been resolved.
[redacted]
Here are the links you requested. If you would like to see the evidence proving that the listed reviews were not made by actual patients in our practice then I will need personal contact information, because I feel it is a violation of their privacy to post such documents to the internet.
https://www.facebook.com/pages/Smile-Station-Dental/XXXXXXXXXXXX?fref=ts
https://www.facebook.com/pages/Smile-Station-Dental/XXXXXXXXXXXX?sk=reviews
The reviews in question are the only 4 star and 1 star review listed.
Thank you for taking the time to investigate the claim. We anxiously await your response.
[redacted] A. [redacted] / R. [redacted], DDS

Revdex.com:I have reviewed the response made by the business and here is my...

comment:
 
I don't have a direct URL to the account now since it is blocked, but it was registered under my name [redacted], with the notification email set to [redacted].  Originally it was registered to the email [redacted], but I had to change it since that email account was deactivated. I don't know if this helps, but below I'm copying a link from an email I received regarding a comment made by one of my friends on that account:
[redacted]
Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me for the time being.  While the response does not alleviate the issue at hand, it does indicate that steps are being made towards its resolution. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: The solution and the steps that facebook provided were the exact same steps that I had taken before contacting you all, and I previously explained to them what the issue was. My account was hacked by some guy with this current username: [redacted]".  After he hacked my account, my username, password, email address, profile picture, name and telephone number were changed, so it doesn't work when I follow the steps provided by facebook because facebook no longer recognizes my email address, username, or phone number. All of my other information on the account is still the same, for instance: it claims this hacker is married to my wife, went to my high school, college and pharmacy school. He has access to all of my pictures and can tell who my family members and friends are, ect., which is very worrisome. I can provide you whatever information you need to prove that this is my account, not his. My name is[redacted], the email I used before it was changed was[redacted], however, this account is now closed so it's better to reach me at[redacted]. My phone number is[redacted], my birthday is[redacted] My wife and several of my friends have reported the account. Please help me get my account back and resolve this issue, thanks for your time and efforts on my behalf.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/19) */
Hi [redacted],
Thank you for submitting your complaint. I have forwarded this issue to the appropriate team who will review the decision.
Thanks!
[redacted],
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
Facebook is still looking into the matter. My account is still blocked.

Complaint: [redacted]I am rejecting this response because: that is not close to the issue I am having. Everytime I log in it says that my ID is in review and my email with be contacted when it's done. It's been several months and my ID has already been verified. This message should not be appearing and I should have had access into my account a long time ago! This is very unfair treatment and I haven't had contact with friends in months.Sincerely,[redacted]