Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report an impostor account on Instagram: [redacted]- Report abuse on Instagram (ex bullying, harassment, spam): [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: they want my URL to facebook it is @[redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/08) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also...

recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So long as we don't do this again in December of next year. This is twice they have agreed and twice I have had deal with sending in verification. So they need to fix the software so it knows I have already verified who I am.

Hi [redacted],Thanks for your patience as we investigated this case. We reviewed your complaint and determined that unfortunately, you are ineligible to use Facebook ads due to our advertising policies.Please review this information about our advertising policies if you have further questions:[redacted]This decision is final, and we apologize for any inconvenience.Best,
[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
It appears that Facebook is continuing to respond without responding to the real issue. So, no, this is still an issue. Facebook has continued to operate under non transparent and unclear terms of service. Facebook has locked me out of a webpage presence that I spent days building. So, this is not resolved and I ask that the Revdex.com revoke or subtract from Facebook's accreditation due to their lack of honesty in their business and their failure to respond to paying customers, while also bluntly ignoring me.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/12/10) */
Hi [redacted],
Thank you for reaching out to Facebook. It looks like you're blocked from using certain Facebook features, but you should still be able to log in to Facebook. We have limits in place to prevent behavior that other people on...

Facebook may find disruptive or abusive. Please be patient while you wait for this block to be lifted.
Remember:
- Most blocks are temporary
- We can't lift the block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Additionally, thanks for telling us that you feel like you're seeing too many ads in your News Feed. Feedback like that helps us understand what we can do to make using News Feed a better experience for everyone.
You can hide stories and ads you don't want to see in your News Feed by following these directions in our Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is basically the same automated response I've gotten from Facebook when I first brought this to their attention. They have yet to officially inform me of why any blockage was placed and are making no effort to remove the block or to work with me on a resolution. This response is basically no response at all.
Final Business Response /* (4000, 9, 2014/12/24) */
Hi [redacted],
Thank you for your response. This issue should now be resolved. We apologize for any inconvenience this may have caused.
If you have any other questions, please visit the Help Center for more information:
https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The resolution I asked for was not delivered in the time frame I asked for. My functionality is still impaired; I have received no apology, no explanation or justification, and no guarantee that the harassment I have been suffering will cease. All the business did was to stall until the time they claimed my blockage would be removed and then said "it's been taken care of."

Hi,Thanks for reaching out to us, but unfortunately we can't confirm you're the owner of this account. Please reply to the email sent directly from Facebook and include a scan or photo of your government-issued identification that has your name and photo or name and date of birth.If you're unable to...

provide your government-issued ID, please visit the Help Center to learn about the other types of ID we accept:[redacted]Keep in mind that the information on the ID you provide must match the information on the account. Please cover up any personal information we don't need to confirm your identity (ex: address, Social Security number) and save the image(s) as a JPEG. We hope to hear from you so we can help.Thanks,[redacted]Community OperationsFacebook

Complaint: [redacted]I am rejecting this response because: The issue is that Facebookwithout my permission made my birthday public, so my e mail box was flooded with Happy Birthday wishes , many from people I barely know or have not seen since high school. It used to be you could control your privacy through settings on FB, evidently not now. Also they force you to enter your birthday when you join. You are unable to complete a FB account without entering a birthday. What right does a corporation have to assume you want your birthday announced to the FB world. It's an outrageous invasion of my privacy. I've already tried FB HELP. No help is available. That's the whole reason I went to the [redacted]. I read about that approach. FB has completely ignored my issue. All they have to do is never publicly announce my birthday, as used to be possible through settings. I double checked my settings. I had chosen "ONLY YOU" to the option asking who can see your birthday. They have so many followers they refuse to give individual attention. They need to hire more customer service people so there can be quick resolutions of something like this, which should be absurdly easy. Instead they just ignore you. I would like my birth date removed from their records if possible also. This was ZERO response, an evasion pure and simple. Sincerely,[redacted]

Hi [redacted],Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 8, 2015/01/28) */
Hi [redacted],
Thank you for reaching out to Facebook. Due to the large volume of incoming inquiries, we handle all of our correspondence through email. We apologize for any inconvenience this may cause. Please respond to this email with any...

questions you have and we will attempt to assist you.
We've locked your account because it looks like it might have been hacked. Before we can unlock your account, we need to verify your identity.

The fastest way to do this is by completing the account recovery process. To do this, try logging into your account from a computer or mobile phone that you've used to log into Facebook in the past. Start with the computer or phone you normally use to access Facebook, and then try any other devices you've used.
If you can't complete the account recovery process on your own, please submit a picture of your ID directly to Facebook, not through the Revdex.com. If you cannot use a scanner, you can also upload an ID by taking a picture of it with a camera or mobile phone.

The ID you attach:
- Must be government-issued (ex: passport, driver's license)
- Must be in color
- Must clearly show your full name, date of birth and photo
If you don't have a government-issued photo ID, please submit pictures of at least 2 documents that are from a formal organization (ex: business, school) and combined show your full name, birthday and picture.

Documents we accept:
- School or work ID
- Library card
- Utility bill
- Credit card (with the number covered)
- Birth certificate
If possible, save this file as a JPEG and cover up any personal information that we don't need to verify your identity (ex: address, license number). We also recommend sending your attachments over a secure connection. Learn more about submitting your ID:

https://www.facebook.com/help/?page=XXXXXXXXXXXXXXX/?ref=CR
Please note that we won't be able to process your request unless you send the appropriate identification.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi,
We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com.
For further assistance please visit the Help Center to find the best way to report this kind of issue*...

[redacted]
Thanks,
The Facebook Team

Complaint: [redacted]I am rejecting this response because: Facebook never helps me resolve this issue. I'm still waiting for them to check my three forms of ID that I gave them. Last time I gave them my ID they shut me off the same day I got my account reopened after talking to the Revdex.com. They still had had not fixed my groups I had created since they removed all my admins including me. My Facebook account is under this email [redacted] My wife even complained to Facebook letting them know who hacked my group and no one even put her back in as admin. The group name is [redacted] and the URL for the group is [redacted] The guy who hacked it was[redacted] and we reported it to Facebook and no one could block him. The whole group reported him and tried to block him but Facebook wouldn't allow us to block him. My wife [redacted] got a 7 day ban for asking him to leave the group when Facebook just ignored our requests to help with our situation. Right now that group has the same person using a fake account under [redacted] which my wife reported yesterday and Facebook still hasn't given my account back when I showed my ID at least ten times. Normally they send you an email saying that they need more information. I've sent them my Drivers license, social security card and also my Birth certificate. They could have easily helped me get my account but after seeing the large [redacted] group go down the same way it's obvious Facebook is messing with conservatives. That group had over 500,000 members. There's an article that came out that [redacted] is bragging that he took down the largest[redacted] group. Many conservatives are now wanting to leave or sue Facebook with a class action lawsuit. I'm going to show you an attachement of what Facebook is doing lately. They do this to my wife every hour to prevent her adding people to groups that are conservative. The other one shows how they treat people who defend Israel. They allow people to report our conservative articles as nudity and they put us in Facebook jail but do nothing to the ones that report us falsely. One attachment is the guy who was allowed to take my [redacted] group that was upsetting people shows we all tried to block him but Facebook didn't allow us to for some reason. I've shared with Facebook that I was the the creator of that group and no one has given my account back under[redacted] email address [redacted] or also my groups back that I created. This is why I'm rejecting this because I'm not confident that Facebook will fix this. Others are dealing with the same issues as me. I guess it would take a class action lawsuit to get things resolved. Facebook is stopping free speech and several conservatives are being affected like me like [redacted], so they will be on their own suing Facebook
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already tried all of these suggestions.  It will not even give me a security question prompt.  If you would call me I bet we could get this figured out, ###-###-####. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/31) */
Hi,
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend...

checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
nothing has changed I just logged in again and it's still blocked where I can only add an adm but when I try it won't allow me to add an adm or anything. I want this [redacted] profile deleted permanently!
Final Business Response /* (4000, 9, 2015/09/18) */
Hi,
Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
It appears you have opted to delete your account.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just googled [redacted] and the Picture and profile are still there. I haven't been able to opt anything on this account because I am not an administrator on it nor will it allow me to set an administrator. Why cannot you all just delete this page? I have requested repeatedly.

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi [redacted],
We recently suspended your account because a photo you posted didn't follow the Facebook Terms. After reviewing your appeal, we've reactivated your account.
To keep your account in good standing, please make sure any photos you...

post follow the Facebook Community Standards:

https://www.facebook.com/communitystandards/
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not aware of any photos that violated the policy. Provide proof and I'll accept your excuse.
Final Business Response /* (4000, 9, 2015/04/16) */
Hi,
Your account has been disabled for not following the Facebook Community Standards, and we won't be able to reactivate it. We disable accounts that solicit others or feature content that is sexually suggestive/contains nudity.
We require everyone to follow the Community Standards. Learn more about the Community Standards:

https://www.facebook.com/communitystandards/?ref=cr
View updates from your support dashboard: https://fb.me/23sZSd6SLZaE2fQ
Thanks,
Flynn
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not aware of any photos that violated the policy. Provide proof and I'll accept your excuse.

There is no link to send. When we login into our business page ([redacted]), we can't...

see posts or post ourselves. We solved this by adding Admins to the page, now everything works fine (if you are logged in as the Admin), but if you try to login as the page - everything is broken again.Sincerely, [redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community [redacted]Thanks,The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Other:- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: it does not help me at all I feel like infact we moved backwards im not the reason im locked out of my account you are [facebook] as I said before and in my original complaint You locked me out of my account asked me to provide id proof of my identity which I did and have yet to unlock my account this is becoming more amd more frustrating..... I believe my direct link was something like[redacted] idk I was asked in the last reply to provide it I explained its been so long now im not sure what it is exactly and provided the email and phone number attached to the account which I will provide again because there has to be a way for you to locate my account beyond just the direct link which is why I provided associated email and phone number I feel like this isnt being taken seriously by your team shown by your last reply its like you have no idea what the situation even is if you're telling my to "reset my password and try the fb help" which is also not helpful at all.... So ill state Again  i just want either my account returned to me or all of my photos and associated account to be released to me I DO NOT need help recovering a password etc. YOU (facebook) are the ones keeping me locked out of my account not my lack of password etc.Sincerely,[redacted] Joseph Scharett

Complaint: [redacted]I am rejecting this response because: The solution suggested directs me to log into my account.  My complaint is based on the fact that I cannot log into my account.Sincerely,[redacted]