Facebook

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
My wife and I are real people. We corrected the name on our first account: [redacted] to just my name,  [redacted] and then the account was disabled. My wife created her own personal accoun: [redacted] using her real name, [redacted] and that account was disabled too. I'm not sure what we are expected to do in order to have a Facebook account. Please, delete the account associated with [redacted] and enable our personal accounts: [redacted] and [redacted] We will do everything we can to ensure we abide by the rules. Please give us another chance. We are real people and deserve to have a Facebook account. We have a business, [redacted] and paid to have you promote our business with two ads. We feel we are being treated as criminals.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: It still doesn't solve the problem all they are saying in the response is that Get a FaceBook account & then report it using the help tools but the problem is We do not have or want a Facebook account & someone is using it to steal our corporate identity & violate contracts by setting up FaceBook accounts using our identity. Either they need to contact us or the Revdex.com to understand what they don't seem to be grasping or they need to purge their system of our web address & I would submitt that they also create a portal or contact for others having the same issues as we were told even law enforcement was unable to make contact this creates a situation on many fronts as this becomes violations of international laws. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have followed all their help and support article suggestions and submitted my ID but nothing has happened. No one checks those tickets and my account was removed for no reason.
 
Sincerely,[redacted]

Hi,
It looks like malicious software was downloaded to your computer. We've temporarily locked your account so we can help you remove it. When you log into Facebook, you'll be asked to download anti-virus software and scan your computer. After the scan, you'll be able to access your account. To...

learn more about malware, visit: [redacted]
Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because:
--Still awaiting response.  Acknowledge that Facebook is 'working on it'.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: the business failed to fix my problem. The email used for my facebook is [redacted]
Sincerely,
[redacted]

Nope. It's been disabled by Facebook after it was hacked. This link will not work. If you spent more than 3 seconds looking into the issue you would see the status of this account. Again, terrible service, even through the Revdex.com. I don't think you guys are capable of doing any better sadly.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  Your remedy requires me to login, which I cannot do and is the subject of this complaint.Sincerely,[redacted]

Hi,
 
You can find more information on how to update or change the birthday on your account by following the below link to our Help Center:
 
[redacted]
 
Thanks,
[redacted]
Facebook Support

Initial Business Response /* (1000, 5, 2015/04/08) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend...

checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr
Thank you,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again this is exactly the response that I was talking about. Can a person actually type an answer out to the question that I have posed please and actually answer my question. "This is no longer an issue" is not true as it keeps happening. PLEASE READ MY QUESTION and offer a relevant answer.
Final Business Response /* (4000, 9, 2015/05/04) */
Hi [redacted],
Thanks for verifying your identity in the past. We're sorry for the inconvenience.
As Milo said, this should not be an issue going forward as you have provided your ID.
Thank you,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had to repeatedly provide my ID MULTIPLE times and my account keeps getting locked out due to my name. The two answers facebook has provided has not resolved the problem. They claim the situation is all set, yet it is not because my account keeps getting locked out. They say I have provided ID in the past and the situation is remedied, however my account has been locked out multiple times even though I have shown proof of identity multiple times. We are going in circles here. They are ignoring the fact that I have proven identity multiple times yet my account keeps getting locked out telling me that my name isn't valid. When will Facebook address this?

Initial Business Response /* (1000, 5, 2015/10/20) */
Hi [redacted],
Thank you for reporting this issue. There was a technical problem preventing your account from loading properly. Our engineers have since resolved this problem, and your Facebook account should be fully functional again. Please...

feel free to write back in if you continue to experience problems and we will be happy to investigate again.
Thanks,
[redacted]
Community Operations
Facebook

Hi,Thanks for writing in. Unfortunately we will not be able to call you, but we can help you through this form. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/02/05) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A Facebook...

representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
The Facebook

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]Thanks,The Facebook Team

Complaint: [redacted]I am rejecting this response because: I SPECIFICALLY ASKED FOR THE COMPANY TO IMMEDIATELY DELETE MY ACCOUNT AND STATED IN ORIGINAL COMPLAINT THAT IT WAS THE ONLY ACCEPTABLE SOLUTION.
 
I don't want to be referred to links that I've likely already fought through before submitting the complaint.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/05/05) */
Hi [redacted],
It looks like the name on your Facebook account may not be your authentic name. We ask everyone to use the name they go by in real life so friends know who they're connecting with.
Please help us by responding with your first...

and last name to our previous correspondence.
If the name on your account is already the name you use in everyday life, we would like to work with you to verify that this name best represents your identity.
We accept a number of documents to allow you to verify your everyday name. Learn more in our Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
We appreciate your patience, and thank you for being a member of the Facebook community.

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 8, 2015/05/06) */
Here's the issue; I have exhausted every means to communicate via their "help" menu and I've submitted 5 ID's and there's no response. Hence, my filing this complaint.
[redacted] as you see in my signature line below is my business usage name and has been for 14 years. www[redacted].com or www.[redacted].com.
Across the facebook you see unrelated user names; unlike mine, which is my business name.
[redacted] is my legal name. However, i've been called "[redacted]" for 50 years.
When signing up for facebook they approved my name usage "[redacted]" and its been an active account for over 5 years without question.
Furthermore, I do not have access to my personal content nor business profiles. Which at this point damage is occurring to my business with the loss of ongoing access.
Final Business Response /* (4000, 10, 2015/05/12) */
Hi,
Thanks for your response. We've changed your name and reactivated your account. You should now be able to log in.
Facebook Timelines are intended for individual use and to represent real people using their authentic names.
Please keep in mind that you'll no longer be able to update your name from your settings. If you need to change your name in the future (ex: you get married), please fill out this form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX/?ref=cr
You can also list another name (ex: nickname, maiden name) on your profile along with your authentic name. Learn more about other names in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook

Hi,
Thanks for contacting us. It looks like the email address you provided is associated with a Facebook account that was permanently deleted. This means: - We don’t have the ability to restore this account - This email address can’t be added to any other existing Facebook accounts or used to...

create a new one To create a new account or add a secondary email to your existing account, you'll need to use a different email address. If you encounter any additional problems signing up or adding a new email address to your account, please reply to this email and we'll be happy to help you. Thanks,
**The Facebook Team