Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
I followed the instructions and its been more than one week they did not review my Uploaded ID and unlocked my account.
So I decided to create a new account because I want to run FB ads for my small business and today they locked my new FB account also.
 
Please tell them to unlock my account with email: [redacted] as soon as possible, I dont understand why it takes so much time to review my ID.
Sincerely,[redacted]

Hi,Thank you for contacting Facebook through the Revdex.com. It looks like your account has been temporarily blocked from using certain Facebook features. We use blocks to help keep Facebook a safe and welcoming community for everyone. Some reasons your account may have been blocked include: -Repeatedly...

commenting on posts in a short period of time-Rapidly adding people to a group-Tagging people who aren't your friends in real lifeTo learn more about blocks and why they happen, visit the Help Center:[redacted]Thanks, The Facebook Team

Hi [redacted],Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,**The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
 
I understand that temporary blocking is a necessary and useful tool to discourage and disable spammers or other such people but I have done nothing that would potentially flag me as suspicious. I have only friended people that I am extremely close to in real life and I have commented on just three or four posts total. I did join a couple groups related to my university but that is it. So far I have retained access for a few days and I'd like to thank you for anything you might have done to help with that!
Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I already sent ID and have gotten no response. 
Sincerely,
**  [redacted]

Complaint: [redacted]I am rejecting this response because:
 
                  AGAIN,    I  RECEIVED   A    NON -  RESPONSE   FROM    FACEBOOK.     IT  IS   OBVIOUS,    THAT    YOUR   RevDex.com  BRANCH  IS  NOT
                  RECEIVING   A    MESSAGE  FROM    A   HUMAN   ORIGINATOR  AT   FACEBOOK.     AS  SUCH,    AS  LONG    AS   I   RECEIVE  THIS  KIND  OF   DISRESPECTFUL
                  NONSENSE   FROM    FACEBOOK,   I  SHALL  REJECT   IT.
 
                  Thanks,
 
 
         [redacted]
      [redacted]
  
   
 
Sincerely,[redacted]

Hi [redacted], We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/22) */
Hi [redacted],
This issue should now be resolved. We apologize for any inconvenience this may have caused.
If you have any other questions, please visit the Help Center for more information:
https://www.facebook.com/help/?ref=cr
...


Thanks,
[redacted]
Community Operations
Facebook

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I would like to claim an unowned Page that represents my business: [redacted]I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/11) */
Hi [redacted],
Thanks for contacting Facebook.
I am looking into your request, but need more information to locate your account. Please provide as much of the following account information as possible:
Your full name as it appears on...

Facebook
Your date of birth (month/day/year)
Email address originally associated with your account
A link (URL) to your timeline on Facebook
Please also provide the first 6 and last 4 digits of the card number which you made the ads payments on.
I'll investigate the matter as soon as I receive this info.
Thanks,
[redacted]
Payment Operations
Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/12/10) */
Hi [redacted],
Thanks for contacting Facebook. For more information about how to restrict/filter Facebook messages, please visit this page in our Help Center:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX

Thanks for contacting...

Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just so you know, my filtering preferences are set to strict filtering. Yet, anyone can still send a message to my Other folder, and I am forced to read it.
So, would you please explain why the following users are being given the option of hiding the message button from their timeline??
1) https://m.facebook.com/profile.php?id=XXXXXXXXXXXXXXX
2) https://m.facebook.com/profile.php?id=XXXXXXXXX
3) https://m.facebook.com/profile.php?id=XXXXXXXXXX
4) https://m.facebook.com/profile.php?id=XXXXXXXXX
5) https://m.facebook.com/profile.php?id=XXXXXXXXXXXXXXX
Final Business Response /* (4000, 9, 2014/12/17) */
Hi [redacted],
Thank you for your response. The links you provided were for Facebook's mobile website. If you log in to Facebook on a desktop computer (http://www.facebook.com instead of http://m.facebook.com), all profiles have the message button regardless of friend status.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I do not own a desktop computer. Secondly, most people tend to use their mobile device when contacting others on Facebook.

Complaint: [redacted]I am rejecting this response because: I made this complaint because I couldn't get my account by using the only 2 options on[redacted] like I said before the only computer that I used to log into Facebook before no longer works so the only other option I had to get my account back was to provide my I'd which is what I did but it was denied..... It is my account how is it that the only option to get my account back doesn't work as I have said before the Facebook account name is the SAME as the I'd I provided and the email address that I use to log into Facebook is the same email that you were sending messages to when I provided my I'd. Please explain why I can't get my account back.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/05/12) */
Hi [redacted],
We've changed your name and reactivated your account. You should now be able to log in.
Please keep in mind that you'll no longer be able to update your name from your settings. If you need to change your name in the future (ex:...

you get married), please fill out this form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX/?ref=cr
You can also list another name (ex: nickname, maiden name) on your profile along with your authentic name. Learn more about other names in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
We are sorry to hear that you're concerned about your safety on our site. Facebook is about sharing, and our privacy controls give you the power to decide what and how much you share.
You can adjust your Privacy Settings so no one except your friends on Facebook can see certain information listed on your timeline. Start by visiting the Privacy Settings page, which you can access from the Account drop-down menu at the top of every Facebook page.
Control basic information your friends will use to find you from the Connecting on Facebook section.
Control who can see what you share by selecting one of the four global privacy setting groupings (Everyone, Recommended, Friends of friends or Friends only) in the "Sharing on Facebook" section. If you'd like to further customize these settings, click on the Customize settings link towards the bottom of that section.
Control how your information is shared externally from the "Applications and Websites" section.
Block specific people or applications from interacting with you on Facebook from the "Block Lists" section.
We recommend that you consider blocking the user involved in the report. People you block won't be able to find you in searches, view your timeline, or contact you with pokes, Wall posts, or personal messages. You can block people by adding their names to your block list at the bottom of the Privacy page, or by checking "Block this person" when you report them. These people will not be notified when you block them, and any existing ties you have with them will be removed.

For more information on editing your Privacy Settings, please visit the following link to Facebook's Help Center:

http://www.[redacted]
Please remember that you should also contact the authorities if you ever feel threatened by something you see on the site.
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/09/24) */
Hi [redacted],
Your account was suspended because you posted something that violated Facebook's Statement of Rights and Responsibilities. To learn more about the expectations set by Facebook's Statement of Rights and Responsibilities, please refer...

to our community standards at https://www.facebook.com/communitystandards.
We apologize for any inconvenience and appreciate your cooperation going forward.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Shame. They did not answer my question at all. My comment did not violate any of their rules - I read them all. They are just too lazy or afraid to actually tell me which policy it violated as I originally asked.
Again, tell me exactly how and which policy my comment violated. It's not that hard or you are covering up your mistake.
Final Business Response /* (4000, 9, 2015/10/01) */
Hi [redacted],
Thanks for writing back in. We have double-checked and can confirm that your comment was in violation of our Statement of Rights and Responsibilities. We cannot go into detail regarding the nature of the violation for privacy reasons, and we apologize for any inconvenience this causes.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Guess I will see you in court. You won't get off the hook this easy.

(The consumer indicated he/she DID NOT accept the response from the business.)The community standards are not definitive enough and do not account for false statements. I've...

reported the profile as being fake several times and nothing has changed. Legally I do not see how a person that was never a client of this business can leave a negative review without any ability from the business to remove it. If this cannot be removed I will be seeking a lawsuit for libel against this [redacted] or the owner of the profile along with Facebook for allowing a false review to remain after they were made aware of the matter. This is the ONLY negative review I have on all social media platforms and 60% or more of my business comes from online reviews. Every day this review remains there is potential for monetary damages due to lost income.

Initial Business Response /* (1000, 5, 2014/10/02) */
Hi [redacted],
Thank you for your message. I appreciate you patience.
According to our records, the developer refunded you for the payments you requested on September 29, 2014. Please allow 7-9 business days for your account to be...

credited.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am tired of businesses who rip people off without any consequences. They took over $400 of my money. They were wrong to do so. But, even if it started out as an honest mistake, they were complaisant in that they ignored my repeated attempts to contact them. Not until the Revdex.com cracked down on them did I hear anything back. They should have made it right the first time I asked. They wouldn't have done anything if y'all hadn't stepped in. They shouldn't be able to do that to folks without having to face some repercussions. They should have to pay triple damages. My time, my trust and the interest for holding my money hostage for 6 months is worth more.
Please, let's keep them from doing this again to someone else.
Sincerely,
[redacted]
Final Business Response /* (4000, 9, 2014/10/16) */
Hi [redacted],
Thank you for your message.
Unfortunately, our refund policy can only refunds the amount that you made in a purchase. Our records show that the developer has already refunded you this amount. At this time, I am unable to refund any more to your account.
Thanks,
[redacted]
Payment Operations
Facebook

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,
[redacted]The Facebook Team