Facebook

Hi [redacted],Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. They have asked for additional information so that they may be able to resolve my issue. As I have mentioned before, I am not able to retrieve the security code from facebook in order to verify additional emails with my account. I know that this is specific to the account and not anything else as I have called my ISP and even made a second "test" account to see if I could verify the exact same email address and the security code was recieved, however, my current account doesn't get security emails sent to ANY email. Because this is presumeably not an issue that can be solved through informing me of something I am unaware of (given that information in the 'help center' was insufficient) or could be fixed on a larger scale (given that many others have had this issue on the facebook help center forums) I would appreciate this issue being resolved manually through emailing my account with a security code or providing an alternative method to attaching my educational email to my facebook account.Here is my facebook account as requested: [redacted]and the email which I would like to attach to it is as follows: [redacted]Thanks for looking into this,Sincerely [redacted]

Initial Business Response /* (1000, 6, 2015/01/13) */
Hi [redacted],
Your account has been temporarily suspended because it looks like it doesn't list your authentic name. To get back into your account, log into Facebook and follow the on-screen instructions to update your authentic name.
...


Facebook requires everyone to use their authentic name so you always know who you're connecting with. If you're having trouble updating your account with your authentic name, please reply to this email and explain your issue.
Learn more about our name policies in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 8, 2015/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that but as I stated in my complaint I use that facebook for a website I am on and do not want my real name on that facebook. I am a authentic person and should not keep having my facebook taking a way because of a name, it would be great appreciated if facebook would just give it back to me as I have seen so much worse stuff on face that should be removed and is not. I am not hurting or abusing anyone with my facebook I simply just use it for a site I am on.there are ways I can prove to facebook of the site I am if that will work?
Final Business Response /* (4000, 10, 2015/01/28) */
Hi [redacted],
As mentioned previously, your account has been temporarily suspended because it looks like it doesn't list your authentic name. To get back into your account, log into Facebook and follow the on-screen instructions to update your authentic name.

Facebook requires everyone to use their authentic name so you always know who you're connecting with. Learn more about our name policies in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr


Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/08) */
Hi [redacted],
Thank you for reaching out to Facebook. It looks like your ad accounts were suspended by mistake. I'm so sorry for the inconvenience. You should now be able to log in and access them. If you have any issues getting back into your...

ad accounts, please let me know.

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Neal,
Our accounts were suspended for 2 weeks. That is not a mistake. We lost clients and spent hours on the phone with your support team trying to resolve this issue, which your support team was incapable of resolving.
I believe this started as a result of a support ticket I submitted on March 20, 2015 requesting a refund for $1300 in clicks on Campaign XXXXXXX_Republican Friends_161 which spent more than its original daily budget. The daily budget was set to $5 and somehow ended up at $1300 per day. This was definitely not done by any of our employees, I can assure that.
I still have not received a response on this issue. Please check on the status of the ticket and our refund?
It is certainly odd that the reasoning is left to mistake, as we were told by a sales representative that it was a financial matter. Then we were told that it was a policy issue by your Global Marketing Solutions team - what is the real issue? How are we to avoid this in the future if we are not given a straight answer?
Two weeks of downtime was disastrous for our client campaigns and Facebook's lack of response and ownership was equally disappointing. This is the 3rd time in 6 months we've been shut down by your site. What can you do to assure us this will never happen again? Or at least provide us with a more effective point of contact who can help resolve our issues in a more timely manner in the future?
I can be contacted at XXX-XXX-XXXX or [redacted]@exactdata.com with this information.
Thanks,
[redacted]
Final Business Response /* (4000, 9, 2015/04/25) */
Hi,
While we allow lead generation ads, we don't allow those that are misleading to viewers. This includes ads that overstate, overgeneralize or misconstrue the outcomes or benefits of their products.
We require ads to adhere to the following:
* All information must be accurate for all people. Ads should not make unsubstantiated claims regarding results that are not universally applicable. For example, "Take advantage of the new law in your area and SAVE money!" or "Make money quickly using this system!" aren't acceptable because these claims may not be true for everyone.
* Pages should have a strong brand identity relevant to the advertiser, and clearly represent the products and services promoted in your ad on the landing page.
In this case, the reviewer incorrectly decisioned on the account. The are up and running now and the advertiser should full access to their ad account moving forward.
Thanks for contacting the Revdex.com and let me know if you have any other questions!
Thanks,
[redacted]
Payment Support Specialist
Facebook

Hi [redacted]Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Hi [redacted],
I'm sorry to hear you're having problems with Facebook Live. I would recommend checking out this link to report a broken feature in order for us to be able to provide you more support.
[redacted]
If you're having problems with your live stream: Make sure...

you've started your live stream from your streaming software. It may take 10 seconds for the video stream to appear in the preview area. Check that the server URL and/or stream key were copied correctly. Make sure that you have a reliable internet connection. Disable ad blocking software or browser plugins that could prevent the video player from loading. Check your firewall settings and make sure that RTMP is allowed. Make sure that the server URL and key aren't older than 7 days. If they are older than 7 days, create a new URL and key.
 
Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted] Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: the articles and the photo id proof they are talking about . I have sent my id proofs for almost 5 times and they are not responding to it and as well as there was no email from facebook giving any reason for why on gods earth my account was disabled and it has been more than a week and still my account is not active so I dont think that they are understanding my problem  facebookI just want you to enable my account as it was not a single change accepted and I want a reason why the hell you did it in first place.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/10/14) */
Hi [redacted],
Your account was disabled for violating the Facebook Statement of Rights and Responsibilities. We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations....


Unfortunately, we cannot reactivate your account until you are able to provide identification that supports the name on the account as your authentic identity. If you wish to submit such documentation, please do so by replying to the most recent email you have received from a member of the Facebook support team.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't understand. How can I provide identification that supports the name on the account if I did not use my real name? I can prove that the account did belong to me because I am the owner of the credit card on the account that was used to buy Facebook Ads. But I did not use my real name on the account, so how can I provide documents that proves that the account was mine?
Final Business Response /* (4000, 9, 2014/10/27) */
Hi [redacted],
As previously mentioned, we cannot reactivate your account until you are able to provide identification that supports the name on the account as your authentic identity. If you wish to submit such documentation, please do so by replying to the most recent email you have received from a member of the Facebook support team.
Your account was disabled for violating the Facebook Statement of Rights and Responsibilities. We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook team

Initial Business Response /* (1000, 5, 2015/01/15) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ALREADY ADDRESSED THIS WITH FACEBOOK AND WAS TOLD THEY COULDNT DO ANYTHING EVEN AFTER I ADVISED I WOULD BR GOING TO THE Revdex.com. TO RESPOND AND SAY CONTACT THEM IS LUDICROUS. I WILL TAKE IT UP WITH MY LAWYER THEN.
Final Business Response /* (4000, 9, 2015/01/27) */
Hi [redacted],
I apologize for any confusion you experienced. However, I am unable to refund these charges. The charge is said to be "Recurring" because a saved payment method was used. Furthermore, the charge on 12/31/2014 covered your advertising activity between 11/30/2014 and 12/10/2014. The campaigns you ran can be viewed by using this link:
https://www.facebook.com/ads/manage/home/?account_id=XXXXXXXX&time_start=XXX...⇄ /> The other campaigns are combined in the other charges, as we bill by time period and not individual campaigns.
Thanks,
[redacted]
Payment Operations
Facebook

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/19) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We'll be happy to assist you, but first we'll need some additional information about your account. Please provide as much of the following info as possible:
- Your full...

name as it appears on your Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your account
- A link (URL) to your profile on Facebook
To protect your privacy, we need to make sure that you're writing to us from the login email address associated with your account. If your account was registered under a different email address, you'll need to do the following:
- Respond directly from the login email address that's listed on the account you'd like us to help you with
- Include a copy of your original request in the new email
Once we have this info, we'll take further steps to assist you.


Thanks for contacting Facebook,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2014/10/15) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help...

Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is exactly what I did. And the response I received from the help to was a general scripted response that says it does not violate their community standards. I find it hard to believe by saying you're going to rob someone using a 12 gage is not in violation. And if it indeed isn't any threat of violence against another person or business should be. Now the person reviewing the video could have easily mid interpreted it if they are not familiar with the language or that the term "stoopid " which is used repeatedly is reference to a business. Publicly identifying the business as a target. Blocking a person with the ignorance to make such a threat in the first place whom is clearly gang affiliated does not even put a bandaid on the situation.
Final Business Response /* (4000, 9, 2014/10/22) */
Hi [redacted],
Thank your for your response. We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/

Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Which I've done and therefore your violating your own policy. Which only leads me to believe that its an automated response and you really aren't really the information or your just ignorant and don't understand English. Therefore since you don't take the threat seriously I'll just be taking this to the next level and I'm sure the FBI agent who contacted me and the courts will.

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,**The Facebook Team

Initial Business Response /* (1000, 5, 2015/02/02) */
Hi,
Thanks for bringing this to our attention. The best way to report abuse to us is by using the "Report" link that appears near most things on Facebook:
https://www.facebook.com/help/reportlinks
We also have a few other tools you can...

use to address abuse on Facebook:
https://www.facebook.com/help/tools
If you've already submitted a report, please review our Community Standards to learn what type of things violate our terms:
https://www.facebook.com/communitystandards
If you're trying to report an alleged violation of your legal rights, please respond to this email so we can assist you further.

Flynn
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 11, 2015/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It sounds like Flynns response is pretty much saying "Too bad " and "find your answers on FB". Clearly he did not read my complaint in which I clearly stated that because you erroneously locked me out of my account I COULD NOT ACCESS the Help link on Facebook!
Facebook wasted everyone's time with this response. I don't know how my account was reopened but it wasn't anything Facebook did! And my account should not have been closed anyway. You would have known that if you had done your research first.
While my FB account has been reopened, it must have been a fluke because
Final Business Response /* (4000, 13, 2015/02/18) */
Hi [redacted],
Thank you for your response. We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reach out to us through our Help Center, and we'll do our best to help. We apologize for any inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr
Please note that you do not need to be logged in to Facebook in order to reach our Help Center.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/12/16) */
Hi [redacted],
Unfortunately, due to the legal sensitivity of the issues the Facebook Intellectual Property team handles, the team would need a report directly from the complainant or someone authorized on their behalf (ex: lawyer). If these...

businesses believe their IP rights, such as copyright or trademark, have been violated, please have an authorized representative submit a report at the following link: https://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX.
Please note, we will not be able to assist you further unless an authorized representative submits a report through the form listed above.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The page Facebook have created which labels our business as "scammers" has not been removed. It seems that Facebook originally created a Facebook page to post information about another business and has begun posting illegal information about the business [redacted] and [redacted] respectively.
Final Business Response /* (4000, 10, 2015/12/28) */
Hi [redacted],
Unfortunately, we cannot assist you via this channel due to the legal sensitivity of the issues the Facebook Intellectual Property team handles. The team would need a report directly from the complainant or someone authorized on their behalf (ex: lawyer). If these businesses believe their IP rights, such as copyright or trademark, have been violated, please have an authorized representative submit a report at the following link: https://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX.
Regards,
[redacted]
The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

(The consumer indicated he/she DID NOT accept the response from the business.)I created the page, I am the only person who could be an admin. My personal account is listed as an editor, and no one else can give me access. The fanpage account I used to create it was disabled by Facebook and it told me to login through my personal account; however, my personal account is listed as an editor and cannot change anything. Therefore, as of right now there is no admin, which you can verify. Nobody else is using it and all I'm trying to do is delete it. What do I need to do to show you that I am the person who made it so you can delete it?

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team