Facebook

Initial Business Response /* (1000, 5, 2015/04/13) */
Hi [redacted],
I am sorry for the frustration you are encountering here. Can you please provide me with the name of the app that you were using? This will help us better investigate the situation.
Thank you,
[redacted]
Community...

Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Postradar , have I been unblocked from posting in groups? Atleast groups and events where I'm an admin or host.
Final Business Response /* (4000, 10, 2015/04/29) */
The ad in the TPS ticket, XXXXXXXXXXXXX, was correctly disapproved and rejected on appeal. We do not allow ads that assert user attributes such as health status on the platform. This clearly addressed in our Ad Policies as well as the disapproval messaging.
The associated ad account, XXXXXXXXXXXXXXXXX, is active and is free to run policy compliant ads. Our policies are detailed here for reference: https://www.intern.facebook.com/policies/ads/#overview
I apologize for the confusion about your ads being mistakenly approved. However, we don't refund accounts when ads that violate our guidelines ran in error on our site. Even though the ad or ad content is not allowed and will no longer be able to run on Facebook, advertising services were still received for the period in which it was active, and your account will not be refunded for the impressions and clicks received during this time.
Thanks,
[redacted]
Facebook Ads Payments
Final Consumer Response /* (4200, 12, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My access was restricted to Facebook after running add. This response does not address the limitations placed on my account to maximize on the numerous ads I placed with Facebook. I have been harmed financially because of Facebook restrictions and lack of service. They didn't respond to my request and do not allow me to speak to anyone regarding this. They have not contacted me regarding this complaint and obviously disconnected from my concerns because of their terrible customer service!

Complaint: [redacted]I am rejecting this response because:
Although Facebook has made an initial response it is unsatisfactory. Several days have passed since I first received an email thru the Revdex.com from [redacted] who works for Facebook. Since that time, absolutely nothing has been done to rectify the issue at hand. I did email [redacted] thru the Revdex.com the URL for my personal profile page, as well as the ministry page. Several days after receiving a response from  Facebook my team and I conducted several tests of the 2-person broadcast which facebook claims to offer its members. Again, we were unsuccessful at conducting the 2-person broadcast. It even appears as though Facebook has done absolutely nothing, and has no intention of repairing the issue. Please allow me to remind Facebook at this time, that making claims to offer a particular service....that it really doesn't offer is false advertisement. It is also wrong in terms of Ethical Business Practices for Facebook to pick and choose certain members to receive "specific" available services at no additional cost, and deny other members those same services for no apparent reason. This practice is discriminatory. I would appreciate if Facebook would repair this problem as it has already agreed to do so. This has substantially affected our ministry and business endeavors, as we have promoted the 2 person broadcast with known celebrities. I would appreciate if Facebook will repair this issue as soon as possible.
 
Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- I believe my content was removed in error: [redacted]
Thanks, 
The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account? Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I would glady use that but the following wont eve let me get to my account. My account [redacted]Account DisabledYour account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.

Hi [redacted], We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. As previously mentioned, we have determined that your content was correctly removed. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to change my Page name: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am still not satisfied with the fact that Facebook offers no customer service whatsoever.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/02/03) */
Hi [redacted],
Thanks for contacting Facebook.

I can confirm that you're issue has been resolved as your ad account has been reactivated. You shouldn't receive any charges from us unless you start a new advertising campaign or resume a...

stopped ad. Please let me know if you have any more questions.
Thanks,
[redacted]
Ads Payments
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/22) */
Hi,
Thank you for taking time to contact us. Though I am unable to discuss the situation you have described, I can say it's our policy to memorialize the accounts of all deceased people on Facebook. Memorializing an account prevents anyone...

from logging into it and helps keep the account secure. We can't remove the account from its memorialized state or provide login information under any circumstances. For privacy reasons, we can't provide any additional details about this account or any requests we receive.
Please let me know if I can answer any additional questions you may have.
Sincerely,
[redacted]
Community Operations
Facebook

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]        I can now log into facebook, tyvm.

Initial Business Response /* (1000, 5, 2015/12/21) */
Hi [redacted],
Thank you for reaching out. We'd like to investigate your complaint, but we'll need a little more information to do so. Could you please provide links to each and every photo you would like removed? Once we have this, we'll be able...

to look further into this matter.
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because: I am not savvy enough to know what url...

means. But I gave you all of my info in the initial complaint (email - [redacted]  name [redacted]; phone contact number [redacted]  The company has enough info to disable the account and enough info to contact me if they so desire.
So my initial complaint still stands - FACEBOOK CUSTOMER SERVICE IS NOT AVAILABLE TO THE CUSTOMER.Sincerely,[redacted]

Hi,Please note that we have edited your name. The use of special characters, titles, excess punctuation marks and phrases within names aren't allowed. Facebook also requires everyone to list their authentic first and last names.To learn more about what names are allowed on Facebook, please...

visit:[redacted]Thanks,[redacted]Community OperationsFacebook

Complaint: [redacted]
I am rejecting this response because:
I want the answer here ! This has been more of a hassle for me since my account was closed for no good reason and I want it back
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I have tried this, and found it to be of no help. I am the owner of this account yet I cannot issue an id to facebook.Sincerely,[redacted]

Hi,We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: I clearly stated that I have completed the "hacked accounts" reporting process on Facebook MULTIPLE times. I reach a dead-end because the hacker re-set my email address to one I have not used in 7 years and cannot gain access to. Facebook continuously tells me the issue is resolved when it is not and they've clearly not done anything to help, nor do they actually read anything I have told them (as evidenced here). I NEED FACEBOOK TO RE-SET MY EMAIL TO THE ONE I WAS USING FOR THE PAST 5 YEARS  before I can recover my account. Due to Facebook's complete lack of response to my issue and the potential terrorism-related activity the Police are now investigating. However, I have 10+ years of faithful facebook use and information that I WANT ACCESS TO. PLEASE RE-SET MY EMAIL. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Facebook still have not responded to my complaint, they simply regurgitate the same information. The only thing I needed to open my Facebook account was an email address and I don't understand why this is not enough to shut the account!
I didn't provide them with any other information that would enable them to tell that I am me, so how do they know I am not me! As far as I recall I signed up with my email address, I'm not even sure if I entered my home address or phone number. I have since moved from that address so it wouldn't help anyway.
I understand that my account may have been hacked and used by someone, for what purpose I do not know. It is slightly concerning as I do not know what the person who hacked my account did but I can assure you that I myself did not use Facebook much and there is very little content to delete.
My complaint, which no-one has listened to or responded to, is that I am not prepared to upload personal id in order to verify I am the owner of the account. I think it is reasonable to request that Facebook shut and delete the account as I understand the account is currently "inactive". I'm not sure what this means however as I am still pestered with Facebook email updates which I do not want.
Most organisations will reset access to an account, even Banks, with simply using the email addresswhich you logged in with originally. I have never been asked for ID by any other organisation and I consider it unlawful of Facebook to ask.
I am very disappointed that this is not resolved.
 
Sincerely,[redacted]