Facebook

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Thankyou VERY much, I do apologise for my angry tone but please do bear in mind, it's been a few years since I've been able to use facebook properly! Please do check that other users are not restricted in the same way, so that facebook can be an inspiration to us all!Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: what is the point of you guys then. Sincerely,[redacted]

Hi [redacted]Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,**The Facebook Team

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you...

know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]
Thanks, 
The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My Facebook account has been hacked: [redacted]- My Instagram account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- Facebook is asking me about malware: [redacted]
Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]
We can't deactivate or delete your account for you in this case. However, you can deactivate or delete your account at any time. Learn more in the the Help Center: [redacted] We appreciate your understanding.
Thanks**The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/01) */
Hi [redacted],
Thanks for contacting the Revdex.com.
We've seen that you have already contact us with this request prior. Unfortunately, we cannot adapt the product on an individual basis.
We understand that you are concerned with the security...

features of this product, and are letting you know that you can add a password ** a PIN requirement before money is spent.
https://www.facebook.com/help/XXXXXXXXXXXXXXX
This way, anyone who is attempting to using this product from Messenger will either have to retype in your Facebook password, or type in the PIN you have created.
Thanks,
[redacted]
Payment Operations
Facebook

Reclamação:[redacted] estou rejeitando essa resposta porque: Attached, I am sending two screen prints, which show that I can not even access my account to send information, and my hotmail account that was used to create the profile on facebook. So far, ALL THE ANSWERS WERE UNSATISFACTORY, none of them solves my problem and the links placed do not serve any crap, just want my profile released simple so, is it so difficult to understand ???I even sent a photo and even documents at the time for the requested links and I did not get an answer, alias facebook's service in Brazil sucks, it does not work, it does not respond and it's no good.They should better verify the people who are driving facebook here in Brazil, as they are very weak as administrators.I just want my profile released, simple so !!![redacted]Atenciosamente, [redacted]

Initial Business Response /* (1000, 5, 2014/12/23) */
Hi [redacted],
We're very sorry for your loss.
In order to memorialize the account, we'll need an obituary or other documentation confirming your loved one's passing. Please use this form to provide that...

information:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX

If you'd like to completely remove the account, or have additional questions, please contact us:

https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
You can learn more about memorialized accounts in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Our thoughts are with you, your family and friends.

Sincerely,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2014/10/10) */
Hi [redacted],
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet...

been reviewed.
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response from Facebook doesn't tell me anything about what rules I violated. I want to know, what can I do to get my account re-enabled? I really need my FB account back. After my account got disabled I lost all my friends' contact information. What can I do to get my account re-enabled?
Final Business Response /* (4000, 9, 2014/10/14) */
Hi [redacted],
Your account was disabled for violating the Facebook Statement of Rights and Responsibilities. As previously mentioned, we enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet been reviewed.
It appears that you have attempted to appeal this action, but have been unable to provide any documentation that matches the information listed on the account. Unfortunately, this means that we cannot verify that the account belongs to you and are unable to reactivate it.
Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: harassment clearly violates the Community Standards. Please remove the slanderous reviews. Sincerely,[redacted]

Hi Mark,Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Other:- How do I deactivate my account?: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/09/03) */
Thank you for contacting the Revdex.com.
I have reviewed your account and can see that you have redeemed your gift card but have not yet spent the balance on your account. You can view your account balance on the "Payments" tab of your account...

found here: http://www.facebook.com/index.php#!/editaccount.php?payments.
In order to use your account balance in your desired game, you will need to convert your local currency to in-game currency or items by following the instructions below:
1) Go to the app you want to use your account balance in
2) Select the game item or currency package you would like to purchase
3) Click "Continue." If you have enough funds to make the purchase, click "Buy" to complete your transaction.
4) If your account balance does not cover the total amount, select which payment method you would like to use to cover the remaining balance.
5) Complete the transaction by clicking the "Buy" button.
If you believe the issue is with the game itself please contact the app developer as the developer handles all in game purchases.
To contact the developer of an app or game:
Go to the App Center: https://www.facebook.com/games
Search for the app or game in the search box in the top right
Select a result and click Report a Problem
Select a reason and click Submit
You can also contact the developer while using some apps and games on Facebook:
Open the app or game
Click Report/Contact in the bottom-right corner of the page
Select a reason and click Submit
Keep in mind you may need to give the developers your user ID to help them better address your question or concern. Learn more about finding your user ID for your apps and games in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a default response. Facebook has no intention of integrating a way so that I can use my game card. This would solve the problem. There currently is no option to use the game card on the Supermechs game. WHY? DO THE RIGHT THING AND FIX IT!!!
Final Business Response /* (4000, 9, 2015/09/16) */
Hi [redacted],
Thanks for contacting Revdex.com. We appreciate your patience.

Our records show that you've already successfully redeemed your Facebook Games gift card. You can view your account balance by visiting your payment settings:
https://secure.facebook.com/settings?tab=payments§ion=settings?ref=cr

You can use your account balance to purchase in-game items or currency. Learn more how to do this in the Help Center:
http://www.facebook.com/help/usebalance?ref=cr
Let me know you have any further questions.

Thanks,
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again I have not used ANY of the balance on SUPERMECHS BECAUSE THERE IS NO OPTION TO ON THE GAME HOME SCREEN! DO THE RIGHT THING AND FIX THE PROBLEM!!! MAKE AN OPTION FOR ME TO BE ABLE TO USE A FACEBOOK GAME CARD ON THIS GAME!!! QUIT STALLING!!!

Hi,Thanks for your response. We’re sorry to hear that you’re still having trouble logging into Facebook. To make sure that we can get you the help you need, please follow the link below:[redacted]Please keep in mind that we won't be able to respond to any additional questions here.Thanks,[redacted]
The Facebook Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although this resolution would not have helped me, someone else did. Thanks anyway.
Sincerely,
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Thanks,[redacted]The Facebook Team