Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I was very pleased with the rep. She was very nice and help save me money. She was able to apply 3 discounts for me.
I've just received my information and I think so far endurance sounds like they're a very good company to work with very professional
Tabitha was a great help in answering my questions, thank you
Was told they would cover a blown up motor even with 116000 miles on my 2013 GMC terrain even thou motor was blown. Their was recordedd on there lines .I talked to 3 people of their services today. They all said it should be covered by higher management refused. Daniel Davis ext 4592 agree to cover this an when it came down to it they crawfishes out an lied. Dobi canceled policy cuz that's false information an wrong
On 5/13, the consumer contacted Endurance to purchased a vehicle service contract. During the quote process, the consumer mentioned that she had current failures to the vehicle. The salesperson noted the failures and on a recorded line reminded the consumer of the 30 day and 1000 mile waiting period, and that her failures were pre-existing. After accepting the quote and prior to any transaction, the consumer went through a verification process whereby qualifying questions and vital information, including the waiting period, are repeated to ensure that all such information is presented. The consumer was also asked on a recorded line if they understood that pre-existing conditions would not be covered, to which they responded that they understood.
On 5/28, the consumer contacted Endurance and requested cancellation of their contract. Endurance complied and cancelled the contract. As the consumer was still within their 30 day review period, a full refund was issued at that time. The refund was issued to the consumer's original form of payment. Please be advised, it may take up to 10 business days for the refund to post, based on the consumer's financial institution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Ashley
I purchased an extended warranty for a 2015 JEEP GRAND CHEROKEE SRT Contract Number: *** Producer Code: *** Plan Letter: U
I recently had a radiator crack and the claim was originally denied because my tire size is not as the OEM - what does a tire have to do with a radiator anyway?
***I stressed to the representative the difference between the tire on the Jeep and the OEM is less than 3% and I didn't think it should should warrant a denial of my contract. The size of the tire on the Jeep was on the Jeep when I purchased the Jeep. ***
After I requested and begged for a 2nd opinion, the representative called me back and stated if I paid him $500 he would reopen the claim. And he emailed me..
if I would pay an additional $500.00 he would re-open the current claim.
my contract states...
If any alterations have been made to Your Vehicle or You are using or have used Your Vehicle in a manner not recommended by the manufacturer, including but not limited to: the failure of any custom or add-on part, all frame or suspension modifications, lift kits (unless the appropriate option has been checked on the Application Page and surcharge paid), any tire that is not recommended by the original manufacturer if it creates an odometer/speedometer variance of greater than 4%,
OEM tire size of 295/45R20 - vs. tire currently on the JEEP 305/40R20
FACT: If the speedometer reads 55mph with the OEM tire size of 295/45R20 – it would 53.47mph with 305/40R20 tire size -- 2.82% speedometer difference ***less than 4%***
He told me he did care and, that I was lucky he would let me pay him $500.
On 7/2/18, the consumer contacted Endurance to purchase a vehicle service contract. After accepting a quote and prior to any transaction being made, the consumer was transferred to a verification specialist. On a recorded line, the verification specialist confirmed again vital information such as the consumer's information, vehicle information, coverage scope and terms, and payment terms. The verification specialist also asked a series of questions to ensure that the vehicle was properly qualified for the contract, prior to the transaction. Included in these questions was the following:"Does the vehicle have an modifications like oversized or undersized wheels or tires?", to which the consumer answered that it did not.
After completing the verification, the purchase was completed and a copy of the contract was sent to the consumer for review.
Please note, had the consumer indicated that the vehicle did have wheels and tires that were different from the stock size, a surcharge would have been applied at contract start to properly qualify the modified vehicle. As the consumer answered that no such modifications existed, no surcharge was applied.
On 4/20/20, the consumer's repair facility filed a claim for repair of the radiator and fuel pump. As part of the normal claims process, an independent third-party inspector was sent to confirm the vehicle's status and the failures reported by the repair facility.
Endurance received the inspection report and reviewed with the repair facility. As the fuel pump was working as intended, no failure could be verified. It was noted that the vehicle had the following tire modification:Mounted - 305/40/20
OEM/Placard - 295/45/20
As this was a variance from stock, the claim was suspended. Normally, a qualifying surcharge cannot be collected mid-contract. In the interest of customer service, a Customer Service Manager informed the customer that Endurance would allow this surcharge to be collected and continue with the normal claims process. The amount of the one-time qualifying surcharge is $500. The consumer requested that the manager send an email confirming the amount and that the claim would be re-opened to allow the claims process to proceed. The Manager sent the requested email on 5/14. Please note, a review of the call recording did not reveal any misconduct or any such language advising that the customer was "lucky" to be allowed to pay the surcharge mid-contract. Endurance apologizes for any language or conduct that the consumer deemed inappropriate.
At this time, the claim remains suspended pending payment of the surcharge allowing the vehicle to be properly qualified, as Endurance was previously unaware of this modification. Upon payment of the surcharge, the claim can be reopened and the claims process can proceed as normal. As the surcharge is permanent to the contract, no such claim stoppage will arise again for the specific tires currently mounted to the vehicle.
I bought my warranty 2 years ago with just over 100K miles. I have since added an additional 50K miles to it. 3 weeks ago, I took my car to the mechanic because it was hesitating when I would hit the gas sometimes. After they did their check, they informed me that the issue is in the transmission. I filed my claim with them and the adjuster came out took notes (twice) and Endurance came back and said my claim was denied because the result of the breakdown was due to wear and tear on the transmission belt and they don't cover belts. According to the mechanic, the problem are the engagement pistons. They are worn and causing the pullies to slip. He said the belt has some wear and tear but still in good condition. I have taken all necessary routine maintenance that is required. Even if the belt was the issue, there's no way I can fix a belt INSIDE of a transmission (even for routine maintenance). If the belt was the true cause of the problem, I wouldn't have been able to drive the car to the facility. If the belt was the problem, it would have broke, been stretched out resulting in it coming of the pullies, or something similiar to that. The car would not be drivable!! The belt was/is still fully intact. Even if I fix the belt, I'm still going to have transmission issues because the underlying cause of the problem, which are the pistons were never fixed. How do you account for wear and tear when I only had the contract for 2 years? Wear and tear should go into effect when contract starts, not for the life of the car. I have reached out to them multiple times and asked to speak with a manager and was told by the person that he was the manager and there's no else I can speak with regarding it. He proceeded to say the adjuster said it was the belt and there's nothing more they can do now because the case is closed and can't be re-opened. It clearly says transmission is covered and they found one item not covered and is placing the cause on it now.
On 6/6/18, the customer's repair facility contacted Endurance to file a claim for repair of the vehicle's compressor, stating that it had failed with an internal hard part failure. As the compressor and the cause of failure are both eligible under the contract, the claim was authorized and paid by Endurance in the amount of $1388.75
On 5/11/20, a representative from CMC Auto Care contacted the Endurance Claims department and reported a failure to the vehicle's transmission. The repair facility reported that Ms. drove the vehicle into their facility on 5/6, stating that the vehicle would not accelerate. As part of the normal claims process, Endurance sent an independent third-party inspector to confirm the failures reported by the repair facility.Endurance received the inspection report. After review, no specific cause of failure was found. Endurance advised the repair facility to get the customer's approval for further diagnosis to locate a specific cause of failure.
On 5/20/20, the repair facility contacted Endurance and reported that further disassembly had been performed. Endurance sent another inspector to confirm the failures and extent of damage
On 5/22/20, After receiving the inspection report, the only failures shown to the inspector were a worn belt and worn pulley.
Unfortunately, as wear and tear failures are not eligible under the consumer's contract, the repair could not be authorized.
Please note, Endurance administers each contract according to the terms and conditions contained within and does not make claims decisions arbitrarily. When an eligible part fails in a way that is coverable by the contract, such as the compressor, it is authorized and paid. Unfortunately, there may be times where a cause of failure cannot be covered under the contract, such as the transmission. Please be advised, the only failures shown to the inspector by the repair facility were a worn belt and pulley. No other failures were shown to the inspector.
On 6/16, a Resolutions Specialist reached out to the consumer to provide a better explanation of the claim. As the consumer's pro-rata refund would be a negative amount, the Specialist offered several assistance options, including a rewrite to a contract that covers wear and tear failures, as well as offering membership in Endurance's Elite program. The customer declined. At this time, the customer's contract is active and eligible for future repairs and Endurance will still offer the rewrite and/or membership if the customer chooses.
Please be advised, the only failures demonstrated by the repair facility to the inspector were the worn belt and worn pulley. The shop did not demonstrate any failure to the balance piston during the inspection.
If the shop has any additional supporting evidence to demonstrate a different cause of failure, Endurance requests the new evidence to be submitted to the claims department.
Endurance is sorry for the frustration this has caused the consumer and is committed to the highest level of satisfaction. At this time, the consumer’s contract is active and eligible for future claims.
Complaint: 14402265
I am rejecting this response because: The repair facility called the claims department today, 6/30/20 and spoke with Luis around 5:25pm. They were informed by Luis that this claim is closed and cannot and will not be opened again. Luis also told them that they cannot request a new claim because it was already denied on a previous claim. They repair facility informed me that they had to wait on hold for over an hour every time they call and when they finally got through, Luis was very rude in his response. The wait time is ridiculous and the temperament of the staff when finally connected to someone is not professional. It seems as if the department that is working with this complaint is not relaying the message to the claims department. I'm following the steps you requested of me, to only get a hard NO when we do call. My repair facility is busy and while I appreciate them taking the time to call in about my claim, at this point a direct point of contact is needed.
Sincerely,
Josie
I told them everything about my car in the beginning even my tire size and they said everything was ok now that my car broke down they denied my claim they lied to me and now they don't to send me my $500 back saying they would only send me parts of my money they haven't done any service at all for me even lied about the $250 gift certificate I suppose to have gotten for joining, they are rip off artist in my eyes and all I want is my $500 so that I can get my car fix its not fair at all how they lie to hard working people please help me to get my money back thank you very much.
At the sale of the contract, the consumer mentioned oversized tires and wheels, but did not have the specific tire size. At that time a surcharge was added to the contract payments to account for the modification, and the customer was told clearly to contact Endurance within the next week with the specific sizes to ensure that the vehicle qualified. The consumer agreed on a recorded line to provide the exact sizes. The consumer did not call back with this information.
Upon filing a claim and subsequent inspection, it was noted that the consumer's differently sized tires created a 4.68% variance. As the contract only allows up to a 4% variance, the vehicle could not be covered. Please note, if Endurance had received the necessary info from the customer, the customer would have been notified much earlier that the vehicle did not qualify.
As the vehicle did not qualify for coverage, the account was cancelled and a full refund was provided to the customer on 5/29/20.
Endurance Warranty Company is complete trash!
I've been with them since 2018 and made 2-3 claims max...they covered 2 out of 3 of the claims made..in that time frame and every claim that was made has been an issue despite sending Endurance consistent oil change and maintenance receipts from anything done to my vehicle that I've paid for on my own.
I attempted to cancel my existing policy with them because I've been getting an unsupported feeling doing business with this company...when the repair shop contacts them its a run around, that I then have to get involved in the back and forth, meanwhile no one from endurance is contacting the customer to say anything about communication between them and the shop...let's keep in mind they recommended this recent shop that my vehicle is at now.
Every time a claim is made with them they are looking for every single reason to deny the claim even if the policy states its covered...my existing policy with them was revised and renewed because I was informing endurancei wanted to cancel the policy...my car has been parked up I called endurance once again for shops they recommend in my area took the car to one of 2 shops they recommended now I'm being told I have wait an additional 30days when I have been with the company since 2018 as if this is a brand new customer with a different vehicle seeking new coverage.
I have completely had it with this company and what I've also noticed is that the only customers that are being put thru hoops and claims being denied are located in certain parts of Brooklyn NY and New Jersey
I will not recommend this company to any one looking for extended warranty..they lack communication...with the customer's and they don't make the customers feel as though they have our backs when it comes to some of these repairs shops that can be very shady!!!!
I received a letter in the mail stating, "We have been advised a price increase was planned for our Extended Vehicle Service Plans (EVSP) effective June 4, 2020. In light of recent events, we have arranged to hold current pricing until June 4, 2020. After that date, we may not be able to honor the service contract pricing designed specifically for your. when you call.
Please call us at 1-866-787-4495 so we can hold your EVSP contract at the lowest program rates. When vehicles expire out of factory warranty due to time or mileage, the Vehicle Service Plan provides coverage beyond the original manufacturer's and puts your vehicle back under coverage at current Loyalty Pricing. By contacting us now, you can avoid the price increase and still cover your investment from the high cost of these unexpected repairs which is more critical during uncertain economic times.
We want to make sure we do everything possible to earn your business so please know this special pricing is limited, based on your current mileage and age of your vehicle. At this time no vehicle inspection is required and no fee payment option is available. Please call before June 4, 2020 for these eligibility requirements to remain valid.
We can be reached between 8:00am - 8:00pm CST Monday through Friday and 8:00am - 4:00pm on Saturday. Call toll-free at 1-866-787-4495. Please refer to Customer ID#
P.S. Depending on your make and mileage, prices are scheduled to rise between $150 and $500 per year.
Sincerely,
Rebecca Patterson
Vehicle Protection Coordinator
This is an absolute scan that is clearly from covid 19 as “in light of recent events”. This is wrong, shameful, and flat out un-American to attempt to take advantage of individuals who are all struggling to navigate through supporting their families during this time.
We are sorry for the frustration that Endurance's mail piece caused the consumer and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
I purchased the warrant for my highlander. When I sold it I was told that I needed to send a letter by October 1, 2019 in orderly get my money back. They received my letter October 1st and said it would take about one month to get my money back. On April 3rd I filed a complaint with the Revdex.com in ma and they called me and said that they would transfer it to your office. I received a call from Mark from your office and he asked me to start the process with your office again.
Endurance is the administrator/obligor of the consumer's contract. The selling agent is Vehicle Repair Services of America (VRSA). This means that Endurance is only responsible for administration of claims on the contract. Marketing, sale, and all accounting, including refunds, are managed by VRSA. On October 2, Endurance received notice from VRSA to cancel the consumer's contract. The contract was cancelled at that time.
Any refund due on this contract would be provided by VRSA. In the interest of customer service, Endurance will be contacting VRSA for a status on the consumer's refund. Endurance also recommends that the consumer contact VRSA directly. Endurance has the following contact information on file for VRSA:
(855)494-4424
412 North Main Street, #100
Buffalo, WY 82834
Tabatha was very helpful, courteous and answered all my questions.
I was help fast an the lady was very professional an helpful
David was the name of the agent that helped me. He was professional but also understanding and empathetic. During uncertain times in the world David was still kind and not rude. That's what customer service is supposed to be. Thank you!
Was pleased with service and price hope when and if I need repairs it goes as well.
Havnt had good luck with last auto warranty purchase hope this is better.
Chelsea was very friendly and helpful. She has a great personality.
We were referred by our Nephew.
Endurance took really good care of his needs a year, or so ago and
we are going to give them a try.
Our Six Year Quote was a good one, the Benefits are great
and we are satisfied. Thank you Joe and Lic. Sales Rep. Tyler!!
Hopefully, we will not have to use Endurance, but it is comforting to
know they will be there for us, if necessary.
As new Customers, I had a couple of questions and had to speak with
Customer Service.
No problem, got right through and spoke to a live person.
Ms. Stephanie, in St. Louis, very nice, very knowledgeable and helpful.
Kudos and a Customer Star, for a "JOB WELL DONE"!!
Also, at this time, "there is a 'GREAT' Referral Incentive.
Sophia was very helpful in pointing me in the right direction.
This is an excellent extended warranty service company. I have used them twice for some pretty extensive repairs on my car, and they were gracious, efficient and came through for me in a quick, easy manner. I would highly recommend them. If I could give Enduranty Warranty Services more than a 5-Star rating, I would!
Customer service was excellent help me with all my concerns.
Talked to Mary and she went above and beyond to help . She was very patient and answered all my questions. It’s hard to find good help now a days but yes Mary gets the gold metal for customer service .