Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Excellent customer service. Michael promised to resolve an issue with a claims and came through. Had he not helped me I believe the outcome would’ve been very unsatisfactory.
Very pleased with the customer service I received. This company never lets me down! Thank you!
I am trying to be scammed or defrauded by Endurance.I do not have a car,and I have never owned a car.And I am not sure how this business got my name and address.I received a letter dated May 3 2020 from Rebecca Patterson stating that she has been advised a price increase was plan for there extended vehicle service plan.Once again I do not own a vehicle and I am not affiliated with Endurance in any way.I have never heard of Endurance.Once again I am not sure how that Endurance got my name and address.I have not contacted them requesting and price quotes.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time. Endurance will always honor any request to be added to our internal "Do Not Mail" list once requested by a consumer.
On August 20, 2018, I purchased an extended car warranty from Endurance #***. I did an online search for warranty companies that were accredited and had excellent ratings from Revdex.com. Endurance's webpage and other emails from Endurance to me listed them as accredited and A+ rating from Revdex.com. Come to find out Endurance lost their Revdex.com accreditation and A+ rating, now a C+ in March 2018. I purchased my warranty in August of 2018 and Endurance was still advertising that they were accredited and had an A+ rating. I have emails from Endurance stating this. I feel that Endurance mispresented themselves with advertising that they were Revdex.com accredited and had an A+ rating at the time I purchased my warranty. I also feel that Endurance uses sales tactics that are not clear with the consumer because in my experience when I spoke with the sales person Brandon, I asked for a warranty that would cover any problem with my car except normal wear and tear items. He proceeded to identify a warranty, DIAMOND Coverage and ASSURED me it was the best warranty that I can have and I will not have to worry about one thing going wrong with my car. Endurance records says it records their telephone conversations so if they can provide that recording so we can review it. I came to understand that this is not the case, because on May 7th I had to file a claim for an issue with my car and realized that I do not have bumper to bumper coverage but a "Named Parts Warranty". I purchased my warranty from Endurance in Good Faith based on the information I was provided by Endurance from their advertising and by their sales person. I am seeking a refund of what I paid to date for my warranty in the amount of $3,119.
Please be advised, Endurance is simply the selling agent of this contract. The service provider/obligor, as listed on page 1 of the consumer’s contract is United Car Care (UCC). This means that UCC is responsible for the administration (approval or denial) of claims and Endurance has no say in these decisions. Endurance is responsible for the marketing and sale of this contract, but does not participate in the claims administration.
On 8/22/18, during the purchase of the contract, the customer was advised on a recorded line by a sales manager and a verification representative that this contract was a stated-component contract. Endurance apologizes for any confusion.
As the selling agent, Endurance will contact UCC on the consumer’s behalf to gain better knowledge of the claim and try to make the best case for the claim to continue, if possible. In addition, Endurance has limited visibility into UCC's claims portal, but can provide what is listed in that portal. Per UCC's claims portal, the consumer's repair facility reported a failure to the ball joint. As this item was not listed for coverage, UCC denied the claim. Subsequently, UCC issued an inspector and determined the failure to be a control arm. Please note, the control arms are listed for coverage in the consumer's contract. UCC then denied the claim, citing an exclusion for "Cracked rubber". Endurance contacted UCC for more information, as the failure seemed to be a wear and tear failure, which is an eligible cause of failure to an eligible component. Endurance attempted to make the case for the consumer's claim to move forward, as the control arm is listed, as is the cause of failure. Despite Endurance's best efforts, UCC still denied the claim, citing "cracked rubber". Please note, this determination is solely the decision of United Car Care and not Endurance.
If the consumer wishes, Endurance can cancel the contract at her request and expedite any refund due. Alternatively, Endurance can rewrite the consumer into a contract that is NOT administered by UCC, carrying over as much contract value as possible. The consumer may contact her Account Manager, Will J., at 866-432-4443 and he will furnish whichever option she chooses.If the consumer wishes to contact the administrator that denied her claim and will not revisit it, she can do so as follows:United Car CareP.O. Box 3988
Greenwood Village, CO 80155
(866)590-8420
Endurance warranty is HORRIBLE. I've been a customer for years had si much work done on my car that didn't cover, when it was actually time for them to cover something they denied it due to hear say (NO PROOF). The customer service was rude and unhelpful they lead me believe this problem would be taken care of I found out 2 weeks later they denied it again. I spoke with someone from there corporate office and they stated they would speak with their supervisor to come to some type of agreement and I haven't heard back from them, it's been at least 9 days. If you want a warranty that will actually cover your car I suggest you Never choose Endurance because they will take your money and leave high and dry.
This place is terrible they do not honor their claims do not buy a car warranty from this place
The informational call I just had with Tabitha G. was exemplary in that she was very courteous and friendly, she was knowledgeable and answered all of my questions. She added some important information and emailed some as well. I would like to work with her any time I had reason to call.
Vicki Sellner
Outstanding service! All my wife's questions were answered, and we were able to make the slight changes we needed. The person helping us was very courteous, knowledgeable, and helpful.
Very professional, resolution to problem was very prompt. Definitely would recommend endurance warranty.
good service and professional help with questions answered by the staff.
Wish I could leave a zero star review.
Buyer beware. I had a covered component (water pump) go out on my vehicle and it took out the engine. The shop and the adjuster (that was sent by Endurance) both agreed that the water pump went out and ruined the engine. Spent many hours working with customer service agents attempting to get this covered but the claim was ultimately denied. Most customer service agents were pleasant to speak with but there was a couple that misrepresented facts that were given to them by the shop. I worked with an attorney to get my point across to get coverage and Endurance just ignored it. They have no intention of assisting and are always looking for the easy way out and actively work to deny claims. We are now almost 2 months without our vehicle. Save your time and money and go with another company that will actually cover the covered components that are outlined in the contract.
I am happy with my purchase and everyone was very nice and they explained the coverage and answered my questions.
Courteous and professional customer service. David G. and Francisco C. were excellent!
I bought a contract from Endurance Warranty on Friday May 1st, 2020 pending the sale of a used vehicle from a dealership. I did a pre-service inspection on the vehicle and decided not to buy the vehicle because it had some electrical issues. I called Endurance back on the next day Saturday May 2, 2020 to cancel the contract and they told me to call them back on Monday May 8, 2020. The odd thing about this contract was when I first called in the representative told me he could not write my contract with a Missouri address. He asked if I could use another address out of state. He also said my real address would be used where I live for all of my paperwork. Anyway I called and cancelled the contract on Monday and the rep said it had been cancelled. I called back on Friday May 15, 2020 to tell them I had not received my 100.00 downpayment back yet. The rep told me it would take up to 30 days to receive my money since I used a checking account instead of a debit card. I was never told I could use my debit card to make my refund faster. I asked the rep to verify my address and she gave me another address where I do not live. I told the rep please make sure and do not send my check to the other address out of state because I do not live there and I do not want my check to get lost, then have to wait for that check to be cancelled and then have to be reissued another check which might take all summer for me to receive my money back. The initial rep was very pushy and told me if I bought the contract the day I called I would get all of these perks for buying the contract. I really should have waited until I actually had got the car but I was being proactive and not buy the extended warranty offered by the dealership that was really pricey. All I want is my 100.00 back and I want it back in a timely matter and sent to my address a***. I will never pre-buy anything again trying to be proactive. The transaction was an ACH debit.
Endurance apologizes for the consumer's less-than-ideal experience. Endurance maintains strict Customer Experience Standards and those Standards were not upheld during the consumer's sales process. Endurance is performing an internal investigation into the handling of the sale and why Customer Experience Standards were not met.
As the consumer made the activation payment via ACH, it may take up to 10 business days from the date of sale for the ACH to process. At that time, Endurance will issue a refund check to the consumer's Florissant, MO address. The estimated mail date of the refund is 5/22. Endurance's Resolutions Manager reached out to the consumer by phone and explained the refund process. Endurance will always strive to provide the highest level of customer service to each consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Sandra
I signed up for this extended car warranty to find out that they would never cover anything that went wrong with my car. On 3 separate occasions I called about having something fixed on my car and they wouldn't cover it. I finally decided to cancel the warranty and they kept 50% of my money. They have the never to say kept it because of the amount of miles that are now on my car, but they never would be cover any of the repairs. They are just a RIP off company that is just taking money from people. I want all of my money back because they never paid for any repairs.
Please note, no claim has been filed on this contract. Endurance can view only one instance, on 4/23, when the customer contacted Claims to check coverage. No repair facility has filed a claim on this contract. The consumer did have a previous contract with a different administrator, where a claim was filed for a non-covered item.On 11/11/19, the consumer was rewritten by request into a different level of coverage. Please note, the consumer's previous and current contracts were stated-component contracts. This means that only the parts listed in the contract were eligible for coverage. Any part not listed is not covered. Immediately after the rewrite, the consumer was transferred to a verification specialist who again confirmed vital information, including the fact that the contract was a stated-component coverage and listing out the categories of coverage. Subsequent to this, a copy of the contract was sent to the customer for review. This contract copy contains all parts that are eligible for coverage.On 4/23, a service advisor contacted claims to ask if an oil pan gasket and timing cover gasket were eligible. As the consumer's contract does not list these items as eligible, the service advisor was told that they were not. The consumer then contacted Endurance and requested cancellation of her contract. Endurance complied with this request. In the interest of customer service, Endurance expedited the consumer's pro-rata refund and waived the administrative fee. The refund was sent out on 5/15.
Complaint: 14365898
I am rejecting this response because:
Sincerely,
Natarsha
I bought an '07 Chevy Tahoe 12/12/17. The truck had around 122K miles on it and dealership advised I find a used car warranty. Called Endurance and spoke with sales rep "Ryan ***." I asked what's covered, he expressed ALL major parts are covered, lighting, electrical components, he even assured me my DVD player was covered with this warranty (Pull the actual call if you archive them to hear how Ryan sold me nothing but lies). I was told I'd have a deductible of $100 and can cover 5 issues at once and only pay that 1 deductible. First issue, window motor/regulator blew (pg 5 of contract) "Luxury Electrical - Power Window Motors, covered." Claim - DENIED. Over the span of 2+ years I have NEVER BEEN ABLE TO FILE A CLAIM AND HAVE IT ACTUALLY APPROVED DESPITE BEING A COVERED ITEM ON MY CONTRACT. Mid-Feb, 2020 I had multiple issues with truck. Called multiple times in advance and spoke to several reps to confirm all parts covered per warranty. I took it to the Chevy Dealer they told me ENTIRE claim was denied due to contract verbiage. Called and spoke with "KAY" Endurance Supervisor to get explanation, she stated pg 2 of my contact spells out "BREAKDOWN-REFERS TO BREAKDOWN OF DEFECTIVE PART OR FAULTY WORKMANSHIP AS SUPPLIED BY MFR OR DEALER, DOES NOT INCLUDE GRADUAL REDUCTION IN OPERATING PERFORMANCE DUE TO WEAR OR TEAR OR DAMAGE RESULTING FROM BREAKDOWN OF NON-COVERED PART." So on my now 13 year old truck, If I have an issue caused by a "BREAKDOWN" due to wear or tear, manufacturer or dealer defect it will NOT be covered by Endurance. I asked Kay, after 13 years of the vehicle life, If this warranty doesn't cover parts damaged by wear or tear, how likely is there a manufacturer defect or dealer defect that would NOT have been identified within the first few months of the truck being on the road? She couldn't answer the question and waived last payment. This company is a FRAUD. I want 100% of my money back on a policy I HAVE NEVER AND WILL NEVER BE ABLE TO USE - EVER!
On 12/12/17, the consumer contacted Endurance to purchase a vehicle service contract. After accepting a quote and completing the verification process, the sale was completed. A copy of the contract was mailed out to the consumer for review. The consumer was also provided online access to view the contract. The consumer was provided a 30 day period to review the contract and receive a full refund if she chose.Please note, the Select Premier is a stated-component contract. This means that all eligible components are listed by name in the contract. Any part not listed is not covered. In addition, the contract defines a breakdown as follows: "Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts." Endurance makes no attempt to conceal this information and lists it in normal sized font at the top of the second page.On 2/17/20, a representative from the consumer's repair facility contacted Endurance to file a claim for repair of multiple components. Of the components, only one was listed as eligible for coverage. The remaining components were not listed and could not be covered. The listed component, the engine mount, was reported by the repair facility as collapsed due to wear and tear. Please note, there are multiple ways for engine mounts to fail, such as a hydraulic failure. Unfortunately, the consumer's engine mount failed due to wear and tear per her repair facility.In the interest of customer service, Endurance will be calculating the consumer's pro-rata refund based on mileage elapsed rather than time to provide the consumer with a larger refund amount. Endurance has also waived the administrative fee. The consumer's refund will be sent out on 6/16 to the address on file.
The person or persons I spoke with were very informative and very pleasant some needed to speak more clearly
Kim was helpful, I had a valid concern regarding the lack of listed specific electrical components covered under the Supreme ( Platinum) level of coverage. Kim explained that all electrical and mechanical components other than what is listed under exclusions are covered. Kim explained the contract was standardized by law and does not list all covered components, just exclusions. Kim was helpful and succeeded in retaining my new membership. looking forward to continued quality customer service going forward
Very friendly, knowledgeable and easily assisted me with my questions
Great customer service, very friendly and willing to work with you.