Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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We signed up for a program but canceled within the given time to get our initial payment returned. Two Master Card bills later indicated "Pay-Link" was taking automatic payments for the program that we were assured was canceled by Tony on 16 Mar. On subsequent calls to the company, we were assured again that the program/auto-payments were canceled, but had to wait until Margaret reviewed the 16 Mar call to determine if we had canceled or not. We called 20 Apr, 5 May and 14 May to find out that Tony didn't cancel the program, Margaret did not stop auto payments on 20 Apr, Nick on 5 May did not stop payments or provide cancelation numbers - he said they do it in the system & there are no cancelation numbers. on 14 May we were told again that Pay-link was stopped, but they sent us an email later saying payment was due by 18 May. We called & was transferred to Margaret who said she listened to our 1st call & I did not cancel. I requested to hear the recording because we did cancel, she said that we could not because of company policy, nor would she provide a transcript. We recorded 2 calls where we were asked to cancel & got assurances that our program was stopped & payments, but provided no evidence until the 4th call when for the 1st time Margaret said we had to complete notarized statement to discontinue program/payments. They lied about canceling the program, about stopping the auto payments and never provided information about completing a notarized statement to discontinue the program. They did not tell us that in any call until 14 May when we demanded proof, an email, that is 1st time we were told requirements for a notarized statement was required for stopping participation in the program. These are practices of this unethical company. Ask to hear my phone calls & you will see the truth, compare with my recordings. You will see that the customer service people & supervisors were intentionally deceptive & provided incomplete information about canceling.
On 3/2, Ms. contacted Endurance regarding her contract. She did not believe that suspension components were eligible and wanted to remove the contract. After speaking with a representative who clarified that suspension components are eligible, Ms. agreed to review the contract. After this conversation, Endurance was under the impression that the ***s were continuing their contract.
On 5/14, the ***s contacted Endurance to cancel the contract, stating that they had canceled the contract on the 3/2 phone call. An Endurance representative canceled the contract at that time and sent a cancellation form for the information necessary to provide a pro-rata refund. The account was then forwarded to management.After management review, although it was not clear at the end of the 3/2 call if the ***s still wanted to cancel, in the interest of customer service, Endurance provided a full refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14363088, and find that this resolution is satisfactory to me.
Sincerely,
Carl
I was sold a warranty under a stipulation of auto repair of various kinds being paid by Endurance as long as I wait 30 days and 1000 miles after the initial purchase date of the warranty. I met those requirements. I had used my air conditioning in my car for the first time since last October. It was functioning fine in October but when I went to use it this past week, May 2020, I was told by the company and the administrator/adjuster
that my malfunctioning air conditioner was a preexisting condition that cannot be paid for. The adjuster said the condenser fail occurs over a long period of time and thus the air conditioning malfunction occurred while the car was not under warranty. I purchased the warranty in the winter months. I have been left with an out of pocket to pay to the dealership and no air conditioning while I have 2 children to drive with no air conditioning. The company did not state any such technicality when they aggressively sold the warranty. They are are fraudulent and turn down claims based on opinions rather than facts. I am left very dissatisfied at how clearly the sales department lied about coverage to close the deal. The adjuster did not call me to even mention that the claim was denied. I had to call 6 times to get a person on the phone and each time I was put on long holds.
Please be advised, Endurance is the selling agent of this contract. The administrator/obligor is National Administrative Service Co. (NASC). This means that Endurance handles the Marketing and Sales of the contract and NASC is responsible for the administration (approval or denial) of claims. Endurance is not involved whatsoever in claim decisions.
On 5/14/20, a representative from Koons Ford of Baltimore contacted NASC’s Claims Department and reported a failure to the vehicle's A/C Compressor. NASC then denied the claim as a pre-existing condition based on their conversation with Mr. Khan, Mr. Khan bought the policy 3 months after the issue began.As the selling agent, Endurance reached out to NASC for more information on the claim. NASC reported that one of their claims representatives had a conversation with the customer on 5/15/20 at 1:11 pm, where the customer stated that the issue had been occurring shortly after October. Please note, these are the statements of NASC and not Endurance.
NASC would not revisit the claim and upheld the denial.
Although Endurance cannot overturn NASC's claim decision, in the interest of customer service, Endurance will be providing a full refund to Mr. Khan.
Complaint: 14366400
I am rejecting this response because:
A gentleman from the organization called and claimed to issue me a refund after I sign off on a form. I never received the form and there were no further calls from them. I’m still waiting for the form to complete that will apparently get me a refund.
Sincerely,
S.f. Khan
This company is a scam! They took my money and promised that if I wasn't happy with my policy for any reason that I would get my money back. When the sales rep opened my account asked if my tittle was savage or comprised , I said I did not think so because the dealership never mentioned it at the time of the purchase after calling the dealership and confirming my tittle in fact was rebuilt I called to cancell the account because I did not want to pay for something I was not going to get service on.
The first time I called in was transfered to an "account manager" Wich lied to my face saying he was going to cancell my account and refound me the money and it was going to take 3 to 5 business days. After waiting and nothing I called back and again they transfered me to another "account manager" which was the RUDEST he said nothing was on my account showing I requested a cancellation and it did not made sense what I was saying. After an argument with him he said he was processing and same thing that I should receive it in 3 to 5 business days. Let's see if this time I do get my money or is another lie. TERRIBLE COMPANY they talk to you like trash and scam and lie to customers
Called 5 times, and was hung up on all 5 times. All I requested was to have my Mepco password reset because I’m unable to log in. Still haven’t been assisted.
My BMW 2015 X6, broke down, I immediately pulled over and called to get car told, because it was Sunday had car towed to my house. I contacted Endurance and told them car had broken down and is there any particular facility I needed to take my car too, the replied as long as facility was ASE certified. I had car towed to BMW dealership. The repair facility assessed the issue and reported that my drive shaft malfunctioned and caused a crack in transmission case and also in transmission. I reviewed contract (Secure Plus) to make sure the part causing issue was covered (drive shaft), which in turn makes the transmission and transmission case to be covered. I gave repair facility claim number to call to start claim. Repair facility notified me that they made contact and Endurance would send out an adjustor within 24 hours. After few days I called Endurance and they said they needed to talk to repair facility to review adjustors findings. I then called repair facility and asked that they please call Endurance so they could review findings. The next day I received text from repair facility saying the they approved claim for drive shaft, but denied for transmission case and transmission. I then called Endurance requesting that they explain denial and to forward me report from adjustor. Claim was denied because of "Continued Operation (driving with a faulty part)", they claim my universal joint (which by the way is also covered under contract) was worn and it was so worn I had to be driving with it warn for some time. They or I had no way of knowing when or how U-joint had worn. My car was serviced and had no mention of warn U joint. I requested to talk to supervisor, I expressed that their explanation makes no sense, he eventually pointed to section B. Filing a breakdown claim. Saying that because I continued to drive with a faulty U-joint, I disputed that saying, there was no evidence of me driving with a faulty U-joint, therefore that does not apply.
Upon receiving this complaint a Manager from Endurance reached out to Mr. Summers and offered him a full refund, Mr. Summers accepted. In addition, Endurance will assist the consumer with sourcing less expensive parts and locating a repair facility with a lower labor rate in an attempt to assist the consumer in decreasing the out of pocket cost of the repair. Endurance appreciates the consumer's cooperation in determining a mutually beneficial resolution.
I purchased this contract about 30 days ago and over 1000 miles. I was told that I cannot get my car fixed because I did not purchase the policy at a certain time!
On 4/30/20 Mr. Davis purchased an Endurance Policy.
On 6/1/20 Hollywood Chrysler/Jeep contacted the Endurance Claims Department to file a claim.
Mr. Davis’s repair facility Hollywood Chrysler/Jeep reported a failure to the A/C compressor. As part of the normal claims process, Endurance acquired a vehicle history report. The vehicle history report showed that the vehicle was at Pepboys of Hollywood on 5/7/20 with a reported problem involving an A/C leak check. The claim was subsequently declined as the failure happened within the waiting period and deemed pre-existing.
Endurance apologizes for the frustration that this has caused the consumer and is committed to the highest level of customer satisfaction. In the interest of customer service, Endurance has agreed to issue a full refund to the consumer. A manager from Endurance made contact with the consumer to inform him of the resolution and the consumer indicated his satisfaction with the result. Endurance appreciates the consumer's cooperation in determining a mutually beneficial resolution.
Geoffrey was well informed and professional. He answered all questions clearly and precisely.
I spoke to Reed from endurance and let me say, it was an incredibly low stress experience. He explained everything within the two plans I approved for, and answered any questions I had associated with them. I would recommend endurance so far based on customer experience alone, but time will tell if the claims process is as enjoyable. I’m sure they will be, but time will tell. Thanks reed from endurance!
Great customer service and experienced staff!! Highly recommend to everyone that’s looking for an aftermarket warranty
Emma was very helpful and really made me feel proud of my investment with
they answered all questions, it was enjoyable talking to them, very good I would recommend them
THIS COMPANY SHOULD BE OUT OF BUSINESS..IT'S A RIP OFF .FALSE ADVERTISING...I WAS WITH THEM 2YRS..AS SOON AS I FILE A CLAIM...EVERYTHING CHANGE..THE RUN AROUND..FALSE STATEMENTS...INTEMPERATE...I EAS FORCE TO CANCEL...NO REFUNDS ARE NOTHING..WANT ANSWER PHONE..CALL BACK LATER..NO RESPOND..THIS COMPANY IS ..SHOULD BE OUT OF BUSINESS PLUS HAVE MEPCO..COLLECT MONEY IAM SOO UP SET..THIS SHOULD NOT BE LEGAL...
The representatives were courteous and helpful and the deal they offered me seemed reasonable. That being said, I have an older vehicle and one thing Endurance didn’t tell me until the last minute was that they would only cover repairs up to the current value of my car. My car is only worth a maximum of 1400 dollars according to ***. That is really not a good deal for me.
The customer service was good and process was easy. Looking forward to the coverage and hope there are no issues.
Great service & quick too. I have been very pleased with Endurance so far.
Jeff *** was very helpful and easy to work with over the phone. He know right were to find items by page numbers in the contract. If I ever need to call again I hope it is Jeff that I am connected with.
The woman I talked to was very nice and helpful
Great service and very informative. Was given the information in a clear and concise professional manner
The people I spoke to (Brandon ***) was very professional. The others that I spoke to were very diligent in describing just what the warranty did and didn't cover. I feel good about the whole experience so far.
The representative Brittany was very thorough and very friendly. Thanks!