Endurance Warranty Services

If I could give no stars I would. Do not buy this warranty program. My car start shaking last week so I took it to the dealership to be serviced. They told me that it was my engine and transmission mounts and that they needed to be replaced. So I looked at my contract to see if they was covered under the my warranty that I had been paying for since May. It showed that it was covered. I told the service rep that it was covered under my extended warranty and to call them with my info. I received a call from the service rep that they would not cover it. So, I call Endurance and talk with the account rep. She stated to me that it was approved and then it was disapproved after the fact. I asked why. She stated that my car's mounts had to be worn prior to my waiting period stated by their appraiser. Also, that the mounts don't just suddenly wear out it gradually wear out and stated that it would be considered normal wear and tear. When I bought the extended warranty, the car was used and it states that it was used on my contract. How was I suppose to know that the mounts would be worn after my waiting period was over? These mounts cost me $1300 out of pocket. I felt that they JUST didn't want to pay for the repairs. So, I cancelled my contract. Why pay for a warranty and they dictate if they will pay for it. PLEASE DO NOT GET THIS EXTENDED WARRANTY IF YOU HAVE A USED CAR. YOU WILL BE SORRY!!!!!!!!!

I called endurance to sign up for car warranty and was then billed by Endurance and by another company as they said I didn't pay a full deposit so they financed it without my authorization. I never signed any contract and tried to cancel the policy and the customer service person told me I had a contract and I would be thrown in jail if I stopped the automatic deduction.

Worked with a associate named Peton who was really helpful and understanding.He provided the most accurate information to get my claim process started. Even tho I was his last client for the night he was still so very patient in resolving my issues. It was a true pleasure working with him

7/2-At 5:09 pm (est) a representative from Endurance (I do not remember his name) called me from 215. 583. 2765 and proceeded to tell me about the available warranty for my 2002 Honda that I referred to as “PAULA”. When he was done and after he asked me how would I like to pay, I informed him that I would discuss it with my husband and get back to him. I asked him for his specific contact number or extension. The representative then advised me of the guarantee time frame and stated that I could still purchase the warranty and call back to cancel if I needed to. I didn’t have an issue with that comment. My issue began when I repeated that I would talk it over with my husband and call back. He asked if I was “going to pass up a good deal just to have a conversation with a family member...your husband?” I was like...wow...really? I told him this is how we do it in this household. He didn’t get it and kept on talking while I was trying to tell him no thank you I would go with somebody else. I hung up on him after he asked, “What would Paula do?”. I called back to make a complaint And was told that a manager was not available but they would call me in 15 to 20 minutes. I left my name and my contact number. I called back after an hour and requested the corporate number. 7-3: Called the corporate number this morning and that representative really could not understand what foul was committed. As a matter fact I was told that because I didn’t have the representatives name that I pretty much couldn’t file my complaint. I told him I was going to file a complaint with the Revdex.com. I’m not sure why that is because this representative called me from a specific phone number and “all calls are recorded for training purposes”. Even though he assured me that I could cancel, I said I would call back. ..twice. He doesn’t get to be condescending because of a “maybe”. Now it’s “NO!” Tell customer service a person doesn’t need to curse or yell to be unprofessional! Try rude and insulting!

I spoke to the a manager about a refund on 19 Jun and it would be sent in response to a previous complaint. I was told I would only be sent a check if I removed my complaint. I said I would when I received a check. I was told to remove my complaint first and I said as soon as I receive a check. No check, new complaint.

If I could make my number of stars a ZERO I would. I just tried to make a claim on my vehicle because my Engine Oil Cooler went out causing a full blown oil leak. I was smart enough to shut off my vehicle immediately. The repairs are going to cost me approximately 700 plus. I thought I was protected by this policy that I fully paid $2600 for. I and my accredited mechanic were both on hold for 30 plus minutes each. To find out that this component is NOT covered!! This is complete B.S.! Technically I have already paid for it. Did I not? By purchasing this warranty. All I got was an apology and they are going to send me a 50$ gas card?!!?(which I already paid for!!!!) I also did not get any co-vid discounts like some of the emails that I received because I only had one payment on my policy left. And well, since they already have my money the sure as hell aren’t going to give it back to me(oh, except for my 50 gas card) My advice. KEEP YOUR MONEY. Put it in the bank and pay for your own repairs. Don’t give it to these crooks????P.S. I am not a rich person. In good faith I thought I was making a safe decision. NOT

I have an endurance extended warranty on my van that I bought used Feb 27. I originally purchased a different warranty then decided to switch companies so I did not start this warranty until May 14. Well may 12th I took my van into south pointe honda for routine maintenance to have oil change and also had a transmission fluid change done. There was a check engine light that had come on. It was a p0741 code. They did the fluid change the light went off and stayed off. So seemingly the issue resolved with the fluid change, I also looked up online where many said they had this code resolved with simple fluid change. I took it back in the next day to have a fuel pump replaced under recall. Light is still off. No issues noted by South Pointe. I call 5/14 and get the warranty after some research on warranty options. I asked if they needed to inspect it or anything, they said no. Just 1000 miles and 1 month before coverage actually starts. Well last week it left me stranded. On 6/23 I had their roadside assistance deliver my van to lifetime transmissions because it is not shifting like it should. Lifetime did not get to look at it until friday 6/26. Lifetime says there are metallic swirls in my transmission fluid and the fluid is dull. Not black but dull in color. They say is has a code of po746. Endurance wants me to have south pointe send service records over, I do and they deny the claim. I also sent service records to lifetime who argued with endurance that their denial is bogus as what they are citing a denial on is for pre-existing condition. Lifetime does not agree that this was a pre-existing condition as it is not even the same code and that this code just came on. Lifetime also stated if this condition was pre-existing, South pointe would have noted the metallic shavings which they did not. South Pointe agrees that there were not signs of metal shavings and nothing to believe this was a pre-existing condition. Endurance still refuses to pay.

I had a problem in my my automatic payment for the. Last 2-months paying my bill on time when it is. due. This is not good service for me & Endurance needs to improve this to give me better service.

I bought a used vehicle in 2017. I purchased a warranty separate from the dealership. I paid 2500 dollars for a 5 year 75000 mile power train coverage. I have had the truck for 3 years and 50,000 miles. I bought the vehicle with aftermarket parts on it. Last week the engine blew. The warranty company had an adjuster come out. The warranty company called the service department that the truck is at and denied the claim stating that the wheels are not original to the truck. I purchased the truck this way which means Endurance took my money with no intentions of ever paying out on any claims. A side note, the adjuster made the comment in front of a couple people that the "warranty company is pinching pennies and denying claims due to the covid 19".
I talked to a James on 6/25/20. After a 45 min talk the conclusion is they are not intending on paying on the claim. I was also reminded that a couple of years ago I also filed a claim for a different matter. It was also denied. Since they are using the tires that originally came on it when I purchased it, they committed fraud as they never intended to pay on my warranty at the time they collected my money. I told him that they had till today to supply a new engine under the warranty, or refund my money back in whole and not prorated as this James had told me. If they did not take action by 6/26/2020 I would be writting the Revdex.com and contacting my lawyer on Monday, 6/29/2020.
The service department just called me, 1:17 PM, 6/26/2020. She talked to a Gary at Endurance, Gary stated that the tires only have a bearing on the steering and suspension and not the engine, stating back to the contract as no modifications allowed. Once again, I made no modifications and bought the truck the way it is and they issued the warranty contract as it sits now and as it was then.

Endurance Dealer services AKA Apex Protection is a complete SCAM. This company has failed to deliver as promised in contract the repairs of my fuel system. I paid $3795 for nothing. I am requesting a full refund of all monies paid to Endurance. I will also be filing a formal complaint with the Illinois Attorney Generals office. Please do not do business with these jerks. Its a complete waste of time and money.

I paid for extended warranty on my 2013 Ram pick up. I have try 2 times to get them to honor the warranty and they will not paid any of my claims.

On 6/24/2020 I called to get information on my denied claim and also to inquire about 5k financing to get my car fixed. 1st I was on hold for a total of 90 minutes. I got the 1st rep. she told me that should not help me & I ask if I could upgrade my warranty she said no, This plan is the best plan for your make and model?? She said you I need claims dept. She transferred me. I wanted another 30 minutes for the next rep. I explained again. He stated he cant help me I need to speak with elite members dept. That rep transferred me. Another 30 minute hold. I got the Elite members dept. He said has nothing to with warranty at this point I'm so frustrated because he need to transfer me again another 30 minutes of hold. I was transferred to another dept. I got so frustrated, after 90 minutes of holding no one was willing to help. When I signed up for this, It was presented as if they would be there in my time of need thus far Endurance has failed to provide the services they offer. This was one of the worst customer service experience I have ever encounter.

On 6/18/2020 I spoke with sales representative regarding a auto warranty on my vehicle. Based on what I was told it seemed like a reasonable offer. When I inquired about reading contract. I was told once I paid $193.20 I would be enrolled and contract would be sent. I was told that I had 30 days to review and cancel if it was not acceptable.

After reviewing I found that what I understood and what was in contract were not the same. Since 6/22/2020 I made made many many !! Attempts to get thru customer service. I have been put on hold for upwards of 30 mins. I have left my phone number to save my place in line due to high volume, I have left 2 voice mails and continue to get no Co-operation. The Customer Service Representative I was lucky to speak with have told me I have to talk to Account Manager because Account Managers are the only ones who can assist me. My calls have been transferred, where I start the hold process again, leave number to hold place in line, leave voice mail. On 6/28/2020 I got a message back from what was to be an account manager only to be told I had to be transferred to an account manager. I thought I had done that already.
My voice mail has requested cancellation as per their 39 day policy. I requested the information to move process forward by phone, text ,email. No response.
I feel they are giving me the run-around to burn thru my 30 day guarantee. Losing my Initial payment.
They are not honoring what they are selling over phone.

Will not extend car rental when3 party that works with them doesn,t pay or pickup old part. Then you have too pay out of pocket pass 5 days. Not good business.I should have reviewed before buying.

I had an absolute amazing customer service experience this Brittany the sales manager.

5tar and 4 diamonds . You need a raise for you service. I look forward to working with the company a long time

I have had this warranty for 3 months the van broke down on the 3rd month someone at endurance estimated my mileage and now they said I'm responsible for my payment because the van doesn't have over 1000 miles used up and I didn't even give them a mileage to start with because I wasn't at the vehicle at the time. I had to go thru alot to cancel and they didn't even refund all my money I put into my policy and I didn't use this company at all.

First off the adjuster was supposed to come inspect our vehicle and kept putting the shop off, delaying the mechanic's other business. I was told up front I would receive a rental here we are 2 weeks out without a rental, still no vehicle to get back and forth to work. My vehicle I purchased in April. The problems are transmission related. The adjuster is now saying if the issue is internal inside the transmission he wont cover it. Everything in a trasmission is internal but also in my contract I signed the transmission is covered! Im outside of my waiting period outside of my mileage. There is no aftermarket parts on my vehicle. And any pre existing damage to the vehicle I would not know about as I bought my car from a used car dealership in april and bought my extended warranty as well. As soon as I paid my bill to this warranty company they started giving me the run around! They take your money and scam you completely!

This company is a complete scam. They do not follow through on warrantees they do not answer the phone. They will keep you on hold for five hours and once you do get through they will deny all claims even though they are covered in the contract that you have paid for.

I have been waiting for the adjuster to call back my mechanic for almost two weeks. This is a crazy wait time and I need my car for work. I need endurance to call my mechanic and continue with my repair.

Good price for the services.Very well spoken and professional.