Endurance Warranty Services

Just purchased today. Can't really give a review on something I have not had to use yet, but the lady that helped me sign up was very nice and helpful.

They were very polite and went over everything with me. Explained everything well.

I cancel my account because I found a better offer but the customer service made sure that I was getting the best coverage and educated me things to look out for with any warranty company I went with. That was greatly appreciated!

I pay for extended warranty service with this company for over 1 year. My repair facility & I have been trying to make a claim on a covered repair for days now. There is no one assigned to the "Claims" number as they have advertised. We have called a combined 22 times & have held for over 15-20 mins each time. No answer. I called customer service & got someone on the phone. She refused to take my claim information and stated I must hang up & call the "Claims" number, even after I pleaded with her that no one is answering that phone. My repair technician has been patient, but shouldn't have to call over a dozen times & hold to get paid for an extensive repair. I'm a customer who was affected by Covid, but Never Missed a Single Payment to Endurance so I would be covered in the event I needed my car. The company is Fraudulent and no one is actually set up to take "Claims".

I called them to cancel my car warrany policy. I was having my vehicle repaired and the issue in question was not covered by the contract.I talked to the mechanic where I got my car repaired andlearned more about my contract than I did from the people who sold it to me. once I had a clearer idea of the limitationsi decided to cancel my contract because it was insufficient for my needs.

the young man I spoke to actually argued with me and talked over me to convince me not to terminate my contract. I finally had to tell him to stop trying to hype me into continuing this contract, i'm cancelling it at which point he emailed me the paperwork.

I contacted them again before I emailed the paperwork because their cancellation form required a notary public with regard to the currentodometer reading. I asked if I could send a copy of my bill from the shop where my car repair was done since the odometer reading would be on it. I was told that would be fine. I emailed the cancellation request as an attachment as well as the billing statement and payment receipt. I also included a written statement regarding an error on the odometer that I pointed out to the shop asst mgr, Jeremy. he wrote the correct odometer reading after rechecking and initialed by it. also included was a copy of the shop business card and my current phone number.

I spoke with Margaret today, started well ended badly. they still say they don't have my cancellation request. I had accidentally sent a copy of my request to the billing. good thing I did or I suspect I'd still be having payments deducted.. I read Margaret the email i'd received and she told me no further payments would be deducted. she also said she had no information on a refund I should be entitled to, no way to confirm the when/if the second email was received and no help to be found there or elsewhere..

they rate an 'F' in ethics and customer service.

I have attempted to contact / speak to someone about canceling this contract. I have called from 2 different phones with no live person to answer. I was on hold for over 1.5 hrs, the line picked up then hung up....so frustrating. When someone decided to call back, he told me he could not cancel my plan and had to transfer me to an Account Manager. When transferring, he hung up...convenient! I called back - again from 2 phones - finally after holding for another 30 mins, spoke to someone who of course could not help and needed to transfer me...I am still holding on this transfer. While on this call, my other line rings and I answer, but not response. I can here the person eating (crunching) on the line...of course they disconnected. What I want is this policy canceled and a FULL REFUND of the money paid.

I signed up for a warranty for my 2013 F150. The entire reason I did was because I knew these particular trucks had a timing chain issue. I confirmed with the salesperson that the timing chain would be covered and they agreed it would be. Low and behold the timing chain has it's issue. I take it to the shop and wait. The shop diagnoses a water pump and timing chain issue. Endurance calls the shop and asks them to disassemble the truck so they can see the timing chain. I get word a few days later that they are denying the timing chain based on timing chain stretch and are calling it normal wear and tear. Ford put out a TSB (technical service bulletin Ford 18-2305) on this specific issue. Not because it's normal wear and tear but because it's an issue. So now not only have they had the shop tear the truck apart(not cheap) but then they denied a claim that I specifically asked about when I purchased the warranty. Lets game this out. I say ok no worries and I drive the truck. What happens then? It jumps time and I start bending valves and blowing cylinders. Would that be normal wear and tear too? I spent 2 1/2 hours on hold today trying to contact the right people today and by the time I got to the right folks it was 6 oclock and they were closed. I was so encouraged when I signed up for this warranty. I noticed they listened to phone calls for replies to other people's requests. Maybe they could listen to the phone call when I signed up when the salesman said that this specific issue would be covered.

Refuse to cancel my endurance warranty premier plus service contract after I called in to cancel many times. It is stated that I can cancel anytime.

Unsolicited mail and phone calls keep coming repeatedly. I have asked to be taken off the mail and call list, but the company had not complied.

Received mailer for ENDURANCE car insurance extended warranty. I contacted the company at 1-833-324-5929. I spoke with Garrett on 6/3/20. Garrett mentioned that the police was such a good policy that he had some issues with his car and had the warranty that allowed to afford car repairs for a $100 deductible. He mentioned that the is $249 down and $149 monthly for 24 months. He assured me that the policy payments were for 24 months and the warranty is for 5 yrs. I mention to Garrett that I did not want to be involved in identity theft. I asked him if he was honest and if I would trust him to do the right thing if I were to agree to the policy. I mentioned that if the policy is $699 yearly for 2 years is it possible that I might possibly double the payments to pay in full. He said that would be fine but sometimes the prices increase before the year ends. I gave him my credit card information for only $249 to be deducted. He stated that if I was dissatisfied I could cancel within 30 days. He mentioned that I would receive payment coupons by mail because I refused to let their company an automatic draft from my account. After we discontinued our conversation it became bothersome to me so I got my calculator and multiplied $149 times 24 months plus $249 down payment with a total over $38000 dollars. I called 800-600-2097 (customer service) I spoke with Bryant. I mentioned to him that I wanted to cancel my policy because the figures of $699 yearly for 2 years did not add up when multiplied. I put me on hold to speak with Eric the account manager. I started to Eric that I was requesting a refund. His tone of voice changed, becoming rude, he stated that if I needed car repairs that I would be lucky to come out with $700. I mentioned to Erica that I did not call for a lecture but to request a refund and to receive quality customer service. He was very angry and unprofessional.
He mentioned that I should receive a refund in 3-5 business days. Not sure if I will get It.

I bought an extended warranty from Endurance, actually renewed my policy. On a trip home from FL, my transmission started to slip. When I got home I took my 2014 Chevy Silverado to Tom Tepe Motors, Milan, IN (my GM dealer). They explained to me that the torque converter was going out and throwing metal into the transmission. They said I needed a new transmission. They called Endurance, my new warrant was in place, and they sent an inspector. GM also had two inspectors look at the problem. They all agreed it needed to be fixed and should be covered. Endurance refused to cover the cost. I paid $3000 for the first policy and $1400 already toward the new one.. They refused to pay and I want my money back.

I have purchased a warranty for my used vehicle from Endurance on 04/09/20, after about 2 months of the purchase I noticed my car was shaking and had engine light on after I started it in the morning to go to work, so I have called endurance to let them what happened, and they told me to take my vehicle to the repair shop, and I explained to the mechanic what happened that morning and next day I received a call from the mechanic telling me that I had a cracked piston, so he contacted endurance they sent someone to check my vehicle, then after couple of days I received a call from the service advisor telling me my claim was denied, so I called endurance claim department and they told me the reason for denial is that the issue in my vehicle is a pre existing 28000 mile ago, which is does not make sense to me how did I have a cracked piston 28000 miles and I was driving my car just fine no issues no lights on the dashboard or any messages on dashboard, and how would I know if I had that issue 28000 miles ago before I made the warranty purchase? I mean I have a 2015 cadillac ats that is very clean and kept well maintained and did all my oil changes on time because my vehicle will let you know if there is any problem in the engine or transmission or if it needs any kind of fluid or oil, it will send you a message on the dashboard, I believe my claim was incorrectly denied and the issue that I have with my vehicle right now is not pre existing problem other wise I will not be able to drive my vehicle, I would like endurance to to be fair and take care of the problem. thank you

I bought a policy with Endurance in Jan. 2020 for more protection on my car ( Yukon Denali 2016). I was told by the salesman I could cancel the policy at any time for a full refund of my money and that I was in great hands with Endurance. A few months later in May I noticed something was wrong with my radio screen in my car so I took the car to the dealership to have it checked out and the dealership ended up calling endurance to get the screen fixed. Endurance had asked the dealership to tell me to give them a call and when I did they said there was a milage discrepancy and needed the actual milage of the vehicle (which I gave at the beginning of the policy in an email I was told to reply to). I was told they could not move forward with the claim until the correct milage was recorded from when I bought the policy. The dealership wanted me to go back to the most recent time I had the vehicle worked on and asked for that paperwork so they could record the milage but I had told them I could not remember when my vehicle was worked on and where that long ago. I knew I had sent them the exact milage of the vehicle the day after the claim was purchased in an email I had replied to so I had forwarded that to the claims department and when they received it they demanded to see all the work that had been done on my car before I bought the policy creating more work for me when I was extremely busy and needed my vehicle worked on and done asap so I could use it for work. I was treated horribly by the customer service and claims department! Needless to say I was extremely upset and disappointed with the situation at hand and told their manager I would like to cancel my policy and they argued with my trying to get me to stay. When they realized I was adamant about leaving the manager gave in and gave me a ballpark refund of $250. When I submitted all the cancelation paperwork I called to check the status and they told me I wouldn't be receiving a refund and hung up!

I was on hold for three call averaging over 49 mins each trying to reach this company. The repair shop had also been on hold for 2 two hour css as calls today. The repair shop asked if they should if I wanted them to proceed with repairs as it was past noon and the repair would nit be done by the end of business day with the delays reaching thus company. When the repair shop finally reached Endurance the job was completed. They refused to make an exception to prior authorization despite the extremely poor customer service.

Very confusing to understand flyer in the mail.Very pushy in stating I needed to reinstate this warranty.
Pushy phone operater
Didnt want to answer questions about who they are or where they got this info .Would not tell me where exactly they were located except for City.

Purchased a vehicle from dealer In September 2019 added this warranty it’s supposed to cover any of the problems listed in warranty about 3 weeks after purchase of warranty engine light came on so I made an appointment my car was in the shop for three months and claim kept getting denied to replace the motor as that was the issue at hand I got vehicle back from repair shop and parked at home I continued to call company and they said it was the previous owners fault that they can’t fix my car I had the car towed to another shop in March 2020 it was there for a month and again no honoring the warranty work I called company again and spoke to claim adjuster named eman he told me that they will not honor my warranty because the previous owner I had no clue of what the previous owner did or who they are now I’m stuck with a car I can’t use I put 2200 miles on it since I owned it and it’s almost been a year now And still no word from this company I would like my claim to be approved so my vehicle can be fixed

Just purchased today. Can't really let a review on something I have not had to use yet, but the lady that helped me sign up was very nice and helpful

I have had 2 issues recently with my car that I was told verbally were covered. I told the salesman during the sale that I am a 100% totally and permanently disabled veteran with PTSD and TBI issues and needed the policy verbally explained and that I have issues reading the policy due to that. During my first issue with the company when I was denied, I was told by an account manager that my issues with reading the contract due to my disabilities were my problem and they were not responsible no matter what the salesman told me. Also anytime in dealing with this company I have asked for more than a first name. I asked for more and told that is all I am getting. I have experienced very long wait times and disconnects when it suits them. Most recent specific event on 8 Jun 2020 for a warranty on a 2009 Dodge Grand Caravan. I had the shop, Nationally Branded *** Auto repair call them. My shop was given two different reasons to exclude payment, one because it was a luxury item (which was covered on my policy) and second for aircon compressor clutch not covered (which was covered on my policy). I called them twice today and received two different answers, the first it was covered and they had no record of the shop calling them which the shop does and the second denying it saying it was a gasket leak. How is it a leak if it passed a full pressure check?

Then today I said I wanted to cancel my policy and I received nothing but grief and telling me how wrong I was. After asking them to stop trying to sell me the same policy for 3 times I had to get loud just to get him to stop, he put me on hold. I again said my desire to cancel, 5th or 6th time and I continue to be degraded and being told I was a fool to cancel. They have deceptive sales practices and don't pay! I have asked for my money back and all I get is grief and not the termination paperwork I have requested multiple times. I paid a lot of money to get run around and given grief by a company.

Great customer service so far so good every is running smoothly

The sales people on the phone were very knowledgeable about their product. Very nice and easy to talk with answered all my questions. I'm looking forward to doing business with them.