Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I have received several mailers from this company that simply states "MOTOR VEHICLE SERVICE NOTIFICATION" I have called them and requested they take my name out of their system. They are trying to get me to buy an extended warranty on a 2019 vehicle that has a 100,000 mile 10 year warranty.
The people I spoke with Lloyd *** and the gentleman I spoke with this morning are to be commended for their professionalism and understanding. I signed up for the service prior to hearing costs. The card that goes out (advertising) makes it appear that I had an obligation to join this service. I believe there lies the problem. My husband is in long term rehab, the current virus has us all in an uproar. The verbiage on card makes it appear that you are obligated to have this service (that was my take anyway) After talking to my husband he pointed this out and knowing I was not in a position to add any more financial burden if we didn't have to. Very intimidating for sure. Again, I must emphasize that the gentlemen I spoke with could not have been more understanding and polite.
First and FOREMOST!. There is to be NO phone contact. Email / in WRITING only as I will not get into a we said / he said. Phone contact will be considered harassment.
Secondly, I clicked on "no" on the Revdex.com site when asked if I wished to contact the business first before filing the complaint. Why? Basically the answer is the complaint!
I first contacted Endurance Warranty Services in Nov 2019 to remove my name / address, etc. from their records as I wanted NO MORE of their harassment about a warranty.Then, In April 2020 I get an an email with a document attached to fill out and return to get a vehicle warranty. So much for emailing them to remove me from their records in Nov 2019. I returned an answer to [email protected] (who sent the email) stating "You have 48 hrs from now to send me a statement via email confirming that you have removed any and all data concerning me from any and records, data collection, etc that you are associated with. If not, a Revdex.com complaint will be filed." This was on April 24. I have waited long enough for confirmation (over 5 months since first request). As usual they are IGNORING the request and are further just using the email address used to generate a written removal request to further harass me with "warranty offers."
On November 25, 2019, Endurance received an email from the consumer in response to a mailed advertisement that he received. The consumer requested to be removed from Endurance's mailing list and Endurance immediately complied with this request.
On April 24, 2020, the email account of one of Endurance's representatives was compromised. This representative was the agent who had processed the consumer's request in November. Endurance's agents use their email accounts to access Endurance's email ticketing system. Once an agent accesses a ticket, the requesting email is logged as a way to track the ticket for quality assurance. As a result of the compromised email account, a spam email of unknown origin was sent out to each email in that representative's address book, included the consumer's email as a result of the ticketing system. This email was not sent voluntarily or intentionally, and was the result of the email account becoming compromised.
Endurance apologizes for any alarm or frustration that this inadvertent email caused to the consumer. Endurance reaffirms that the consumer has been removed from Endurance's mailing list since November 25, 2019.
Complaint: ***
I am rejecting this response because:
Why was I (and all others) not notified of a security compromise that included data on us? This failure to notify seems to be illegal!? Secondly, my request in November was to REMOVE DATA ON ME!! This reply from the company only proves that DATA ON ME WAS NOT REMOVED!!
Sincerely,
Donn
Nice people but when you have to cancel because of certain reason and you cancel within two months you spend oven a hundred dollars they refund you forty doesn't seem fare
They don’t cover anywhere near as much as they lead you to believe they do when they are selling you the warranty. I just went to a garage with a list of things on my car and they had an excuse for not covering most of them. My question is what am I paying you for then?
Hello Margaret, we are very sorry to hear that you have had a negative experience with our company. If you could please contact us at 866-432-4443 or send us an email [email protected], we would like to hear about that experience and try to see how to make it a better one. -Customer Experience Team
Total Rip Off they wont pay claims and you dont even deal with Endurance they take your money and a separated company is dispatch and the guys take over whos job is to find loop holes and tricky verbiage to make you believe your not getting screwed they say one thongs and and do the extreme other
Thank you for helping me out very good customer service.
Very knowledgeable. Informative about the policy I am interested in And very patiently answered all of my questions.
Jeff Fairchild was great! Very helpful and pleasant. I appreciate his assistance.
Chelsea was very knowledgeable, helpful and professional. She handled my due date change very efficiently.
She was very helpful, very clear and Decisive. Answers my questions with a positive attitude and I enjoyed speaking with her. I enjoyed even more that she was from this country and not outsourced.
Amy D. helped me navigate past a costly decision. For brevity sake, Amy exemplifies what customer service should be. Endurance/Mepco can be proud to have her on the Team. Thank you for your support!
see Attached document
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the same standards of conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.
Endurance can confirm that several mail pieces have been sent to this consumer and Endurance has received two phone calls in response. On the second phone call, the consumer requested to be removed from Endurance's mailing list and Endurance immediately complied with this request. No further mail pieces will be sent to this consumer. Again, Endurance has not made any unsolicited phone call to this consumer.Endurance apologizes for any negative experience and will be performing an internal investigation into the handling of the consumer's inbound phone calls. Endurance maintains strict customer experience standards and will strive to maintain these standards in every consumer interaction.
Per Endurance's previous response, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the same standards of conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease. In addition, per Endurance's previous response, the consumer has been placed on Endurance's internal "Do Not Mail" list to ensure that she receives no future mailed advertisements from Endurance.
Complaint: 14335345
I am rejecting this response because: They did not once in the two year plus I asked them to not call me quit calling and as the first letter of complaint said the gentleman named john deliberately talked down to me telling that I did not know what I was talking about I could not have policy with my new company that lasts until 2025. and that he knew more than I did. I was an old lady and did not pay attention. He then said he did not have to take me off the list. when I called back a week later he had put on my account that I was interested and was getting the charge ready or moneys ready and received phone and post card that week. which is why I called and a nice youngman read what was in the liner notes by my name so for them to say they do not cold call is a lie and for them to say they did not keep contacting me in the last six months is a lie. I just want no contact again and for them to admit their workers call and that they made that horrible mistake. It is harrassment. Thank you for the work you do for consumers.
Sincerely,
Linda
Mario did an amazing job getting my rental car setup quickly. He was polite, caring and professional especially during this Coronavirus.. I can finally get my car fix .. thank EW and please give Mario a perk or commendation in his file.
Hello,
Tabitha, Was very polite, courtious, helpful, a delight to talk to .
Thank you for helping me with my issues!!!
Have a great day, stay Healthy and safe!!!!
Elaine
Be advised that this company will make every excuse not to perform service. I attempted to get a covered repair for a problem with a bad engine cylinder. Endurance denied this request because the mechanic told them a bad injector could have caused the issue or the engine could have caused injector to fail. No way for anyone to determine what caused what to fail.
Once the mechanic said that Endurance decided the injector caused everything to fail. I attempted to get a resolution with 3 claims agents. Nobody will budge about this.
Before you purchase this contract call the shop and ask them about their experience with Endurance.
*** Spring Hill, FL
Can people stop leaving reviews that customer service was nice, it really skews the real repair reviews that make up this business.
I am a US Army retired Veteran and decided to get an extended warranty through Endurance for piece of mind for my 2012 Mitsubishi Lancer Ralliart. When I purchased the warranty through Endurance I chose the month to month payment installments and paid the warranty off. It cost me over 3000 dollars. My transmission started having issues and Endurance was terrible at communicating with me and only wanted to handle the warranty with the certified autoshop my vehicle was in. They took forever. After 7 weeks of waiting Endurance denied my claim because they stated I did not have proof showing I did maintenance on servicing my transmission and I had aftermarket rims and tires. I told them repeatedly my maintenance records were stored at the auto skills center on the military base but due to Corona virus they were closed. I did the service on my transmission a twice and the fluid and filter cost me 330 dollars each time I changed it with an ASE certified mechanic on site helping me. Then Endurance focused on the rims and tires. I did research and found out the aftermarket rims on my car were the same size as the stock rims from the factory. So then Endurance focused on the tires and said they were wider than the stock rims and therefore were forced to deny the claim. They said there is a threshold they can allow for maximum tire width. My tires were 235/40/18 and stock tires were 215/45/18. This voided my warranty. But Endurance also said I could have paid 500 dollars to allow to have wider tires at the time of when I purchased the warranty. I was not aware of this. Had I known this I would have checked my tires and purchased the extra plan. I was so upset and demanded a full refund but Endurance will not give me one. They said they could give a pro rated refund and subtract miles from what I used.This company is a scam and did not do anything to help me fix my vehicle.It was a huge waste of my time and money. I told them repeatedly I'm a Veteran with no assistance. Avoid
On 3/30/18, the consumer contacted Endurance to purchase a
vehicle service contract for his 2012 Mitsubishi Lancer. After accepting a
quote, the consumer was transferred to a verification specialist prior to any
transaction. The verification specialist again confirmed vital information such
as the consumer’s information, vehicle information, coverage scope and terms,
and payment terms. The consumer was also asked a series of questions to ensure
that the vehicle was properly qualified for the contract. The following
exchange took place on a recorded line between the verification agent and the
consumer:
“Are there any modifications like oversized rims or tires?” “Nope, everything’s all stock”
The transaction was completed and a copy of the contract was
sent to the consumer for review. The consumer was provided a 60-day period to
review the contract and receive a full refund if he chose.
On 2/28/20, a representative from Mad Scientist Motorsports,
a performance shop, contacted the Endurance claims department to file a claim
for repair of the transmission. The repair facility representative did not have
the part numbers for the failed components or any estimate of cost.
On 4/3/20, the consumer forwarded a part and labor estimate
to Endurance. The estimate was attached to the claim and the consumer was
advised to have the repair facility call to continue the claims process.
On 4/6, the repair facility contacted Endurance to continue
the claim. The claim representative noted the absence of part numbers on the
estimate. Please be advised, part numbers are standard on any estimate. The
repair facility stated that they would ultimately have to send the vehicle to a
different shop because they were unable to complete transmission repairs. Prior
to any movement of the vehicle, Endurance dispatched an independent third-party
inspection to confirm the vehicle’s state and the failures reported by the
repair facility. In addition, Endurance requested maintenance documentation
from the consumer to verify that the maintenance requirements were met. The
manufacturer’s maintenance guidelines specify a transmission fluid and filter
change at the earlier of 60,000 miles or 120 months. As the vehicle had a
mileage of 68,764, it would have been due for this service. The consumer was
unable to produce any such documentation.
On 4/9, Endurance received the inspection report. It was
noted on the inspection report that the vehicle had 235/40/18 tires while the
stock size is 215/45/18, and an aftermarket exhaust. Also mounted were aftermarket
boost and fuel/air ratio gauges, although Endurance will not and did not
conjecture as to any modifications requiring those gauges.
Due to the modifications and lack of verifiable maintenance,
the claim was subsequently declined. Please note, some of the modifications on
the vehicle were the type that the consumer was specifically asked about on a
recorded line prior to contract purchase.
Subsequent to the claim, the consumer cancelled the
contract. In the interest of consumer satisfaction, Endurance will be
expediting the pro-rata refund. In addition, the Florida state requirements
specify that the consumer receive 90% of the pro-rata refund. Endurance will be
waiving its 10% deduction and will be providing the consumer 100% of the
pro-rata refund. The refund will be sent out on 5/26.
On 3/30/18, the consumer contacted Endurance to purchase a
vehicle service contract for his 2012 Mitsubishi Lancer. After accepting a
quote, the consumer was transferred to a verification specialist prior to any
transaction. The verification specialist again confirmed vital information such
as the consumer’s information, vehicle information, coverage scope and terms,
and payment terms. The consumer was also asked a series of questions to ensure
that the vehicle was properly qualified for the contract. The following
exchange took place on a recorded line between the verification agent and the
consumer:
“Are there any modifications like oversized rims or tires?” “Nope, everything’s all stock”
The transaction was completed and a copy of the contract was
sent to the consumer for review. The consumer was provided a 60-day period to
review the contract and receive a full refund if he chose.
On 2/28/20, a representative from Mad Scientist Motorsports,
a performance shop, contacted the Endurance claims department to file a claim
for repair of the transmission. The repair facility representative did not have
the part numbers for the failed components or any estimate of cost.
On 4/3/20, the consumer forwarded a part and labor estimate
to Endurance. The estimate was attached to the claim and the consumer was
advised to have the repair facility call to continue the claims process.
On 4/6, the repair facility contacted Endurance to continue
the claim. The claim representative noted the absence of part numbers on the
estimate. Please be advised, part numbers are standard on any estimate. The
repair facility stated that they would ultimately have to send the vehicle to a
different shop because they were unable to complete transmission repairs. Prior
to any movement of the vehicle, Endurance dispatched an independent third-party
inspection to confirm the vehicle’s state and the failures reported by the
repair facility. In addition, Endurance requested maintenance documentation
from the consumer to verify that the maintenance requirements were met. The
manufacturer’s maintenance guidelines specify a transmission fluid and filter
change at the earlier of 60,000 miles or 120 months. As the vehicle had a
mileage of 68,764, it would have been due for this service. The consumer was
unable to produce any such documentation.
On 4/9, Endurance received the inspection report. It was
noted on the inspection report that the vehicle had 235/40/18 tires while the
stock size is 215/45/18, and an aftermarket exhaust. Also mounted were aftermarket
boost and fuel/air ratio gauges, although Endurance will not and did not
conjecture as to any modifications requiring those gauges.
Due to the modifications and lack of verifiable maintenance,
the claim was subsequently declined. Please note, some of the modifications on
the vehicle were the type that the consumer was specifically asked about on a
recorded line prior to contract purchase.
Subsequent to the claim, the consumer cancelled the
contract. In the interest of consumer satisfaction, Endurance will be
expediting the pro-rata refund. In addition, the Florida state requirements
specify that the consumer receive 90% of the pro-rata refund. Endurance will be
waiving its 10% deduction and will be providing the consumer 100% of the
pro-rata refund. The refund will be sent out on 5/26.
On 3/30/18, the consumer contacted Endurance to purchase a
vehicle service contract for his 2012 Mitsubishi Lancer. After accepting a
quote, the consumer was transferred to a verification specialist prior to any
transaction. The verification specialist again confirmed vital information such
as the consumer’s information, vehicle information, coverage scope and terms,
and payment terms. The consumer was also asked a series of questions to ensure
that the vehicle was properly qualified for the contract. The following
exchange took place on a recorded line between the verification agent and the
consumer:
“Are there any modifications like oversized rims or tires?” “Nope, everything’s all stock”
The transaction was completed and a copy of the contract was
sent to the consumer for review. The consumer was provided a 60-day period to
review the contract and receive a full refund if he chose.
On 2/28/20, a representative from Mad Scientist Motorsports,
a performance shop, contacted the Endurance claims department to file a claim
for repair of the transmission. The repair facility representative did not have
the part numbers for the failed components or any estimate of cost.
On 4/3/20, the consumer forwarded a part and labor estimate
to Endurance. The estimate was attached to the claim and the consumer was
advised to have the repair facility call to continue the claims process.
On 4/6, the repair facility contacted Endurance to continue
the claim. The claim representative noted the absence of part numbers on the
estimate. Please be advised, part numbers are standard on any estimate. The
repair facility stated that they would ultimately have to send the vehicle to a
different shop because they were unable to complete transmission repairs. Prior
to any movement of the vehicle, Endurance dispatched an independent third-party
inspection to confirm the vehicle’s state and the failures reported by the
repair facility. In addition, Endurance requested maintenance documentation
from the consumer to verify that the maintenance requirements were met. The
manufacturer’s maintenance guidelines specify a transmission fluid and filter
change at the earlier of 60,000 miles or 120 months. As the vehicle had a
mileage of 68,764, it would have been due for this service. The consumer was
unable to produce any such documentation.
On 4/9, Endurance received the inspection report. It was
noted on the inspection report that the vehicle had 235/40/18 tires while the
stock size is 215/45/18, and an aftermarket exhaust. Also mounted were aftermarket
boost and fuel/air ratio gauges, although Endurance will not and did not
conjecture as to any modifications requiring those gauges.
Due to the modifications and lack of verifiable maintenance,
the claim was subsequently declined. Please note, some of the modifications on
the vehicle were the type that the consumer was specifically asked about on a
recorded line prior to contract purchase.
Subsequent to the claim, the consumer cancelled the
contract. In the interest of consumer satisfaction, Endurance will be
expediting the pro-rata refund. In addition, the Florida state requirements
specify that the consumer receive 90% of the pro-rata refund. Endurance will be
waiving its 10% deduction and will be providing the consumer 100% of the
pro-rata refund. The refund will be sent out on 5/26.
Please be advised, although the consumer's vehicle had an aftermarket exhaust, even if the vehicle did not have such a modification, it was noted on the inspection report that the vehicle had 235/40/18 tires while the stock size is 215/45/18. The consumer was asked about modifications prior to completing the contract sale, including a specific questions about oversized or undersized tires, to which the consumer stated that he did not have any modifications. Exact language can be found in Endurance's previous response.
At this time, the consumer has cancelled his contract and Endurance has issued a refund. In the interest of customer service, Endurance waived the administrative fee specified by the contract and issued a large refund to the consumer.
Please be advised, although the consumer's vehicle had an aftermarket exhaust, even if the vehicle did not have such a modification, it was noted on the inspection report that the vehicle had 235/40/18 tires while the stock size is 215/45/18. The consumer was asked about modifications prior to completing the contract sale, including a specific questions about oversized or undersized tires, to which the consumer stated that he did not have any modifications. Exact language can be found in Endurance's previous response.
At this time, the consumer has cancelled his contract and Endurance has issued a refund. In the interest of customer service, Endurance waived the administrative fee specified by the contract and issued a large refund to the consumer.
Please be advised, although the consumer's vehicle had an aftermarket exhaust, even if the vehicle did not have such a modification, it was noted on the inspection report that the vehicle had 235/40/18 tires while the stock size is 215/45/18. The consumer was asked about modifications prior to completing the contract sale, including a specific questions about oversized or undersized tires, to which the consumer stated that he did not have any modifications. Exact language can be found in Endurance's previous response.
At this time, the consumer has cancelled his contract and Endurance has issued a refund. In the interest of customer service, Endurance waived the administrative fee specified by the contract and issued a large refund to the consumer.
Complaint: 14324444
I am rejecting this response because my tires were not the cause of my transmission failing. I spoke to multiple mechanics and they stated there is no way my tires could cause a failed transmission. The height of my tire is in fact smaller than the manufacturers tires. But you are denying fixing my car because my tires are 15mm wider? This does not make sense. You are trying to find an excuse to deny my warranty. I was only paid 1,380 dollars which is the difference of the full amount of 3,200 dollars. I had to take out a loan just to pay for my transmission. I am struggling now because of this situation. :
Sincerely,
Robert
Complaint: 14324444
I am rejecting this response because my tires were not the cause of my transmission failing. I spoke to multiple mechanics and they stated there is no way my tires could cause a failed transmission. The height of my tire is in fact smaller than the manufacturers tires. But you are denying fixing my car because my tires are 15mm wider? This does not make sense. You are trying to find an excuse to deny my warranty. I was only paid 1,380 dollars which is the difference of the full amount of 3,200 dollars. I had to take out a loan just to pay for my transmission. I am struggling now because of this situation. :
Sincerely,
Robert
Complaint: 14324444
I am rejecting this response because my tires were not the cause of my transmission failing. I spoke to multiple mechanics and they stated there is no way my tires could cause a failed transmission. The height of my tire is in fact smaller than the manufacturers tires. But you are denying fixing my car because my tires are 15mm wider? This does not make sense. You are trying to find an excuse to deny my warranty. I was only paid 1,380 dollars which is the difference of the full amount of 3,200 dollars. I had to take out a loan just to pay for my transmission. I am struggling now because of this situation. :
Sincerely,
Robert
Horrible my transmission went in my car and endurance did not cover it. Because of a sensor failure when the transmission blew it damaged the sensor. So they told me they didn't cover heat sensors. On the phone for 20 minutes every time you call. They end up transferring you to another company. And they make the decision. So I'm stuck with a car with 14000. Dollar loan and a 5000 dollar transmission repair. Plus paying 3800 for a warranty that is crap.
Endurance has been unable to contact this customer at the number listed. The number is not in service. Endurance has emailed the customer multiple times and continues to attempt telephone contact. Endurance requests that the consumer contact his Account Manager, Jordan, at 833-760-0386.
Subsequent to the consumer's rejection, Endurance attempted to contact the customer at the number listed 3 times on 6/2 and 2 times on 6/3, including shortly before this response. Each time, Endurance received a message that the number was out of service. Endurance has also emailed the customer multiple times with no response. Endurance wishes to resolve this with the consumer and requests that the consumer contact Endurance as soon as possible. As the consumer mentioned difficulty with his account manager's phone number, Endurance requests that the consumer contact the main customer service line at 866-432-4443, and ask for his account manager, Jordan G.
Complaint: ***
I am rejecting this response because:
Sincerely,
John
Car Warranty for my car. Endurance is a warranty company.
Tool my car into my dealer with engine noise. It was a timing chain. The dealer called Endurance for approval. Endurance wanted a copy of my oil changes which we provided and they told the dealer the repair would be approved. Then Endurance wanted the car inspected by a independent repair person and that was completed. Then Endurance told the dealer to tear the car apart and send then pictures of the timing chain and the repair would be approved. My dealer tore the car apart and sent the pictures. After they told the dealer to tear mu car apart and send them pictures the then denied the clam. My car was at the dealer in pieces. I have tried on more than 5 phone calls and three letters. I even sent the problem to there arbitration department, the last person I talked to was Art a claims supervisor. No one has ever contacted me about this problem.
On 2/26/19, the consumer contacted Endurance and purchased a Select Premier vehicle service contract. After accepting a quote and prior to any transaction, the consumer was transferred to a verification agent, who again confirmed vital information as a redundant measure. After the verification process, the sale was completed and the consumer was sent a copy of the contract for review. The consumer was provided a 30-day period to review the contract and receive a full refund if he chose not to continue.
On 10/1/19, the consumer's repair facility filed a claim for repair of the alternator and A/C control unit. As the A/C control unit is not listed for coverage, this component could not be authorized. As the alternator is listed and experienced an eligible breakdown, this item was authorized and paid by Endurance is the amount of $812.
On 1/22/20, the consumer's repair facility filed a claim for repair, reporting that they believed the timing chain might be stretched. The repair facility stated that they did not check the timing, didn't remove the timing cover to evaluate, and that the vehicle was not making abnormal noises, but that they believed it was stretched based on an error code for a crankshaft position sensor. Endurance requested further diagnostic as the repair facility simply reported an error code and did not evaluate the timing components. This was done to prevent a misdiagnosis error. Subsequent to the additional diagnosis, the repair facility confirmed that the timing chain was stretched. Although the timing chain is eligible for coverage when a mechanical breakdown occurs, the simple stretching of the chain is a gradual reduction in operating performance due to wear and tear. With no hard part failure and a cause of failure that is not eligible, the claim could not be authorized.Please be advised, Endurance does not arbitrarily make claims decisions. All claims are administered according to the contract. While the majority of claims end up as an authorized breakdown, such as the alternator, occasionally there will be claims that cannot be authorized based on the item and cause of failure. Endurance does not choose the component or the cause of failure, and simply provides administration based on the contract.Subsequent to this complaint, Endurance reached out to the consumer by phone on 5/11 and 5/13, leaving a voicemail each time. At this time, the consumer's contract has cancelled due to non-payment. However, Endurance wishes to determine a resolution for the consumer. Endurance will continue to attempt contact by phone and requests that the consumer contact Endurance at 866-432-4443.
since being with endurance. I had no problems, and that's why I'm
here to stay for good