Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Ms. Voss was very professional and gave me clear answers to my many questions. She explained the advantages of picking the right plan for me. I felt she was truly interested in making me happy. She went above and beyond to make sure I got all the information I had called about. I was impressed with her knowledge of the different plans. I now feel good about my plan and even happier about driving my car!
I had talked with a representative with this company in July or August of 2019; at the time I told the representative that I could not afford the contract at this time; and I would call her back and let her when she could begin deducting monies from my checking account. I never called back to authorize any funds being taken from my account. On the 19th of November this year as I was going over my bank statement online I noticed that $157.81 had been taken out my checking account by ***-vehicle coverage. At this time I called *** Bank and spoke with a represent about those fraudulent charges on my bank statement, which I did not authorize; while talking to the representative at the bank and going over my bank statement it was discovered that they had deducted other funds from my account in October for $157.81 which was not authorize by me. The representative from the bank stated to me that I needed to call and talk with the company, *** and talked with Antonia, and talked with her and explained ton her that I did not authorize any monies to be taken from my checking account, at this time she stated that she would put a stop payment on that transaction. I called my bank *** back and explained to them; I want to file a case of fraud. The representative at the bank told me That I would have to call Endurance Warranty Services to solve this issue. When I called Endurance Warranty Services, I spoke with a Kenneth, an agent for Endurance Warranty Services, and explained to him what that I did not authorize for them to deduct monies from my account, he stated that he was going to listen to the recorded call and call me back the next day which was the 20th of November. I did not hear from him so I called and spoke with another agent her name is Kiara, and she transferred me to their billing department to speak with Margaret; and she stated that I, James *** has called them on September 14, 2019 and authorize the monies to be taken from my banking account.
Please be advised, on 9/14, the consumer agreed to activate a contract with a future payment, scheduled for 9/17. On 9/17, the consumer agreed to put down $100 to begin the contract. The $100 was run on 9/19.
Endurance understands the confusion experienced by the consumer, and in the interest of customer service, Endurance has agreed to provide a full refund to the consumer.
I Purchased an extended warranty with Endurance Warranty in July of 2019. I was told there was a 30 day & 1000 mile “prove it” period I had to wait before making a claim to ensure no pre-existing conditions existed with the truck I purchased the warranty for. I went over 60 day and 3000 miles before my truck broke down. The engine failure is clearly stated to be covered in the contract however they denied the claim for the shop determined engine work that needed to be done. They refuse to provide me written reason for the denial even though I have requested it on 3 separate occasions and the verbal reason given is not even defined within the contract as a reason for denial of a claim. I have made several attempts to resolve the issue with Endurance directly and the Shop Manager, who has 30+ years of experience and all the required certification to be an expert holds to the fact that there is no reason for them to be denying the claim on the grounds they are using for denial of the claim.
Please be advised, the consumer currently has an authorized and paid claim. Endurance authorized and paid for the initial cause of failure: rocker arms, the #5 pushrod, and related components. These were confirmed as the original cause of failure. Endurance authorized this repair and submitted payment in the amount of $1824.27. Please note, the consumer continued to operate the vehicle with this failure, leading to a subsequent engine failure due to continued operation. Unfortunately, the consumer's contract does not allow for coverage of failures due to continued operation.
Endurance has also submitted payment to the consumer for rental charges incurred during the repair. The consumer has informed Endurance that he did not receive the check for rental reimbursement. Endurance's Accounting department is attempting to track the check and will reissue it if necessary. Endurance apologizes for the delay.
I believe this is a scam, and I would like my full name taken off of there mailing list permanently I don't know why they keep notifying about a warranty I don't have a car.
Vernetta was excellent at helping me with my plan . She got me great payments and was so knowledgeable. I’m glad to be a customer.
confusion regarding what is covered in warranty and warranty contracts not being honored.
On 8/23, the consumer contacted Endurance and purchased a Supreme contract. The consumer provided an estimated start mileage of 26,000. The consumer was advised to contact Endurance within the next 10 days and provide the vehicle’s exact mileage. Please be advised, the contract has a 30 day and 1000 mile waiting period. Any failure that first occurs inside this period cannot be covered. Endurance received no further communication from the consumer in regards to the mileage.
On 11/21, the consumer’s repair facility contacted Endurance and reported multiple failures, including a flashing check engine light, a flashing ABS light, misfiring, and overheating. The mileage reported by the repair facility was 27,229. As this mileage was 1,229 miles past the estimated mileage and the contract had a 1000 mile waiting period, Endurance requested documentation from the consumer to correct the start mileage estimate to ensure that the failure first occurred outside of the waiting period.
The consumer sent Endurance an apparent service history document from May of 2019, showing that at 24,749 miles, the consumer’s vehicle was diagnosed with several repair issues declined by the consumer. Unfortunately, the document was dated too far before the 8/23 activation date to effectively correct the mileage.
On 12/3, the consumer contacted Endurance and requested cancellation of her contract. Endurance immediately complied with this request and cancelled the contract. Please note, it may take up to 30 days to process a pro-rata refund.
In the interest of customer service, Endurance will expedite the consumer’s pro-rata refund. It will be sent out on 12/16 to the consumer’s address on file.
I sent a notarized certified letter to the only address om my warranty contract to cancel my warranty and they want me to send another one with the odometer reading to a different address I already spent 15 more dollars to send the other one.If their is no address showing then their cannot be a valid warranty contract and they cannot say I agreed to the terms without providing the means for me to do so.
Please be advised, a statement of mileage is necessary for Endurance to properly calculate a pro-rata refund and ensure that the consumer receives the correct amount. Endurance received documentation of the consumer's mileage by mail on 12/11. While it may take up to 30 days to process a pro-rata refund, Endurance has agreed to expedite the consumer's refund to today, 12/17. The refund will be sent via USPS to the consumer's address on file.
Scummy company who persist in sending me mail although I have never driven a car in my life. I've received a half dozen of these ridiculous letters that are fraudulent ... these principals need to put in a jail cell.
I’ve had outstanding experience with Endurance. My claim was fully covered with no problems!
Never before have we felt so reassured that if an issue should occur with my husbands Vette, we are in safe hands.
Sarvesh was not only accommodating, but provided outstanding assistance, listened to my concerns, answered every question I had, in a short timeframe, and relieved me of any thoughts I might have had that we may have been worried about.
I would highly recommend him to any customer interested in buying ’soup to nuts’ coverage on their vehicle. I am grateful, at peace, and most Of all, now stress free, should we encounter any issues with our vehicle.
What started out as hopeless for me has ended up being hopeful. Josh S. Is an angel!!!! He exemplifies superb customer service. He went above and beyond on my behalf. He heard my issues and calmed my fears. He made me feel like I was his only client. A compassionate caring customer service representative is not common in this society but Josh is second to none!!!! It is because of his unyielding professionalism that I am happy to be an Endurance member!!!
I had endurance for about 4 years and I received excellent help from there services. I later traded my car in and received most of my money back. When the warranty is up if I don't trade it in I will return to endurance.
I purchased a warranty for my car . The transmission went out. I have contacted Endurance 8-10 times and spoken to that many people to resolve my problem. The shop where I took the vehicle said that the warranty should cover repair of the transmission.
Endurance will only pay 2400 towards the repair of $5000. One person told me that if I had taken the vehicle in for an inspection at 150,000 miles it would be covered. It has less than 94,000 miles. Another representative told my daughter that I should have had it towed to the shop and not driven it, then it would have been covered. All we have gotten is the run around. They also refuse to give me a copy of the inspection report.
On 11/14, the consumer’s repair facility contacted Endurance to file a claim for repair of the transmission. The repair facility stated that the vehicle was driven in to their repair facility and was very low on transmission fluid. The repair facility stated that the transmission was leaking from the rear case half seal and was dark and burnt.
As part of the normal claims process, an independent third-party inspector was sent to confirm the vehicle’s status and the failures reported by the repair facility. The inspector confirmed the seal leak, along with an extremely low, almost empty, level of transmission fluid. The nearly-empty fluid, combined with evidence of fluid blowback showing a longer-term leak and the consumer’s continued operation of the vehicle, led to a failure of the transmission.
Subsequent to the inspection, Endurance authorized the initial cause of failure, the rear transmission seal. Unfortunately, Endurance could not authorize the replacement of the transmission as continued operation failures are excluded from coverage. Per the consumer’s contract (attached), pg. 2,
B. FILING A BREAKDOWN CLAIM:
In the event of a Breakdown, You must take immediate action to prevent further damage. This Contract will not cover the damage caused by continued operation or by not securing a timely repair of the failed component. The operator is responsible for observing Vehicle warning lights and gauges, or any other signs of overheating or component failure, and taking appropriate action immediately. Failure to do so may result in the denial of coverage.
At this time, the consumer’s contract is active and eligible for future claims. Endurance has authorized the repair of the rear seal in the amount of $2419.02 and is awaiting the completed invoice from the repair facility so that payment can be made.
Daniel Wilner |CVPP, Customer Resolutions Manager
Direct Toll Free
Complaint: ***
I am rejecting this response because:There were no problems with the gauges or warning lights and no signs of overheating. $2419.02 doesn’t even cover half of the repairs. I cannot afford to repair the vehicle. I request a refund for money paid for a useless warranty.
Sincerely,
Jan
Per the consumer's contract, pg. 6, "Exclusions", coverage is not provided under this contract:
For a breakdown of a covered component/part caused by Your refusal to perform reasonable repairs recommended by the dealer, Repair Facility, or Administrator. Any damage caused by failure to protect Your Vehicle from further damage when a Breakdown has occurred or failure to have Your Vehicle towed to the service facility when continued operation may result in further damage. Continued operation includes Your failure to observe warning lights, gauges, or any other signs of overheating or component failure, such as fluid leakage, slipping, knocking, or smoking, and not protecting Your Vehicle by continuing to drive creating damage beyond the initial failure. Lack of mechanical knowledge is not an excuse for continued operation.
As the consumer's vehicle had a long term leak with blow back evidencing clear fluid leakage, was driven into the repair facility rather than being towed, arrived with significantly low transmission fluid, and this fluid leakage was the caused of the subsequent failures, Endurance is unable to cover the continued operation failure. The initial cause of failure, the leaking seal, is still authorized and is awaiting a completed invoice for payment. If the consumer wishes to cancel their contract and receive a refund, they may do so at their selling dealer.
So I was lied to by a rep "it covers the front to the back everything in it."
Then it covered nothing.
So I called to cancel, and the sales rep said I'll pay off the rest so you can think. Call me back with a decision.
I want to cancel so I cancel.
I call they say I'm cancelled for none payment. Huh?!?
I keep at it he then says oh they forgot a note.
I get a prorated amount mind you I paid almost 3k they only want to give 1k even though I have not used it. For me and it seems many otgers we were being scammed.
Vesh in customer service was very helpful. The service of the overall company is good so far.
I was offered a full car warranty by the sales Person from Endurance Car Warranty( Nayo Buchanan), she stated the policy would cover all things bumper to bumper, including 4 matic suspension on my SUV; I was told the policy would cover anything that needs to be repaired by an ASE certified auto shop, the policy was started on 02/11/2019 ; I had a malfunction on 11/20/19, The vehicle was sent to the shop, the shop called the warranty claims department, the warranty department stated they couldn't honor the repairs because there was a discrepancy with the mileage; I explained, I gave the representative the mileage perhaps she wrote the miles wrong, I'm unsure. The warranty department has denied the repairs and has cancelled my policy as they called the shop to inform them without my knowledge( Highly inappropriate); effective 11/21/2019, and it seems they aren't looking to remit the full balance owed to me which equates to $1481.35. The warranty company has defrauded me and now states they want to either send me a prorated balance or start me with a better policy, plus send me a $150 gift-card for restarting a new policy...
I stated I want a full refund and to continue cancelling my policy; I have sent several written emails corresponding with them starting on 11/21. I wouldn't want to have a automobile malfunction and they decide whether to cover it because of cost , that's not a good business practice, to guess if they'll cover the associated repairs.
On 2/11/19, the consumer purchased a United Car Care Diamond vehicle service contract. The consumer provided an exact mileage of 93,001. Please be advised, all Endurance calls are recorded for quality assurance. Upon receipt of this complaint, Endurance performed an internal investigation including reviewing recorded phone calls. A review of the verification phone call confirmed that the consumer stated the mileage was exact. At no time after this activation did the consumer contact Endurance or United Car Care and provide a different mileage.
On 11/21/19, the consumer's repair facility contacted the claims administrator, United Car Care (UCC) to file a claim for repairs. As part of the claims process, UCC acquired a vehicle history report. This report showed that the vehicle already at 97,777 miles on 9/30/18, prior to the contract activation. As the consumer provided a falsified mileage per the recorded activation phone call, the claim was declined.
On 11/21/19, the consumer contacted Endurance in regards to the denied claim from UCC. After explaining the discrepancy, Endurance's representative offered to rewrite the contract with the known correct current mileage to still allow the consumer to have coverage. The consumer advised that he would discuss with his wife and contact Endurance with a decision. Later that day, the consumer's wife, who stated that she was also an attorney representing the consumer, requested cancellation of the contract. As the consumer's legal representative requested cancellation, the contract was cancelled. The consumer's pro-rata refund of 878.05, calculated as specified in the contract, is set to be mailed on 12/20/19.
In the interest of customer service, Endurance is willing to waive any administrative fees and expedite the refund. This would bring the refund amount to 928.05. Alternatively, Endurance is still willing to rewrite the consumer's contract to the proper level of coverage with an accurate mileage reading. Endurance has made several attempts to contact the customer and has left voicemails.
Envelope only states: "Important-Open Immediately" which right there is cause for alarm (for most people). Opened envelope to find a bogus letter from Endurance! Letter started out: "We have just been advised there will be a Price Increase to our Extended Vehicle Service Plans (EVSP) effective November 28, 2019. After that date we will not be able to honor the service contract pricing designed specifically for your (Year and name of my vehicle)."
The letter goes on and on.
I have never done business with this company, and do not plan on getting a warranty for my vehicle from any of the vehicle warranty companies let alone from one that sends letters through the mail that are unsolicited!
I ask that I be removed from their mailing list (again...since they have sent me mail before and apparently my phone call to them did not do the trick!).
I took my vehicle to a dealership for service. They told me that I need to change an oil pump and a fuel pump. They called the warranty and told them what needs to be fixed. They responded to them, that they will not cover the charges because the parts are not on the contract. I dint have a car for a week. I called the warranty and told them, that all the parts that needs to be changes are on contract. I spoke to the manager at the warranty, and they said they will try to find cheaper shop to fix because its a lot of money. Waited for 5 days no one called me back. I called them again they said they found different shop but they still will not cover the expenses. I have all proof what parts are covered by the warranty.
Hello,
The mechanic called in the high pressure fuel pump and the high pressure oil pump because the engine and the oil pressure light is on. This is a high level stated component contract administrated by United Car Care. Unfortunately this does not cover these high pressure pumps. This contract specifically states that the fuel pump is eligible, as well as the oil pump. The consumer did cancel their coverage so at this moment we are limited on the options we have to assist.
We did offer to try and help the consumer source parts to reduce the repair cost. The consumer declined this because they would still have to pay out of pocket. This contract is a stated component coverage which lists out each part by name eligible for coverage. As a result, we are still willing to assist the customer in source parts to try and reduce the cost of the repair.
The bottom of page 4 specifically states “ONLY THOSE PARTS LISTED ABOVE ARE COVERED PARTS; ANY PARTS NOT LISTED ABOVE ARE NOT COVERED.”Please let me know if you need further information.
Thank you,
Kaitlyn
Complaint: ***
I am rejecting this response because: I called and explained that the fuel pump and high pressure oil is same as oil pump and fuel pump in contract its they cover that. I spoke with the supervisor and some other guy name David and they told me they found cheaper place but I will need to pay my self. This is unexceptable, and yes they told its a lot of money and they cant cover and will find me cheaper parts
Sincerely,
Taras
Please be advised, this contract is administered by United Car Care (UCC). This means that all claims decisions (approval or denial) are performed by UCC and Endurance plays no role in that process whatsoever. UCC informed Endurance of the denial and in the interest of customer service, Endurance attempted to assist its customer by decreasing the out-of-pocket costs. Endurance cannot change the claim decision made by UCC.
If the consumer wishes to contact the claims administrator, United Car Care, and present any new information, he may do so at the following:
Phone:
Mail: United Car Care
P.O. Box ***
Greenwood Village, CO ***8
The lady representative was very helpful. Was trying to meet my needs
Dealer states my fuel injectors need to be replaced. Endurance is claiming it is due to carbon build up. The dealership CLEARLY stated the issue is not due to carbon build up. They pulled out some fuel injectors and confirmed the lack of carbon build up yet Endurance continues to deny the claim. I will be attaching a TSB from GM regarding the issue as well. Also, my vehicle has had trouble starting sometimes. Another mechanic stated the starter needs to be replaced and the dealership has now said the same thing, but Endurance once again continues to deny the claim. Same issue with the wheel bearings. I am sick of these games from Endurance. I paid for the warranty, they need to cover the claims. Endurance DOES NOT KNOW MORE THAN THE CAR MANUFACTURER. IF their dealership is stating this is the problem, it needs to be covered. I am not going to waste time going back and forth. I will hire an attorney for selling a bad faith product.
Hello,
The claim is currently denied by *** because the fuel injectors open due to carbon being built up. *** has sent multiple inspectors sent out to confirm this and this can only be covered if there is an electrical failure. All that is being asked is the mechanic demonstrates the failure if they believe it is not carbon. The contract states in the exclusions (Section E. Letter O) that we do not cover failures due to carbon. The inspector does not go out to diagnose the vehicle, that is the mechanics job and the inspector just confirms what is being presented. The mechanic could also not demonstrate failures to the wheel bearing and the starter. This was confirmed by the inspector as well. If the mechanic can demonstrate failures to the claims being called in, we can request another inspector from ***.
What Is Not Covered:
1. Mechanical breakdown or failure:
Section E. Letter O) Caused by lack of required maintenance, misuse, negligence, incorrect computer programming, contamination of coolant, fuel, fluids or lubricants; resulting from engine sludge, carbon, pre-ignition, detonation, varnish, rust, corrosion, cracked rubber / neoprene parts, dry-rot, road chemicals, abuse, alteration, or lack of proper and necessary amounts of coolant, fuel, fluids or lubricants;
Complaint: ***
I am rejecting this response because:
the dealership has already told them it is not due to carbon buildup. Their inspector has not been able to prove it’s due to carbon buildup. The vehicles manufacturer also states their fuel injectors are prone to failure WITHOUT carbon buildup as a reason. If they are so sure, have them take out all the injectors and inspect them but they do not even want to pay for a full diagnostic fee so they can be proven wrong. As far as the starter and wheel bearings, another mechanic also pointed to them as being needed to be changed. However, their inspector magically believes it is not the issue. Since he is a genius, can he tell the dealership what the issues are? What this disgusting company is doing is just taking peoples money and then denying their claims. They should be forced to shut down. I am not letting this matter go even if I have to go through the judicial system. And as an example of what they are saying is “here is a hard drive. We know the hard drive has failed but unless you show us the minute area of the bad hard drive, we will not pay to get it replaced.”
Sincerely,
Rukhsana
Please be advised, Endurance is simply the selling agent for the contract. The administrator/obligor is *** (UCC). This means that UCC is responsible for the claims administration (approval or denial) and Endurance does not play a role in this process. UCC notified Endurance of the denial due to carbon build up. This is the limit of information that Endurance has.
If the consumer or the consumer's repair facility would like more information about the claim or would like to present new information to the claims administrator, they may contact UCC at:***
PO Box ***
Greenwood Village, CO 80155
Telephone: