Endurance Warranty Services

I bought this warranty based upon the customer reviews, but I have been very disappointed. Our mechanic (that the warranty company recommended) has attempted to submit a claim to Endurance for the past 2 weeks and has received no response. I have attempted to call Endurance myself and I keep getting transferred to someone else (the last time I called I was transferred 4 times). I am leaving this review hoping that someone who cares about customer service and their clients will contact me and get this resolved. It looks like we’re going to have to pay for this ourselves...so what’s the point of keeping Endurance Warranty?

I was helped by Enad
Best experience EVER with
A customer service agent!
Amad went WAY above and
Beyond to help me resolve
My issue!
I would hire him in a
Heartbeat for my company!
Please
Give him a raise immediately!!

For the last 7 or 8 months this company keeps making robo calls to my cell number, when I try to call them back I'm on hold for 20 to 25 minutes, when I do talk to someone I explain I have a warranty & I ask that there letters & phone calls stop, Like a real professional they hang up in my face wait 2 days & call me back, I've told this company I have a car warranty but I'm told I don't when I do, I'm sick of the calls & the letters again I've asked them to stop calling me & sending me letter but they will not remove my phone # & address, as for the phone calls I received not 1 call but 6 robo calls while I was on military deployment, calls came in at 4am, after 4am, 5am after 5am, & 7am & after 7am my time. I'm sick & tired of this company I've never made a call or wrote to them for a warranty I don't know this company I have a warranty BOTTOMLINE I WANT THIS CRAP TO STOP & STOP NOW

in 2013 I purchased a 2013 Ford Escape from a dealer and I also purchased a contract to cover any repairs. A few years later I began receiving notices from Endurance about contacting them re a policy increase. I asked at the Ford dealership about these notices and was told this company had nothing to do with my repairs. I wrote to them several times asking them to STOP writing to me. Nothing has worked. This month alone I have received letters each week from them! I want them to stop sending me mail! I want nothing to do with this company. I am about to report them to our Attorney General. Maybe a letter from him would help. Thank you.

Got a letter from Endurance (extended car warranty) stating a price increase in my policy and that they could not continue to provide coverage if I do not call them. However, my policy is with *** not Endurance. I called Endurance, and they and pretended to be the company owning ***, I found out later that it was not true. They then had a sales agent named Joshua trying to pressure sell me a new policy and when I refused, he to insulted me ! I do not recommend this company to anybody. The way they are acting I cannot possibly phantom, they would provide a good or honest service to their customers.

They will not honor the contract parts and repair of ur vehicle u have to jump though hoops for them only to find out uv been waiting ur time and money iv been two and a half weeks without my truck only to find out they are not covering my engine repairs because my oil change reciepts are not good enough to satisfy them this warranty company is a joke and definitely not worth the money.

I've found that this company claims they get peoples contact information via vehicle dealerships. They've sent me letters to my POBox, which no dealership would ever be given. They've emailed me to an email address no dealership would ever be given, IF I were to even give an email address. They've called my *** Voice and left a message but no dealership would ever be given my *** Voice number. I emailed them asking what vehicle they show I own with a warranty with them and they ignored me. I haven't even owned a vehicle in about 19 years.

I purchased a 2012 Audi A7 from a auto dealer and also purchased an extended warranty from Endurance around 2 months ago. I was told by the Endurance representative that there would be a 1000 mile/30 day waiting period due to Endurance not requiring a vehicle inspection. On 12/9/2019 I took my vehicle to the service center for maintenance and because I felt something off when driving the vehicle. My technician noted that the control arms and bushing had failed and would need to be replaced. I contacted Endurance to file a claim for the repair. On 12/17/2019, an inspector arrived at the repair facility to verify the claim. I was contacted by a representative (Alex) from Endurance on 12/18/2019 who stated that he denied the claim because he feels that the failed component was prior to the warranty purchase. I tried to explain to the representative that I would not purchase a vehicle with known problems, and was not experiencing these issues until the week of 12/9/2019. I verified with the representative that my contract was in good standing and that I was not in the 1000 mile / 30 day waiting period. They have instituted this policy to alleviate the need for a vehicle inspection at the time of purchase. To deny a claim and state that they believe the component failed prior to contract purchase is pure speculation and an unscrupulous tactic to avoid covering the cost of repair.

This company is fraudulent. Their contract (though seemingly comprehensive) has two clauses fit into it that with their exemptions nullifies 100% of all repair work coveree. 1st clause - no technical service bulletins are covered. 2nd clause no excessive oil consumption or compression issues are covered. As most technicians know just about any issue with a vehicle, it will have a technical service bulletin issued. Though they say all internally lubricated parts are covered. When an internal issue with the engine arises, it usually results in compression or oil consumption. In the state of Texas this contract is considered part of the deceptive trade practice as they are promoting a fraudulent contract. They refused to cover an internally lubricated part of my motor unless I had the shop break the motor down for further inspection (6 hours of labor costing around $1k. If it proved to be under the warrenty they would cover it, if not I would have to pay for the breakdown and repair costing a total of $2k. I declined after the shop told me they said the warrenty company said they wouldn't be covering it either way. I contacted them and accused them of fraud. After informing them of the state law and the issue with their contract they disregarded it and refused to assist leaving me $780 in the hole and with a broken motor costing upwards of $7k to repair.

DO NOT pay these people anything... it is a SCAM!

I received a letter implying that the service plan I purchased when we bought our car was about to expire. I called and answered their questions about our car and they offered me a 7 year contract with a $195.00 down payment and 36 monthly payments of $97.00. I said that was not in our budget so Kate said she would talk to her pricing supervisor to lower the price. I told her not to call me back just email me. I got an email lowering the down payment to $160.00 and $84.00 monthly. Meanwhile I had done some research and found the company to have many complaints. I emailed back refusing the offer and told them not to contact me again, if fact I said, “Again, and I cannot stress this enough, please do not contact us again!” A few days later I received a phone call. I hung up and blocked the number. This morning I received another phone call, phone showed an Angels Camp, CA location, and it sounded like a call center in the background. When I heard the name of the company, Endurance, informed her that I had requested never to be contacted again, and she said “Disregard the call” and hung up.
I doubt this is the last I will hear from them and I feel this is harassment.
Christy

I wanted this company to take me off their mailing list but they would not!!! They said I had to give them information on my truck before they would do anything. I called several times and got the same answer. I do Not Want their service and I Want to be taken OFF their Mailing list!! Someone needs to do something about these companies trying to take your money for the wrong reason.

On December 5, 2019 we contacted Endurance related to some issues we were having with our 2012 Toyota RAV4 that we had purchased an extended warranty for Contract Number ***.

We asked if the problems we described were covered and if the Capitol Toyota service dept. was an acceptable. They indicated it was and sent us a copy of the contract.

Toyota inspected the vehicle and found 4 issues. 2 are not warranty issues. 2 are clearly covered under that contact.
- A water pump needing replaced
- A transmission needing replaced
After contacting Endurance to cover the expenses we were told that they would need to send an inspector to verify the repair assessment. It took 3 day days for the inspector to arrive and do the assessment. The inspector verified the required repairs.
It took one more day for Endurance to review the inspectors results and derive excuses not to pay the claims.
For the water pump. We were told that it is was the bearing within the water pump, and that the bearing were a part that wear, and thus were not covered. This is a named part policy. On page 4 of the contract in coverage select premier coverage section second paragraph. “Timing belt; water pump; impeller shaft, bearings, bushings & housing;”... Clearly the water pump is a covered item. I could find no wording that would supersede this unless the vehicle was used in an unauthorized manner. Which is not the case.
For the transmission we were told that they would not replace the part unless the transmission is torn apart, to determine what part in the transmission is bad. This is also a named part in the contract, from page 5 “Transmission: All lubricated internal parts contained with in the case”...
We were informed by the Toyota service department that tearing down a transmission is an unauthorized repair. his transmission can not be torn apart and be rebuilt.
Thier response was that they needed to know what part failed. Strange as all parts inside are covered.

I got a letter in mail about the Extended Vechile Service Plan from them saying plan was due to expire,so I called them and talked to someone about starting a new one,asked if I had a checking account so it can be debited out of the account so I gave them what they needed,but when I told my husband what I did I canceled it the very next day.I have been try to get my money back since the 11-22-2019 sum of 219.68.Last time I talked to them they said my money was mailed out on 12-10-2019 ,it is now been a week and no check so I called again now saying system down no checks are going out any time soon,I am tired of the excuses hoping you can help all I want is the check they promised or money put back in my account.Here is my customer code number***.

Received call from Endurance Warranty. Was told they cover everything on my 2011 mercedes Benz blue tech. They said it covered even high end electronics. Stated they cover all seals and gaskets. Car went into the shop April 2019.and it is still there. They covered some of the repairs however expl to mechanic that alternator is not holding charge he went over the car better and found more issues. He notified the warranty company and they stated they will not cover it. We have contacted Endurance over a dozen times arguing with them and they kept giving us the run around. My dad called acting like he was looking for car warranty and they also told him they cover everything and he asked even seals and gaskets and they told him everything. I was suppose to have a rental car covered in this warranty and never got one. This is causing me emotional distress

Amazing Customer Service from Hazel!!!! She definitely goes above and beyond to provide good , quality customer service!!!!

My past experience has been great. The dealers hate when I show them this card. The insurance does cover engine, transmission And catalytic converter and Anything electronic. I had AC compressor replaced with a $50 deductible and had my driver heated seat repaired for a $50 deductible. I renewed my warranty for another 3 years or 86,000 miles whichever comes first. $3K. I’ve been through crazy repairs with out warranties and never again. Transmission cost about $8 to 10K easy. I have now a $100 deductible. Ask the dealer for a loaner if you have full coverage. It going to take a minute cause the dealer has to caller endurance and they have to come out to inspect your truck. Than approval.

I took my car to the repair shop I was was told in the intake manifold gone bad due to carbon buildup and wear and tear it was not due to lack of maintenance . Volkswagen common problem with the in take is carbon buildup because it has the turbocharged engine. Endurance denied claim because it was carbon build up which was not due to maintenance issue. According to my contact with them it says "For any Breakdown caused by sludge build-up resulting from Your failure
to perform recommended maintenance services," I told the repair shop to explain that to them but they still refused . ANY TIME I CALLED THEY WILL PUT ME ON HOLD AND PROMISED TO CALL BUT WILL NOT CALL. THEY SAID THE MANAGER WILL CALL BUT NO ONE CALLED.

I purchased this warranty through Endurance. The man who sold me the warranty lied to me to make a sale. I had a problem with my car took my vehicle to the dealership $4600.00 is what I am quoted to have my car fixed because the warranty comp ay is denying the claim. Even though in my book the warranty company sent me it says oilpan,tbey are refusing to fix my car. All because the dealership says its needs a PCV valve also. The pcv valve is part of the valve cover which is covered under my warranty. On my car it's a sealed system everything is all one part from what the dealership told me. I want a full refund of my down payment and all the monthly payments I have made totaling $933.76 and I want my warranty canceled. The man who sold me the warranty told me that all the engine parts valves and gaskets were covered. I have to pay $250.00 to get my vehicle back now because I was lied to. Yet it clearly states oil pan and valves in the book they sent me explaining my warranty. The supervisor Kevin I spoke to sent me over to a man named Mario. I want my $933.76 back and this plan canceled. This is a terrible company who tried to take advantage of someone who is trying to do eight in this world.

As per the contract all internal lubricated parts are covered. The timing cover is explicitly listed as a covered part if the damage is caused from within due to the failure of one of those parts. That is the case here. I have the service records for the truck. The truck recently passed inspection with no problems. A properly maintained timing chain should last far longer than this. Within the entire owner's manual the timing chain is never listed. It is not considered a wear and tear part needing maintenance. The breakdown is not a case of loss of performance due to wear and tear. It Is clearly broken. I had no indication beforehand. No engine lights and no odd sounds that I noticed. I would hope that in the interests of customer service you would abide by the terms set forth in the contract.
When I spoke to them on the phone they denied my service request. The reasons varied a bit depending on who I spoke to so I asked to get a copy of the denial in writing. They said that's not possible. They said I can get them a letter explaining why it should be covered from the mechanic doing the work. I did that...no response. They said I can send it to them regular mail but they can't tell me when and if to expect a response. I've been trying to get in touch with Marius who said he would sumbit it for further review. When I called and spoke to someone else they told me it wasn't put in for any second review and it was still denied.

I received a notification about a policy price increase, even though I have never been a customer, nor have I ever owned a vehicle.

I called to ask them whether there was a current policy under my name (in case of identity theft), and the representative very helpfully said that no there was not, and that the letter I had received was an "offer" even though it very clearly was intended to scare me into wondering what was going on.

Sure enough, in the finest finest print at the very bottom of the letter, one can see "This is an advertisement to obtain coverage."

Not very good advertising in my opinion since if they are willing to begin communicating with me through a lie, it doesn't speak highly about how much I can trust their actual policies and plans.