Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I worked with Tabitha ***. God Bless this young lady. I had questions, and she not only gave me the answer, but explained the answer. Asked me if I really understood, and was willing to explain it better.
Every company needs a customer service representative like her. It's representatives like her, that gives companies a great name, not just good, but great.
I thanked her on the phone, but I want you to get a message to her, that I again say, Thank You young lady.
Kiara was very helpful and knew what she was talking about. She didnt have to put me on hold to find the answers I was looking for.
The representative was knowledgeable and assisted my needs she was very friendly as well
Currently, Dealership (Bayside of Annapolis) submitted claim for engine. Endurance adjuster stated claim was denied because there was no oil in the car when checking the dipstick. The dealership stated that this is not true there is more than enough oil in the car for it to run effectively. Additionally, the dealership documented there were no oil leaks the car had all regular maintenance. I called endurance warranty. They stated that the dealer told them that the car did not have any oil and therefore the claim was denied. I then called the dealer back who stated that was not the conversation and he would call back and also record the call next call. When the dealer called back the stated that endurance then said that there is different information on record and instead of saying there is no oil in the car its not enough. Therefore, the claim will be denied. I then called the warranty company back. They stated that it does not matter because once someone goes out to review claim, no one else can go out and look at it to verify. Even if the dealership has stated on several occasion's on the phone call that oil is in the car and it has enough oil in the car. They dealer is saying the warranty company misread and the dealership company is saying that even if the dealership misread and has documentation showing that it was a misread on the endurance warranty part. The claim is closed. I will be working with a lawyer in hopes of getting a resolution.
Terrible sales practice.... Received solicitation \ notification of price increase on extended vehicle service plan - presumably for a leased vehicle that was turned back months ago. We did not have insurance through Endurance, When contacted the service rep asked me for information on the vehicle and she could not verify what information they had.
Now I am wondering if this is the same company that is making robo calls regarding our "extended warranty".
Lee L
Currently, Dealership (Bayside of Annapolis) submitted claim for engine. Endurance adjuster stated claim was denied because there was no oil in the car when checking the dipstick. The dealership stated that this is not true there is more than enough oil in the car for it to run effectively. Additionally, the dealership documented there were no oil leaks the car had all regular maintenance. I called endurance warranty. They stated that the dealer told them that the car did not have any oil and therefore the claim was denied. I then called the dealer back who stated that was not the conversation and he would call back and also record the call. When the dealer called back the stated that endurance then said that there is different information on record and instead of saying there is no oil in the car its not enough. Therefore, the claim will be denied. Bayside dealership is saying this is false and can prove this is inaccurate and this appears to be something fraudulent going on and or they are just trying to not pay out claim.
On 2/6, the consumer’s repair facility contacted Endurance
to file a claim for repairs. The repair facility reported that the vehicle
would not move. The repair facility had performed a compression test and found
low compression. In addition, the repair facility found that the heads were
warped. The repair facility initially stated that the oil level was “completely
full”.
As part of the normal claims process, Endurance sent an
independent, third-party inspector to confirm the vehicle’s state as well as
the failures reported by the repair facility. While at the repair facility, the
inspector asked the technician to check the level of oil using the dipstick.
This is in accordance with the owner’s manual (attached) section 10-9 “Checking
Engine Oil”. No oil registered on the dipstick. The inspector documented the
inspection with a written report and photographs, including one of the oil
check.
After review of the inspection and contract, Endurance declined
the repair due to the lack of oil in the engine. Per the consumer’s contract
(attached), page 12, Letter N, coverage is not provided for:Damage caused by
pre-ignition detonation, pinging, improper/contaminated fuel including fuels
containing more than 10% ethanol (if the engine was not manufactured for this
mixture), excessive fuel conditions, lean fuel conditions, clogged fuel
injectors, improper lubricants or improper engine adjustments. Any mechanical
Breakdown caused by failure to maintain proper levels of lubrication, lubricant
blockage, coolant blockage lack of lubrication or carbon buildup in cylinders.
As the consumer did not maintain proper levels of
lubrication, the claim was declined in its entirety. Subsequent to this, the
repair facility contacted Endurance and claimed that the vehicle had oil in it.
When asked how much oil was in the vehicle (normally measurable by a graduated
vessel), the repair facility responded that they didn’t know how much, but that
“it was less than ideal”. When asked why the repair facility had originally
reported completely full level and were now reporting a less than ideal level,
the repair facility stated that they didn’t know. When asked why the technician
was not able to demonstrate any oil level to the inspector but now the vehicle
was stated to have oil, the repair facility stated that they didn’t know. When
asked what happened to the oil between the repair facility’s statement of a
completely full level and the inspector’s arrival and review of the dipstick,
the repair facility stated that they didn’t know. Unfortunately, without any
evidence to support their statement, Endurance was unable to change the status
of the claim.
Please be advised, Endurance is required to follow the terms
and conditions of the contract, including both exclusions and listed failures.
Endurance does not choose which failures to cover and which failures not to
cover. The contract specifies each and Endurance simply executes the contract.
At this time, the claim remains declined and the consumer
has refused assistance. The contract remains active and eligible for future
listed claims, and Endurance will be glad to provide part sourcing assistance for the current claim to the consumer upon request.
Please note, Endurance's uses the manufacturer's specifications found in the owner's manual to determine such things as the proper amount of oil. The owner's manual for this consumer's vehicle states to add oil if the level drops below the hash marks seen on the dipstick. Please be advised, the oil level in the consumer's vehicle was so low that it did not even register on the dipstick. Per the manufacturer's specifications, this level of "none" is not inside appropriate levels. In addition, the consumer's repair facility stated on a recorded line to Endurance that the level was "less than ideal" but refused to provide the actual level, why this changed from their original report of "full", or why this changed from their technician demonstrating the lack of oil to the inspector.
At this time, the claim remains declined due to the previously mentioned exclusions as confirmed in the consumer's response. The consumer has refused all assistance. The contract remains open and eligible for future claims.
Complaint: ***
I am rejecting this response because: not only has the repair facility documented otherwise. The engine has been fully broken down with all oil drained. The repair facility has also video footage documenting the process. Additionally, the repair facility has documented that engine failure was not due to lack of oil and actually had nothing to do with the oil. Also, as previously mentioned in last statement. Within the endurance contract it does not state what you sited which is that endurance decides and it makes decisions based on owners manual recommendations. However, again after legal council the endurance contract read subjectively allowing endurance to make decisions in whatever way they may see fit.
Sincerely,
Kyle
On 12/29/2019 I traded in my *** for a brand new car. The next couple of days I called Endurance to cancel my warrant that was fully paid for in return for my prorated warranty. Instead they kept pushing product and services on my that I didn't not want. After they tried haggling me to no avail they then told me that I would have to send them a notarized letter requesting my cancellation. So, I did what they requested of me and overnighted my request along with my milage report I received from the dealership and I haven't heard anything from them ever since! This has got to have been over 2-3 weeks now since the letter was overnighted to them via ***.
On 12/30/19, the consumer contacted Endurance to request cancellation of his contract. In the interest of customer service, Endurance apprised the customer of his options regarding transfer of coverage. The consumer declined and the contract was cancelled at that time. The customer was advised to provide documentation of the vehicle's final mileage so that his pro-rata refund can be calculated correctly. This ensures that the consumer receives his entire refund amount.
No other call was received from the consumer after the single call on 12/30/19.
On 1/29/20, Endurance received documentation of the consumer's final mileage. Please be advised, it may take up to 30 days to calculate and send the consumer's pro-rata refund. Currently, the consumer's refund is scheduled to be mailed on 2/18.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Daevon
What kind of stupid a
s bul*** reviewers are these? I don't care if the costumer service was polite or not , I want to know what kind of plans did you purchase ? If endurance paid for? If you took it to the dealership to get fixed? If they used OEM, remanufactured, used or what was broke ?Please people ,please tell us what's really important, not what you think of the costumers service ,I just bought the SUPREME EXCLUSIONARY PLAN FROM THEM I NEED TO KNOW ABOUT YOUR EXPERIENCE WITH THE PLANS .
I called to find out if my problem was covered by my policy. Easy. It took 30 seconds for a yes.
Alvin provided clear and easy instructions on how I was able to transfer my account to my new vehicle. Easy prcess
The sales techniques used at this company is misleading. Ensure that you receive writing policy coverages before moving forward with this company.
11/25/19 had a fluid leak on my ***. Took it to *** automotive to check out. I left him my warranty number with Endurance and went to rent a car from *** after he informed me the radiator was cracked & it would take a day or two to repair. I gave my *** the 800 number & warranty number ***. When I returned I was informed he could get no one to answer, I tried no answer. I tried the next day with the same results before contacting Endurance sales department who patched me right through to service. I explained what was going on and asked them to contact the shop, I was informed they couldn't do that so I drove to Mr. shop 24 miles away and called Endurance. It took 20 minutes for them to answer, Mr. explained what was going on and that he was about to install the new unit and service it but was missing two clamps costing about $34.00. The operator stated, "That when the parts came in call with the cost and use the last four of the Vin as the control". When the parts came in on 11/27 he had to close the shop to go to *** for pick up the were closing for Bird day. He called Endurance or I did and waited over 15minutes for an answer, gave the operator the order number and price of the clamps, we were then told repair was not authorized. I paid Mr. took the rental back and went to the hospital, my wife had been in there 109 days and was ready to get out. I had spent all day Tuesday getting her meds, medical equipment and moving all the items she acquired while in there. I tried calling Endurance later that day no answer, Thanksgiving and Friday through Monday no answer. Mr. closed his shop at noon. What was I supposed to do for ten days while Endurance took their holiday then got around to me? No one mentioned a rental nor did they request the old parts. ENDURANCE encourages you to use local shops to save money, Mr. is a one man shop and doesn't have the luxury of sitting on the phone for extended periods.
On 11/26, the consumer's repair facility contacted Endurance and filed a claim for repairs. The repair facility mentioned beginning the repair but still requiring additional parts. The repair facility was advised NOT to complete the repair without authorization and to contact Endurance with the complete estimate once the additional parts were received.
On 11/27, Endurance's claims department was open normal hours (7am-7pm CST) and did not receive a call from the repair facility.
On 11/28, Endurance's claims department was closed for Thanksgiving.
On 11/29, Endurance received a call from the consumer. The consumer advised that the work had already been completed, despite Endurance explicitly informing the repair facility otherwise. As claims without prior authorization cannot be paid, the claim was ineligible.
In the interest of customer service, Endurance's Claims Director is currently reviewing the file. Please note that this is not an explicit statement that changes will be made, but merely that a review is taking place. During this review, Endurance requests that the consumer send a copy of the completed invoice and proof of payment, as well as the rental invoice to: [email protected].
Complaint: ***
I am rejecting this response because: Endurance contacted me by phone today requesting a copy of completed bills which I will submit. They also mis-quoted
the time line, On that Monday when vehicle broke it was late, I took it straight to mechanic to prevent overheating, garage was closing I had to get a car quickly. from my home to hospital it's about 24 miles. it's about same to *** garage. As I stated, my wife had been in hospital 109 days after her release on Tuesday she stayed at *** in Abilene to receive follow up therapy at her mothers home who died while she was in the Hospital and we hadn't informed her of that. I contacted Endurance on Tuesday but not on the maintenance number the young sales lady in the sales department patched me right through. The service department stated, "They could not call the garage". But section B/8 states if I can't contact service I have five days to report repairs. So to town I went, at the garage I finally got through to the service department and the mechanic talked to the operator and he was polite but couldn't understand why the A/C had to be serviced after removing the radiator but I think he caught on. Mechanic stated they needed two clamps being shipped from Dallas, the operator told us to call with the arrival price and use the last four of the vin as a control number. The parts came in but Nissan would not deliver, the shop was closing so the mechanic went to pick them up 10 miles round trip. When we called Endurance the new operator was very unpleasant stating no authorization for repair was given. repairs were completed and I departed. When returning the rental the clerks asked if it was insurance payment, I guess you get better rates but I couldn't tell them. I also had a battery go out about a year ago around 1100PM sent the paperwork in but heard nothing but that's over, I did find out the car needed to be reprogramed after change. Would that have been covered??
Sincerely
I would like my refund $453.98
On 11/30, the consumer purchased an Endurance contract. The consumer's activation payment was run at this time. Please be advised, depending on the consumer's financial institution, it make take several days for the payment to post. As Endurance is not the consumer's financial institution, Endurance has no control over that timing.
On 12/9, the consumer contacted Endurance and made a credit card payment of $88.43.
On 1/27, the consumer contacted Endurance and advised that she mailed a check to ***, the payment processor. Please be advised, being neither the financial institution nor the payment processor, Endurance can only see such payments once the check has been received and processed by ***. As there was no such payment in the payment history, Endurance could not confirm its processing.
On 2/5, the consumer's mailed check processed with ***.
On 2/6, the consumer stated that she wished to cancel her contract because of her rejected payments. Please note, the payments were rejected by the consumer's bank and not by Endurance or ***. As Endurance is not the consumer's bank, Endurance would not be able to reject a payment. Despite this, Endurance cancelled the consumer's contract per her request.
On 2/14, Endurance received the consumer's mileage documentation so that the pro-rata refund can be calculated. The consumer's pro-rata refund is scheduled to be mailed on 2/25.
I’m a little concerned about the first 10 reviews I read after activating my account today. I would appreciate if a supervisor would call me and assure me that what happened to those 10 people will not happen to me. If I do not hear from someone I will seriously think about looking elsewhere. Thank you
Endurance has been a phenomenal company to work with. They have been consistent and extremely helpful.
Deceptive advertising at its best. Received a letter today RE: 2020 Price Increase.
The letter states:
" Let Endurance put your vehicle back under coverage at current Employee Pricing. By contacting us now you can avoid the price increase and still cover your investment from the high cost of these unexpected repairs".
I think it is odd that there is one customer service rep that is lauded over and over. I actually believe that this rep added her own review. Either that or they only have 10 employees.
Received a letter inferring our current warranty extension on our newly purchased auto would increase in price. The words "back under" infer a loss of current coverage, which is not true. This letter is deceptive and misleading. The very tiny print at the bottom of the letter is the only place where the word "advertisement" is used. The public auto buyer should be made aware of this slick attempt to acquire business through some misleading wording.
As the consumer has no "Desired Settlement" other than the generation of the complaint, Endurance believes that this complaint is beyond the purview of the Revdex.com.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
I received a letter stating that there will be a rate increase on my EVSP effective February 13, 2020. I do not own an Endurance Warranty so I called and gave the lady the Customer Code provided in my letter. When I heard the call may be recorded, I started to record it myself. She tried to get the name of my Warranty company from me and what type of coverage I have, I did not give it. I told her to remove me from the mailing list and she told me to "simply disregard the letter." I told her to just remove my info from list and she tried to talk over me and I stated that I am recording this and will file a complaint and to just remove me from mailing list. I hung up. I do not want nor do I have an Endurance Warranty Policy. I simply want my information removed from their database. How do they have my information? Do I have to worry that a policy will mysteriously just show up in my name now that the lady I spoke with didn't get the last word? I do not trust this kind of company behavior. Remove my information from the database.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Absolute garbage. Just like some of the other reviews say this company is very deceptive. You go into a shop expecting to get something covered and absolute nothing is covered whatsoever. If any repair whatsoever has anything to do with a seal or a leak or a valve or anything like that it, which they could argue about every repair needed, the entire repair will not be covered. Do not purchase from this company.