Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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These guys are great. Appreciate the hard work and service!!
I was signed up just recently
Seems really reasonable
I’ve taken care of the cars I’ve owned but it’s nice to have someone look out for me for a change at 90$ a month I’m looking forward to being taken care of when I get a flat or my AC decides to kick the bucket glad I found this company to have an extra peace in mind other than saving 15% or more on car insurance y’all know what I’m talking about
My differential, rear bearings are bad, and my power steering cooler pump is leaking in a 2012 Jeep Cherokee. I have the Diamond coverage, and it is pay off and active until 2022. I had to call and beg for an Endurance adjuster to come to the dealer to verify the problem. The bearings are making a squealing and growling noise, but the adjuster said he did not hear it. The differential is bad, but an Endurance agent (United Car Care they handle the claims) told me that the dealer needs to take it apart first to see what is broken because they would only cover a limited amount of parts inside of it. However, taking it apart would cost me about $2000. The Power Steering is not covered.
On top of that, the guy from United Car Care was rude and said it was no one else that I can talk to at United Car Care about the claim. At this point, like to get a refund. This service contract has been a waste of money. I wish I saved the money used on this contract to fix my Jeep.
Contract #: JCDM09200116
I made a complaint 4 days ago and still waiting for the inspector to send his report to see if they will cover my car repair. I had to wait a month to have my contract sent to me by mail and now also waiting for them to tell *** if they can fix my car. It has been a very bad start with Endurance. All the reviews I've read worry.
Very much the precise handling. When you are shown the format of your plan there is very little time wasted.
This is the 3rd letter from this business stating that their will be a price increase to the extended vehicle plan. I don't own a car or drive and have spoken this info to this company before with no result
We are sorry for the frustration that Endurance's mail piece caused the consumer. On 2/24, the consumer contacted Endurance and asked to be placed on our "Do Not Mail" list. At that time, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Endurance will always honor any consumer request to be placed on the "Do Not Mail" database.
Engine failure under warranty after 20k miles. Claim denied after inspection, but vehicle has been properly maintained since we purchased it.
Please be advised, Endurance is simply the selling agent of this contract. The service provider/obligor, as listed on page 1 of the consumer’s contract (attached) is United Car Care (UCC). This means that UCC is responsible for the administration (approval or denial) of claims and Endurance has no say in these decisions. Endurance is responsible for the marketing and sale of this contract, but does not participate in the claims administration. As the selling agent, Endurance will contact UCC on the consumer’s behalf to gain better knowledge of the claim and try to make the best case for the claim to continue, if possible.
As the selling agent, Endurance has only limited access to UCC's claims portal, but will provide as much information as can be seen. On 2/19, the consumer's repair shop contacted UCC to file a claim for repairs. The repair facility reported to UCC that the check engine light was on and that they found sludge buildup in the oil fill cap. The repair facility reported that they believed the sludge led to an internal engine failure and subsequent failure of the turbos. As part of the normal claims process, UCC sent an inspector to verify the failures. On 2/21, UCC received the inspection report and denied the claim. The denial note in UCC's claims portal reads as follows:CLAIM DENIED DUE TO SLUDGE BUILD UP CAUSING LACK OF LUBE WITH SUB DAMAGE FROM CONTINUED OPERATION. UCC referenced page 8 of the contract, which states that repairs will be excluded if they are "Caused by lack of required maintenance, misuse, negligence, incorrect computer programming, contamination of coolant, fuel, fluids or lubricants; resulting from engine sludge, carbon, pre-ignition, detonation, varnish, rust, corrosion, cracked rubber / neoprene parts, dry-rot, road chemicals, abuse, alteration, or lack of proper and necessary amounts of coolant, fuel, fluids or lubricants;"Upon Endurance's contact, UCC upheld the denial. If the consumer wishes to cancel and receive a refund, Endurance requests that they contact Customer Service at 866-432-4443 to expedite the process. In anticipation of this, Endurance has frozen the consumer's automatic payments so that no further payment will be drafted.If the consumer wishes to dispute their claim, they may contact their claims administrator, UCC, at:United Car Care, Inc.
***
Greenwood Village, CO 80155
Great customer service when it’s signing up and taking your money. Tried several times to cancel before the 30 days. Left several voicemails and email never to be returned until after the 30 days was up. Finally was able to speak with a rep to cancel after holding for well over 20 minutes. Wouldn’t honor their policy even though they said they had received my emails. Buyer beware
Absolutely the WORST experience I have ever had with a warranty company, even worse than an insurance company!
I purchased my vehicle contract from a very enthusiastic sales person on 1/10/2020 for my 2011 *** 535. It was the Secure Plus plan that they offer, and I was advised there is a 1000 mile / 30 day wait period, which is fine since the car was in perfect working order.
The days prior to the purchase , I had (under *** warranty) the axles and oil pressure pump replaced (all under *** warranty) - All completed by ***.
On February 14, 2020 I took the car for service from *** and they said that outside of my needing new tires and the need to replace struts due to mileage , my car was in great running order.
On February 17, 2020 , I was parked outside of my tire shop, 2 minutes from my house, where I have purchased all of my tires for years and while waiting for my turn, the car started shaking and the dashboard immediately showed an error pertaining to drive train.
On February 19, 2020, I dropped the vehicle to the dealership that has done work on the car since I have owned it (the purchasing dealership) and they took it in.
On February 24th, 2020, while on vacation I received an email from the dealer saying the fuel pump is faulty and needs to be replaced but Endurance is not covering it. End of story - They denied the claim.
Keep in mind, my stated warranty says clearly that fuel pumps are covered.
I came back from my vacation and on March 2, 2020 I reached out to the warranty company and talked to Cassandra from customer service. I told her it is a covered part and should be within my cars coverage.
She said to have the dealership resubmit a claim - The dealer resubmitted a claim on the 2nd and they said that an inspector would be coming out within 48 hours to review the car.
The inspector did not come out within 48 hours, but came out on March 5, 2020, 72 hours after they had promised. He did not say anything except someone will call us in the morning on March 6, 2020.
As 12:45 neared on March 6, I called and Cassandra once again said that the facility would have to call in , which they did at 1:00 PM on March 6, only to be told that there was a service on January 8, 2020 and due to that , they denied the claim stating pre-existing condition.
I called again and told them the repairs that were done had nothing to do with the fuel pump , they were axle work and oil changes - So Cassandra asked me to email them the paperwork, which I did.
I called back and all they were able to tell me was that the service facility has to call, they cannot talk to me, the PAYING customer - So I asked the dealership to call back again.
They did , and surprise surprise, they said that my contract is only 9 days old and due to that this is being considered a pre-existing condition.
Again, I purchased the warranty on 1/10/2020 with 104k miles, and the date that we had the error (documented and photographed AND in the computer) is February 17, 2020 and 106k.
The wait period is 1000 miles or 30 days - which would make it February 10, 2020 or 105k miles.
They are STILL denying my claim , and REFUSE to talk to me !!!
HORRIBLE HORRIBLE HORRIBLE customer service!
Hello Fahad,
We would like to speak to you about your experience with Endurance and see what we can do to find a resolution for you.
Please give us a call at 833-760-0386 and ask for the Customer Experience Department.
Brittany in the St. Louis call center is top tier! She is very polite, personable, knowledgeable, and you can tell she cares. She was able to answer all my questions, asked and unasked, effortlessly and truly put me at ease. Great job!
I purcahsed a warranty on a vehicle. I never recieved any documentation concerning that maintenance of the vehicle, however I did have the necessary documentation concerning routine maintenance as they requested. They stated that because there may have been a oil leak prior to purchasing the warranty that they would approve a claim that I made 10 months after purchasing the warranty.
The main issue is everytime they said a reason why they were not approving the claim, I would give them the needed paperwork that would dispell their notion. Once that would occur they would come up with another reason. This occurred until they said it was determined that you MAY have had a pre-existing oil leak. Note: There is paperwork showing that I had the car tuned up because it was missing. This was after I purchased the warranty.
I am convinced that they cost of the repairs was extreme as I took the 2011 *** A5 *** to the dealer seeing as I thought I had purchased a legit warranty.
On 12/23/19, the consumer drove the vehicle into a repair facility with a flashing check engine light. Per the repair facility's repair order, the consumer stated that the light had been illuminated for the last week. The repair facility reported failures to several seals and gaskets, stated that the oil level was very low, and that the vehicle needed an engine.
During the claim, Endurance requested maintenance documentation to ascertain the the consumer's maintenance requirements had been upheld. Once this was verified, an independent third-party inspector was dispatched to confirm the failures reported by the repair facility.
After receiving the inspection report and taking into account both the extremely low oil level and the fact that the consumer had been driving for a week with a check engine light illuminated, including driving the vehicle into the repair facility, despite having roadside assistance available, the repairs were declined due to continued operation failures. On multiple pages in the consumer's contract, it is stated that the consumer must protect the vehicle from progressive damage once it is known that a failure has occurred. The consumer continued to drive the vehicle with a check engine light on until the engine was starved of oil and failed. Unfortunately, continued operation failures are not eligible for coverage.
Subsequent to this, the consumer opted to cancel their contract. The consumer's pro-rata refund was mailed out on 3/3/20 to the address on file.
I’m a disable person who takes care of both my elderly parents. We own one vehicle since we are on a fixed income between us. This vehicle is what we use to get to doctors and groceries for us. We do everything to keep this vehicle running. Unfortunately it died on us when I was taking my mom to emergency room. I called endurance for help. They sent a tow truck over and got it started. We decided to take to the Chevy dealer for a repair. After getting my mom placed at hospital. I called the Chevy dealer to see were stand. The trouble shoot the car to faulty alternator. They first had to deal with that before they could test everything on care. The service writer for the dealer called to let endurance know what was wrong. The rep for endurance said they won’t cover it or anything cause I was only 140 over there thousand wait period. They tried to tell me its funny that I purchased the warranty a few days after a so called service call to replace my windshield from the dealer I purchased the vehicle. I did not even have a copy of that receipt. They wanted to see it before anything trying to say I knew alternator was bad. Even though I had put 1140 on vehicle since purchasing warranty. I ended up paying for everything including having the sealed cleaned up for no oil leaks. This company has done nothing to help but give me the run around say they will call me back and then they don’t. They gave me no help with negotiating prices with the Chevy deal they basically washed the hands of my problem. I purchase the warranty for piece of mind and less stress if something came up on our vehicle. Endurance did nothing to relieve my stress but to create more stress. They stuck me with the rental car bill and everything these. All while I was running back and forth to the hospital for my mom. Now I feel they to advantage of me with there lies and false advertising.
On 1/11/20, the consumer's repair facility contacted Endurance and filed a claim for repairs. The repair facility reported that the vehicle entered their shop on 1/10, at a mileage of 145,082. This placed the vehicle 68 days and only 141 miles outside of the waiting period. The repair facility reported several failures, some of which were unfortunately not listed for coverage. As the alternator is an eligible component, the claims process continued.
As part of the normal claims process, Endurance acquire a vehicle history report. This report showed that the consumer was in a repair facility 2 days prior to contract start. Considering that the vehicle was barely outside the waiting period, Endurance requested this document to rule out any pre-existing conditions. By the time Endurance received this document, the consumer had already performed the repairs. As repairs performed without authorization cannot be covered, the claim was declined.
Endurance recognizes the consumer's desire for expediency, although the claim was significantly delayed while waiting for the document to be provided. In light of this and the consumer's dissatisfaction, Endurance has agreed to make a goodwill, one-time exception and reimburse the consumer for what would have been authorized costs on the alternator repair. The consumer has submitted a signed invoice and proof of payment and Endurance is currently processing the payment. After processing, a check will be sent to the consumer's address on file.
Complaint: ***
I am rejecting this response because:
Sincerely,
Patrick ***
the delay from the paperwork you requested I did not have since the vehicle was never taken to a shop. The dealer as part of the sale had installed a new windshield in the vehicle. They came to my house and installed it. I did not have any paperwork or knew how to get it. Till my ny call to Endurance and they give me the place that did The install information. Seems to me they could have done there job and gotten the paperwork sooner.
Like is stated in the complaint I was on my way to emergency room with my mother when the vehicle did not start. She spent 5 days in hospital and with me running back and forth to hospital and my dad to care for him also. I was overwhelmed. Do to me being disabled and having PTSD and my injuries. It was very difficult to even have to. Deal with you and getting the car repaired much less look for a paperwork you requested and you knew where to get it. Customer service should have been helping me not making it harder for me, I though that was what endurance advertised to make things easier? I found that wasn’t the case you gave me the run around expecting me to handle everything. To me you broke contract. I did not have time to take care of you demands and my disable parents and dealer was waiting on what to do with my vehicle. As you can tell I tried to get everything done I needed done on vehicle so I would run into you problems in the future. Since this was our only vehicle for 3 disable people. Whole reason we purchased contract was for you to do your job and help us not make it harder.
im very disappointed in Endurance as a whole not doing what they said and dealing with our car problems and dealerships. You just left me hanging with no were to turn until you told me where to get the paperwork you were requesting, you could have made the call your self and got the truth I was saying from the beginning. I’m sure after all this hassle with Endurance you will make future problems an bigger issue for me. I rather not deal with you and your lack of customer service in future. You definitely skated around your responsibility and and tried to say I didn’t do what you asked for. I can’t even get a reply from the fixer you assigned to the case Justin Goldberg just more hoops to jump through. Yes I got start on the repairs due to me driving a rental and that money adding up also. I had to deal with the dealership myself and try to find the most economical way to get this done. Why you sat back and did nothing. Thanks for the added stress I did not need at the time. I think Endurance should just refund all my money as you continue to drag this out without any concern to us as a customer. I will not except your check if it doesn’t compare to the hassle Endurance caused me. If you had done your job from beginning you could have saved me a lot of stress and the parts that got repaired that are covered on your contract would have been great. I can’t wait for Endurance to screw me over even more.
Upon receipt of this notice, an Endurance Customer Service Manager reached out to the consumer. In the interest of customer service, Endurance will be providing additional money beyond the consumer's refund.
I purchased an extended warranty from Endurance Warranty in January 2019 for my 2015 *** X5 with a plan and coverage that would last up to 5 years or 100,000 miles. I have made regular monthly payments on my plan without hesitation and just 3 weeks ago I encountered a problem with my car which prompted me to take it in for service at Open Road *** in Edison NJ. After an examination from certified technicians at Open Road *** it was determined that my steering has some issues and I was advised to contact my warranty company, Endurance. *** called Endurance the next day on my behalf to start the claim and Endurance sent out an inspector a few days later. It was determined by the inspector, who I do not know who *** is and what credentials they have, that I have some rust on my car - the car has 66,000 miles. It was "determined" that rust caused my problem in my car which clearly it couldn't have and *** experts are claiming it has nothing to do with the issue at hand. Endurance denied my claim to fix my car and are refusing to budge to approve the claim. The contract states that they issue is covered but they are saying rust on the car voids the claim, which is complete nonsense. This issue has been going on for 3 weeks plus now and driving the car is now becoming dangerous since I commute with my children. I need Endurance to approve my claim which is justified in order to have my car fixed.
On 2/11/20, the consumer's repair facility contacted Endurance and reported failures to the tie rod ends, electronic steering gear, and lower steering spindle. As part of the normal claims process, an independent, third-party inspector was dispatched to confirm the failures. Once the inspection was complete, the inspector provided a verbal summary to Endurance, as well as a written report including photographs of the components that were claimed to be failed.
On the inspection report, and confirmed by photographs, it was shown that the tie rod ends are not failed mechanically, but are frozen to the shaft by rust. As this was not a breakdown as defined by the contract, this repair could not be covered. It was noted that there was no failure to the lower steering spindle; this repair was recommended by the repair facility due to time and mileage. As there was no failure verified, this component could not be covered.
The electronic steering gear was noted to be failed and, although the part itself is not listed for coverage, it was integrated into the rack and shared the same part number. Endurance thus authorized replacement of the rack at a claim cost of $3,382.25.
At this time, the consumer's contract is active and eligible for future claims.
LLC sold us a Extended Repair Coverage contract and Endurance Dealer Services, LLC is the Administrator/Obligor who is responsible for approving or denying mechanical breakdown claims. They denied us for a water pump, even after the mechanic repeatedly informed them that the water pump was covered in the contract and the seals/gaskets are components needed for the water pump. They denied it and now are denying "Engine Failure". Both parts Water Pump and Engine is listed in the contract as being covered but, of course, Endurance tends to be finding "loop-holes" in the "not covered" portion of the contract. Please HELP!!!
On 11/5/19,the consumer drove the vehicle in a repair facility with a mileage of 101,753. Per the consumer's repair facility, the water pump was leaking from the weep hole, indicative of a seal failure. While the consumer's contract does cover mechanical failure of the water pump, seals and gaskets are not eligible as causes of failure. As the cause of failure was a seal, the claim could not be paid by Endurance.
Subsequent to this, the consumer did not repair the water pump and instead drove the vehicle with a known failure for another 7000 miles and 3 months, overheating the vehicle to the point where the entire engine needed to be replaced. Please note, the consumer's contract does not cover failures caused by the consumer's continued and deliberate operation with a known failure, and the consumer's failure to protect the vehicle from further damage.
On March 5, the consumer contacted the selling agent ***, and requested cancellation of his contract. The contract was cancelled and the consumer's refund was sent for processing. The refund is scheduled to be mailed out on 3/19/20.
Per Endurance's previous response, the failure to the water pump was a seal failure. The seal is not listed for coverage. Endurance understand that the seal is necessary for the water pump to function, but the seal is not eligible for coverage. In addition, Endurance did not advise the consumer to drive an additional 3 months and 7000 miles with a failed water pump. The consumer chose not to perform the repair and chose to continue operating the vehicle with a known failure, causing progressive damage by his actions.At this time, the consumer has cancelled his contract and the pro-rata refund has been sent out.
Complaint: 14204120
I am rejecting this response because: I still hold Endurance responsible for not 1st fixing the water pump (seal/gaskets being a part of the water pump for functioning purposes) which is, as they stated: the part (water pump) that was covered but not fixed. Again, as Endurance stated: The water pump does not function without the seals/gaskets and 2nd, the "engine failure" is due to the fact that Endurance did not fix the 1st covered part, now causing Engine failure (another part covered under contract) but also not fixed by Endurance. Everyone does NOT have 2, 3 or even 4 vehicles and NEED to drive to work. I still hold Endurance responsible because they did, actually, refund a "prorated" amount ($751.38) but NOT the amount of which we were charged and paid into the contract, just to be rejected for any and everything we attempted to have repaired by "Endurance and/or ***", which is "supposedly" covered in the contract. Our contract amount was: $2993.00, of which we paid each and every month, on time. We would like to recover everything we paid out to ***/Endurance's contract, of $2993.00 because it is only fair and appropriate being that they WOULD NOT cover the coverage stated in the contract. NO I REJECT their resolution.
Sincerely
DON'T, DON'T PLEASE DON'T buy an auto extended warranty for these thieves. This company is straight up stealing from hard working people. The will lie to you about coverage and offer packages they honor when you need repairs because they will decline coverage. I rate this company a negative zero.
DON'T DON'T PLEASE DON'T BUY
This company is stealing from many customers including myself. Yes they have great customer service and great prices only because thieves are great at smiling in your face and at the same time convincing you to let them steal your hard earn money. They offer these package deal like (Diamond) knowing your claims will be decline, decline and decline again. They refuse to let you cancel your policy by giving you free months and a gift card because when they stealing the company never losing money anyway. I'm just one of many I bet, that this company steals from. I'm very disappointed and happy I realize this sooner than later. This company will be on *** on day.
Hello Mareon, we are very sorry to hear that you have had a negative experience with our company. If you could please contact us at 866-432-4443 or send us an email [email protected], we would like to hear about your experience and see how we can make it a better one. -Customer Experience Team
Just had a couple of question on some work that needs done on my car. Answered all my question so far so good
Out of good faith and trust, I purchased an extended auto warranty from Endurance.I purchased the Secure Plus Coverage that reads ENGINE-Gas/Diesel:cylinder block, cylinder head(s), rotary housing and ALL INTERNALLY LUBRICATED PARTS CONTAINED WITHIN THE ENGINE, INCLUDING: pistons, piston rings, connecting rod bearings, etc...The list goes on and on. Basically it is almost a Google cut and paste if you search "internally lubricated parts". My car is currently in the shop with a bad Oil Separator. I spoke with Len at Endurance and he informed me that because the Oil Separator is not specifically mentioned, it is not covered. The Dealership Mechanic explained to me, the Oil Separator is in fact an internally lubricated part within the engine as it clearly reads on page 6, section B 1 of the policy. Item 3(Transmission)of the policy reads: Transmission case and ALL INTERNALLY LUBRICATED PARTS, PLUS...then it goes on to mention additional items of the transmission. One definition of the word "including" is: "to contain as a subordinate element; involve as a factor". One definition of the word "Plus" is: "With the addition of". I'm sure Endurance is a well respected company since its founding in 2006 however the wording is very misleading to the customer.The following are a few things mentioned on the Endurance website "At Endurance Warranty Services, we put the needs of our customers first. Ensuring that you get an honest, upfront, hassle-free product is our highest priority" also "Get back to life knowing we have your back".The company's motto is “empowering confidence for the road ahead,” a principle which encompasses the value of never leaving anyone behind, not a fellow employee or customer, whether a current or future one. Endurance, are the words mentioned from your website true or are they customer bait? Endurance, can you please explain to me and the other readers, exactly what is meant by "ALL INTERNALLY LUBRICATED PARTS CONTAINED WITHIN THE ENGINE, INCLUDING"?
Please be advised, the oil separator is neither contained within the engine nor does it receive lubrication. The oil separator in this vehicle sits under the valve cover. To be a covered part under the ENGINE section of the consumer's contract, a part must be either: 1. Lubricated AND internal to the engine
OR
2. Specifically listed by name
As the oil separator is neither lubricated nor internal to the engine, and is also not listed by name, it is not an eligible component under the consumer's contract.
At this time, the consumer's contract is active and eligible for future claims.
I think, no I KNOW I made the right decision when I chose ENDURANCE for coverage on my 2007 Tundra. It was a blessing to hear that the TUNDRA was covered 100% for nearly $2000.00 of work.
She was very helpful and informative regarding what we needed! Thank you!