Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Very helpful with any questions. Polite and professional! First time I have used this company and I am happy to note that they have been quick to respond when I called them.
The lady was great took care of my problem expeditiously great to do business with
She was courteous and informative. She listened carefully to my questions. She then researched the records to answer my questions fully and accurately.
Great customer service helpful with all information . The operator was very patient.
Kala *** was amazing to talk to and patient and informed me with knowledge in the politics way. She help bring my anger and anxiety down with remaining calm and helping me as much as possible. Due to her hard work I am a fan of the company and will recommend the company to anyone looking to have a warranty on their car.
Thank you Kala, keep up the great work.
Completely satisfied with the customer service rep that I have been dealing with. She has gone out of her way to getting this issue resolved. Has been there to address my concerns and has pushed these concerns to upper management. Thank You, Mary. ????????????
Today I spoke with Tabitha. She helped me make a payment on my warranty plan. Then sent a receipt with all my information for roadside assistance. With everything else I needed for getting help with my truck. She was very polite and professional. I'm thankful for being a part of the Endurance family. Thanks again Ms. Tabitha.
Brought my vehicle to my mechanic who determined my transfer case is going bad. I have an endurance warranty that covers the transfer case. They sent an investigator that reached the same conclusion. Endurance then stipulated the only way they would pay for the transfer case was if the entire assembly was torn down and the fault was due to a covered part. The list of exclusions provided is nebulous. The supervisor that I spoke with said they would replace the failed component and pay for the labor IF the part in question had failed, despite the warranty being sold as the engine and major drive train components. Endurance is dragging their feet and not acting in good faith despite the mechanic and investigator's conclusion.
On 3/5, the consumer's repair facility contacted Endurance and reported a failure to the consumer's transfer case. After dispatching an independent third-party inspector, the specific cause of failure could not be determined. Endurance advised the consumer that further tear-down would be necessary to find the cause of failure, and that only the consumer could authorize the tear-down. Per the consumer's contract (attached), page 4, "Filing a Breakdown Claim":5. Authorize Tear-Down and/or Inspection – In some cases, You may need to authorize the licensed repair facility to inspect and/or tear-down Your Vehicle in order to determine the cause and cost of the repair. You will be responsible for these charges if the Breakdown is not covered under this Contract. We reserve the right to require an inspection of Your Vehicle prior to any repair being made.
Endurance does not arbitrarily request such additional diagnostic. It is only requested if the specific cause of failure cannot be determined.
On 3/18, an Endurance customer service manager contacted the consumer and explained the reasoning for the tear-down request. The consumer advised the manager that he would consider it.
At this time, Endurance has not received any notification from the repair facility with post-tear-down findings. The transfer case claim remains open and is in pending status until such diagnostic can be performed.
I cannot rate you because I have not filed a claim yet, By seeing some of the other Reviews it does not look to great, I hope I will not have a problem, I will Terminate If I do.
Call was answered promptly, customer service agent was knowledgeable and helpful,
answered all of my questions, I wish more customer service calls to other agencies were this efficient.
Great customer service when calling in for Q&A. I hope the claims process goes just as smoothly
Called to make a payment and there was no
"Please hold" loved this! Customer service was awesome.
So far l had an excellent reception and this goes forward
On the contract under Engine: it covers timing chain...When sold this warranty I was told what was all covered. Them knowing the year and mileage on my vehicle still sold me this supposedly contract that covers all this that are known that could go wrong with my car. But when the time came for an actual fix due to engine light going on. They stated it was due to wear and tear so they don't cover the part. They are deceitful and unprofessional! Samantha *** wanted me off the phone so she lied saying a supervisor will call me in an hour couldn't give me a name. When I hung up I realized they will soon close and no one ever called me.
On 4/4/19, the consumer contacted Endurance and purchased a Select Premier vehicle service contract. A copy of the consumer's contract was sent via electronic fulfillment for her review and the consumer was provided a 30-day period during which she could receive a full refund if she did not find the contract terms suitable.
On 11/18/19, The consumer towed her vehicle to a repair facility. The consumer's repair facility contacted Endurance and filed a claim for repair of the starter motor. As the starter failure was verified to be a breakdown per the contract terms, Endurance authorized the repair in the amount of $450.54.
On 3/9/20, the consumer drove her vehicle, with an illuminated check engine light, to a repair facility. The consumer's repair facility contacted Endurance and reported that the timing chain was stretched due to age and miles. Please note, the repair facility did not report a mechanical failure to the chain, but simply that it was stretched due to wear. As wear and tear failures are not eligible under the consumer's contract, the claim could not be covered.
On 3/10, the consumer contacted Endurance and asked a representative if she could take the vehicle to a dealership for a second opinion. The representative advised that if the consumer were to do so, to use her complimentary roadside assistance and have the vehicle towed to prevent further damage, and then have the new repair facility call with their findings. Endurance never received a call from another repair facility.
On 3/19, Endurance receive a letter from the consumer to cancel her contract. Endurance complied with this request. In the interest of customer service, Endurance will be expediting the consumer's refund. A check will be sent out on 3/25 to the consumer's address on file.
Please note, Endurance does not make claim decisions arbitrarily. If the failure meets the contract terms, such as the starter, it will be paid. If the contract terms exclude the cause of failure, such as the wear and tear to the timing chain, the claim cannot be paid. Endurance will always follow the terms and conditions to ensure fairness and attempt to avoid claims of bias.
John
The postal card received was confusing and frustrating because it did not give complete information on it and caused stress to think that if I did not respond to this notification that I would be paying for repairs to my brand new vehicle out of pocket. When I called the number I was asked why I wanted to be removed from the mailing list and was told then that I needed this to continue my service warranty. The salesperson continued to tell me that to continue my protection on my new vehicle that I would have to pay $XXX amount and $XXX amount for 96 MONTHS warranty. That"s not true I said, for I had paid up front for my warranty and did not need to pay anymore. Please take me off of your mailing list! After explaining to the salesperson again that I did not want or need the extended warranty they were selling, I was told, Well ok then, you will be removed.
Bought a car added a policy, returned that car got another and they made switching the policy and downpayment over to the new policy quick easy and painless. Thanks for the help hopefully the rest of our working relationship goes just as well.
OUTSTANDING customer service. Ms. Rachel really took the time to explain every detail.
Made me feel more like a person than a customer with a number. Thank you Rachel.....Anthony C
Great Customer service! Thank you!?? I'm glad to be a client.
Chelsea was a hugh help and and delight to speak to.
I got some information that I needed and was referred to # to call for additional information which was very helpful.