Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Brittany was extremely helpful, pleasant and courteous. Great company to be associated with.
Service representative Chelse was friendly, helpful and clear in her explanation of how my questions would be addressed. I requested a copy of my warranty policy and information regarding regular payments to be made by credit card charge on my 2016 ***.
Had a couple of different people help me but all wonderful & more than helpful ! Patrick was the last person I spoke to in helping resolves my issues & was professional , respectful , honest & patient in resolving my problems ! Thank you ! ????
They are great. All my vehicles are covered for a great price.
I am beyond frustrated and disgusted with the way that Endurance Warranty handles business and takes advantage of their consumers. I received a denial for a timing guide and timing chain repair claim back in November 2019. I was given multiple excuses pertaining to the denial, the adjuster completely disregarded the expertise of the service manager and master mechanics at the Mini dealership as it pertained to the cause of the breakdown. According to the mechanics who specialize in working on my make of vehicle (which not all mechanics do, trust me, Mini has had to correct numerous attempted repairs for me because I took my car to other service shops) the "cause" of my breakdown was the covered component, but endurance did not care, they spun the "cause" in whichever way to get them out of covering the repair.. I had "account managers" give me the run around and I was calling on a daily basis, I had an account manager pretend to be another manager I had previously spoken with, the list goes on. They are so dishonest and should not be in business. I ultimately ended up sending in a letter to seek arbitration for the denial. I sent the first letter back in Dec 2019. When I called in January, because no one followed up with me, I was told that they had no record of a letter, clearly a lie. So I sent another letter through certified mail with tracking and signature required. The second letter was sent Jan 20, 2020. For two whole months I have been calling religiously and following up to get resolution and they literally play confused whenever I call, they try to be slick and transfer me to account managers when I ask to speak to a supervisor. I've asked for an update on my arbitration and they all act as if they are clueless! I get told to call back in 48 hours, call back in 7 days, call back tomorrow, someone will contact you....its the run around and it's not fair for consumers who pay you for a service! No one from the legal team has yet to contact me after 2 months of trying to get this resolved! I've never seen a company so dishonest. I spoke with a rep yesterday and she tried to tell me my claim from November showed up as "paid" in their system...lies. She also told me that there was no record of a notice of intent to seek arbitration...lies again. Why they lie so much, I have no idea!! It is disgusting. If they had the decency to do honest work, maybe they would be able to keep customers. Getting this extended warranty through them is the worst decision I have ever made in regards to my vehicle. I wish I would have never purchased a warranty through them, money wasted.
On the consumer's November claim, the cause of failure was determined to be worn timing chain guides. As the timing chain guides are not eligible for coverage and wear and tear is not eligible as a failure, the claim was unfortunately declined.
On 2/26/20, the consumer's repair facility filed a claim for a fuel injection pump. This failure was determined to be a material defect and the claim was authorized in the amount of $1,183.83.
Please note, Endurance does not make claim decisions arbitrarily and will always follow the contract terms and conditions. Occasionally, the outcome will be unfavorable, such as the November claim. Normally, the outcome will be favorable, such as the February claim.
Endurance appreciates the consumer's patience and cooperation as these situations occur. Endurance will always look for the best avenue for the consumer within the boundaries of the contract.
Please be advised, the repair facility reported worn and loose guides. Endurance sent out an independent third-party inspector to confirm what was reported by the repair facility. The inspector confirmed, both verbally and with photographs, that the guides were loose and worn. Please note, the guides are not eligible components, nor is wear and tear as a cause of failure. As wear and tear is not an eligible cause of failure, if the failure had been reported as a slack, stretched timing chain per the consumer's response, this would not be eligible due to the cause.
At this time, the consumer's contract remains active and eligible for future claims. If the consumer wishes to cancel the contract, she may contact either the manager with whom she was working, Art, or any representative at 866-432-4443.
Complaint: ***
I am rejecting this response because the information you are claiming is not true. My timing guide was completely broken, I was explicitly told that by the dealership, but it's clearly useless pleading a case to you all. I trusted that Art *** would provide me with acceptable customer service since he was the one to reach out to me, but he has not responded to any emails or call attempts since the day that he initially contacted me. I will be contacting another rep to cancel my contract and request a prorated refund.
Sincerely,
Cherrelle
They are a scam they do all they can not to pay claims.
Hi Ramona,
It looks like we have a claim pending for you. Please give us a call when you can so we can discuss how to move forward and get you back on the road! You can reach us at 866-432-4443 or [email protected]
Thanks,
Endurance Support Team
There really funny they have decline my work 3 times ok my car sat in shop for 3 weeks over 21 days so let me go into details
Ok claim was filed on feb. 5 they decline they said my odometer reading was incorrect okay I called dealer they went in looked at camera realize they wrote it in to *** incorrectly they've followed all steps and got it changed showing them camera footage of the actual mileage on my car also on *** it was showing my car got a emissions done day after leaving their facility so it was showing the correct mileage so dealer got it change with *** it took about five days because they had to show proof of why it needed to be changed okay we presented papers 2 endurance with change and *** new report they said to me anybody can call *** and get odometer change which is so incorrect so wrong for them to say so they asked then for all emails between the *** manager and *** where they had it correct in their system and *** and *** manager emails was provided to them showing the steps they had to take to get it correct which was unnecessary so then they found another reason to deny it they said they was not going to do it because of the time it took to get it changed they decline it again I ask for manager then they said they wanted me to pay for them to have the transfer case disassembled for them to look at it *** mechanic insured them and said if you drive it you can hear the failure of the transfer case then they said they didn't want to pay for the work that needed to be done so looking at everything they said the bottom line is this is a new policy less than 2 months old my car needed about $10,000 worth of work please understand this is a *** please understand they are a scam they will do everything and anything not to pay a claim please be aware and please take what I'm saying wholeheartedly because it is true I never saw such a company that will literally argue and fuss with you over the phone not to pay claim and then on one occasion when I was speaking to one of the managers as they say everybody I spoke to was a manager he forgot to hang up the phone and he was speaking to another employee and said we're not going to pay that claim no matter what she do so we know they are a scam so please be aware and run and if you have a policy with them do whatever you can to get out of it because they would not honor it thanks and I hope this helps someone understand my car sat in the shop for a total of 21 days and every day they would tell *** them something different and please understand everything that I'm saying I have it on recording because every time they call me they said the conversation is recorded and I said same here. I also have text messages from *** every conversation they had with them they even said they are ridiculous they trying to do everything they can not to pay the claim and the last thing they told to me was they decline again so I don't understand why they saying call them and I knew after going back and forth with them over 21 days they was not going to pay the claim so my car set their first time 8 days then they told me to take it back out there again take it back out there again and I did and then they turned around and did it again decline it I don't understand I had a rental car from *** $100 a day for 21 days .
Provide complete details of the process and was professional in her delivery. Knowledge goes a long way with me. Thank you Chelse for your assistance.
I haven't had to use you yet ,The customer service is exceptional, They all have tawesome attitudes, even if they had a bad day and we all know how people can rub you the wrong way!!! You've got a "Super Team" l commend you , Great Job your the Bomb !!!!!!!
Vernetta was wonderfully helpful and professional dealing with what, for me, is an ongoing tough issue with Endurance coverage. If only everyone was like her. The five stars are for you Vernetta, and thank you!
It was a pleasure to talk with Chelsea and get the plan transferred and paid off at the same time. She was very knowledgeable about the coverage and answer all questions. Definitely a 5 star experience.
Quick and easy service love how they knew it was me calling and didn’t have to go thru a lot of waiting and repeating myself
I purchased a warranty from Endurance in 2019 over the phone, gave them all information needed and was told id receive a copy of the contract and my claim card in the mail which I never received either. February 2020 I attempted to file a claim at my dealership and was told all information matched except the final few numbers of my Vin number. I contacted Endurance and after a day I was told that the vin problem was my fault due to not being found incorrect for several months and refused to change my vin. Essentially I paid close to or over $1000 for something I could not even use and was refused action to fix the incident.
On 2/24, the consumer's vehicle was rewritten to the proper coverage with corrected information. Endurance appreciates the consumer's cooperation in resolving this matter.
I have spoken with Endurance and resolved the issue. I am completely satisfied with the result and do not wish to push forward with the complaint. Endurance was very professional and helpful with my issue and I could not be happier.
I have a warranty, on my 2012 ***, that was supposed to be a bumper to bumper warranty covering the car. When I had to have the rear axle pump replaced, at a cost of $1412.01, Endurance denied it as an uncovered part. When I took out the warranty I specifically ask, several times, if this is a bumper to bumper warranty and if it will cover all major parts, which the pump is as it effects the ability to drive the vehicle, and I was told yes. I have another warranty, on my *** that is a bumper to bumper warranty which I have never had to use. I sent a letter to Endurance on January 31st and received no response. My wife posted a note on ***, February 13th, about our dissatisfaction with endurance and they called me on February 14th stating they wanted to resolve the issue and asked us to remove the post if it is resolved. It has now been a full week and I have heard nothing back from them.
On 9/29/18, the consumer contacted Endurance and purchased a vehicle service contract for his ***. This contract was an Exclusionary contract, meaning that all of the vehicle's parts and components would be covered, with the exception of those listed in the exclusions. Although Endurance does not use the phrase as it does not accurately reflect the contract, it is common for this type of contract to be referred to as "bumper to bumper".
On 5/8/19, the consumer again contacted Endurance to purchase a vehicle service contract for his *** SRX. Unfortunately, an Exclusionary contract was not available for his vehicle. The consumer was provided a Stated Component contract, meaning that only the parts listed on the contract would be covered. Parts and failures not listed were not covered. Endurance understands the confusion that resulted, as the consumer's other vehicle had an Exclusionary contract. Upon internal investigation of the sale and verification, it was determined that the contract was described and sold properly, and was not stated to be Exclusionary or "bumper to bumper".
On 1/27/19, the consumer's repair facility contacted Endurance and filed a claim for repairs to the rear differential pump. As this component is not listed for coverage, the repair was declined.After review of the consumer's claim and contract history, Endurance has agreed in the interest of customer service to provide a full refund to the consumer for the contract written on the ***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Thomas
Very patient and helped me re-set my password and stayed with me until I figured it out. Thanks.
I received the best service I ever received from any company during me wanting to cancel service due to a mishap between the Dealer, Endurance and I. After going back and forth for 2 months about a claim. Endurance Rep Amy was able to help me in less than an hour and explain the process that I was unaware of. The company and plans are great when honored. I have to give all credit to Amy *** for great Customer Service and Knowledge of the Company. They will keep my service with reps like that
Very quick to resolve my issue outstanding service no long hold time
I was experiencing difficulty obtaining verification from a warranty company that I had a brief encounter with. I was unable to reach them by phone vall afternoon. I called Endurance for assistance, and "WILL" went far above the ceiling to help me obtain necessary documentation in order for me to obtain my coverage from Endurance. Will was extremely polite, patient and throrough in every endevour. He is a GEM and I can not thank him enough for his positive interventions.
Incredible how such a company has no remorse about ripping people off
Unhappy with the service I received. I Cancelled my contract with Endurance
Hello Ronald, we are very sorry to hear that you have had a negative experience with our company. If you could please contact us at 866-432-4443 or send us an email [email protected], we would like to hear about that experience and try to see how to make it a better one. -Customer Experience Team
I have been a customer of Endurance for the last 3 yrs. I called to extend or renew my extended warranty because it was coming to an end. I had to call the corporate office because the initial sales persons was rude...and pushy....I told him I was not comfortable with the way he was speaking to me and it got me nowhere
Once I got to the corporate level I was very pleased with the service . He addressed all of my questions and concerns and also addressed the issue with the original sales person. He was very accommodating,
I have put in claims for services on my vehicle and have not had any issues with getting the claim paid.
Overall the company and account manager that I dealt with finally would get a 5 from me.
The sales team is a little lack luster, so I gave a 3.
Hello MaryAnn,
We would like to speak to you about your experience with Endurance and see what we can do to find a resolution for you.
Please give us a call at 866-432-4443 and ask for the Customer Experience Department.
Thank you, Endurance Support Team