Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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So far so good. My truck is headed to the dealership. Hopefully my experience is a 5 star. So far it has been. Awesome customer service. Hopefully it get fix right.
DO NOT! I repeat, DO NOT purchase a warranty with Endurance! They find every loophole not to fix the vehicle when it is diagnosed with a problem.!!! Even after you have paid the policy in full!
This is the worst car warranty company in the country. Do not waist your money with these people. They talk the talk until it's time to file a claim.... then they walk....AWAY!
T---- is the best!!! She assisted me with my past due bill with such great professionalism!!! Thanks again, T----!
Sorry for the T----. I'm not supposed to leave any identifying names per the Terms and Conditions of this review.
This business is a complete scam . After 12 phone calls and 5 hours on the phone total, Kept getting shuffled from on person to the other and was asked the same questions over and over as if they were waiting for us to give , so they would not have to pay the claim. !00% scam.
Joe,
We're sorry to hear about your experience. If you can please send us your contract # and/or your phone number via email so we can look further into your case. Our email address is [email protected] or you may call us at 866-432-4443, please ask for the Customer Experience Department.
I received a letter from Endurance Warranty Services, L.L.C. stating that the price of my warranty would be going up. I called the toll free number and spoke with a representative. On this recorded call I asked him if the extended warranty I had on my 2020 Subaru was with his company. He told me it wasn't but all Subaru warranties were supposed to be. He also stated without knowing the name of my warranty company that any other warranty was junk and not worth the paper it was written on. I called my dealer and the finance person had never done business with Endurance Warranty Services, L.L.C.. My warranty is with EZ Care. I looked EZ Care up on the Revdex.com website and they had an A+ rating. So much for them being junk. Endurance Warranty Services, L.L.C. had a "This business is not Revdex.com Accredited" rating. Since my call was recorded Endurance Warranty Services, L.L.C. can listen to it ensure I am being accurate. By copy of this complaint I want to have Endurance Warranty Services, L.L.C.cease and desist with all mailings and/or phone calls to me.
I called to find what I had covered on my wife's car. Super nice, said she would send me copy of my contract. That was 2 hours ago. I don't think I'll be getting it.
Chelsea was friendly and most helpful. I was very satisfied.
My Car has been with the dealership since Feb 15, 2020. Endurance has denied my claim to fix my car. my timing chain has went out in my car and they will not fix my car saying that I didn't provide them with the proper maintenance records. I provided them with all of my maintenance records and they still denied my claim
On 2/15/20, the consumer's repair facility contacted Endurance and reported that the consumer drove the vehicle into the shop with a rattling noise. The repair facility determined the failure to be related to the timing chain. As part of the normal claims procedure, Endurance acquired a *** vehicle history report and requested that the consumer provide maintenance documentation to ensure that the contractual maintenance requirements are being met.
The consumer provided 5 maintenance documents as follows:1. A printed invoice from 12/15/17 purporting to show an oil change at 51,000 miles. Please be advised, this mileage conflicts with the vehicle history report's reading of 42,071 on 12/25/17.
2. A handwritten invoice with a facility name of "*** and *** Fluid Changes" handwritten onto the document. A mileage of 75,458 and a date of 8-9-2019 are given. There is no VIN, license plate, or any other information that would allow the document to be tied to the vehicle.
3. A handwritten invoice with a facility name of "*** and *** Fluid Changes" handwritten onto the document. A mileage of 79,172 and a date of 10-15-2019 are given. There is no VIN, license plate, or any other information that would allow the document to be tied to the vehicle.
4. A handwritten invoice with a facility name of "*** and *** Fluid Changes" handwritten onto the document. A mileage of 83,984 and a date of 12-12-2019 are given. There is no VIN, license plate, or any other information that would allow the document to be tied to the vehicle. Please be advised, this mileage conflicts with the vehicle history report's reading of 87,214 on 12-5-2019.
5. A handwritten invoice with a facility name of "*** and *** Fluid Changes" handwritten onto the document. A mileage of 87,120 and a date of 2-3-2020 are given. There is no VIN, license plate, or any other information that would allow the document to be tied to the vehicle. Please be advised, this mileage conflicts with the vehicle history report's reading of 87,214 on 12-5-2019.
Due to the multiple instances of the mileage documentation conflicting with other known mileages, 4 out of the 5 documents not containing any information to tie the documents to the vehicle, and no documentation at all for the year 2018, Endurance could not verify the consumer's maintenance documentation. The claim was subsequently declined due to lack of maintaining the contractual maintenance guidelines.
If the consumer has verifiable documentation to satisfy the maintenance requirements, Endurance will review and assess. At this time, the consumer's contract is active and eligible for future claims. If the consumer wishes to cancel and receive a refund, the consumer may contact Endurance at 866-432-4443.
Unfortunately, handwritten documentation with no verifiable information and mileage that conflicts with known mileages cannot be accepted. Per Endurance's previous response, Endurance would be able to review and reassess any verifiable maintenance documentation provided by the consumer.
Complaint: ***
I am rejecting this response because: Fraud
Sincerely
Horrible money thieves don't get a warranty with them the deny everything
I mistakenly gave Endurance a one star review instead of the five they deserved. I talked to a representative named Jordan, he assured me that my *** would be taken care of.
Endurance is the best extended warranty company I have ever had they are friendly polite and help you any way they can I would recommend them to anyone
I just got off phone with them and I am very sorry I can't remember the women's name but she helped me out she deserves a pay raise
I want to thank Mary for her great customer service she provided. She took care of my needs and even called me back in a very timely manner. I want Endurance to know they are very lucky to have such a great employee to represent the company.
Thanks again.
Gary M
Chelsea was great! Answered all my questions. She was very professional.
So far so good but have not had to use them on either of nt covered vehicles we will see if or when I do need them how they really rate
I continue to receive mailers from this company even though I have a full warranty for 7 years. I've filed complaints before which go on answers so I am just filing a review. These don't go away.
Endurance has been harassing me for two years now. I dropped my warranty after two months. The longest I have went without being contacted by them was three months. I get notices every month again. I have spoken to several people to stop contacting me. Nothing has worked. They have used an entire tree, trying to get me to be a customer. I'm leaving a negative five star.
Michelle, we're sorry for any frustration our advertisement caused you. We'd be glad to take you off of our mailing list. Please email us at [email protected] so we can get the right information to do so!
Best warranty service and great price can't beat it
Tabitha rocked ! Great call service . She listened and resolved my issue
I just signed up, no car issues as of yet, the representative I spoke with was courteous, knowledgeable and efficient..