Endurance Warranty Services

First let me say this Nauman is an excellent claims representative he was very helpful and persistent in reaching me though we played phone tag for a few days he did what he could do to help!!!
Now this company to me for me is a scam the reason being I have a *** and the check engine soon light came on so I went and had the codes read and found out what was wrong with my vehicle was going to make my vehicle eventually not run so we put in a claim it was denied because my coverage even though it is "plus" about 3 Grand worth, the issue is NOT covered-whatever components are listed that's it ... so be careful be aware be knowledgeable about vehicles and what your vehicle may suffer from in the near future this warranty doesn't help me...preventive measure service is not covered. My engine would have to lock up and then maybe I'm covered, maybe...
scam in the misconception of the words used.

My mother purchased extended warranty for a 12 year old car. It was purchased in October of 2019, my mother power steering went out in December of 2019 and they refused to cover the services saying it was normal wear and tear, and preexisting condition. We told them it was not. My mother told them she wanted to cancel the service, they refused telling her she need to send in a letter with the mileage, I am her daughter and had to get involved my mother has dementia, they were rude, threaten me, I sent an email with her policy number and everything, they refused to cancel the policy after my mother told them to and I was on the phone with them, they did not know I on the phone and the guy was trying to sweet talk my mother back into the policy AFTER they knew she had dementia.... Then the guy on the phone tried to tell me, they do cover the service after they told us know. There policy says they will refund all payments and they have taken 180.00 from her bank account, we want all this money returned and to make sure the policy is canceled.

I have been repeatedly harassed by this company over the past several years regarding vehicle warranties. I get near daily calls from different numbers and regular mail from the company despite being asked several times to be removed from their list.

Letter from company to renew vehicle warranty that I don't have, it is a scam using *** mail we have no vehicle warranty.
Implying I have limited time to renew to avoid price increase.
Do not send correspondence on any vehicles registered to my address.

I called in with a question about my policy and Vernetta was very helpful in resolving my issue.

I had called to cancel my contract not realizing I only had a few more payments left with roughly 3 more years of coverage remaining. I had purchased another warranty contract trying to save money but it actually was about to cost me more thanks to the quick interception from my representative V...I can’t remember her name but thanks to her she opened my eyes and saved the day. Thanks a bunch

Alvin was helpful, patient, and understanding of my question. I enjoyed speaking with him.

Anisa took her time and explained to me the info I was looking for. Customer Service is not an easy job, it's the Customer Service Rep who makes it easy for the Customer..

I purchased an extended warranty on my 2001 Chevrolet Traverse on 5/31/19. My check engine light came on and I took it to JBA Chevrolet on November 4, 2019 to find out what the problem was with the vehicle. It was throwing codes that was stating that there was something wrong inside the engine. JBA stating that it was the timing chain that was stretched and that it needed to be replaced. JBA stated that a timing chain should not stretch at all and should last the life time of the engine. Endurance states that they will not pay for the repair because it is considered wear and tear on the car and they do not cover wear and tear. When I spoke to JBA they stated that it is not wear and tear on the car. The engine was clean when they tore it down and there is no set maintenance for a timing chain. I have argued many times with Endurance about getting the repairs done and they refuse. JBA is now going to charge me $2,900 to replace the timing chain. I asked Endurance why they would offer a extended warranty on a 2001 Chevrolet Traverse then and I quote from Len, "Because your vehicle has a lot of life left in it". I feel that this company is a scam and they do not provide services that they state in their contract. Here is a quote from JBA. "I would not consider the timing chain being stretched wear and tear. The chain should last the life of the engine". At this point, I am going to have to pay to have the repair because the engine is torn apart. I don't understand how they can refuse to pay for a repair that has no maintenance to those parts to begin with. This is something that states in the contract that is covered.

I purchased this contract to gain high mileage protection on my car, in case of emergencies and to be proactive towards any issues that may arise. I have not had any issues with my car thus far and have taken great care of it, with regular oil changes, tire rotations and typical maintenance as suggested. I had no issues with the contract, until I needed to use the services. A few months into my contract, my car started to kick itself out of reverse. I thought, "no worries", this should be covered as I asked for the most coverage I could afford and receive and had paid a premium for said coverage. I called Endurance, walked through the process and took my car to one of their preferred dealerships for repair. The dealer was being very helpful in the process and had to reach out several times to finally get an inspector to visit to approve the work. Unfortunately, it was a major engine component that had gone out and required replacing that would range in the upwards of $6,000 range. I was assured by the dealership that this was normal protocol and there should be no problems, as my contract clearly states that all components were covered within my plan. This issue was going on three weeks now and I was without a car, and although I had rental insurance under my contract for situations like this, it was only reimbursable. With Endurance not communicating with me or the dealer, I had to reach out which is where I found out that the initial request had been denied-no communication from Endurance that the claim had been denied, nor written document stating the denial, nothing. Had I not reached out, I would have never know. My car came off the line, from the factory just as it sits now. I did not modify the car in anyway from when the dealership sold it to me; in fact I even inquired that my specific type of car and model would be covered during the discussion with the sales person and they confirmed, "if it came from the dealership that way and you didn't change it, then it will be covered." This gave me the confidence in the service that I agreed to the price upfront cost, and monthly service charge; because, I didn't want to be stuck if anything mechanically happened to my car. Now, after multiple months of waiting for proactive communications from Endurance that never came, multiple discussions playing phone tag with customer service reps, and waiting on managers to actually call me back, I don't know what else to do. I am still without my car, left stranded and Endurance apologized for the confusion and wants to reimburse me, but that doesn't make me whole to the coverage they promised and contract we agreed upon. Endurance denied my claim, stating that I modified my car, to which the dealership has confirmed nothing has been changed from production and sale of my car to me. Now that my car is broken, a hefty bill due to fix it, Endurance wants to take the easy way out and not fulfill their end of this contract. I can not go any longer without my car and hope this submission helps finally break through the bureaucracy to get my car fix and my contract fulfilled.
Product_Or_Service: Extended Car Warranty
Order_Number: n/a
Account_Number:

Hazel was a wonderful to speak with. And she brighten up my day.

The representative was extremely helpful, polite, down to earth, professional and knowledgeable.

Norman was very helpful and courteous! Worked to keep me as a customer and explained everything very thoroughly. Unfortunately the plan does not meet my needs at this time.

This is a Auto Warranty company where I have purchased a contract for my 2011 F250. They made it clear that there is a waiting period before claims can be filled. I understood that, and did not much care. I am planning to do some cross country traveling while pulling a camper next summer. Figured a warranty would be a good travel companion. Last month I took the truck and camper for it's first run to a campground here in Michigan for long weekend. Had no trouble with the truck on the way out to camp, however on the way back, trouble ensued. I was able to get home and took it to a Ford dealer a couple of days latter. After diagnosis, Endurance was contacted by the dealer, they sent an inspector out to look over the truck and claim. I am told that this inspector informed Endurance that they should pay the claim, and suggested that they should go further than the dealer asked. Endurance has sense gone out of their way to make up reasons to deny the claim. I went so far as to help them resolve the first reason for denying the claim, and now they are just saying that they believe it to be a pre-existing problem, without any substantial reason, other that we don't think so.

This warranty is a Fraud!! Beware before subscribing to this warranty program.
I went to a *** dealership to fix two complaints I have on the car. The car was leaking oil-like fluid under the car; that one they will fix and it will be covered under warranty. The other complaint I have is the ticking noise coming from the engine.
Let me first begin that I was sold the supreme coverage because it's like a bumper to bumper warranty, less the maintenance items like brakes, tires, oil change and such. I was told that any breakdown of the car will be covered unless it's listed under section X (what's not covered). Section IX is Schedule of Coverage (what's covered).
The service manager said that the ticking noise came from the exhaust manifold. It diagnosed that one of the bolt holding the exhaust manifold broke off causing exhaust leak making the ticking noise. They called endurance and he said that it was denied warranty work because it was the bold that broke off that caused the leak.
Here's where I think the whole warranty is fraud. Under section X (the exclusions) "Bolts, nuts and fasteners are not covered... (but it says UNLESS)... unless it's specifically listed in the Schedule of Coverage (section IX). Schedule of coverage has sub sections and it lists Engine Exhaust and Intake manifolds which is held by bolts.
I spoke to different individuals including managers one of whom was a lady that just cutting me off when I spoke. The policy from Section X to Section IX for the Supreme coverage brings you back in circle and they just end up not covering repair. This is fraud.

DO NOT USE THIS WARRANTY COMPANY!!!!! WARNING!!!WARNING!!!!!!
your truck will be in shop more than a week before repairs!!! waste of money, they say our truck was modified and they canceled our warranty!! and only gave us 1/3 of what we paid in!!!! I didnt know it was modified and I told them that we bought the truck as is!!!
Please be advised DO NOT USE! YOU WILL BE UNSATISFIED!!!!!!!!
0 Rating not even a 1 in rating!!!!!!!

The lady representative that helped me was very very helpful and polite. Answered all my questions promptly. Had to put me on hold for a lil while but was polite enough to ask another representative to pick up the line and let me know she was still trying to find a solution. She actually was calling auto shops in the next town over.. she found 2 shops qualified to work on my 2011 ***. In my opinion she went above and beyond for me today and for that I thank her and endurance for having her..

Will not stop calling or sending letters even though I'm on the Do Not Call list and I've asked at least two thousand times stop calling

Initially signed up for a Warranty with endurance in November 2018. I called to canceled in December 2018 after not receiving my written plan. The sample plan emailed was vague. I was told it would be cancel but allow time. Their reps continues to convince plan is needed and pursue sale. Calls in January 2019 to advise cancellation. I received doc and called back to confirm cancellation. I was told by a rep they may have a better plan that met my needs and he would call back. I said ok and thanks. He never called back. I left messages to advice of cancellation. So I looked at my account and did not see anything from Endurance company as a charge. So I thought it was over. Then after talking with credit card rep about fraudulent charge from *** $126.06; which is Endurance to my surprise. I called back to cancel again and request a full refund. I have talked to over 10 people to request full refund and cancellation; however they don’t put in a cancellation. They gave an address to send notarized letter with car miles for calculating refund. Endurance employees continue to insist to encourage me to keep because I need this plan. I had my card company refuse charges. Today Endurance called me to ask for money. I explained again I feel Endurance stole money from me and is refusing to cancel as requested again and again as shown on their records. Finally was told a refund would happen however because for time not mileage; however they can on mileage but will not. According to them today I paid $1,121.27. Payments for August, September, and October was credit back to card. So only down payment and January thru July payments equal $1,121.27. Why are they so unethical in stealing others money by prolonged tactics after customers request cancellation as informed by Endurance customer representative ???

Has very bad customer service try to cancel contact keep putting on hold or they can not hear you