Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I got a letter from them right after I purchased a new vehicle with an extended warranty from the dealer. I called the number on the letter and Austin, "my *** specialist" told me my warranty didn't cover the electrical systems. They were willing to sell me another warranty for $3600. I told them I needed to call my dealership. Austin told me this offer was for today only. I got angry and told him, "No!" I will be calling my dealership.
I called the dealership and was told this is a scam to get me to buy something I already had OR to get my credit card info and money for nothing.
My claim was denied based on what I was told due to "probably of preexisting condition " my policy states there is a 30 day 1000 mile waiting period for my policy to take effect. I have had my policy 50 days and have driven 1165 miles,or 165 mile and 2.5 week pass the point of effectiveness of the policy and was told I was being denied due to pre existing conditions. And was also told that the proble had to occur during my 1000 mile 30 day waiting period. My proble is a transmission failure. The customer service rep told me there was no way for me to talk to the claims department that denied me and the decision was finalized. I was offered a full refund on what I had paid on the policy seemingly to get endurance of the hook for my claim I made the customer service rep aware that if this could not be resolved I would be seeking an attorney and the response was as if they did not care. The policy clearly says 30days 1000 miles of which I have met and surpassed that obligation my car only started to show me something was going on 50 mile before I took to my mechanic. This is a used car I bought this policy for the peace of mind should an event like this happen. And now that I need it and have fulfilled my terms only to not have the peace of mind I paid for. I also was on hold trying to get a supervisor for well over an hour. Then placed on hold or muted when I finally got to one over a dozen times. This is not a good experience I am having with endurance and I am seeking legal counsel . This is not how you treat customers.
On 11/1/19, a representative from the consumer's repair facility contacted Endurance to report a failure to the transmission, citing a possible valve body failure. Per a recorded phone call with the repair facility, the consumer mentioned that the symptoms had been going on "at least 3 or 4 days". In addition, the consumer had driven the vehicle into the repair facility. Please be advised, the consumer brought the vehicle in 165 miles outside the waiting period. For a failure to be eligible, it must have first occurred outside the waiting period. Any failure that first occurs inside the waiting period, regardless of when the claim is filed and regardless of when the symptoms were noticed by the consumer, are not eligible for coverage. As the failure had been present for "at least 3 or 4 days" and the consumer had continued to operate the vehicle during this time, it was not mechanically probable that the longer-term valve body failure cited by the repair facility failure FIRST occurred within the last 165 miles.
In the interest of customer service, the consumer was offered a full refund of his contract payments. The consumer declined the offer at that time.
Absolutely horrible experience with this so-called extended warranty company. Worst customer service, puts the onus in the burden on the customer, and is incredibly argumentative when you try and reason.
extremely deceptive advertising. They try to make people believe through a letter that their car service plan is going to have a price increase to get people to call them. Then they try to sell some kind of vehicle warranty that is unneeded.
I purchased extended warranty for my 2 vehicles in July...since then 2 claims (1 for each) have been denied. The most recent claim for repair (as explained by a supposed supervisor ) would have been covered had my dealer called back to file a new claim but once the work had been performed they stated the bill was on me. This response was further supported by the supervisor disparaging my decision to work with my dealer and suggested I should instead cancelling this worthless policy, file a lawsuit against the dealer for doing the repairs. The company is fraudulent and should lose their license to do business. I have cancelled this policy and suggest others do the same.
The consumer's Secure Plus contract (attached) is a stated component coverage. This means that any part that is eligible is specifically listed in the contract. Any part not listed is not eligible.
On 10/24/19, a representative from the consumer's repair facility contacted Endurance and reported a failure to the vehicle's turbo waste-gate actuator, with subsequent damage to the turbo. Per the consumer's contract, all internally lubricated parts of the turbo are eligible. As the turbo waste-gate actuator is not an internally lubricated part, nor is it listed in the schedule of coverage, the repair was declined. In addition, failures to a covered component (the turbo) caused by the failure of a non-covered component (the waste-gate actuator) are not eligible. The claim was then declined in its entirety.
On 10/31/19, the consumer contacted Endurance and requested cancellation of the contract. Endurance complied with this request and the contract was cancelled.
Per the consumer's contract, the contract may be eligible for a pro-rata (partial) refund. However, in the interest of customer service, Endurance will offer a full refund of payments made towards this contract to the consumer, pending the consumer's authorization to do so. The consumer may contact Endurance at .
Endurance Warranty is not honoring their contract for reasons unknown to me, after excepting my down payment and one month of payments on a 36 month contract, because of something that is a mistake on their behalf. First I was told that there was a mileage discrepancy and they found where that had been taken care of, then I was just told after a claim was made that due to the mileage that I wasn’t covered under the premium plan but would have to get another plan, my car would not be covered after already excepting payment on previous plan leaving my car in the shop not repaired. Then I was offered another loan for the $1300 to repair my car that I could make payments on that was in addition to the warranty that I was already making payments on.
On 9/12/19, the consumer contacted Endurance and purchased an Endurance Secure Plus vehicle service contract, providing an estimated mileage of 170k miles.
On 9/13/19, the consumer contacted Endurance provided an Endurance Customer Care representative with the vehicle’s exact mileage, 183041. The mileage was sent to Endurance’s administrative department for processing. Upon receiving the mileage, it was noted that the vehicle no longer qualified for the Secure Plus level of coverage due to the mileage differential. A member of Endurance’s administrative team attempted to reach out to inform the consumer of this and offer a rewrite to properly qualified level of coverage. Unfortunately, the administrative representative was unable to reach the consumer despite several attempts.
In 10/24/19, the consumer’s repair facility contacted Endurance to file a claim for repairs. As the vehicle did not qualify for the contract as written, Endurance could not process this claim.
Subsequent to the claim attempt, the consumer contacted Endurance. Endurance’s customer service manager rewrote the vehicle to a contract that it was properly qualified for, with a complete funds transfer. In addition, Endurance is providing the consumer with a goodwill payment of $450, half the adjusted cost of the claim in the interest of customer service and in the spirit of partnership with our consumers. The check was sent to the consumer on 11/14/19 via ***. Endurance also leveraged its longevity and experience to educate the consumer on unnecessary additional costs being charged by the consumer’s repair facility. Lastly, the consumer was provided a future deferral, whereby Endurance will skip one of the consumer’s monthly contract payments at a time decided by the consumer.
Endurance is sorry for the frustration caused to the consumer and appreciates the consumer’s willingness to allow Endurance to remedy the situation.
Thus company can not be trusted with your information. The sales reps perform misleading sales tactics to get you To sign up. They do not disclose the true pricing and will charge your account additional charges without authorization of the charge amounts. It is a bait and switch scam. I spoke to them in the evening and called the next morning at 8:00 am and the refused to cancel and gstop the process. He pushed it through anyway. Now I am having trouble teaching anyone to help me. I am a elderly woman with little money to waste and they took advantage of my trusting heart. He told me the amount would be 200.00 but I was charged four different amounts 138.00, 80.00, 20.00, and 20.00 totaling 258.00. Why is Endurance allowed to get away with these scams and still be in business.
Contact Endurance with a problem Mr Eddie *** was very professionalism and attention to my needs
I had Endurance for about two years.I have a 2011 *** 5 series. I only took my car to *** for my maintenance. My *** factory warranty expired early 2017. So I decided to invest in this company in the same year. I paid more than $3400. July 27, 2019 my engine stopped running on the highway. They are not familiar with the maintenance of *** schedule, and denied my claim several times. My *** service adviser and I kept going back and forth with Endurance for two month with no rental car. Endurance think they know more about *** then the *** adviser. Finally I got tired and ask for my money back. I sent a letter that the customer service rep. said I needed to send to the headquarter to get my money back. I am still waiting for a reply. This company is trash and should be shut down.
I have purchase an extended warranty with Endurance about 6 months a go on my Chrysler 300 2010 model. I never had no major issues wit my car until recently I had to put it in the shop. I contacted Endurance after the dealership notified them of the issues to see why they haven't processed my claim to fix my car, they told me that they need documents and receipts from 5yrs ago on my car. I told them I had nothing major done on my car besides oil changes, but I doubt it if I can gather them all from 5yrs back but I can give you what I can gather. I gave them receipts on my oil changes way back form 2016 to present. they still denied my claim and told me that the reason why they denied my claim because of lack of maintenance issues. I told them that my car never lacked maintenance and If there was something that raised a concern with the car the shop would've wrote it up in the concern and issue box of the paper work of my oil change. They have taken my money for 6 month and Now when there is a issue with my car they denied fixing it. This company is ripping people off and making up excuses not to fix their vehicles in which that is way people purchase and pay them for. I think since this is public and do to the complaints I read on Endurance a class action suit should,if not already needs to be processed.
Based on the legal involvement in this complaint, Endurance believes that this is beyond the purview of the Revdex.com.Please be advised, Endurance cannot verify the maintenance performed on the vehicle. Endurance recognizes that the consumer may not be able to provide documentation due the closure of a repair facility and certain maintenance being performed by a family member. However, without this documentation, the maintenance requirements cannot be fulfilled.In the interest of customer service, Endurance has contacted the consumer and offered a refund of her payments. At this time, Endurance is discussing a resolution with the consumer and her counsel.
Complaint: ***
I am rejecting this response because:
Sincerely,
Francina ***
do to legal action im not going into detail but this company is saying anything to avoid paying the maintenance on my vehicle in which is the reason for getting an extended warranty in the first place.
After paying a premium of over $2400 for the highest tire coverage my claim was denied until the failing part actually completely dies. This not only puts me at risk to be stranded with my kids in the car, it is also blowing fuel fumes into the car so that we taste it. WORST company and just take your premiums with no intention to pay. I will dispute all these charges with my credit card as this is fraud. STAY AWAY!
My touch screen in my *** went out. Endurance covered the cost. Without it, I would've had to shell out over $1000 to fix. Ive been with Endurance for just over a year and it's been well worth for me. Thanks Endurance.
I took my 2010 Chevy Traverse to *** of *** # because my car was making a loud sound in the engine and not driving right and slowing down and also had a check engine light on. Al the owner read my contract told Endurance what the problem was, that the timing chain was stretched and the sound you hear is the chain hitting the guard rail, a known problem with this engine. I paid the $106.00 for the diagnostics and what it would take to fix the problem. Endurance told Al to do the tear down to make sure the chain was stretch; he did so think the warranty would cover the cost. Not only will they not pay the $980 for the tear down they are denying the whole claim. There was no need to do the tear down if you are going to deny the claim, but it comes down to this: The Timing Chain on my 2010 was denied, because "wear and tear are not covered". However, on the 2010, this is a lifetime part with no service interval. It has broken down and failed due to manufacturer design. Note that the Timing Chain is inclusive on my contract. Also, they are stating wear and tear is not covered in the contract, yet this is the only reference to that: "Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts." My legal adviser has stated that the way this is worded, would mean that the wear or tear or damage would need to be caused by a non-covered part. This is not the case, and the timing chain is Inclusive of the contract (not exclusive). Additionally, the part has an obvious defect and Chevy has changed the design. I have requested a denial letter, their inspection report, and the recorded conversation transcribed with Al the owner of Auto Doctor and I still have not received anything.
On 9/11/18, the consumer purchased the Endurance Select Premier vehicle service contract. Upon purchase, a copy of the contract was sent via USPS Critical Mail (tracking attached to this response). The consumer was provided a 30 day period during which he could review the contract and receive a full refund if the terms were not acceptable.
On 4/18/19, a representative from the consumer's repair facility filed a claim for repair of the transmission. The repair facility reported the failure as wear and tear of the wave plate. As wear and tear is not eligible under the consumer's contract, the claim was declined.
On 4/30/19, the consumer contacted Endurance requested a claim audit. The consumer was aware at this time that wear and tear failures are not eligible on the Select Premier contract. Upon management review of all evidence and documentation, including the report of an independent inspector sent by Endurance, it was determined that the failure was actuallya material failure of the wave plate, and not wear and tear. The claim was then authorized by Endurance in the amount of $3379.20. As the consumer had already completed payment for repairs, this amount was sent to him via check.
On 7/12/19, the consumer's repair facility contacted Endurance and filed a claim for repair of the vehicle's timing chain. The repair facility's diagnosis, as confirmed by an independent inspector, was stretching of the timing chain. As the timing chain did not fail materially and simply stretched, this gradual reduction in operating performance was declined due to wear and tear being an ineligible failure. In addition, it was noted that all three chain tensioners had extended fully. As the timing chain begins to stretch, the tensioners will extend to allow the chain to continue operation. Once the chain has stretched beyond the point where the tensioners can keep tension, the chain and related components will experience the failures noted on the consumer's claim. This further confirmed the gradual reduction in operating performance. Upon notification that the claim would not proceed, the consumer again requested a claim audit. Upon management review, the evidence and documentation confirmed the gradual reduction in operating performance due to wear and tear, which is not an eligible cause of failure on the consumer's contract.
On 9/13/19, the consumer requested cancellation of his vehicle service contract. Please be advised, per the consumer's contract, claims paid are deducted from any eligible pro-rata refund. As the amount of paid claims ($3379.20) vastly exceed the amount paid in by the consumer ($1185.99), and taking into account the pro-rata calculation, the consumer's pro-rata refund amount is $-2977.85 (calculation sheet attached). As the refund amount is negative, no pro-rata refund can be issued to this consumer.
Endurance regrets the fact that the cause of failure on the consumer's claim is not eligible under the consumer's binding contract terms. As the contract has been cancelled at the consumer's request, Endurance cannot reassess any part of the claim. If the consumer wishes to maintain coverage for the future, Endurance is willing to offer a new contract to the consumer.
Please be advised, there is no material failure to the timing chain. The links in the chain are stretched due to normal operation of the vehicle. Over time, the links will stretch as a function of operation. When the chain links stretch, chain tensioners extend to account for this slack. Once the chain tensioners are completely extended, they cannot account for any more of the stretching. Regarding the consumer's vehicle, all chain tensioners were confirmed to have extended to their limit and the chain, in the course of normal operation, continued to stretch. Unfortunately, the consumer's contract excludes this cause of failure. As no other cause of failure could be identified or confirmed, the claim was declined.
Endurance regrets the fact that the cause of failure on the consumer's claim is not eligible under the consumer's binding contract terms. As the contract has been cancelled at the consumer's request, Endurance cannot reassess any part of the claim. If the consumer wishes to maintain coverage for the future, Endurance is willing to offer a new contract to the consumer.
Complaint: *** I am rejecting this response and would request arbitration if necessary? You are apparently not understanding my previous response that clearly shows a failure in the design of the timing chains. You authorized the tear down over the phone with Al, the owner of Auto Doctor, to make sure the timing chains were indeed stretched, giving false/misleading information and/or interpretation that they would be getting paid to perform the work. He wouldn't have dismantled the engine, already knowing what the problem was. You could have had your independent inspector perform the same evaluation without dismantling the engine. At least I would have not had to pay over $1000 and now I still have to pay another $1000 plus dollars to put the engine back together still having the same problem. The SUV is still at Auto Doctor, with half of the engine in parts, sitting in the trunk.
You might want to re-read all the information I posted in my last correspondence with your company. Your company had 478 complaints in just 3 years. I take it that this is not your first rodeo in arbitration and by how many complaints were filed, it won’t be your last one either!
Does the Endurance contract forfeit me from filing in Pennsylvania Magisterial District Courts, since it’s under $12,000.00? I’m seeking to be rewarded, instead of going through arbitration. It seems to me it would be more cost effective and faster in getting a judgment in my favor. This is based off page 9 of 17 in my contract that reads:
ARBITRATION
Any controversy or claim arising out of or relating to this Contract, or a breach hereof, shall be settled by arbitration according
to the Commercial Arbitration Rules of the American Arbitration Association. Judgment upon the arbitrator’s award may be
entered in any court having jurisdiction thereof. You must notify the Administrator in writing of Your intent to seek arbitration
at the following address:
Endurance Dealer Services, LLC
400 Skokie Blvd, Suite 105
Northbrook, IL 60062
P.S.
I would like to know why the complaint on 04/03/2019 was paid out on their timing chain claim. You only indicated this:
Endurance Warranty Services, L.L.C. Response 04/08/2019
Upon receipt of this complaint, Endurance reached out to the consumer to collect
more information. A mutually beneficial settlement was reached and executed on 4/8/2019 in partnership with the consumer.
Why was his case different from mine, since it’s on public record on the Revdex.com complaint records?
You never even counter offered me to pay for the tear down and put the engine back together, which would only cost over $2,000.00 which was provided to you. My understanding is, Auto Doctor provided you with an alternative to fix the timing chains which would be more cost effective instead of replacing them on the current engine that was denied before asking to do a tear down. Al recommended to replace the engine with a fully functional used engine (“engine swap”) well under $3,200. I think the price that was offered was around $2,800, which should be on file.
Sincerely, Steven
Out standing company Ive been with this coompany 7 months and they do what they promise. I have had all my claims paid.
I called Endurance on 10/24/19, I spoke with Josh ***. I requested my auto protection plan be cancelled and refund issued since I have never had a claim. I was told I had to send a letter ( no fax) to them with reason for cancellation, mileage, date, that I no longer wanted protection and that I wanted a refund and the letter had to be notarized. Since I have never had a claim my call requesting policy cancellation and refund should be sufficient. This. Is a STALL tactic and an effort by them to get you not to cancel because they want all this info in a MAILED NOTARIZED LETTER ONLY, again no fax
On 10/24/19, the consumer contacted Endurance and requested cancellation of his contract. The Endurance representative complied immediately with this request and cancelled the contract. The Endurance representative advised the consumer that, in order to properly calculate his pro-rata refund, Endurance required that he send in documentation of the vehicle's final mileage. Per the consumer's contract,"You may cancel this Contract at any time including when the Vehicle is sold, lost, stolen or destroyed by notifying Us in writing and by submitting a request to cancel the Contract and a Federal Odometer Statement or notarized affidavit verifying mileage at the time of the request. We may cancel this Contract for non-payment of the Contract charge, or for Your intentional misrepresentation in obtaining this Contract or in submitting a claim.
If this Contract is cancelled by You within thirty (30) days of purchase and no claim has been filed, the entire Contract Purchase Price paid will be refunded. If You have incurred a claim within the first thirty (30) days or if You cancel this Contract after the first thirty (30) days, the unearned Contract Purchase Price paid will be refunded calculated on a pro-rata basis. The refund will be equal to the lesser amount produced using either the number of months this Contract was in force or the number of miles, in thousands of miles or portion thereof, Your Vehicle was driven prior to cancellation, provided We receive a Federal Odometer Statement or notarized affidavit verifying mileage at the time of cancellation, less an administrative fee of fifty dollars ($50) and the total amount of all authorized claims. Elapsed time and mileage shall be measured from Contract sale date and Contract sale mileage."
Documentation of the vehicle's final mileage allows Endurance to properly calculate the contract term usage and provide the correct refund amount to the consumer. In the interest of customer service, Endurance will instead calculate the pro-rata refund using the time elapsed from the sale date of 2/8/19 to the cancellation date of 10/24/19. The consumer's pro-rata refund is scheduled to be sent out on 11/5/19 to his address on file.
I cancelled my Endurance extended warranty when I sold the car. The rep only wanted me to transfer it to a new vehicle. I had to press to get the process to get the pro rated refund. I submitted all the paper work via certified return receipt. A refund was due within 30 days. I've made multiple inquires while and been on hold on calls forever with no resolution. Don't do business with these folks.
On 9/9/19, the consumer contacted Endurance and requested cancellation of his contract. The Endurance representative advised the consumer of his options in terms of equity transfer, and then cancelled the contract at the consumer's request when he declined.
Upon later receipt of documentation of the consumer's final mileage, Endurance processed the consumer's pro-rata refund. Please be advised, it may take up to 30 days after receipt of mileage documentation for the refund to process. The consumer's pro-rata refund check has been sent to his address on file.
Endurance values all customers, future, current, and former, and strives for a seamless consumer experience. The consumer's experience did not meet Endurance's quality standards, and Endurance apologizes for the difficulty.
The contract was cancelled and this company still charged me! Asked the manager 4 times to ensure that is cancelled. 2 days later they still charge me! It is a bs company to start with and no matter that it says in the contract that is covered if is not something "related" to whatever they say it's actually not covered. Garbage company! Waste of time and money!
Tried scamming my Mother-in-law. Claiming her new car was going to have an "extended vehicle service plan" increase.
m of the earth. I hope there is a lawsuit against them so people can get there money back. Pathetic.
Luckily she called the dealer before giving them any money. They let her know that it was a scam.
Scare tactics on honest people. This "company" is the s
Valdemar was very helpful he explained all my questions and then some
Tony *** was very friendly and knowledgeable on the plans. He lowered my payment to endsurebtgat is is affordable. Gave me more information on the benefits.