Endurance Warranty Services

This company is definitely promoting fraud and specifically elder fraud. Put the name of the company in the search bar of your computer (Endurance- 400 Skokie Blvd/ Suite 105/ Northbrook IL) and it has already been designated by Revdex.com as being a scammer. They were asked to stop scamming by the Revdex.com in August of 2019 but they keep doing it. I received a fake warranty letter on Nov. 21, 2019. Lokk at some of the comments underneath and you will see some people are falling for this scam.

Stay away from this company. I was sold a warranty that I was told will cover just about everything that is not "routine maintenance". "If the check engine light comes on, this package will cover whatever is causing it". That is what I was told and it was a lie. I spent almost $6000 on the diamond package (I'm embarrassed to admit that) that endurance farmed out to another vendor. To date, I've had 2 claims that were denied and another claim that I had to pay a portion of. I was told each time that my policy is a parts specific policy, that if the part needed is not listed in the policy, it's not covered. Well, there's a lot of parts in a ***, I guess I should have read the fine print to make sure every part a *** has is listed.
I'm sure Endurance is on solid legal ground in denying my claims.....but the salesman who sold me my policy flat out lied to me. Shame on me for being naive.
The only bright spot for this company is Associate Michael Mansilla. He worked with me and I think he truly tried to help. His hands are tied but I can't fault his effort.
I hope this review keeps someone from making the same mistake I did.

Initially signed up for a Warranty with endurance in November 2018. I called to canceled in December 2018 after not receiving my written plan. The sample plan emailed was vague. I was told it would be cancel but allow time. Their reps continues to convince plan is needed and pursue sale. Calls in January 2019 to advise cancellation. I received doc and called back to confirm cancellation. I was told by a rep they may have a better plan that met my needs and he would call back. I said ok and thanks. He never called back. I left messages to advice of cancellation. So I looked at my account and did not see anything from Endurance company as a charge. So I thought it was over. Then after talking with credit card rep about fraudulent charge from *** $126.06; which is Endurance to my surprise. I called back to cancel again and request a full refund. I have talked to over 10 people to request full refund and cancellation; however they don’t put in a cancellation. They gave an address to send notarized letter with car miles for calculating refund. Endurance employees continue to insist to encourage me to keep because I need this plan. I had my card company refuse charges. Today Endurance called me to ask for money. I explained again I feel Endurance stole money from me and is refusing to cancel as requested again and again as shown on their records. Finally was told a refund would happen however because for time not mileage; however they can on mileage but will not. According to them today I paid $1,121.27. Payments for August, September, and October was credit back to card. So only down payment and January thru July payments equal $1,121.27. Why are they so unethical in stealing others money by prolonged tactics after customers request cancellation as informed by Endurance customer representative ???

I was having a few disappointing communications issues with Endurance recently. However a rep by the name of John *** Jr came to the rescue. His patience and diligence to resolve my problems was outstanding! I hope all your reps are as caring and willing to go the extra mile to satisfy a client. Kudos Mr.!!!

Vernetta addressed y concerns and found me a better policy than the one I had

New policy... so far so good. Hazel in customer service was professional and attentive to my needs and concerns.

Due to the loss of my job I was not able to start the program. He was more than understanding and gave me suggestions on how to find a job through the veterans administration. He is a fantastic employee.

very helpful and respectful answered any questions that I had and explained everything with detail.

Any business that tries to make an advertisement appear to be a bill is a bad business.

Kenneth the account executive with whom I reviewed and ultimately purchased my plan through was the most knowledgeable,thorough and patient representative I've had the pleasure of doing business with!

Endurance had made a mistake when they reinstated my policy and I was later denied a claim as a result. However, James worked with me to answer all of my questions (I had a lot) and quickly rectify the situation. I am very satisfied with the result. I really appreciated his attentiveness and I felt he cared about me as a customer.

Johnny was very helpful he has excellent customer service service and he went above and beyond to make help me with my issues!
He made me feel hopeful during a time when I was feeling distraught!! I feel secure with endurance knowing that Johnny is a part of the team!!!

They are a SCAM!! DO NOT PURCHASE!! I didn't noticed that I even had this thrown into my car payments. Ask questions and READ your paperwork before signing.

We paid $1500.00 (stupid us) to a company that is only willing to cover a $100.00 repair.

BUYER BEWARE!!

On October 28th I talked to two gentlemen about Endurance because I received a mailing card in the mail. I asked about the service and the salesman was derek.***@endurancedirect.com and a man named Vesh. They put on the pressure sales and then I asked to think about it and then they said they needed my card number to hold the discount. I asked them not to put it through until I had a chance to think about it. Plus I explained that I did not have the money available to pay for it now. The next morning after looking up the company and finding many problems and complaints about them I called the company and requested several times to speak to the salesman and just received the runaround all day. I finally was after several calls were passed to a man named Vesh and he was very rude and tried to continue to discourage me from walking away from this. We ended the call with him promising to cancel my order and he agreed to send me a confirmation email, which never happen. He proceeded to push through the order and charged my account four-payment amounts that were never disclosed to me. Vesh gave me a phone number .

I want them to stop sending me mail. I believe they are a scam, and want nothing to do with them. I have enough problems with scam calls. Being 64 with PTSD , I do not need the stress..and it does stress me. It is unwanted or needed, all I do is take my name off of wherever they have it and grind it...but I should not have to do this when I believe they are scamming people. They need to be shut down..

Poor Customer Service & Deceptive. I signed up for coverage and was told I would receive my policy the same day by email and an original coot by US mail. A week later, I received no email nor did I receive a copy via US mail. I called and found out they had an incorrect email address (although I repeated it carefully three times). I then asked why I didn’t receive the copy in the mail. They had no answer but rather said they would Email and mail it that day. After reading the emailed policy contacted Endurance and canceled the policy and was horribly harassed to change my mind by the rep. After insisting that they cancel and refund my checking account, I was told they had to mail a check and I would receive my refund by mail within 3 weeks. I called 4 weeks later to inquire about my refund and was told they would be mailing it out soon because they had a system update and system problems. Then I asked them to repeat the address I provided for the refund ... of course it was incorrect even after repeating and going over it 3 times. So now, I will be getting a refund about 5 weeks after cancellation. And that is IF I receive it without having to call them back again.

My 2006 Volkswagen Jetta extended vehicle coverage program with Endurance. Contract was purchased on 12/10/18. VIN ***. Miles at the time was 107,974. Stating it covers motor, transmission, etc.. On October 29, 2019 car without any warning light drove differently. Arrived at VW Brownsville for repair. Their diagnostic reported it's a transmission problem. The dealer called the Endurance vehicle protection plan. Endurance delayed process by stating they needed information regarding the cancellation of previous vehicle warranty. That issue was clarified. Endurance then said they have to send out an adjuster. Adjuster requested that the transmission be removed and open. Agreeing that it appeared to be a transmission issue. The adjuster went back as transmission was out and open and now Endurance states they are denying claim due to transmission wear and tear. Current miles are @ 112,000. Plus, the previous vehicle warranty with other provider repaired/replaced the transmission about three years ago. All vehicle maintenance is done at the dealership: VW of Alamo Heights San Antonio. *** NE Loop 410 San Antonio Texas 78209.
I'm away from my home, without a vehicle. And want the Endurance company to pay for the repair as promised by their advertisements.and booklets. My monthly payments have $104.00 automatic withdrawals.

Claim denied to repair transmission, and warranty was cancelled - due to so-called modifications on the vehicle, which were factory installed from the dealer - and there were other claims that were approved prior to this service. I was able to provide records of servicing my transmission. I have not been offered a pro-rated refund for the warranty (prefer vehicle repaired), which was cancelled due to so-called modifications on the truck - which was from the factory and purchased from the dealership. I was told that warranty should bot have been sold to me because of so-called modifications on the vehicle from the factory, and that the salesperson sold warranty to me in error. I do not think it's fair for the consumer to be held liable and have to take responsibility for a so-called employee error - which I do not believe is valid reason to deny my claim. I would like to have this issue resolved as quickly as possible as I have left without a vehicle to drive - and this is causing me a major inconvenience and is causing me a financial burden.

Endurance Warranty Service did not honor the warranty I purchased with them when I got my car repaired for the transmission. The company stated that the part and transmission was not covered in the warranty. The warranty does not state that those things were not covered.

I got the warranty in August 2019 and took my car in to get it fixed for the first time on October 2019. They covered the parts needed but refused to accept the claim because they recorded the mileage wrong. They refused to change the mileage. My only option was to cancel the policy and start a new one which means I can't fix the problem with my car because it is now a per-existing condition. When I asked for a full refund they refused because it has been more that 30 days. But I couldn't use the policy for the first 30 days. They wont fix my car. They wont give me a refund even though according to them the policy is voided because of the wrong mileage.