Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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This an review regarding my contact with Endurance extended coverage program. I received great customer service from Martin. He patiently answered my question and gave additional information to assist me.
I just want to say great customer service from Daniel *** with endurance
Martin was one of the best sales reps, I have spoken with in along time very knowledgeable about endurance and very understanding I would recommend asking to speak with martin whenever calling again anytime.
Thank You Very much Martin!!
I was happy with customer service from Martin. He walked us through it and made it easy for us. He sent us an email, to help us. Great company - great help. Martin let us know he is available and gave us his phone number to reach him again. We are thankful he made it easy for us.
Service has been great, we have not had to call for assistance. price was good for 6 years service. We liked the pay for 18 months then no worries from then on we were covered for 6 years.
Talked to MARTIN today, had to terminate the policy because we leased a new car, he was very helpful, told me the refund amount, when to expect it and gave me some other valuable information regarding my new Nissan Rouge.
Great pleasant service
Endurance advertises that if you refer someone to their company, after their first payment, you will receive a $50 gift card. I referred Cathy *** in December of 2016 and she has paid far more then her first payment. I have called several times and it seems that I'm getting the run around. The last unprofessional person I spoke with was Art *** on May 22, 2017 and he alleged that he was unable to find her in their system. Ms *** immediately called Mr *** and miraculously he was able to find her in their system. I have left several messages and tried to contact Mr *** with negative results.
On May 22, 2017 the customer called Endurance's Customer Service regarding referring a new customer to us and qualifying to receive a $50 gas card. Endurance's Customer Service representative told the customer that Endurance had to verify the new customer. On the same day, the new customer called Endurance's Customer Service representative and confirmed the referral. Accordingly, on May 26, 2017, four days later, Endurance sent the customer a $50 gas card certified mail with the tracking number ***. Upon receiving the complaint from the Revdex.com, Endurance's Customer Service Manager called USPS and was told USPS tried to deliver the package on June 5, 2017 but no authorized recipient was available. The post office kept this package for 10-15 days but no one claimed it. Endurance's Customer Service Manager called the customer and explained Endurance sent the package certified mail and the USPS attempted delivery on June 5tth but no one was available. The customer stated that she did not see the slip. Endurance's Customer Service Manager sent the customer another $50 gas card via FedEx and emailed the customer the FedEx tracking number to resolve the issue. Please note, the customer also stated in her complaint that she called Endurance's customer service representative numerous times but never received a call back. Endurance's reviewed the representative's voicemail and only show one call going to the representative's voicemail on June 21, 2017. Nevertheless, regarding the gas card, FedEx has confirmed delivery.
If you like long wait times and putting money out of your pocket every month, only to never have any repairs covered no matter how much they promised you that on the phone, then ENDURANCE IS THE COMPANY FOR YOU!!!!
Do NOT move forward with them. I have been paying them since 2015 (2 year payment plan) and finally got my first breakdown and guess what, its not covered. My car has been in the shop for TWO MONTHS because Endurance was "reviewing the claim." Only to find out that it wasnt covered. What a joke.
Endurance was really helpful with support and reachable always when needed. Recently filed a claim for my repair and endurance paid 3000$ without any question and made all the talk with the workshop for the paperwork. Would recommend it to everyone.
I took my Volvo xc70 into a local Denver Volvo dealer to have some issues that had come up the week before taken care of. The Dealer found a couple of issues and called about coverage from endurance. Endurance sent out an inspector and the Dealership showed them the issues. Two days later my claim was denied. The reason was because they claim that my car was used as a commercial vehicle which was against the contract terms. I knew about these terms when signing up for the service. Before signing up for the service I registered one of my other cars with Lyft and was in the process of signing up my Volvo (car with service contract) and got the paperwork filled out and the car inspected, but found out that once a car is registered and used with Lyft or any other service you are unable to get an extended warranty. I never went through with using the car for Lyft but I had filled out the paperwork. At this current time I am in the process of getting rid of my Lyft registered car, and when I was cleaning out this car I moved the contents over to the Volvo for storage. these items included Lyft paraphernalia such as the placard used. I explained the situation and showed that the only registered car that I had on my Lyft account is the Hyundai Elantra but they are still claiming that I used the Volvo as a commercial vehicle to get out of any repair work.
On March 1, 2017 the consumer contacted Endurance and purchased a Select Premier vehicle service contract for his 2008 Volvo Xc70. The coverage details were explained during the sales call, and after the consumer agreed to the purchase the coverage, the consumer was transferred to the Verification Department where a sales verification representative went over the contract a second time with the consumer and explained Endurance 30-day money back guarantee whereby the consumer had 30 days to review the contract and if he was not satisfied for any reason he could cancel and receive a full refund. On June 13, 2017, the consumer filed a claim for an auto repair. Accordingly, Endurance ordered a third party inspection of the vehicle. The inspector reported that he found Lyft paperwork in the glove box and saw a plastic holder on the right side of the passenger's side glass. According to the contract Exclusions Section, "Coverage is not provided under this Contract if your vehicle is used for commercial purposes including, but not limited to rental, taxi, limousine or shuttle..." Endurance's Customer Service Department spoke to the consumer regarding the Lyft information and denied claim. The customer service representative asked the consumer to prove this vehicle is not registered with Lyft but the consumer could not provide proof and therefore the claim remained denied. Upon receiving the complaint from the Revdex.com, Endurance's Customer Service manager contacted the consumer and again asked the consumer to provide anything from Lyft to show this vehicle is not registered. The consumer stated that he did not have anything. The consumer state he filled out the paperwork for Lyft, went to the inspection but never officially signed up with Lyft for this vehicle. Endurance's Customer Service manager explained to the consumer that if he cannot provide information then this vehicle is ineligible for coverage. Endurance issued the consumer a full refund.
VERY NICE PEOPLE TO WORK WITH.
I needed to change my card number for payment. They were proficient and very nice.
All of my experiences has been very good with each person . All positive.
Mr. Mike was very helpful. I am so satisfied. Very Excellent Company ??
I did not enroll in their service and have requested that they stop provide me a full refund. I have called requested a refund and this service to be cancelled. To date I have not received my refund of $143.70 from February and want my money back
Endurance's Customer Service Manager called the customer and the customer stated she never filed a Revdex.com complaint but it was done by a third party.
The contract was cancelled and the customer was issued a refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Margaret
Amazing customer service very thoughtful company
I had purchased a Diamond plan for my 2016 *** and later that same day learnt from my dealer that vehicle was already covered for 100,000 miles as previous owner just transferred the warranty. I called Endurance and spoke to Martin, who voided my contract in 2 minutes and it was the best customer service experience ever.
My phone call was fast and I was helped with respect and great customer service
On April 10, 2017 canceled the extended warranty I had with Endurance over the phone. I also sent certified letter giving contract number, proof of odometer reading, and all the info with my address to send the rebate. They received my certified letter on April 14 at 11:59 a.m. When I called on May 24 to find out where my rebate was, Eddie said they received my certified letter one week after it was actually delivered (he said received on April 21). He said we had to CALL before they would process the rebate even though I had requested in writing. He said on May 24 that a rebate would be sent the following week. To date nothing has been received. We have talked with three people at Endurance saying the rebate is coming: Martin, Eddie, Nick. During these calls they have confirmed our address and/or receipt of letter. On June 13 we were told that the check got returned yet they confirmed our address and it was correct. They said because it was returned they had to reissue the check and could not send it out right away and it would take another week to 10 days again. Over two months later we still have no rebate check in hand!
Endurance's Customer Service Manager spoke to the customer and apologized for the inconvenience. The customer's wife confirmed she received the refund.
Iam so happy to have endurance by my side but I was much more happy with Steve who help me with getting my car fixed he made me feel like we were family and I never saw he's face thanks Steve keep up the great work ????
I purchased an extended warranty package (their Superior Used plan) for my 2006 *** pickup. While on a recent trip about 210 miles the service engine light came on. We were located pretty much in the middle of nowhere. So I did a quick check of the engine and everything seemed ok to drive on to a service center. When the service ***, of Coeur d'Alene, ID., checked out the issue they indicated that the turbo on the vehicles diesel was bad and needed to be replaced. I followed the warranty companies procedures for filing a claim, by having the dealers service managed contact them. They sent an inspector to verify the repair work required. The service department was then informed that the turbo replacement was not covered and the claim was denied due to a build up of carbon in it, indicating lack of maintenance. On request I had supplied all the paperwork I had on all oil changes and any past work that had been done on the truck. I had all the required service checks performed while I owned the truck. I was not aware of any additional service was required to the turbo.
On January 23, 2017 the customer contacted Endurance and purchased an Endurance Superior Used vehicle service contract for his 2006 *** with approximately 87,000 miles. Endurance's Superior vehicle service contract is a "stated-component" contract which means the contract covers the cost of the repairs for the mechanical breakdown of the parts "stated" in the contract. At the point of sale the customer was made aware of the coverage details of the vehicle service contract, and upon his agreement to purchase the vehicle service contract the customer was transferred to Endurance's Verification Department where a Verification Representative went through what the contract covers and verified the customer's understanding of the contract. The customer was also provided a hard copy of the contract which was sent via USPS Critical Mail with delivery confirmation. On June 7, the customer initiated a repair claim for a shifter assembly as well as the customer's car's turbo. The shifter repair was denied as the shifter is not listed for coverage in the customer's vehicle service contract. The turbo repair was denied because according to a third party inspection of the vehicle, the turbo actuator was clogged with carbon build up and the carbon build up caused the failure. Endurance spoke with the customer and in the interest of customer service, issued the customer a full refund. Endurance's Customer Service is also helping to source parts for the customer at a less expensive price.
The customer has been issued a full refund. Per the Superior contract, "Replacement of Covered Parts that have experienced a Breakdown may be madewith original equipment manufacturer parts, non-original equipment manufacturer parts, re-manufactured parts, or used parts at the Administrator’s discretion." Although the repair was not covered and the contract was cancelled, Endurance offered the consumer to help source parts for his repair at a less expensive price and understand if the consumer does not want Endurance's assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that although it's not what I would call good business practice, I will accept the latest offer as satisfactory to me.
Sincerely,
Dennis