Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Endurance Warranty Services
Add new contacts
ADVERTISEMENT
Today I called to file a claim on my *** Accord and was greeted with a lovely young lady named Sheila who walked me through the whole process and now my car will be back on the road in no time!
An excellent experience! Daniel *** helped me a ton in the cancellation of my policy. I particularly liked that he was very transparent about the fees and refunds that would happen.
I will definitely consider signing up with Endurance in the future!
Hello I would like to address the recent customer service representative named Sheila *** from Endurance Warranty services and she was not only pleasant and professional in her answers to my account information, but she was also very informative & knowledgeable in the info given to me about my policy and that really impressed me with the level of service being as how my account was not current, she made me feel comfortable. Very Wonderful...
John has really helped me with deferring my monthly payment and keeping my warranty on GRACE my car. He was a listening, empathetic assistant.....you should have a 100 more 'John' s to represent your company!
I recently talked to Mr. Marinelli, Director of Customer Service and would like to say it was very enjoyable. Mr. Marinelli answered my questions in a very professional manner. He answered all of my questions favorabliy.
I would like to file a complaint against the company, Endurance Warranty Services, LLC. For going on two years I have been receiving mail from them addressed to my minor child. When I started getting mail he was 11 years-old. They have been trying to sell him an extended warranty on a ***. My son has never owned a ***. I have never owned a ***.
I called them twice, maybe three times within the past 18-months, and was reassured each time that his name would be removed from their database and that never occurred. The notices have continued to come. The most recent was dated 9/30/2017 with vehicle code ***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Please update the request as resolved.
Sincerely,
Sue
Thx you Eddie for all your help ! You made my experience a great one
Endurance you are simply the best ! Eddie *** thank you so much ! You made my whole issue with my dealer so simple when they tried to overcharge me ! Thanks
After having an issue with my claim I spoke with John at Endurance and he was a great help.
Thanks you Eddie for helping me keep the policy
The letter sent out to potential customers is an officious looking letter warning of possible warranty expiration. Nowhere on this letter is any listing of "Endurance Warranty Service". Terms like "Vehicle Alert Notice". "By neglecting this notice your coverage will be at risk...." "Out records indicate you have received multiple notices...". To an elderly individual or retiree this type of scare tactic is predatory. When I called them to express my concerns regarding the tone of the letter the "customer service rep" was smarmy and impolite.
Scaring people with officious sounding communications is not a business model, its criminal.
Endurance warranty is an absolute scam! These guys will fight you just so they don’t have to pay a claim. Their customer service is horrible everyone plays phone tag and passes you off to someone else. I paid 3k for coverage and when I need my sunroof repaired they denied and said because I installed shocks that aren’t original all the vehicle is voided. The mangers are not there to help you or resolve problems. Save your money or go with any other company.
This is a review not a complaint. When I purchased my vehicle I purchased an extended warranty from the dealer that covered my car bumper to bumper. In shopping around after the initial purchase I came across this company and due to the total price difference and no interest payments I cancelled the original policy I purchased from dealer and replaced it with one from this company. It proved to be one of the biggest mistakes I’ve made in a while.
This company does not sell a product that adds the extra level of insurance one would be seeking or needing when a break down occurs. They exclude many critical components from coverage and don’t even mention many others at all in the policies. They will not approve any repair for anything not listed specifically in their policies. Even if said part is connected or embedded in a covered part. And with the language they use in their policies they simply have no legal obligation to do so.
In my case, they denied a claim for a failed fuel injector. Fuel injectors as they are not mentioned anywhere in th policy are not covered. A repair of over one thousand dollars on my vehicle to my very unpleasant surprise.
I do not fault Endurance for not paying my claim nor am I upset with their lack of service. Examining their policy you can clearly see that they are following it to the letter. The fault is all mine for swapping extended policies in the attempt to save money. The Extended policy was about two grand less than the one I had originally purchased with vehicle. Well this out of pocket repair has already consumed 80 percent of the savings
Bottom line this company, is very astute with their contract language and sell services designed to take your money. But not pay for repairs. Be smarter than me. If you’re looking for an extended warranty because you think you might need to use it. This is not the right company nor product for that.
After a rough start I eventually came in contact with Steven *** and he became my go-to person as I navigated the repair process. Although it was a long and often frustrating process, Steven was always professional and calm and kept the process moving forward. I felt he truly was an advocate for me while working with the claims people and the repair shop. If this was a review of just Steven, I would have given it five stars.
After having my policy just over 2 months I have a major malfunction with my transmission and Endurance Warranty went above and beyond to help with not only my repair but also showed outstanding professionalism in walking me thru the steps of getting the service done with my vehicle. Steve *** gave me information that was very informative and put my mind at ease as it related to what steps had thus far been taken and what would happen next for my claim. I would highly recommend anyone looking to extend coverage or add coverage to their vehicle to use Extended Warranty Services.
Rodney *** contract #
I believed in Endurance in spite of the negative reviews. they called with persistence about signing me up for a warranty. yet, from the time the policy is sold until the claim, Endurance is not honest about the coverage and the process of their warranty information. The call was recorded by endurance on 10/12/17. I called to tell about an issue on on 2008 ***. I had a dealer mechanic on a 3 way call. The endurance agent would not accept ***'s diagnosis of the problem which was a warranty extension issue. and I was told to break down the engine to prove a cause of failure and that rings and pistons were covered in the warranty. Then endurance would sent a representative to the site within 24-48 hours. I asked to speak with a manager as was denied. *** broke down the engine and proved the cause of failure. Endurance denied the claim stating that oil consumption was excluded! we informed Endurance that it was an oil consumption issue and had already done the oil consumption test before we broke down the engine and were advised by Endurance to still break down the engine. This is extremely misleading. At no point in the 10/12/17 conversation was it mentioned that oil consumption was excluded. Endurance doesn't take responsibility for misguiding me and I left to pay for the repair and the engine diagnosis. The customer service rep and the claims rep on 10/12/17 both told me that rings and pistons were covered even when I informed them of the problem. I asked specifically about this issue and what would happen if I broke down the engine and the diagnosis was correct. There was a witness on the call and the claims rep advised us of this processing knowing it was not covered! This is good business. very manipulative.
On March 31, 2014, the customer contacted Endurance and purchased an Interstate Xtra Supreme vehicle service contract for his 2008 *** with approximately 118,000 miles on it.
Please be advised, Endurance was strictly the seller of the vehicle service contract. Endurance sold the customer an Interstate National Dealer Services vehicle service contract. Interstate National Dealer Services is the administrator/obligor of the vehicle service contract which means Interstate National Dealer Services administers (approves or denies) the claims and is obligated to pay the approved claims. Endurance played no role whatsoever in the approval or denial of the claim.
In the customer's complaint, he states "The Endurance agent would not accept ***'s diagnosis of the problem...Endurance would sent a representative to the site within 24-48 hours...Endurance denied the claim..." However, it was not Endurance the customer was speaking to, it was Interstate National Dealer Services."
The only time the customer called Endurance was on October 12, 2017. Endurance's Customer Service Representative told the customer that she can tell him what is eligible for coverage but Interstate National Dealer Services makes the decision regarding the claim and condition of the part. Please find attached the call between Endurance's Customer Service Representative and the customer.
Our office, as the seller of the policy, gets involved on numberous occasions when the vehicle service contract company denies a claim by calling the company on the consumer's behalf to ascertain why the claim was denied and to put forth the best case for the warranty company to approve the claim. However, as stated above, Endurance had no knowledge of the customer's claim denial until we received the Revdex.com complaint.
Upon receiving the complaint, our company contacted Interstate to ascertain the issue with the customer's car repair. ***ing to Interstate the customer's claim was denied because it was determined by inspection that the part malfunctioned due to wear and tear. Wear and tear is excluded from Interstate's contract.
In the interest of customer service, Endurance's Customer Service Manager attempted to contact the customer on October 18, October 24, October 25 two times and October 26 and did not receive a call back yet.
Nicole was AWESOME. She was very professional and knowledgeable. Based on the way Nicole handled my concerns, I would DEFINITELY recommend Endurance to my social group.
Company mailed misleading information that makes it appear you are already a customer. After falling for the scam I asked that my info be removed from their calling list and instead I only received more calls in the same day.
The consumer contacted Endurance after-hours to request she be taken off the mailing list. Endurance employs an inbound third party call center to handle all customer service issues after normal business hours to ensure consumers can talk to a live agent. In this instance the third party's live agent marked the consumer's file "working" and as a result, Endurance's customer service representative attempted to reach out to the consumer. Endurance is sorry about any confusion this caused the consumer and confirm that the consumer was added to Endurance's "Do Not Mail" database to ensure that the consumer will not receive a mailed advertisement from Endurance in the future.
I purchased an extended warranty for My truck in have a problem my daughter saw smoking out the exhaust pipe took to *** it's been a week now and I can't get the repair done all I'm getting is the round a round back and forth and no solutions to fix it they ensure me that if a problem a rise while I have the contract they honor the the problem so I am considering the next step is to take them to court about this issue if nothing get resolved
On August 21, 2017 the consumer contacted *** and purchased an Endurance Secure Plus vehicle service contract for her 2007 *** CX-7.
On September 28, 2017 a respresentative from Hiley *** contacted Endurance's Claims Department to initiate a claim on the consumer's car. The repair facility reported that the consumer had driven her vehicle in with the check engine light on, smoke from the tailpipe from burning oil, and an extremely low engine oil level. Upon inspection the repair technician determined that the turbo charger inlet seal had been leaking long term. This was causing oil to enter the combustion chamber and burn, causing the smoke from the tail pipe. The issue had been ongoing long enough that the consumer ran her engine extremely low on oil, and had continued operating the vehicle long enough that engine damage occurred.
When the claim was started the Endurance Claim Adjuster ran a *** report as per policy at the time of a vehicle's first claim. The *** report showed that the vehicle had been at Hiley *** on May 29, 2017 with a mileage of 157,218 miles. The consumer had reported a mileage of only 156,745 miles 3 months later when she purchased the policy on August 21, 2017. So the Endurance adjuster requested the consumer's maintenance records, including the May 29th invoice, to verify the consumer had been following the manufacturer's required maintenance schedule and to obtain documentation to attempt to correct the start mileage on the policy.
The consumer contacted Endurance on October 2nd and seemed to have not been informed of the mileage issue or the request for maintenance records that had been made to her repair facility on September 28th. The Endurance Claims representative explained the issues and made a second request for these records to attempt to correct the start mileage and proceed with the claim. Endurance received records on October 5, 2017. The consumer was unable to provide any records from around the time of contract purchase and provided an oil change invoice from May 3, 2017 at 156, 472 miles and the invoice from Hiley *** from the May 29th visit at 157,217. This invoice confirmed the mileage reported to *** was correct.
The Secure Plus vehicle service contract requires a mandatory Waiting Period before the coverage takes effect. The waiting period equals 30 days and 1,000 miles from the odometer mileage at contract purchase. Failure of a covered component occurring with the first 30 days and 1,000 miles after the start date will not be covered.
The consumer was given all possible benefit of the doubt in calculating the start mileage at point of purchase to make sure she was as far into the Waiting Period as possible. The start mileage was updated to 157,968 miles. This put the consumer 502 miles into the 1,000 mile Waiting Period. Unfortunately, the claim occured during the contracts Waiting Period and the was denied for pre-existing condition.
THIS COMPANY WILL SCREW YOU OVER. We have been actively paying on our extended warranty for over a year. Recently my 2013 *** Outback needed to have the engine repaired due to an oil leak. They Declined the claim due to the fine print. READ THE FINE PRINT. Endurance will find any way to not pay for the claim. I personally called and recorded the representative and pretended to be a new customer, and let me tell you the bells, whistles, and perks they had. I even asked if there was an oil leak in the engine and I needed to have the valves repaired, and catalytic converter if it was covered. OF COURSE IT IS. However when going through the inspection at the shop for the claims process, the inspector stated that he had everything they needed. After talking to multiple representatives, and waiting almost two months for the coverage it was denied because the shop put the vehicle back together. I have a job, grandkids and being without my vehicle for 6 weeks during this coverage was enough. I am extremely disappointed and after reading their FINE PRINT, its clear that almost every claim over $800.00 is not covered and they will find any reason to not do it. Save yourself the money, hassle and time. This company is a joke, a scam and a great way for them to get monthly payments. I have three recordings, which all contradict each other, therefore they are selling this warranty as if its full coverage. Don't be the i
t, there's always fine print, which is never stated during the sale.