Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I Priscilla *** dropped my 2011 *** to *** Superstore on Bennett Ave on July 5 2017. For a oil change. My car was having some problems with slowing down and speeding up. So I asked that they would check my car out. At that time I gave Matt *** my Extended warranty papers from Enduance.A couple days later he (Matt ***) called me and told me that Endurance wanted to know did I maintain the car. My records were in order because *** Superstore was the shop who had the records. Then they wanted *** to break down the car so an adjuster can come and check the car out which took about a week. WHEN they did get back to me they told me that Endurance said they were Not going to pay for my REPAIRS. I told them to repair the car and I will deal with Endurance. I talk to a man at Endurance name Art on July 17 2017 he said they couldn't pay for the repairs But they would give me 400 hours off my ***, send me a 100 dollar gas card and they would not *** me for August. And my payments would go from 119.46 to 88 dollars a month. I called him back on the 18th of July and told Art that I was not satisfied with what he told me. I told him that I didn't want Any of those gifts. I wanted my car payed for and if Not I was taking them to court. In return he told me that he had to report this to his supervisor. I say ok and we hung up. 20 minutes later Eddie *** called me speaking very aggressive to me and telling me if I take them to court your going to pay all of their legal ***s. So I told him that he needs to Stop trying to Bully me and I'm not scare because that what I brought my Extended warranty for. Eddie *** told me the Timing belt was stretch out and that was a big problem with the 2011 enclaves and I need to call the manufacturer and see if they would pay for it. So I call the manufacturer and spoke to a woman name Michelle. I asked her had they had a recall on timing belts for 2011 Enclaves she checked and told me there were no recalls on
On September 16, 2016 the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her 2011 *** with approximately 87,000 miles on it.
On July 5, 2017, Endurance's Claims Department received a call from a repair facility to initiate a vehicle repair claim stating the customer reports that her check engine light is on and the vehicle feels as if the speed is slowing down erratically and jerking. Upon inspection the technician found the oil level to be low and noise to be coming from the timing chain. The Diagnostic Trouble Codes (DTC's) that were pulled were consistent with a stretched timing chain.
In order to verify the stretched chain, verify the condition of the tensioners to see if a failed tensioner was causing the issue, and to check for any damage that may have occurred, the repair facility needed the customer's authorization to remove the timing cover.
The customer authorized the repair facility to complete the diagnosis.
On July 10, 2017, upon completing the diagnosis, the repair facility contacted Endurance to report that they found the timing chain to have stretched. Unfortunately, the Select Premier vehicle service contract does not cover failures or repairs due to wear and tear, and the repair claim was denied as such. A stretched chain is normal wear and tear over time, a broken chain is an actual failure covered under the contract.
In the interest of customer service, Endurance requested a third party inspection of the vehicle. The inspector verified that the timing cover had been removed and that the timing chain had stretched and was currently hanging loose approximately 1/8th of an inch below the top timing chain guide. The inspector and technician agreed that this was consistent with excessive wear of the timing chain due to time and miles. There was also evidence of this being a long term issue, as the chain had stretched enough and had been that way long enough to have made contact with the timing cover "slapping the timing cover" and leaving marks.
Endurance's Customer Service Manager has attempted to contact the customer over the last few days but the customer has not answered.
Revdex.com:I Priscilla *** and Endurance have settled our situation. Thank you Revdex.com for your service.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Priscilla
This business is a complete fraud and scam. Each time I called spoke to the same person with a different name. Was originally told the policy was active but when called back told there was a 60 day waiting period. So after the third or fourth time calling asked them define active.... So basically misleading and blatantly lied to from the beginning. Then after enough inaccuracies called back within 24 hours to cancel "Daniel" or maybe another name used buy the same person insisted on interrogating me of why I don't want to use them, I explaining I don't need to converse any longer he as a customer service rep becomes combative.........Really does a full grown adult need to answer to anyone but to oneself. This is rep is a total piece of garbage. At least if you are going to get someone to scam have some talent. BAD BUSINESS ALL AROUND>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Truck is in shop and they sold me a warranty policy ,mislead me when they sold it,and now they dont want to honor it,a part they cover failed and sent metal to other parts of the trucks engine parts that have to be replaced and they refuse to take care of it.They are rude ,misleading and intend to do whatever I need to do to get them to honor their warranty
On September 23, 2016 the customer contacted Endurance and purchased Endurance's Select Premier vehicle service contract for his 2015 ***.
On September 25, 2017, Paris *** called to initiate a claim on the customer's car stating the fuel filter message came on the dashboard and the truck then died and would not restart. The fuel pump had failed and contaminated the fuel pressure regulator. Paris *** wanted to replace the entire fuel system as a precaution. Endurance requested a third party inspection of the vehicle. The inspector was able to confirm the pump failure and fuel pressure regulator contamination. The pump and regulator were both eligible for coverage under the customer's contract. However, the fuel lines did not require replacement and should be flushed, and the injectors were not damaged and are not listed for coverage under the customer's contract.
Due to parts availability it was more cost effective to ship the complete fuel assembly kit, including the non-covered parts and fuel lines, than it was to purchase just the pump. This not only made the coverable repair more cost effective for Endurance, but also took care of purchasing all the non-covered parts for the customer and making his out-of-pocket expense much lower. Nevertheless, Paris *** declined the offer to the ship the assembly kit and instead chose to charge the customer in excess on both parts and labor. Endurance authorized the dollar amount of the fuel system kit and the customer was responsible only for the labor charges of installing the non-covered parts and the overage on parts being charged by Paris ***.
Per the Endurance Select Premier contract Exclusions Section:
Coverage is not provided under this Contract for any liability for property damage, or for injury to or death of any person arising out of the operation, maintenance or use of Your Vehicle described in this Contract, whether or not related to the parts covered. For loss of use, time, profit, inconvenience, or any other consequential loss (except as may otherwise be provided under the Coverage described herein), including any consequential damage to a non-covered part that results from a Breakdown.
Endurance's Customer Service spoke to the customer regarding the claim before he filed a Revdex.com complaint and even after explaining that Endurance purchased the kit needed. Customer's concern was his out of pocket costs for non-covered parts along with labor hours charged by the dealership which Endurance cannot control.
Complaint: ***
I am rejecting this response because:The same reason as before ,a part they cover failed and damaged other parts that had to be replaced and they refused to honor their warrantty
Sincerely,
Robert
The customer continues to state that he wants Endurance to cover a part that the contract simply states will not be covered. Endurance administered the customer's claim according to the Select Premier vehicle service contract. Endurance's Select Premier vehicle service contract is a "stated component" contract, which means the parts "stated" in the contract are the parts covered by the contract. Further, in the Exclusions Section of the contract it states "Coverage is not provided under this Contract for...including any consequential damage to a non-covered part that results from a Breakdown."
Endurance approved the repair claim for the fuel system kit. The customer was only responsible for the labor charges of installing the non-covered parts and the overage on parts being charged by Paris ***.
Again, the customer's costs for non-covered parts along with labor hours charged by the dealership are costs Endurance cannot control and is not obligated to pay per the Select Premier contract.
I received in the mail (made to look like my existing warranty) and I purchased a "superior" option which was supposed to cover almost everything. The firm doing the pitch was not "Endurance" but rather a firm out of Texas. After buying the product I got suspicious and did an investigation on both parties. I spent a large amount of money to cover my BMW and the first claim made in April 2017 was dismissed (Claiming pre-existing condition). The second claim was made in September 2017 and again was denied this time saying they do not cover leaking gaskets. I had a malfunction identified by the dealer with the oil filter housing assembly and they made the repairs and the $1000 bill was denied again, this time saying they do not cover gasket repair. I have had other warranty companies and after spending $4,900 I have yet to see a penny in coverage. AVOID THIS COMPANY
The policy is fantastic!!!! Customer service is superb Eddie *** is number one and answered my questions. He deserves a raise. I feel confident after he answered my questions.
I would rate Daniels' service as a 5 star review - he was very helpful over the phone even offering other ways the service agreement could be used. At this time, I do not need any of the services you provide - but will definitely keep you in mind if I go over my new warranty in the future.
Thank you again for your help..Sandy
I was told they would cover my transmission problems and was told they can’t and that it’s my driving that caused the dam when I baby the car. I would never recommend this place and they wouldn’t even give me my money back.
I'm receiving harassing letters from Endurance Warranty Services LLC every 2 weeks threatening me that I'm loosing my car warranty because I'm ignoring their solicitation mails. As a matter of fact I started leasing new car 2 months ago. Called them twice and some Chinese lady barely speaking English promised to take my name from their mailing list. Never done. Today called again and she hang up on me. Furious. I want this "business" fined for harassing people. I did not WANT them in my life. It is a pure intrusion in my private life.
I purchased a car warranty through Endurance Dealer Services. The engine went out in my ***. I filed a claim with the warranty company and they denied the claim. I asked repeatedly for a denial letter to be sent to me and they are refusing to send it. They gave us a different reason why they denied the claim every time we called them. Not one of the reasons they stated was true, factual, or could be proven without the engine being taken apart (which it wasn't or hasn't been). I will be requesting to go to arbitration with them. I would like a denial letter sent to 1*** before the end of September 2017.
On July 24, 2015, *** sold the consumer an Endurance vehicle service contract for his 2011 ***. On August 10, 2017 Endurance's Claims Department was contacted by *** Repair to file an engine claim for the consumer's vehicle. The repair facility reported that there was NO oil registering on the dip stick, and that the engine was completely locked up. It was also reported that the starter and battery cable would smoke when attempting to start the vehicle, damage caused by the starter being continuously cranked against an engine that would not rotate. Endurance requested that the consumer provide maintenance records, as well as requested a third party inspection of the vehicle that was competed the following day. The third party inspector verified the repair facility's findings that the engine was completely locked up, there was no oil in the engine, as well as finding a leak from the timing cover. There was no oil sticker in the window. During this time the consumer submitted maintenance records however there was no proof an oil change was performed. One was from April 25, 2017 in which the vehicle was at *** Motors for a check engine light that was setting crankshaft position codes. The light was on due to the oil level being 3 quarts and went off when the oil was filled. The old oil was not removed and replaced and the filter was not replaced. There was no other record of maintenance submitted by the customer other than a hand written letter stating they had an oil change done in November, 2017 by their brother-in-law (obviously it is not November, 2017 yet and there is no proof of oil change), then stating they had another oil change done in July, 2016, again no invoice or record proving the work was done or at what mileage, and then another in May, 2016, again no evidence or record proving the work was done or at what mileage.
The claim was denied due to loss of fluids. The consumer had been operating the vehicle with low fluid level and had operated the vehicle until there was no oil left in the engine and it locked up. At no time did Endurance Dealer Services refuse the client a denial letter and we would be happy to write one up. We will also be happy to provide the records submitted by *** Motors as well as the third party inspector's findings.
The consumer's attorney was nevertheless intent on filing for arbitration per the dispute resolution process of the contract. In the interest of settling the dispute, not incur legal fees and costs, and customer service, Endurance talked to the consumer's attorney and agreed on the amount to pay the claim.
Endurance denied my claim for my car repair because of the size of my tires. Endurance had the repair shop to tear down the car. Since they canceled my policy, I'm stuck with a $600 dollar bill for the teardown. If they knew my claim would turn down because of tire size. Then my vehicle should have never been torn down.
Upon receiving the complaint from the customer, Endurance did an internal investigation of the facts regarding the customer's claim, including interviewing the individual claims adjuster. Endurance concluded that the claim adjuster did error in requesting a tear down of the customer's vehicle in order to diagnose the problem. Endurance paid the tear down bill on behalf of the customer, cancelled the customer's policy because the car was not eligible for coverage due to oversized tires and issued the customer a full refund.
Endurance charges us $2689.00 for a Xtra Supreme coverage contract, which according to their website is like that of a "bumper to bumper" warranty coverage, yet when I took my vehicle to the dealership they called and found the rack and pinion steering column which needs to be replaced is not covered. When we called to ask why we were told that "in order to cut cost, it was determined that the steering was on the least likely things to go wrong on a *** vehicle and therefore it is not covered." Yet, in my coverage booklet it does not state that at all. This was not told to me when we signed up for the policy, nor did we receive any notification that the coverage/policy was changing.
On July 24, 2015 the consumer contacted Endurance and purchased an Interstate National Dealer Services (INDS) XtraSupreme vehicle service contract for her 2010 ***. At the point of sale and during the verification process, the consumer was provided with the complete coverage details of the vehicle service contract and also made aware of Endurance's 30-day money back guarantee. The consumer was also mailed a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation.
Please be advised, Endurance is strictly the seller of the vehicle service contract. Endurance sold the consumer an INDS vehicle service contract. INDS is the administrator/obligor of the vehicle service contract which means INDS administers (approves or denies) the claims and is obligated to pay the approved claims. Endurance played no role whatsoever in the approval or denial of claims.
Upon receiving the complaint regarding a denied claim from the customer, in the interest of customer service, Endurance contacted the customer, cancelled the policy and issued the customer a refund.
I just received a letter in the mail which my first look was that it was a spam mail because it had no return address. Upon reading the letter I saw a lot of "Red Flags" 1. car companies do not give your information to others. 2. No where on the letter states the name or website of the company. I played along and call the number. Not one time she said the company’s name until I asked. She want on telling me how my warranty expired and how I can save with them. she wanted me to give her my credit card information. I told her what is the name of the company and how did they get my information. she said that my car dealer gave it to her. I said Really then what is my V.I.N number. She went on by telling me how much I would save using this company not answering my question. I asked for the website. She paused and said Endurance.com. She said just google it and you will see our name. I told her no I am going to check the Revdex.com to see if they are legit. She continued trying to sell me the warranty but I cut her off and told her that I would get back with them after I have done my research. 1. Endurance.com is Not linked to this company(Look it up yourself). Please do your research before you give them your personal information.
Endurance is a Certified member of the Vehicle Protection Association (VPA). In order to be a certified member of the VPA, a company must be audited by a third party law firm according to the VPA's Standards of Conduct. One of the Standards is the company must disclose who the company is on the mail advertisement. Endurance states it's name on every mail promotion. The mail piece the consumer speaks of above is NOT and Endurance mail piece. Further, the sales agent the consumer spoke to was not an Endurance sales agent. Whenever a consumer calls Endurance, a welcome outgoing message says "Thank you for calling Endurance". Lastly, Endurance's website is not Endurance.com as the agent stated. Please have the consumer provide the mail piece and Endurance will find the unscrupulous company and take the appropriate action. Thank you.
I've been with Endurance for 7months now and so far so good. Customer service is always have been cooperative and pleasant to speak with. I definitely will be recommending endurance to friends and family
I purchased a warranty and was told if I had a problem I had to drive 1000 miles to use it the truck drove fine all of a sudden on the 59th day the transmission stopped working I called the warranty company they told me to tow it any where that would work with them so I had it towed to shumacher buick in lake park florida they told me that the transmission needed to be replaced so they sent an adjustor out then he said we needed to authorize a break down of the transmission , I asked why I was told by the warranty company so they can see whats wrong and when they see it they were going to authorize the repair. when the break down was complete they sent another adjustor out to say they were not going to cover it because we called in too early and the 2nd excuse was it was a preexisting problem the 3rd excuse was it was before the 60 day grace period. I should of been during the phone conversation before I gave them my card number and I wouldn't have gotten the policy, if the car wasn't covered I should have been told this from the beginning then I could have waited till I got the money to have it fixed,why send an adjustor if it wasn't covered from the beginning or authorize a break down leaving me with a bill for $1659.26. transmission torn apart in pieces in my vehicle. then they call and pay $900.00 on it and cancell the policy I'm still with no transmission in my car, my transmission is in pieces and I'm walking everywhere since August 2nd that is dishonest practices and cost money that could have gone toward repair. I'm very angry and dissatisfied.
On June 5, 2017 the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract. During the sales and verification process the customer was told that the vehicle service contract comes with a 60 day and 1,000 mile Waiting Period. The customer also received the physical vehicle service contract in the mail. On the first page of the contract it states the Waiting Period is 60 days and 1,000 miles. In the Terms and Conditions, Definitions Section, "Waiting Period means the period of time and mileage that must transpire before a claim may be filed hereunder."
The repair facility originally reported to Endurance that the customer's vehicle came in for a repair on August 7, 2017, which was outside of the Waiting Period. As the failure appeared to be a hard part failure, Endurance had no reason to suspect the issue as being a pre-existing issue in nature and proceeded with the claim as normal. Upon the first inspection, the third party independent inspector confirmed the customer's complaints and agreed with the technician's assessment that the failure was most likely a hard part failure of the 3-5-Reverse wave plate. The shop proceeded in getting the customer's authorization to tear down the vehicle to determine if the transmission was rebuildable or if further damage had occurred due to the 3-5-Reverse plate failure that would require complete transmission replacement.
Upon the 2nd inspection to confirm the damage found by the repair facility after tear down, the inspector also discovered another document that the repair facility had not originally provided. While the repair facility had reported that the vehicle came in on August 7, 2017, 3 days outside of the waiting period, they had an initial intake and write up sheet that was dated August 3, 2017.
August 3, 2017 was still inside the customer's 60 day Waiting Period. The repair facility had waited until after the customer's waiting period was over to file the claim, and then provided false/misleading information to Endurance's Claim Department about when the vehicle had actually arrived. With this new information the claim was promptly denied as Pre-existing the contract's activation.
In the interest of customer service, Endurance paid $900 covering the cost of the vehicle's teardown as well as offered to cancel the customer's contract and issue a full refund of money paid towards the contract (over $400).
I cancelled my warranty over 3 weeks ago and have yet to receive my refund. I have called and spoken to several reps with one telling me that he had no ideal why my "first request hadn't been put through". That was a week after the 1st request. Its been almost 2 weeks since my last request even though I was told it would take only 3-5 business days for the money to be returned. Ironically, this was the same thing I was told during my 1st request. I called a few days ago to make sure the last request had been filed since I had yet to receive the money just to have the young man tell me it takes between 7-10 days to receive your refund, not 3-5. Now it's been over 10 days since my last request.
Endurance's Customer Service Manager spoke to the customer and she confirmed she received the refund.
Endurance was able to lower my payments
I've had to use the warranty twice since buying it, both times things went very smoothly. Glad I have it with you!
I have been receiving numerous phone calls weekly for about a year from Endurance Warranty Services regarding a warranty on my ***. Repeatedly I have told them that I NEVER owned a *** and to take my name off their list, yet I continue to receive these harassing calls. This week I received a call, plus a notice in mail about a *** I NEVER owned. One of the reps asked me what kind of car I did own and I told him it was none of his business. He asked if I wanted a warranty on my car and I said that even if I did, I certainly would not use their company since they continually harass people and do not keep accurate records. When I asked where they got their information from, he gave me an unclear answer. Also, they call from different phone numbers and just started leaving me voice mail messages too. I have tried hanging up, screaming at them, not answering the phone and calmly asking get them to stop calling, and threatening to report them to the Revdex.com, but nothing works. I am at my wits end with these harassing calls and hope the BBC can resolve this issue.
Great customer service and awesome employees!
Policy was cancelled on July 17, 2017 with employee Lakia *** at (312) 989-1162, with written documentation. Was told my money would be refunded and am still waiting. Contacted Lakia *** August 16, 2017 with a follow up phone call since I had not received the refund and was told by her it had been mailed. Today Aug 23, 2017 I contacted Endurance customer service and was told it had not been processed yet. At that time I contacted Lakia *** again and she said she would ask them to expedite processing the refund, which means it had not been processed as she stated in written correspondence or verbal communication. So disappointed that this company will take the money but won't give it back, as a fair deal in the contract we both agreed to. And the dishonesty or incompetence of employees.
Endurance's Customer Service Manager spoke to the customer and the customer confirmed she received the refund.