Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Nicolefrom Endurance Warranty company has conducted her self very professional in providing excellent outstanding customer service in resolving a third party issue. I thank her for the services that she provided and welcome in taking the time to commending her for going above the call of duty in assistances in resolving my issues with the third party branded car dealership.
I read the reviews about how rude Customer Service was when someone tried to cancel but they were COMPLETELY wrong. Daniel was by far a sweetheart & so was the gentleman that helped me when I got the policy a few months ago. I couldn't be happier with the service they provided, and I'm kinda sad to go...I just happened to find a better deal when I re-financed my car. But it was a great experience. THANK YOU SO MUCH DANIEL!
DO NOT BUY ENDURANCE WARRANTY! NOT A WORRY FREE WARRANTY! YOU WILL BE STRANDED ON A HOT LONELY DESERT ROAD.
I have purchased several warranty's from *** this time I chose to opt-out. Endurance offered me a better quote and WHAT A NIGHTMARE!! I took my *** to the *** dealership and was told by the service guy that endurance rep told him I should have bought better a warranty.
I repaired the suspension myself for under $100. I tried to use the warranty for another issue and it ONLY COVERS A PERCENTAGE OF THE PARTS. The warranty clearly states that it covers hub bearings. ENDURANCE WARRANTY IS HIGHWAY ROBBERY.
They keep sending us a letter that says Factory Warranty is due. They try to scam people.
Endurance placed the consumer on our internal "Do Not Mail" database to ensure the consumer does not receive any direct mail advertisements in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. If you send it to us one more time, we will file a complaint again with Revdex.com.
Sincerely,
Ritsuko
When I purchased the warranty for my vehicle, I was told what all is covered. When it was time to file a claim, they advised the dealer that was doing the repairs that they would not cover any part of the repairs.
Upon receiving the complaint from the Revdex.com Endurance did an internal investigation of company records into the handling of the consumer's vehicle service contract sales and service. Our investigation included reviewing sales call recording, the internal notes regarding the transaction as well as interviewing the customer service agents and sales person involved in the transaction. On August 26, 2016, the consumer contacted Endurance and purchased an *** National Dealer Services (***) XtraSupreme for 2012 *** with 89,321 miles. At the point of sale and during the verification process, the consumer was made aware of Endurance's 30-day money back guarantee and was also provided with the complete coverage details of the vehicle service contract. The consumer was also provided a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation. Please be advised, Endurance was strictly the seller of the vehicle service contract. Endurance sold the consumer an *** vehicle service contract. *** is the administrator/obligor of the vehicle service contract which means *** administers (approves or denies) the claims and is obligated to pay the approved claims. Endurance plays no role whatsoever in the approval or denial of this consumer's claims and had no idea the consumer had a claim denied until we received the consumer's Revdex.com complaint. Our office, as the seller of the policy, gets involved on numerous occasions when the vehicle service contract company denies a claim by calling the company on behalf of the consumer to ascertain why the claim was denied and to put forth the best case for the warranty company to approve the claim. Accordingly Endurance's customer service representative reached out to *** and was told the repair claim request was for a part specifically excluded in ***'s contract. Endurance attempted to contact the customer to further explain the contract as well as the consumer's desire to cancel but the phone number was disconnected. Our customer service representative then emailed the consumer but we have not heard back.
Complaint: ***
I am rejecting this response because: I never received any packet after I purchased the warranty. As for the claim that was made. Dealer was in full contact with the claim department, and they never even tried to accommodate any of the repairs or rental. They just kept denying any part of the repairs. So I feel that I was taken advantage of in the whole process. At this point, I don't want anything from them. I will never do business with them again , nor anyone that I know. As for the whole they didn't know anything about the problems, I feel that it is just a way for them to try to clear their name.
sincerely, Jeff ***
Sincerely,
Jeff
I want to commend Art *** of Endurance Warranty Services for his assistance today. Originally, my mechanic advised me that a repair claim was denied as a repair to an uncovered part. I called and Art graciously listened, reviewed the terms of my warranty with me and graciously explained the distinction between a suspension component (not covered) and a drive axle component (covered). Notwithstanding he offered a credit of 60% of the repair cost. In addition, in discussing other non-covered repair components (a radio), he located the OEM replacement parts at 10% of the dealer quoted price. Well done Art, you turned an unhappy experience into a positive experience for the company.
I bought an Endurance Warranty, the Supreme protection( top of the line) in October 2015 for my *** M3. During that time I was only asked simple questions such as conditions about the car (lemon, salvage, mileage etc.). After speaking them and feeling confident with the sales rep, I purchased the contract. Now, nearly 21 months later, I filed my first claim with the company to replace the throttle actuators on my 2010 M3 ($1700 in repairs). My mechanic sent an invoice and Endurance sent out an inspector to look at the vehicle. Today, I spoke with a manager at Endurance and he says that unless I pay the $500 surcharge for my aftermarket wheels and/or tires, my claim will be closed and denied. I advised him that 1) my wheels are not related to anything that went wrong (parts are all COVERED) and 2) I was not advised by the rep about having "over sized" wheels or tires. I advised him that I have the stock ones sitting in my garage and that I've had these aftermarket wheels since I purchased the contract, so if something was to go wrong then it would have a long time ago, not 21 months into the contract. The representative in 2015 neither asked me or advised me to provide pictures or about my wheels/tires 2 years ago when purchasing contract. The manager I spoke with recently was very nice and understood my situation and explained verification may have been different 2 years ago. This is unfair to the consumer since Endurance has possibly changed it and now I have to pay out of pocket for a repair. He offered me a full refund, but I want this surcharge waived and the claim to move forward. I have paid $2800 to Endurance with full confidence to protect my car, which I expect them to continue to do, and not because of some contract addition they did not advise me of 2 years ago in October 2015. I find it ridiculous how I pay my money, not notified of changes in the contract and/or initial conditions of it when I first bought it then get denied.
Endurance's Customer Service Manager spoke to the customer. The customer paid the $500 surcharge and Endurance is moving forward with the repair claim process.
Called endurance spoke with Eddie *** he helped me get current do to my sitiuon Gladys appreciate the help
A freaking scam!!! Called chevy and they informed they are not legit ! Manager got an attitude because I didn't want to give them my bank account information. Do not purchase anything from them. They can take your money and not own up to the warranty your purchasing or they can go bankrupt or out of business and you'll be SOL! Never respond to something like this unless it's from the actual dealership. You will be sorry ! Glad I didn't fall for it.
I began coverage with Endurance Warranty in November 2016. In February, I began experiencing problems with the steering mechanism (rack and pinion, pump, etc.) and took the vehicle to the dealer for inspection. Per the dealer, although the rack and pinion was going bad and required replacement, Endurance refused to cover the costly repair and attributed the problem to a seal, although they did cover a cheaper repair. The vehicle was taken to the same dealer again in March and again Endurance refused coverage.
Upon speaking with Endurance to cancel coverage, I was advised that I could obtain a second opinion and as long as the problems were attributed to mechanical or electrical failure, the problem should be covered. After taking the vehicle to another dealer in late April, the dealer attempted to obtain claim approval for over 3 weeks with little response and/or assistance from Endurance. Finally in May the claim was denied as well, although they were informed that the rack was failing and required replacement. Customer service reps that I spoke with alleged that this type of repair should have been covered.
I spoke with customer service on several occasions about cancelling coverage and was informed that coverage could be cancelled and I would receive some form of refund. I've since received an email stating, that the length of time the policy was held, mileage and the previous claim paid, renders a refund unwarranted. There's been over $1600 paid towards this warranty, not including the deductible I paid for the earlier repair.
The warranty company has deliberately denied a claim due to cost and are being dishonest in its customer interactions by attempting to retain monies paid for services they refuse to render, although their own customer service r ps allege that the claim should have been paid.
In February, Endurance's Claims Department received a claim for repairs on the customer's car. The repair facility diagnosed the cause of the problem as leaking seals and gaskets. According to the customer's vehicle service contract seals and gaskets are not covered. The customer took her car in again in April and was told the contract does not cover seals and gaskets and the repairs were previously denied as such. The customer did not fix the repair and then drove 6,748 miles with the leaking system, causing damage to other steering components. The customer took the car in for the same repair in May. The customer was again told the claim was denied as seals and gaskets are non-covered parts and damage done by continuing to operate the vehicle with a known failure is excluded from coverage. The customer stated in her complaint that "there's been over $1,600 paid towards this warranty..." Endurance's record show that the customer paid in $1,150.76. Further, the customer wants a "refund of monies paid from the period of the initial claim (February). In the interest of customer service, Endurance Customer Service Manager contacted the customer and asked her to provide any proof that her amount is correct. Further, Endurance is willing to return the 2 payments the customer has made since February, $230.15 each, totalling $460.30.
Thanks you Eddie *** for the help with my claim and the info you gave me to assist me
Endurance Insurance has a friendly, helpful and professional staff. I would recommend Endurance Insurance for a vehicle protection plan to anyone who's vehicle has reached or is approaching the end of their dealers warranty. An excellent company with an excellent staff!
I am writing this review to let you know about my great experience with Endurance. I have a *** ES350 that the water pump went out. I quickly brought the car to the mechanic and they verified that it was the water pump for sure. I later called Endurance and spoke to Martin. Martin works at Endurance and let me tell you this guy is awesome. From the second you first talk to him he shows that he really cares about the customers needs. If anyone is looking to sign up to Endurance I highly recommend talking to Martin first. He will tell you exactly the best coverage needed for your car. Here is his direct contact number (847)790-3077
Endurance went above and beyond to help me figure out a solution to my problem with my car.
I purchased VSP / Extended warranty from Endurance Direct on 2/24/2017. I provided them with my vehicle VIN number, mileage and condition of the car. I gave them this information in good faith with the belief that when they transferred me to their Underwriting Department, we had an ironclad agreement. I paid them for the warranty on this initial call and have made all payments for the last 4 months.
I started getting "Drivetrain Error" messages in my car. I took it to the local *** dealership for inspection. On 7/13/17, they informed me that the problem was that a turbo had gone bad and needed to be replaced. I provided them with the warranty information. After initially being told an inspector would be out to look at the car and approve the repairs, they called the dealership back and said that they were cancelling my policy and refunding my money because the car had a "branded title".
Typically, if there's a total loss (flood, accident, theft) the title will be branded as "salvage". That was not the case with my car. It was never stolen or totaled. It was bought back by the *** dealership in California due to strict laws regarding the amount of time a car has spent in the shop. This was the only "flag" on the title and it was not due to a major loss.
Endurance Direct had this information BEFORE they sold me the warranty and I believe they acted in bad faith hoping they could collect the money for the policy without ever having to make good on the contract. This is a blatant attempt to get out of paying for an expensive repair that should have been covered under the warranty I purchased.
Endurance's Claims Department policy is always to run a *** report at the time of the first claim on all contracts. The *** report for the customer's car shows that the vehicle has a branded title as a buy back/lemon vehicle. Vehicles with restricted titles are excluded from coverage on all policies, and the customer is informed of this while purchasing a contract. Per the customer's contract's Exclusion Section, "Coverage is not provided under this contact if Your vehicle has ever been issued a restricted title, including but not limited to: gray market, total loss, salvage/refundable, salvage theft, assembled, dismantled, scrap, fire, flood, physical damage, saltwater, frame change, motor change, body exchange, junk or parts only." On July 19, 2017 Endurance's customer service agent spoke to the customer and told him that the title is branded which makes the contract ineligible for coverage. The customer stated that his title was not branded. In the interest of customer service, Endurance's customer service representative reached out to *** of North America and left a message looking for an explanation of why the title was reported as "branded". On July 20, 2017 the customer filed a complaint with the Revdex.com however Endurance was still waiting on information from *** of North America. On July 25, 2017, Endurance received the requested information from ***. *** of North America reported that the vehicle does not have a branded title and was a buyback from *** for being in service too long. Endurance's Claims Department re-opened the claim.
John from endurance gave excellent customer service..I would recommend
This was an awesome customer service experience I've ever received.
Worst warranty! Had to file a claim and they took over 10 days to send an adjuster out ( meanwhile I am paying for a rental). Another few days for a decision. Then they said I needed to approve an engine tear down in order for them to approve (another few days). They had to send an adjuster out again (another 5 days of rental). Then another few days for decision. DENIAL! From start to finish it took 3 weeks. I had engine damage. I had to pay 800.00 for engine tear down and 900.00 for car rental. If I want the car fixed it will cost 5,000 to fix engine. Entire cost will be close to 7,000.00. Now, I am working with an attorney. I have a car with no engine and they are still charging me for the warranty. NO NOT buy from them. Small fixes they will pay, but not the big ones.
Thank you to endurance and Eddie ***z for a job well done. Eddie went out and beyond to help me fix a bad situation... 100% satisfied and 100% Costner service on Eddie's part.
I cancelled the policy for other reaso but I was helped in a timely manner an would recommend anyone to look into extending a warranty on their vehicles