Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I recently cancelled my extended warranty plan due to not having the vehicle any longer. I called the company on 6/22/2017 to cancel the warranty. They assured me that I would not have any more payments taken out of my bank account. The man assured me that my account was closed and I would not have anymore payments taken. On 6/29/2017 a payment was taken out of my account for this warranty. I called the company 3 times before I was able to get someone to help me. She assured me that I would get the money back into my bank account as well as $125 more due to prorating. She asked me to send a letter stating that I wanted to be cancelled. I sent the letter to them the first week of July and have yet to receive any of my money back. I am on a fixed income as I am a senior and this is a financial hardship for me. When I try to call the company now the call wont go through. please help me in getting this issue resolved. Thank you. WILLARD
Please be advised, as the customer stated in his complaint, per the customer's conversation with Endurance's Customer Service agent, he mailed Endurance a letter requesting cancellation of his vehicle service contract during the first week of July. Because there are multiple parties involved in the vehicle service contract coverage, Endurance asks consumers to allow for up to 30 days to receive consumer's refund for the unused portion of the vehicle service contract coverage. Endurance expedited the refund process for the customer. On July 14 Endurance attempted to contact the customer to ensure the customer received his refund, left a voicemail on home phone and cell phone and did not receive a call back. Endurance assumes the customer received his refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Willard
Very professional and polite
Even though I had to call and cancel my plan, I was still treated very nicely. Every person I talked to was great. It just came down to either Endurance or medicine. Since I'm a diabetic, I needed medication. Maybe I will be able to take advantage of this program at a later date. Thank you
Very positive experience. Very helpful
I would like to say that I had a very positive interaction with Michael *** He was informative and very helpful and understanding of my situation. He explained the info in a very clear and concise manner. I was calling to cancel and he was willing to work with me to come up with an acceptable deal.
Mr. was extremely helpful in answering questions about the policy and clarifying some confusion. He is an excellent customer service representative, He avoided a potential problem and did a wonderful job in service recovery. Thanks ***.
A positive experience with customer service
Eddie *** always help me out thanks you
I want to share a positive experience over the last few months I was having car problems which I had to use my warranty for the first time..several jobs had to be done I even had to rent a car. Endurance paid for the work without hesitation and paid for part of my rental car....my out of pocket expense was the deductible and part of the rental only because I had to use the rental car for more than 5 days, all in all I was very happy with the service provided they never hesitated to pay for the work that had to be done.
Eddie helped me out tremendously. He was able to help me with a claim and get some money back in a refund for a repair that I had paid for out of pocket. I feel confident in this company now. Thank you, Eddie ***!
My minor child received a letter from this company and I called the number listed. "mark" answered and started off being rude. I asked repeatedly how they got my childs info. He kept saying it was a typo. It was unacceptable to me and I was getting upset because I know there are a lot of scams out there and wanted my child protected. He then said that I must have a dodge at my address. I said no, that I drive a chrysler product. He wanted the make and model of my vehicle. I started yelling at him that I would never give that info and immediately wanted a supervisor or company attorney name as I would be having my attorney get involved and he said go ahead because his company has an A+ credit rating. I was scared and ended the call.
The consumer states she does "not want any calls to my home number, cell number or any mailings from this company". Please be advised Endurance does not have the consumer's phone number and never called the consumer. Endurance never, in the history of our organization, cold-called or canvassed prospects via the telephone for business. Further, Endurance has never contracted outside marketing firms or telemarketing companies to cold-call or canvass prospects via the telephone for business. Regarding the mail piece, Endurance immediately followed up with the third party data provider Endurance contracted with regarding the data that included the consumer's daughter receiving the mail piece. The data provider stated that they found the data came from an online publisher that used in-app incentives to drive leads. So, during candy crush or another app, the publisher ran an add for free tokens if you fill out a form for a quote. The data provider stated that they work tirelessly to catch the publishers that do that. The data provider pointed out that this scenario happens few and far between, they thought they had it completely cut out a while back and were shocked to hear it happened. Endurance add the consumer to Endurance's "do not mail list" to make sure the consumer does not receive a direct mail solicitation in the future.
Scam! Scam! Scam! On 7/5 I contacted Edurance Warrany Services. Spoke to a gent name joseph in the Dallas Office who said he was working for the company for 9 years. I called because I got a warrantee service Dept note that my vehicle warranty was about to expire on 7/31. Well joseph went off about all the prices, I asked him about the coverage and he refused to give me any answers. We kept going around in circles for 20 minutes and still did not give me the answer I asked him, (kept dancing around all my questions). I asked him to let me speak to a supervisior and he refused to do that and told me, that he was the supervisior . I told him I would like to speak to his boss above him so I could get the information I was looking for he refused .Well I finally had to be the better person and tell him that he had nothing to offer here, and that he was very unprofessional. I hung up on him. A word to the wise do not use this company, due your due diligence and read all the negative remarks of this company. So I decided to go with *** instead they were more professional and got my warranty threw them. BEWARE PEOPLE, BEWARE PEOPLE, VERY SHOTTY COMPANY WILL NOT HELP YOU. WOULD NOT RECOMEND THESE PEOPLE TO ANYONE THAT NEEDS A NEW WARRANTY ON THERE VEHICLE. A VERY DISSATIFED COSUMER. THANK GOD I DODGE A BULLET HERE. :) !!!!!!!!!
The cancellation of my contract and the recoupment of overpayment was without any hassle. The Customer Rep Kevin *** was so polite and very professional in resolving my problem to my satisfaction. Truly excellent customer service.
This company is sending out random mailings to me and my family about expiring vehicle warranties and advertising extended warranty packages. It is not bad enough that they harass us about vehicles we have long sold , that they contact us on our cell phones (which we never listed) or that they contact my children who have never purchased a vehicle. Now they are so inept at what they do that they send us notices about vehicles we have never owned.
The consumer stated in his complaint, "they contact us on our cell phones (which we never listed)". Please be advised Endurance did not have the consumer's telephone number and never called the consumer. Endurance has never in the history of our organization, cold-called or canvassed prospects via the telephone for business. Further, Endurance has never contracted outside marketing firms or telemarketing companies to cold-call or canvass prospects via the telephone for business. We are sorry about the consumer's confusion and frustration. Endurance placed the consumer on our internal "take me off the list" mailing database to make sure he does not receive any future direct mail advertisements from our company.
I was dropped by Endurance manager because they told me that I had the car in the shop too long and they will not fix it.
I'd like to file a complaint against Endurance Warranty Services (*** N. *** Pkwy, Suite 200, Plano TX) for misleading advertising. They have been calling me and sending me information stating my car warranty needs renewing, which I have ignored. Today I received a notice from them that looked very similar to a government department. In looking at the notice (see pictures) it appeared that they had examples of claims I had made so I got concerned and called them. They said they represent the warranty and when I asked them how they represented my claims or warranty if they weren't associated with the automotive dealer my lease is under or my insurance, they acknowledged that they were advertising.
I've worked in advertising for over 18 years and recognized this as a misleading ad. Some people may not and be fooled into thinking they need to pay for this service.
The consumer's complaint states "they have been calling me and sending me information me information..." Please be advised Endurance does not have the consumer's phone number and never called the consumer. Endurance never, in the history of our organization, cold-called or canvassed prospects via the telephone for business. Further, Endurance have never contracted outside marketing firms or telemarketing companies to cold-call or canvass prospects via the telephone for business. Endurance has sent only one mail solicitation to the consumer. We are sorry about the consumer's confusion and frustration and placed the consumer on our internal "take me off the list" mailing database to make sure she does not receive any future direct mail solicitations from our company.
I was happy with endurance. Customer service was amazing! Martin was polite, fast and efficient. I felt comfortable with explaining my situation and reason for canceling. Upon purchasing a new vehicle in the future I will definitely be calling Martin back to sign me back up.
I was in contact with Jesse *** for the past 2-3 weeks in regards to getting Warranty for my 2011 Nissan GTR. I gave him the required information and let him know I was stationed in this state but a Florida Resident. He assured me that he would take care of me and after finally talking about warranty and asking IN DEPTH questions in regards to their black and white after receiving a quote of 2132.00 and then later a quote of 2500-2600 for a 4 year warranty full bumper to bumper on their highest warranty package. I call to speak with him again, his manager Everett *** told him to not even deal with the car because basically they could not physically answer the questions or come up with an answer in regards to my warranty item. I then proceed to CALL ENDURANCE and speak to new customer line, to an Oscar who said OH we do not even COVER Nissan GTR;s and that Jesse made a mistake and claimed it to be a Honda Civic. That was a lie, I have FULL email traffic between me and Jesse stating the car was a Nissan GTR and the questions, pricing, coverage details. Then after I ask in depth and question their BLACK AND WHITE policy, now they say oh we cannot provide a warranty. Jesse also said I could add him on facebook, since I work 11-13 hours a day to chat, come to find out he has BLOCKED me. That is fine, but I was lied to and he told Oscar that he got the vehicles mixed up. This is also a lie, because clearly in the email traffic is states NISSAN GTR with VIN SPECIFIC! Now when I call to speak to someone in regards to how the manager reacted towards me, this whole ball game has changed!
Endurance's Manager spoke to the consumer. Endurance Manager understood the consumers issue, apologized for his negative experience, and explained how the confusion came about. Endurance Manager retrained the sales staff on how to avoid this type of confusion that arises when a consumer submits quote requests on multiple vehicles. He also deleted all of the consumer's information from Endurance's system.
Complaint: ***
I am rejecting this response because: There was NOT multiple vehicles involved, and once I started to ask questions in depth about the warranty and the fact Jesse KNEW we were discussing a GTR and trying to say it was a Honda Civic and offered to reach out to others to where he was offering a good price for 2 GTR quotes because a friend was purchasing one. After I contacted the company in regards to me bringing up how the clutch was internal and beings that IF it had EVER failed would it be covered due to not being able to open the Transmission by Nissan that it warrants an ENTIRE transmission replacement they then proceeded to state my car was modified and has issues that I am just trying to get covered and said the manager told him to not even deal with the car anymore. After speaking with Oscar on the phone he stated that Jesse seemed to be afraid of losing his job and the fact he told me to add him on Facebook over the phone and while we were talking due to my work schedule. After being told he was afraid and in fear of losing his job, I then received a friend request from him using his girlfriends name and creating a FRESHLY made facebook account to try getting in contact with me behind the companies back or harass me. I went to them because of the price the dealer wanted for an extended warranty due to mine coming up and expiring on the 13th of July and wanted to continue keeping my car covered and shopping around. From the beginning Jesse was given the VIN number over the phone for the GTR and all email traffic proves and states that we discussed pricing and options on the GTR. I was interested in purchasing the warranty and was going to pay for it in full, but wanted in depth questions in regards to how the warranty would cover certain items I had questions about. I want the company to pay for HALF of what a warranty will be from either Nissan or another company that is Revdex.com accredited. I was lied to, told that we were never discussing a Nissan GTR, and the fact of going behind the companies back to facebook request me WITH PROOF and screen shot of the friend request AFTER the fact of speaking with management about Jesse, and feeling as if he was trying to harass me or retaliate if he was fired from his job when they said giving out his facebook information is against company policy also. I spent a couple of weeks talking with Jesse and also asked to speak directly to his manager after finding out he told him and replied to me in email that it seems like I am trying to cover a modified car and exisiting conditions and while he was talking to his manager in the background told him to give my number and leave a voicemail vice speaking to me directly during the situation once Jesse stated on the recorded phone calls of everything we had discussed and him stating the manager believed my car has issues and trying to get items covered and to not deal with me and tell him we cannot help him. No customer should ever be treated the way I was, and be lied to, and to feel harassed by an employee that was told he could be at risk for losing his job. The employee had my personal information, and if he does get fired I do not trust someone who lied to another Employee (Oscar) that originally began to look into the situation.
Sincerely,
Brent Gunn
I was calling to get a quote for my car. They asked were we military, I sad yes & they transferred me to a senior manager. He wanted to know what will makes us buy a warranty. Whats influencing our decision? I told him I'm calling for quotes. Then he started arguing with me & said I'm wasting his time & no one else can help me. Of course, I did not get a military quote. No argument should not have occurred. He acted like I was buying a car. But if thats how you treat potential customers & military families you don't deserve our business. This was the Chicago office.
I was very impressed with the service I received. There was an error made in my contract that would have resulted in me having to pay more and instead of passing on the charge, Scott made sure everything was corrected and didnt charge me. He was very helpful and professional.