Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I would like to file a complaint against endurance warranty my car is been in the shop for 2 months now they're waiting for me to put miles on it so they can void the warranty please contact me and let me know what to do I have a contract number with endurance e v p h 205 2995. My phone number is my home address is *** Avenue Manorville 11949
On 8/14/18, a representative from *** Automotive contacted the Endurance Claims Department to file a claim for repair of the consumer’s vehicle. The representative reported that the engine was misfiring and knocking.
At this time, the specific cause of failure and extent of damages is unknown. On 8/23/18, Endurance requested that the repair facility get authorization from the customer for additional diagnosis (“teardown”) to determine the specific cause of failure and extent of damages, per step 5 of “Filing a Breakdown Claim”, on page 4 of the customer’s contract. A copy has been attached to this response. Please be advised that Endurance cannot give this authorization. Only the customer can authorize the teardown.
Endurance has not heard from the repair facility since requesting customer authorization for teardown on 8/23/18.
Endurance’s Customer Service Manager has attempted to reach the customer multiple times with no answer. The manager receives a message that the customer’s voicemail is full and cannot accept any more messages.
At this time, Endurance requests that the repair facility contact Endurance’s Claims Department to provide the specific cause of failure and extent of damages.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Danny
If a large amount is to be paid they will find something not to pay. First, they told me that I did not keep up with the oil change so drove to my dealership for a print out and I emailed it to them. The email shows that I've always been early with my oil changes so they temporarily reversed the denial. Now, they say that I have aftermarket parts on the vehicle which for them is a change of tire from when I had a flat. So, they denied my claim because I did not have 1 out of 4 factory tire on the car. I was having engine problems which amounted to over $2,000 on a 2013 *** and they did not want to take that lose.
Great service! Vernetta was very informative and insightful. She made the process very easy to make a great decision. I recommend this service to any and all looking for a outta market product.
The few time times I have contacted Endurance Warranty have been no less than gratifying, to say the least. The representatives I have had the pleasure of working with have all been knowledgeable and beyond courteous and helpful in assisting me in any way they could. They definitely proved why Endurance Warranty holds the torch in customer service. I have to say I am incredibly happy with my choice to purchase my extended auto warranty through this company, especially after being a former customer of some of its unnamed competitors - my experience, thus far, has been nothing short of outstanding.
I was originally sold on Endurance after buying a used *** by their insistence that repairs at the dealership would be covered. I knew that dealership repairs, especially for luxury brands, could be expensive, so this was the most important selling feature. I've had my car in 3 times. The first 2, the process for getting Endurance to cover expected items was without issue (not sure what my service advisor has to go through, but it didn't filter down to me). On this last visit, the 2 repairs recommended were indeed expensive, and Endurance required an inspector to be sent--a delay, but fair enough. This inspector flatly denied both claims saying that no proof of failure had been produced. I spent quite a bit of time on the phone with them (the reason for 1 star deduction). My interaction with Steven *** in customer service was very pleasant. He seemed genuinely interested in helping resolve the problem, and spent the time to do so, and followed up with me after. I had to escalate my claim in order to get a re-inspection. In the end, both claims were approved. It was a bit of a hassle, but ultimately, the warranty is providing good value.
Endurance Customer service support team rocks! I had a major issue with my car, the director(Ryan W.) takes my call, tells me rest assured called ***, rented me a car and was extremely proffessional the entire time. No other warraty service will ever get my money. Thank you Endurance!
Jenessa was very helpful in helping me with my policy. She's very professional and friendly; a kind voice go's a long way.
Joseph B
Alvin was very professional. The eagerness to help me make the best possible choice for the circumstance that I was in, was unmistakable, and set the tone for a total credit to the working community that hired him. His actions proved that he truly cares about the customers under warranty at Endurance. He sparred no time congratulating me on my thoughtful decision making. After expressing his concerns regarding a customer that made an costly choice, and as an result, ended up paying for it in upwards of $16,000. He then attributed his enthusiasm to making sure that that same costly choice doesn't happen to another person if he can prevent it. For that, I have nothing but respect for him. Because of those concerns, that made me feel like I should have less to worry, due to both of our concerns are having the same understanding. I had a fantastic customer service experience! Thank you.
Sincerely,
Anthony *. S
I would just like to say Dejuan *** was a GREAT.!!!! help today. Really made my day and helped me to have a more reasonable monthly payment. He's AWESOME!! Thank you Dejuan.
I been paying for a warranty on my vehicle. My transmission went I put in a claim they keep denying the claim stating the reason why, the warranty doesn't cover it. But I asked how did they come up with the reason the transmission went if the first shop never broke the transmission down and it was clearly stated to the first examiner the first shop dont break down transmissions. Instead the first shop pulled the oil pan saw metal shavings assumed a reason and the examiner accepted it. Then they flushed the system and refilled it with new oil unbeknownst to me. Now not knowing this I moved the car to a second shop for a second opinion they broke the tramission down at the request of the warranty company, they saw that the system was flushed and refilled with new oil, then they found the issue and told the second examiner but the examiner kept telling the new shop its another reason which is the original reason the first shop stated. They denied the claim again now. Its been over a month I've lost weeks of work, inconvienenced people and paid people to borrow their car, been trying to stay a float financially due to this hardship while still trying to maintain my appointments and work on top of all this. The warranty company keeps giving me the run around, I have tried everything to work with this company but they have not been cooperative in trying to deal with this issue in a speedy manner. I need my vehicled repaired asap. Clearly they know the first shop messed up by removing the evidence that showed the proof as to the real reason the transmission went but yet they put the burden on me to have to investigate this issue fight and argue to try to get this claim approved.
The Endurance Director of Customer Service is continuing to work with the consumer to come to a resolution. Consumer spoke with the Director on 10/18/2018 and agreed to continue the resolution process.
Complaint: ***
I am rejecting this response because:
The Director of customer service called on 10/18/18 at 7:10pm after business hours which 1 minute before he called me I got an email from the Revdex.com with his response. Now that tells me he preplanned his response that he sent to the Revdex.com first then called me. To make it seem as if he really is trying to work with me but instead he is trying to make his response to the Revdex.com correlate with his conversation with me. When he called he basically called to tell me that "he will notify the Revdex.com that we are trying to work things out if thats fair to say", which was the first time I heard from him since I filed a complaint because prior to my complaint endurance was not taking any of my calls just giving me excuses just so they would not deal with my situation. Now today I reached out, was put on hold for 16 minutes to get a representative who in turn went to go talk to the director and come back to tell me the director of customer service said he will be in meetings all day and he will contact me at the end of the business day. Well if you are in meetings all day how can a representative interrupt to ask you if you want to take my call and you give that response, in other words in my opinion you are trying to give run around again and make it seem like you in my favor to work this out when clearly you just want this complaint to go away.
Sincerely,
Jason
The consumer's claim will remain denied. The repair facility where the car was originally taken to diagnose the failure changed the fluid in order to see if that would fix the problem. This action by the repair facility was performed prior to an inspection being performed. The contract clearly states that no claims will be paid without prior authorization. In the interest of customer service, Endurance offered the consumer $2,812.77 which is equal to 50% of the cost of the repair. Additionally, Endurance offered to reimburse the consumer for the cost of their rental car. The consumer has rejected this offer as of October 31, 2018. The offer made to the consumer, in the interest of customer service, will remain open should the consumer decide to accept it.
Lied to me on what would be covered. Refused to send me a potential copy of service contract prior to purchase to review what would be covered and not covered.
I asked multiple times about the luxury Electronics package being covered and even paid for the higher package for it to be covered and discovered after I paid and contract was sent to me that one of my vehicle had 6 miles too many*
80,006
And one had 2,150 too many.
I asked multiple times prior to purchase if this package included the luxury Electronics package and was told yes.
I did cancel immediately and was given a full refund
This place is crooked! Over the phone I was told I would get 30 days to decide if I wanted to cancel the contract. They took my money within 5 days! I had to call 4 times and spoke to 3 different representatives, Scott, Chris and Derrick; all who claimed they would call me back, etc. Never did! Still fighting with this company to get my refund. Do not get a warranty contract with this company.
Alvin was incredibly helpful. I appreciate the time he took to careful and fully explain my policy. He went above and beyond my expectations and helped me get the information I needed.
CAUTION***Deceptive Marking and Sales MICHAEL ***CAUTION
Stay away...This company will take your money, and when you need them most. They slow walk, and find reasons for delay, and excuses. They are continuing to debit my account, while not accepting and processing my claim. Its been over a week and there has not even been a call back after they ran out of excuses to accept and pay out my claim. End the end you will have to seek the help of the federal trade commission, attorney general, and my own legal efforts in order to enforce contract that appears to have been fraudulently sold under deceptive marketing and sales practices in the state of Florida by Mr. Michael ***. Truly a disappointing and time consuming experience. If this review saves even just one person from dealing with this company and Mr. Michael ***, then it is worth it.
DONOT BUY A WARRANTY FROM THIS COMPANY!
THEY USE EVERY EXCUSE IN THE WORLD TO DENY YOUR CLAIM, EVEN WHEN IT IS LEGIT.
THEY SELL YOU A SONG AND DANCE OVER THE PHONE, THEN TELL YOU ANY WEAR AND TEAR CAUSES A DENIAL.
WEAR AND TEAR IS WHAT ACTUALLY CAUSES PARTS TO FAIL, ESPECIALLY WHEN YOUR VEHICLE HAS MILEAGE THAT CAUSED YOU TO BUY THE WARRANTY TO BEGIN WITH!
EVEN WITH GOOD SERVICE RECORDS, THEY TRY ANYTHING TO GET OUT OF PAYING.
ASK FOR YOUR MONEY BACK AND PUT IT IN AN ACCOUNT FOR YOURSELF.
SAVE THE HASSLE AND HEADACHE OF DEALING WITH THIS COMPANY.
Buyer beware.
I bought my auto warranty and believe that I had made a good decision. They have great customer service in the sales department the people are very nice and knowledgeable but when you need their help or you need to file a claim that is when the nightmare begins. My car broke down when I sent it in for the 120k service. After having it towed to the third mechanic's shop, the faulty tension was the problem. However, this company denied my claim for normal wear and tear! My policy "Select Premier" policy only covers break downs and not normal wear and tear!!!! HUH???? Why do you purchase an extended warranty policy if it doesn't cover it when it breaks down - regardless of the issue!!! I spoke to customer service and was patient as they sent out 3 insurance adjusters only to deny the claim a month later!!! They have an A+ Revdex.com rating but I'm not sure how that is possible?????
Buyer beware.
LaTonya *** Is an absolute angel from heaven. LaTonya *** Made sure to look up all aspects for my policy and reached out to her supervisor more than once, for confirmation that she was giving me the. It’s accurate information. Thank you LaTonya *** for your patience and guidance and reassurance that everything will out.
Christopher *** was very helpful n explaining my policy. Great salesman ver knowledgeable
Thanks Chris
This company is a SCAM..... I've ask them to stop sending me information and calling but continue!
Tony *** as went above an beun to help me in a time of need give him a raise asap!!!Thanks so much.A.S.