Endurance Warranty Services

Endurance uses language in its extended auto warranty contracts allowing them to deny claims for transmission failure while promising, in all its advertising language and telephone sales pitches, that all major systems are covered. The language that allows them to elude transmission failure coverage relies upon the mechanical ignorance of consumers who do not realize that failure of a critical part connected to the transmission (torque converter - not covered) will result in full failure of the transmission without any notice to the consumer until it is too late.

Beyond this egregious deception, Endurance then charges the consumer for the inspections related to the failed claim, thus reducing the amount of refund when coverage is cancelled by the consumer. I had to repair the transmission at my own cost ($3,600) in order to make the car trade-worthy; cancelled the Endurance coverage upon new vehicle purchase; was informed that the amount of refund due me would deduct a 'claim paid in the amount of $190.'

When I asked for detail on the $190 'claim,' I was informed that Endurance was charging me $190 for the inspections *they requiredto assess the claim.

The car was held hostage in the shop for 10 days because Endurance insisted on inspection before AND after tear down. It took up to 48 hours between inspection requests and completions and then three more days (over a weekend) for Endurance to render their denial. Rental car fees exceeded $500, also not covered.

Endurance coverage is high risk for anyone who has a legitimate need to repair a major system on an older vehicle. Their sales team has full knowledge of the policy applicant's vehicle type, mileage, age and viability at the point of issuing the policy. Their claims team then uses the carefully crafted policy language (including 'wear and tear' clauses) to avoid claims that will exceed $500 - $800. Check their records to see the average value of repairs they approve.

Buyer beware.

On July 19 I contacted Endurance to verify the status of my policy and was informed that I was covered by the Xtra Supreme plan. After almost a month and several calls from myself and the Auto Repair Service Department requesting approval for repairs, approval/disapproval has not been granted. Initially, an adjustor was sent to look at the car and requested the engine to be completely torn apart. Once that was accomplished, the Service Manager contacted Endurance and was told an Adjuster would return within 24-48 hours. As of yet, an Adjuster has not returned (it's been over a week) and each time a follow up call is made by myself or the Service Manager, statements are made in reference to resolving the issues, Endurance manager returning the calls, or rescheduling an Adjuster, but Endurance has not done any of them. Subsequently, now when calls are made by either myself/Service Manager the calls are placed on hold for extended periods of time and eventually disconnected.

I don't think that it's fair that they give you a 30 day money back guarantee while at the same time you can't use the policy before 30 days?? Money back intels being satisfied with their services! How is this possible when you've already lost your down payment before you're able to gage their services? I lost my $178.05 down payment after I eligible for services. I cancelled my policy shortly after those 30 days! It don't seen right for them to keep all of my down payment for no services rendered??

I was seeking an extended warranty for my 2012 *** and found great reviews in comparison to other companies on the net. I got an immediate call and a quick 'deal' to begin my coverage. I gave my debit card number for the initial payment for the 18 month term of the contract for a 5 year coverage all inclusive. All sounded great, the salesmen and the final clincher guy were quite good at the sale job. I was told I would get an immediate email detailing all the benefits, the contract etc. after 24 hours, I had no email, so I called, but noone could figure out why I had no email, I called several times and still no email - I sent an email to customer service to have them reply to insure I got the information. When I did not, I became even more suspicious especially after the rep on the line told me they could NOT FAX me anything but it would come in the mail. After waiting another day with no email this morning (This all started on Wednesday evening and it is now Saturday morning), I sent an email to the address she gave me, asking for a refund of my initial payment, then called my bank and cancelled my debit card to insure they cannot bill further payments. I want my refund and I will look elsewhere for my warranty.

I have been getting these so-called advertising letters for months. They look like a bill on one side, trying to scare the consumer in to buying their extended warranties. I called the number, finally, to figure out which vehicle of mine they were contacting me about. The person who answered did not believe me when I said I wanted to know which of my 11 vehicles they were referring to. He repeatedly told me that I DON'T HAVE 11 VEHICLES. I do not appreciate his calling me a liar. They have no knowledge of what vehicles I actually own, YET THEY HAVE THE ABSOLUTE NERVE TO CALL ME A LIAR? That is total hogwash.

When I mentioned some of the makes and models of my vehicles, he pursued getting details on some *** vehicle that I never mentioned. I guess he didn't pay attention when I mentioned a *** and heard it as ***. Obviously, they were going to try further to solicit my business.

There are several company names listed in the fine print on the solicitation letter, so I have no way of knowing if my complaint will reach the correct entity. But if YOU solicit ME, you have absolutely NO right to call ME a liar when I ask for details about YOUR SOLICITATION. PERIOD!

Very rude "agent," who had absolutely no right to call me a liar.

I received a mailing from this company that was extremely misleading. One side of the mailing was made to look like an invoice, the other was labeled “Vehicle Document/Alert Notice.” The copy on the page included phrases like: “Immediate response to this notice requested.” “Our records indicate you have received multiple notices and have not contacted us to update your auto file.” And “Your file on this vehicle will be deleted.” There was no clear marking anywhere on either page to indicate that this was an advertisement. The company is using scare tactics to make people, who are not even their customers, think they have missed payments or done something wrong just to drum up business. It is dishonest and should be stopped.

The reviews that are good are for nothing more than customer service. When it comes to actually filing a claim, this is how it went for me. 5 days to wait for endurance to come "inspect" the car, required my dealership to dismantle the engine after they said it was the timing CHAIN. A 6 hour job but they did it. Waited another 5 days for endurance to come back out and "inspect" it again. Waited 2 more days for a decision to be made. This whole time endurance never made one phone call to keep me or my mechanic in the loop. It required me to call them, each time it was a 20+ minute wait. Finally after about 19 days I get a call from my mechanic and was told that they denied the claim because of "wear and tear"... Wear and tear on a timing chain??? That's the stupidest thing I've ever heard, what's the maintenance plan for a timing chain? There isn't one!!! I was stuck with a 2000 dollar repair bill and a warranty company who never paid a claim and never issued me a refund for ANYTHING. Oh and the refund process I was told I needed to send in the milage of the car and the date I canceled the policy. 2 months later I called back 30 minute hold times now) and was informed that I needed to state "I would like a refund" no joke. I had to specifically say "I want a refund" 4 months now and nothing. I don't have it in me to call this terrible company back. Lesson learned.

Endurance has made my extended warranty experience a good one so far. The only issue I have ever had was a minor one and that was being I had to call in a few different times just to change my payment option. I had my window regulator replaced under the extended warranty and Endurance told me I could use any liscensed mechanic. I took it to my dealer and they fixed it up endurance took care of the full cost minus my deductible right with the dealer. I am very satisfied with the speed and ease that my claim was handled. I was contacted by a representative following my claim to inquire at my satisfaction of the way the claim was handled. This is in my opinion a very professional extended warranty company, that values it’s customers.

I highly recommend Endurance I have a 2008 Ford Expedition El we had problems with it starting went to the mechanics shop handed him my cr he took care of everything with the endurance representatives he repaired my truck and had no problems receiving payment from Endurance I highly recommend Endurance if your looking for a warranty company they stand by there word!!! Roman

I was given wrong information, from a representative On 7-27-18, instructed me that I could get re-generated receipts from my mechanic as Proof for my maintenance records, once those were submitted to endurance, I was then informed that no that was not the case, and also my receipts were not acceptable due to them not being verifiable, on 8-16-18 Manager ( Derirdrd *** ) stated that a Verifiable receipt must have a printed letterhead, however no where in my purchased policy dose it state anything about maintenance records being typed printed whatever, just simply says verifiable, I have Attempted to discuss this issue with endurance numerous times, They keep saying, that due to my proof of maintenance records which do not meet there off the top of the head standerd definition of a verifiable receipt that they are denying my claim for vehicle repairs, I have had other issues with endurance in the past back in 2017 ranging from them denying to an auto repair shop that I even had a warranty policy with them even though they were accepting my Monthly payment every month, that was about a three day issue that was eventually resolved . At this point my vehicle has been sitting in need of repairs since 7-16-18 and due to, lack of training, miscommunication and poor wording in Policy, endurance warranty refuses to repair my vehicle, there representatives state to me they can understand the confusion and dissatisfaction on my end, however claim it’s nothing they can do.

SHAME ON YOU!!!!!I requested a quote and received an email that someone would be calling me. I never received a call back. I decided to call. The representative(forgot name) looked my request up by phone number asked a few brief questions and then gave me a quote but explained that it was my first call so he had an "INCREDIBLE" offer for me. My down payment would be $175 instead of 350 and my monthly payment would be 115 instead of 150. But I had to give him my down payment right then during my"FIRST" call. I asked if he could give me like 10 mins to call him back and I explained I was driving at the time and I didn't feel comfortable or safe rummaging through my purse for my wallet for a credit card. He said the offers only good for this call. I explained I was driving and speaking to him on a hands-free headset and I just needed to get in a safe area to pull over. He said " you would rather hang up and loss this offer" and went into explaining the offer "I was passing up." I said really? YES!!!! I would rather not get involved in an accident. He said well it wasn't his fault I called him while I was driving. So disgusted!!!!! Must be selling on commission.

Love the exceptional customer service I received form James ***. Very helpful guy, well knowledgeable and friendly. Thank you James, always a pleasure!

Receiving mailings that are bogus as far as I'm concerned and a company that is probably trying to take advantage of older people thinking that they need to do this to protect the warranty on their cars, but it doesn't even say what car it is that you own etc..... Annoying mailings that are out to take advantage of people. There is no email or website address just a phone number to call.

Thank you,
Myra

I received a notice in the mail that my car warranty was about to expire so I called and paid to continue coverage. Shortly after I contacted my dealership and explained what happened. The dealership called you and confirmed this was not a policy I was renewing. I canceled within 3 business days for a refund. However, I did not provide the VIN number for my car and called August 9, 2018 asking how did you get it but no one is willing to tell me.

I BOUGHT AN EXTENDED WARRANTY FOR MY CAR IN MAY 2017, MY CAR NEVER HAD ISSUES BUT BECAUSE IT IS A *** I WANTED TO LACE AN EXTENDED WARRANTY ON THE VEHCLE JUST IN CASE SOMETHING HAPPENED.

IN MID JULY 2017 I WAS DRIVING MY CAR IN MIAMI, BECAUSE I RELOCATED THE AREA AND RECENTLY MOVED HERE AND ONLY WAS HERE FOR 2 DAYS. MY VEHICLE TURNED ON A LIGHT AND BECAUSE I AM NEW ON THE AREA. I TOOK IT THE *** KNOW THAT I AM PAYING FOR AN EXENDED WARRANTY, WHEN I BOUGHT THE WARRANTLY I REQUESTED THE HIGHEST ONE THAT COVERS EVERYHTING BUT THEY TOLD ME THAT THE BEST THAT SUITS MY VEHICLE WAS ANOTHER ONE. NEVER TOLD ME THAT THE MODEL OF THE VEHICLE WAS AN ISSUE. THE *** FOUND FEW THING THAT NEEDED TO BE FIXED AND ENSURANCE DIDNOT WANT TO PAY OR ANYHTING. SAYING THAT NOTHING WAS COVERED UNDER MY WARRANTY WHEN THEY TOLD ME EVERYTHING WAS INCLUDED AND THEN TOLD ME THE MODEL OF MY CAR WAS NOT INURED AND DID NOT COVERED THE MODEL OF MY CAR. I HAD TO PAY FOR THEM AND NOW THEY DONT WANT TO GIVE ME MY MONEY BACK. I WANT MY CAR TO BE COVERED FOR ALL IT NEEDS BECUASE THEY TOLD ME I HAD THE BEST ONE FOR MY CAR.

Alvin *** help me a lot. He was very understanding. Very nice and caring person.

Today, my 92 yrs old mother received a letter from EWS located at 400 Skokie Blvd, ste 105 in Northbrook, IL. In bold letters it stated: "IMMEDIATE RESPOPNSE TO THIS NOTICE REQUESTED"
It said: "your factory warranty will expire or may have already expired" and was urged to "act immediately".
My mother has never owned any vehicle. Never bought or leased or rented one. She has never driven a vehicle, never had a drivers license.
In the letter it says:
Year: current
Make/model: call to verify
Program date deadline: 8/20/2018
Is this a scam to get an elderly to call and pay money?

I was sold a warranty that I did not request and I did not realize this warranty was not correct until my car was at *** receiving service and a claim was denied. After realizing why the claim was denied, I contacted endurance spoke to a supervisor by the name of Art who reassured me he would resolve the mix up but he never did. I mailed a certified letter requesting to cancel the insurance and requesting refund of all the payments made plus assistance on a repair bill of $6100.00 I had to pay. I received a call from Art to advise that a refund for all payments would processed only if I signed a release form and not to file a complaint against Endurance but no resolution on the the $6100.00 repair bill. So I mailed a second certified letter attention to the ceo, asssistsnt ceo, cancellation and resolution department and did not get any reply from Endurance. It has been a month ago since I contacted Endurance to resolve issue but I have been ignored.

First brought the warranty in Feb 2018 and my first experience filing a claim was for my wheel bearing they denied my claim stating that in FINE print on the contract wheel bearing is not covered because they considered that not to be suspension. so that was $400 out of my pocket but Endurance still got their monthly payment. The final straw was going out of town from NC to KY and the car breaks down on the highway. I am able to get the car to Nissan in KY and they tell me they believe it to be a blown head gasket but also could be other problems to the engine, so a new engine was suggested. Endurance was called and told of the issue and they said ok an inspector would be out to review the engine, after they inspected they too said a new engine would be needed. The information was sent over to Endurance and they all of a sudden denied the claim... First reason being oversized tires on the vehicle (Fine print on contract) after arguing that, that would have nothing to do with the head gasket blown, they then said well we would deny because head gasket is not covered (then why send an inspector to look at the car) Finally they said well we would also deny because overheating of engine.. I told them there was no indication at all that the car was overheating until it started stalling on the highway and I pulled over. They said I should have been checking the thermostat, I said going down the highway and no indication that something was wrong with the car, why would I be looking down? I asked for a full refund and they stated I had to send in paperwork and an odometer reading in order to cancel or even get partial refund. John at ext 7087 said they could shop around for a cheaper engine (something I can do) then said in the future something may be covered and I may need it... Help desk called and said the same thing, I advised that a new engine would be $11,000 and a used engine $7,000 and the car is only worth $6,000 so I can’t even trade it in and worst of all the car is stuck in KY………. This warranty company is the worst!!

I received the most outstanding customer experience from Endurance Extended Warranty Car Insurance. His name is Toney *** He was professional and courteous in providing me excellent assistance. I feel secure knowing I have this coverage on my 2010 car. I truly recommend Endurance to all. I already told my coworkers about Endurance.