Endurance Warranty Services

Save your money. This company will lie from every angle to not pay for any claims that are submitted. I HAVE NEVER DEALT WITH A COMPANY THAT HAS SO LITTLE RESPECT FOR THEIR CLIENTS.

I appreciate the words of encouragement and I’m glad spoke to you Steve ***,,,Steve says,anything good he learned it from Eddie *** so with that said keep up the good team work Endurance!!

My 75 yr mother up for a extended warranty plan with Endurance on May 5th 2018 she made a down pmt. via credit card of 150.00 she subsequently made 2 more monthly pmts via auto deduct for 118.00 in June and July, she decided that the coverages that she signed up for were not adequate coverages and decided to cancel the plan. based on the contract she has the right to cancel plan at any time and if no claim has been filed she is due a prorated refund.

On July 13th I being the son Shawn *** and also on the plan called Endurance and requested to cancel the plan, I was advised by Tony that I would need to fill out a form and mail back with notarized odometer statement. Ten days later July 23rd I recvd the form in the mail both my mother and I signed and notarized the cancellation request and odometer form mailing it back 2 day signature required. On July 25th the form was recvd by Endurance and signed for by a CSR. 3 weeks passed with no response, I then called Endurance and spoke with Jeff who advised they forgot to cancel plan and would rush out a refund by Aug. 26th. As of today Sept 4th we have still not recvd a refund or any communication from Endurance. I spoke with Endurance a total of 6 times in reference to cancelling the plan and was assured each time it was being processed. I feel at this point I am getting the run around and doubtful a refund has or will ever be issued. I feel this company is not holding up to the contract and I will look to seek further action. Buyer beware!!!

On August 25th, 2018 I took my 2008 *** to a AAA car care center. The vehicle was experiencing a loud fan noise and was beginning to rise in engine temperature. It had not quite begun overheating but was very close. In order to avoid damage, and ensure I was covered by the warranty, I took the vehicle into the shop. The mechanics there notified me that the fan clutch has to be replaced. They said they wouldnt know the reason for the failure of the fan clutch until they replace it in order to see if there is further damage to the engine. I asked them to contact Endurance as I had my contract with me and saw that this was a covered part. They contact Endurance in front of me, on speaker phone where the representative asked questions related to the cause of the part failure. Each time that the Endurance Rep asked that, the mechanic said "I won't be able to tell what caused the fan clutch to fail until I replace it." After 20 minutes, the Endurance Rep came to a conclusion that, because the vehicle wasn't yet overheating, the part wasn't covered as it failed due to normal wear and tear. Again, the mechanic tried to tell them that they didn't know if that was the cause or not and needed to replace it in order to determine what caused the failure. The Endurance Rep still said the part failure will not be covered. I paid $685 to have this part repaired even though it was covered. There was no way for the Endurance Rep to have known if the part was broken due to normal wear and tear because the mechanic didn't even know that as she had stated several times during the phone call. I am extremely upset about this situation and have already requested cancellation of my current policy. I would also like to request full refund for the $685 repair that was clearly outlined as covered in my contract.

Revdex.com Serving Chicago and Northern Illinois Complaint #*** - This complain was filed by me on July 29th, 2018. It brought up your company's disgusting advertising policies created to scam the elderly and otherwise vulnerable with overpriced and unnecessary services by soliciting alarmist letters that give off a false sense of urgency. The company claimed that I was removed from the mailing list. This is the 3rd time I have received your disgusting letters, and the first time since this Revdex.com complaint was supposedly resolved.

As I reported earlier, these letters are full of inaccurate, incomplete, and often completely fabricated information. The are drafted in an alarmist and extreme way to abuse the fear response in the uneducated and elderly. The only people who would respond to these letter are those who do not think critically and do not analyse claims before responding to them. This is a disgraceful practice. I will be submitting this example with the historical information of my previous Revdex.com complaint to the FTC as well as local law enforcement. I will be submitting a new Revdex.com complaint citing what I have cited here.

Take me off of your mailing list. I have no interest in your 'business'. I would never do business with an organization that utilizes deceptive and underhanded advertising techniques. I would never do business with an organization that lies when it states that I am being taken off the mailing list - three separate times over the course of 4 months. You are dishonest, borderline fraudulent, and disregard common decency.

I have received multiple pieces of junk mail from this company telling me that my car's warranty is expiring, which include an "example invoice" which is obviously designed to try to scare me into paying up (I also don't own a car). This is incredibly unethical and probably bordering on illegal.

PLEASE, PLEASE, PLEASE do yourself an enormous favor and do not purchase the warranty protection plan from Endurance Auto Warranty. Over the past 4 weeks, we have received nothing but many ignorant customer service representatives, unanswered phone calls and questions, and absolutely no help regarding our broken vehicle.
To begin, this company did an excellent job at selling us our warranty. Their customer service representatives were pleasant to work with, and they reassured us that they are the “best warranty company in the country.” With all of that being said, we thought this would be an excellent option for us on our older vehicle. In turn, the exact opposite has been true.
When our motor went bad, we never thought getting it fixed would turn into such an issue. It was at this time that we began talking with the company and getting the run around. No one could answer our questions, and only after the issue occurred did they tell us we would need to provide proof of the last 6 oil changes. This would have been fine, if they had told us to keep track of them from the beginning when we purchased the warranty. However, I spent the time getting proof of the oil changes, and they then told me that still wasn’t enough. Now they needed an inspector to come out and actually look at the vehicle. This happened three different times, all over the course of 4 weeks, as we were left without a working car. In the end, their “inspector” said the damage occurred because of wear and tear on the vehicle’s timing chain. We expressed our concern with this diagnosis as this is the reason we purchased the warranty in the first place. Wear and tear happens to old cars. We understood from the inception of the policy that if we did not keep up with the maintenance of the warranty then such mishaps would not be covered. We proved that we were diligent with our maintenance, yet the claim was still denied. The dealership we were working with also explained that this part and issue would have been covered under many other warranty companies. The Hyundai service manager explained to us that the timing chain is a repair and not a service component. The actual HYUNDAI COMPANY manual never said anything about needing to check the timing chain as there is no scheduled maintenance time frame for the timing chain.
Supervisor, Eddie, was also extremely rude on the phone. Cutting me off when I asked questions, berating me as I questioned the company’s integrity, and threatening to “follow up with the claim.” Overall, their customer service department did everything to either pass us off to the next person, or completely dismiss our concerns. We are in the process of getting our phone records from *** as to prove how much time was spent on hold with this company.
In all, we bought this warranty to give us peace of mind that if something major, as our engine blowing, occurred, we would be given the best coverage, as that is what a warranty company is supposed to do. This was not the case, and not only have we have been scammed out of thousands of dollars, but so much time and energy has been expended on a company that does not follow up when help and service are actually needed. The warranty does not expire until 2021 with 71,000 miles still left on it. I called to cancel my policy and to get a refund on the remaining owed coverage (as we need to purchase a new car). They informed me after hours and hours of time, frustration, and energy that they can only give us $134.00 back out of the 2,700.00 we invested into this warranty. I will be following up with this issue with the guidance of the state attorney general, my lawyer, and the Revdex.com. I highly recommend you stay far away from this company as possible.

This company is a SCAM! Both myself and my roomate have not only received multiple telemarketing schemes but just received mail for vehicles neither of us have owned for years!!
When I called the phone number I explained my current vehicle is new and under factory warranty, I was hung up on!
THIS COMPANY SHOULD NOT ONLY BE REPORTED BUT SHUT DOWN!

I purchased an extended warranty from this company 6 months ago when my vehicle was in perfect operation condition, now my vehicle broke down and I m trying to use the warranty to fix it they are giving me 1 thousand excuses not to honor the contract. First when Cadillac submit the claim to them they said that they will not pay for the repair because it was a pre existing condition of the vehicle, I called endurance and they said in the record it shows that my vehicle had a oil consuption teat done in 2016 that’s why they denyed the claim , but according to Cadillac the oil consuption test done in 2016 come out normal and there was no issue with the vehicle. So we submit the claim again and this time they claim that they only cover the repair if the car is broke and unable to drive. My car is unable to drive and it’s broken but they still refuse to fix the vehicle even though the contract said that the repair is covered, I had my car evaluated by Cadillac dealership and another car repair shop and both said the same thing , that my car need engine rebuild witch is covered under my contract but endurance refuse to cover it. Every time I called endurance they put me on hold and come back with a different excuse not to take responsabilty, I have been making my payments and I expect them to honor the contract. Cadillac reports show that there was no pre existing condition in my vehicle.

I have received calls and mail repeatedly. I have called to tell them to take me off everything. They keep sending mailings to me. Just received another today, 8/29/18. I have a new car and this needs to stop now.

This is the second letter that my elderly father has received from EWS located at 400 Skokie Blvd, Suite 105 in Northbrook, IL. In bold letters it stated: "IMMEDIATE RESPOPNSE TO THIS NOTICE REQUESTED". This letter looks to me like it is targeting the elderly, knowing that they may not have the wisdom to see that this is a "scammish" form letter, not a personal one. It looks like they want the person to call and then will try to sell them some insurance.. I think this is a very deceptive practice and I would never do business with people like this.

Considering my kin has been buried since 2014 and still getting notices about factory warranty expiring soon...added to she was 91 when she passed away and did not own any vehicles for years. Records indicating they have sent mulitiple notices is actually correct. Notice this time they even gave a personalized website just for her! Waiting next to see if one of my departed dogs get the extended warranty letter. Truly believe bogus letter trying to prey on the elderly and apparently the dead too.

I had a very pleasant person who really help me with my situation thanks.james
ext.7034

My dead mother who hadn't owned a car in over 10-15 years just received an "offer" from Endurance at an address she never lived at. Makes me think very poorly of their practices.
I have not dealt directly with them but have had experience with similar firms - it all ended badly.
If it's too good to be true - especially for a very old vehicle, it's probably not going to end well for you either. Probably have better odds in Vegas. Just take good care of your vehicle and support your local mechanic.

I wish I could leave a 0 star rating. I visited the website, filled in the information and received a call in less than a minute. Received and offer but ask them to call me back in the evening when I have more time. We scheduled a time but they called a hour earlier than scheduled. I told them I wasn't ready to talk on the phone but to send me the fine print via email so I can review. They just hung up and I never heard from them again. Their actions speak louder than their words.

Very sketchy letters received from them. Also, customer service very rude. Still not sure if I’ve been removed from the list as I was hung up on.

So far, everything is as promised. Easy set up, billing and claim process.

I purchased a warranty from Endurance back in May of 2018. All major parts of my 2012 Nissan Altima are supposed to be covered according to Endurance. I attempted a road trip recently & noticed a transmission defect on the highway. I also started having problems with one of my window switches & a leak from the engine. I took the car to an automotive shop & they informed me that I needed a new transmission, a seal, & a switch for the door. When they submitted it to the warranty company, they sent their own adjuster/mechanic out to give his assessment in which he agreed with the auto shop's assessment of replacing the transmission, but they claimed the seal &/or oil gasket was not covered. I was clearly told that the seals & gaskets were going to be covered on my vehicle explicitly, because I directly asked after having spoken to several warranty companies before choosing Endurance & understanding the importance of seals & gaskets being included. They then reported days later to the auto shop that they were not going to cover the transmission because I did not take it to the shop immediately upon my first error code, which I never received. Most cars don't give a transmission warning light or error code when their is a transmission problem. The check engine light does not even come on as a warning. The transmission just goes out as I have had happen to me before. It appeared to me & the auto shop that they were simply trying to maneuver themselves out of honoring the warranty & what they advertise that they cover. They also then started leaving me & the auto shop on hold whenever we tried calling to follow-up for 45mins to an hour & would not return phone calls after promises to do so after they met to address the problem. The car has now been at the shop for 2 weeks & now no one will answer either of our phone calls, because they do have caller id, which I was made aware of by one of their representatives. They then drafted another payment from me on Aug. 19, 2018.

would not recommend them for any services. I started with them in may 2018. On wednesday, August 15th I called their customer service and asked why I hadn't recieved paperwork from my policy she said she didn't know she would resend it. I asked her what I needed to do trying to get everything figured out to take my vehicle in next day to see why check engine light was on. She said nothing t just take it in to get checked and they would file a claim if it was a covered claim. Took my vehicle into gmc had diagnostic done...after it was done he spoke with endurance before coming to speak with me...he informed me that endurance told him he couldn't allow me to leave with vehicle, but he told them he couldn't stop me from taking my vehicle. He came and told me this...I immediately called endurance. I was informed vehicle had to stay because they needed their inspector to look at it refused rental even tho I had a child with me... said because claim has to be approved first... this is something that should've been explained wednesday when I called to see what to expect. Left vehicle there with rental car paid out of pocket. Called endurance Friday to check status... they informed me their inspector went on Thursday but they couldn't release any info to me I neededto call dealership and they needed to call...I pay MY BILL why can't they give me any info on MY ACCOUNT??? Dealership called me Monday august 20 2018 informed me that endurance wants to tear car apart to see cause but they need to seek me because if claim was denied they wouldn't cover it so it would come out of my pocket...I agreed as I really had no other choice...I called dealership next day on Tuesday to get update he informed me that endurance had another inspector out and he'd call back by tomorrow with more information... dealership called back today wednesday August 22... he informed me that they had denied the claim due to being normal wear and tear...imo they are scammers not worth dealing with.

Complaint taken over the phone by Revdex.com staff MT 8/20/18. Consumer reports receiving notice in the mail about her daughter's auto warranty having expired. The mailing was in her name, not her daughter's, but she knew that it was her daughter's car. Consumer thought the mailing was from the dealership, but after calling and renewing it, she found out that it was not the dealership, but a 3rd party. Her daughter did not want the warranty, it was not a renewal, she never had their warranty service before. Consumer thought she was doing the right thing by renewing for her. Had been told she could cancel within 30 days if her daughter didn't want it. She called to cancel, they told her that she couldn't cancel because she wasn't the owner of the car. She explained that she is the one who started the warranty. So, her daughter called, and they said she couldn't cancel because she is not the one who purchased the service. Eventually she did speak to a supervisor who apologized and claimed he was cancelling it. The policy is cancelled now, apparently, but there has been no refund yet. She also received warranty docs in the mail, they said to ignore them, that there is no active warranty.