Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Endurance Warranty Services
Add new contacts
ADVERTISEMENT
Alvin *** Outstanding Customer Service! Answered every question I had. I didn’t think good customer service existed but he went above and beyond! Need more people like him! Give him a raise now! Very customer oriented and knows his job!
Deceptive and Unprofessional
They sold me a contract with the total promise and enticement that my car will be totally covered until 2020 or 123,000 miles, but what they didn't discuss on the front end was a key factor that drops the coverage much earlier due to what they call "liability limit" which turns out to take effect much sooner than the mileage or the number of years of the contract terms. An important fact that''s intentionally hidden by their sales people, and hidden within their thick book of policy terms which they provide after you sign on with them and payment is made.
Unprofessional too. I found out that they are dropping my contract from the my mechanic when he contacted them admit the most recent claim. They told him that it would be the last claim, even though I thought that I still had two more years of coverage or another 45,000 miles before the contact runs out. They didn't have the decency or professionalism to contact me or let me know about their decision to discontinue my contact. I trust Revdex.com, and rely on it's rating when I make my purchasing choices, and Revdex.com should consider changing this company rating in order to help other consumers make the right decision about dealing with this company
Alvin *** went above and beyond to help me resolve my complicated problem. He was very polite and helpfull
James was beyond helpful for me and very informative. Awesome customer service skills. My transmission went out 210 away from home. Not only did this company cover the expenses for my transmission but the hotel, rental car and food was covered also. Thanks for your help James and Endurance.
I purchased an extended warranty through this company Endurance Warranty. The warranty was purchased April 2018. Upon purchasing all of the information about my vehicle including the vehicle identification number, mileage, make, model and the year of my vehicle was given. The company approved my application, insured my vehicle and accepted a payment. A confirmation with a log in to view my policy was sent to me via email. My payments are automatically withdrew out off my account every month. The contract was approved for a 24 month bumper to bumper. I recently took my vehicle to the dealership for service. The dealership called Endurance to verify the warranty and was told that my car does not have a policy or contract with their company. I Glenda, then called Endurance to verify my policy. My policy was verified and my payments was verified to be on time and up to date. I then asked to speak to a supervisor about my coverage. I was told that my vehicle is a high performance vehicle and they didn't realize that when the policy was made. They said they do not want to fix my vehicle because the type of vehicle it is. They also stated that they understand that I do have a policy that is covered for the services needed but they would like to cancel the policy because they do not want to fix the vehicle. I requested to speak to corporate and was told I would receive a call back within 48 hours. It has been two months and they still has yet to respond to me about fixing my vehicle. I tried to log in to print a copy of my policy and my log in would not work. I called Endurance to reset my username and password. I was told the my policy has been put in the system to be canceled as of August 6, 2018. They would not give me a copy of the policy or any information regarding the contract.
On 4/6/18, the consumer was sold a contract by Endurance. The contract was administered by Interstate National Dealer Services (INDS) and Endurance was just simply selling agent. Endurance is not involved in any decisions regarding claims or administration of the contract.
On 7/2, Endurance was notified by INDS that the vehicle's model is not one that would qualify for coverage and therefore the contract was void. Endurance advised the consumer of this and advised that she would be receiving a FULL refund. The consumer requested that Endurance leave the contract in force until such time as she could contact the administrator, INDS, for clarification. Endurance did not receive any subsequent communication from the consumer until 8/1.
On 8/1, the consumer contacted Endurance to update payment information. An Endurance representative reminded the consumer that the vehicle was ineligible and the contract void. The representative advised the consumer that she would receive a FULL refund and the consumer indicated that she understood.
The refund was processed on 8/1 and the consumer can expect to see a return of funds in approximately 5-7 business days.
I would not recommend Endurance Warranty Business if you want prompt customer service. I am trying to get a refund on a policy I purchased 5/29/18 by credit card over the phone. So far I have none of my money back. I had to wait for snail mail for them to send me their official cancelation letter/form and my refund amount is based on when they receive my reply so after waiting 10 days I finally received their letter and filled it out and had it notarized and sent it certified mail for $11 back to them. They received it 7/13/18 but evidently the cancelation date is not documented until someone actually looks at it.... more of my money gone! After 2 more calls and waiting at least 25 minutes per call on hold, I am being told that I will be sent a refund check through the snail mail and it will be sent no earlier than 8/15/18! Fifteen days from today!!! Minus $250. Since I paid with my credit card I am not sure why a "modern" company could not just put my refund back on my card like 99% of other companies do...I guess the longer they keep my money the more they make on it??? I am thoroughly irritated by this refund policy so just beware....
I called the customer service and got Alvin *** as my representative. Alvin was awesome. all I wanted to do was find out how many more payments were remaining on our payment plan and he gave me news in a way that I never received before as if he was jubilant for me to have paid off my payment plan. he is the type of employee that I would want on my team; energized, motivated and ready to work. he was awesome. again he was awesome.
I contacted Edurance because the Tow company said they could not find me in the System. So I had to pay AAA to tow my vehicle to the shop but I had to pay for the cost of the tow. Once the SUV was there insurance would not cover anything. So insurance gave me a credit on my account. I attempted to put the vehicle in the Shop about a week ago but known it's a the Chevy dealership repair shop. But before I put it in the shop for the 3rd time I attempted to have it towed using there company and the tow company advised me that they could not find me in the system. So again I had it towed by AAA. I contacted the Chevy repair facility today and was advised Endurance wanted them to take apart the transmission to see if they would cover the Transmission but if they didn't it would cost me $3,200. I have a warranty and everything so far I have had to pay out of my own pocket. I have emails about the 2nd time. I have spoke to reps multiple times. All I want them to do is pay for The Transmission job. My contract #:*** and I have a 2003 Chevrolet Trailblazer. The claims customer service # and regular customer service# . If they don't cover my Transmission I will lose my vehicle.
On 7/25, the consumer's repair facility contacted the claims administrator, Interstate National Dealer Services, to file a claim on the customer's vehicle. Interstate requested partial disassembly to determine the exact cause of failure to the vehicle. The repair facility determined that the cause of failure was worn out clutch packs in the transmission. Unfortunately, the worn clutch packs are not eligible for coverage and the claim was subsequently denied by the administrator.
Please be advised the Endurance is the selling agent. The claims administrator is Interstate National Dealer Services. Interstate is responsible for any approval or denial of claims and Endurance is not involved in this process.
Upon receipt of this complaint, Endurance's Customer Service Manager reached out to the consumer. In the interest of customer service, Endurance will be providing total compensation of $530 to the customer to offset the cost of the required disassembly ("tear-down") requested by Interstate. This compensation includes a goodwill check of $200, a waived monthly charge, and a policy discount. The consumer indicated that he understood and accepted this resolution.
The consumer's contract is currently active and eligible for future claims. Endurance is committed to the highest level of customer service for each and every consumer.
Revdex.com:
I accepted the offer from this Warranty company. I still think this company is a rip off. The part that went bad was The Transmission gear which is part of the Transmission. Known I half to pay out of pocket for a new Transmission that Will cost at least $1,300 plus labor. The only thing they covered was just to have the vehicle inspection to see if it would be covered under the Warranty. I think this warranty company finds ways not to pay claims. I hope nothing ever happens that I need this company again. I wouldn't recommend anyone in buying a warranty from this company.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
William
I was told by Daniel no issues with water pump and Radiator found then I was told car was disqualified because 1 tire is oversized by 1% which is so unrelated to the issue Also I was told by Derek *** that if I pay a $500 surcharge my car would be covered for repairs listed. Also you guys honored the starter but not the the other repairs which makes no sense Also no changes were made to the car sense signing up with Endurance. Claim should be covered Dodge and Mienike car shops agree based on items covered and tire being a acceptable size not requiring any modifications
Claim # ***
How can I requalify my vehicle? I was told paying a surcharge would work but havent heard from Endurance in 4 days Last 6 of VIN *** talked to Derek
Upon receipt of the complaint, Endurance performed an audit of the claim and the contract, including reviewing any phone calls involved in the activation of the coverage. The Select Premier contract does not allow for any alterations whatsoever to the vehicle from factory stock conditions, regardless of the type or extent of the alteration. The vehicle's placard shows the factory stock tire size of 225/55R19. The tires currently mounted to the vehicle are a size of 235/55R19. As the vehicle is in a modified state, the provisions contained within the contract prevent the authorization of claims.
On 7/16, the consumer's repair facility called in a claim for a replacement of the starter. As it was not known to Endurance that the vehicle was in a modified state, this part was authorized.
On 7/17, the consumer's repair facility called in to add additional items to the claim. As part of the claims process for the more extensive repairs, a third party inspector was sent to confirm the new failures. In the course of this inspection, the vehicle was discovered to be modified as stated above and these repairs were subsequently declined. As authorization had already been provided for the starter, Endurance will still furnish payment to the repair facility for the starter repair once a completed invoice has been submitted.
On 7/30, the Customer Service Manager reached out to the consumer to provide clarity on the reason for the denial, and to confirm that the starter repair will still be paid as authorized. The consumer disputed that the tires were a modification from stock, despite the placard listing not matching the mounted tire size. The mounted tire size is not listed in the vehicle's owner's manual as a factory option. Please note that although the tires and wheels physically fit on the vehicle, they do not match the factory stock size and are therefore an alteration. The claim will remain denied until such time as the consumer can submit documentation from the manufacturer confirming that the current size of tire is a factory stock option. Please note that the contract may be eligible for a pro-rata refund, and that this refund is calculated less claims paid. Should the repair facility submit a completed invoice, the starter motor repair will be paid as agreed and deducted from the pro-rata refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me as long as I’m refunded months paid as stated
Sincerely,
G
EWS sends predatory and misleading letters in the mail in hopes of deceiving and tricking elderly and otherwise mentally challenged individuals into buying their overpriced and unnecessary services.
In the letter they state 'No other notices will be sent for this offer. This will be our only attempt to contact you about your expiring factory warranty"
This is a blatant lie, as I have received 3 of these 'offers' in the last 4 months. Two of which were addressed to the same Person and covered the same vehicle.
The first of said notices also stated "Our records indicate you have received multiple notices and have not contacted us to updated your auto file"
This is also a blatant lie, as it was the initial letter sent. The letters are crafted to look like an urgent matter that needs to be taken care of or else you will be at risk for financial ruin if anything happens to your vehicle.
The company doesn't know the model of the vehicle apparently, as it isn't listed on the letter. the example repair fees are also just random numbers, as the actual repair costs for each item listed are easily found on ***.com if you know the make and model.
I have contacted the company three times over 4 months, each time asking to be removed from their mailing list. Each time I have had an employee collect my information and state that they were removing me from the mailing list.
Each time I have received another notice roughly 1 month later. One of the notices sent to my house was for the deceased previous owner.
These advertising practices are predatory and shameful. They are borderline fraudulent and frankly disgusting. The customer service agents are generally helpful, but don't seem to follow through on what they promise. Putting a tiny disclaimer in an italicized font hidden away in the footer stating that this is indeed an advertisement is a pathetic way to make sure your scare tactic letters are 'legal'.
Please be advised that Endurance vehicle service contracts are offered in over 2,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials, and direct mail promotions.
Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA's Standards of Conduct. The Standards state that any vehicel service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
Please note that neither the consumer's age nor any existing disabilities are known to Endurance and no marketing decision is made based on this information.
We are sorry about any confusion Endurance's mail piece caused the consumer and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure he does not receive any future direct mail advertisements from our company.
Revdex.com:
I have reviewed the response made by the business in referce to complaint ID 12995780, and find that this resolution is satisfactory to me. They are still an unapologetic predatory company who see legal excuses as justifications for their tactics, but at least they claim to have removed me from the mailing list
Sincerely,
B
Called in regards to canceling my account due to a change of direction for my personal life. Daniel was kind enough to push my next due date out to September. Said if anything changes to let him know and he'd help if able. Had a chat about being helpful with customers being I dealt with that for a combined 8 years. I appreciate and applaud his help and how he handled my situation. Businesses could use more people like Daniel for that reason. He didn't treat me as a number but an individual. That's priceless in this day and age. Thank you so much for the help Daniel.
Il looked up this company fron consumer reports. After learning the better extended warranty companies. I got a look of the sample contract,got a quote and bought it. Based on the sample contract. It showed every item covered. So here I am months down road. My airstart blowing hot air. Didnt think it was my unit because it has always worked great. Nevertheless took it in an authorized dealership for *** Srx. Dropped off the morning appt. Didnt hear anything ttill the following morning. Service ctr. said they called claim at Endurance. I thought maybe just fill up with freon and we're done. Nope ithad a line leak and the condenser was restricting. But bad news Endurance said you are not covered. I said impossible since it says it does cover the A/C. Thats what the sample contract shows online. That the A/C and heated is covered. But BUYERS BE WARNED. WHEN YOU RECIEVEYOUR ACTUAL CONTRACT IT ONLY COVERS THE COMPRESSOR AND LEAVES OFF CONDENSOR. I believe thats a ADVERTISEMENT DUKE OR SCAM. How can you cover the a/c on a sample online contract which is what I use to determined whats covered only to find that some major parts of that in a real contract of that coverage. It is misleading. So now I have to pay out of pocket $ 930.00 to repair. The claim specialist even said that the a/c line is considered a hose and hoses are not cover. Eventhough its an evap line. What gives. I thought ENDURANCE WAS TOP NOTCH. SO IWASNT WORRIED IF SOMETHING MAJOR BROKE DOWN. NOW I AM WORRIED.
Please be advised that Endurance offers many different levels of coverage, and provides sample contracts based on current information. The consumer's final level of coverage is determined by a number of eligibility factors.
On 5/2, the consumer contacted Endurance to purchase a vehicle service contract. The consumer was provided the Gold policy, administered by United Car Care (UCC). As part of Endurance's 2-stage verification process, a verification agent confirmed the level and type of coverage with the consumer prior to completing the sale. An audit of the call recording confirmed no misconduct. A copy of the consumer's contract was sent and delivered via USPS Critical Mail shortly after activation for the consumer's review. An additional copy was sent to the consumer by request via 2-day *** and arrived on 7/18.
On 7/27, a representative from the consumer's repair facility contacted the claims administrator, United Care Care (UCC) to file a repair claim under the consumer's contract. The representative reported a failure to the condenser, as well as a leak at the fitting. Unfortunately, the failed parts are not listed as eligible on the consumer's contract. The claim was subsequently declined.
Please be advised the Endurance is the selling agent for this contract. It is administered by United Care Care. UCC is responsible for the approval or denial of claims and Endurance is not involved in the claims process.
Upon receipt of this complaint, Endurance's Customer Service Manager reached out to the consumer by phone and by email. At the time of this response, Endurance has yet to hear back from the consumer.
Endurance is committed to the highest level of customer service and will continue to attempt to reach the consumer to reach a resolution.
I recently called Endurance Warranty to follow up about a claim that I recently had, but I had to wait on hold for 25 minutes! Because I was at work I had to end the call before I even spoke with a representative.
I purchased the Select Premier 60/1000 plan for my 2013 Maxima that had $108K miles. I specifically purchased this warranty because I knew it was over 100K miles and things may start to break down. 7/18/18 my claim to fix two engine mounts were denied due to wear and tear. I tried call the 19th and 20th and was told their system was down and will remain down for weekend. Monday I called back and spoke with several Endurance customer service rep and explained that my policy shows that engine mounts are covered. They both explained to me to have the mechanic shop call the claims area and let them know in detail why they feel the mounts were broken and not due to wear and tear. The shop did just that and even requested and adjuster to come look at himself. The claim department refused to have someone come and and stated that due to the mileage, the mounts are considered wear and tear. Engine mounts can wear over time on any car, at any mileage. It's very random. How it be deemed "wear and tear" when it can happen at any time? I called today, 07/24/18 and spoke with a supervisor. I told him that when I purchased this warranty, they knew the amount of mileage I had on my car. If they knew from the start they would not cover some of the items, they should have never included it in my policy. All he could do was apologize and state that there is a wear and tear clause in my policy. Yes, I am aware of the statement "wear and tear" clause in the policy. My problem is most things that will break on a car with over 100k, miles will be from wear and tear. It's a used car with high mileage, the whole purpose of an extended warranty!! Don't say something is covered and then don't fix it. It's very misleading and causes me not to know what's really covered on my car.
On 8/3, an Endurance representative reached out to the consumer to discuss her claim. In the interest of customer service, Endurance will be applying a $400 discount to the consumer's contract cost. The contract remains active and in good standing. Endurance is committed to the highest level of customer service and looks forward to our continuing relationship with Ms.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12987484, and find that this resolution is satisfactory to me.
Sincerely,
J
Alvin *** was a great help to me today. Thanks so much!
On Wednesday July 18 I spoke with Irene *** about a question I had concerning our coverage and a claim that was denied. The policy states that air bags are not covered; my understanding is that an airbag is the device that inflates to protect a vehicle's occupant in a crash. We had a "control module" for an air bag that failed. Since it wasn't the air bag itself that needed to be replaced, I was confused as to why the module wasn't covered.
Irene was very pleasant and very professional. As I had been transferred several times before I reached her, she said that she not transfer me again, she would investigate this while she briefly put me on hold. In a short time, she came back on the line, explained that she had spoken to her supervisor, and explained that it was not only an airbag that was not covered but also anything having to do with an airbag.
She was very nice and, I think, by looking into this and not transferring me again, she put good customer service first and certainly went over and above the minimum she was required to do. Even tho this claim wasn't covered, I hung up the phone understanding the reason it wasn't covered, I had a very positive feeling about Endurance and I thought if all Endurance employees are as dedicated as Irene, then we and our car are in very good hands! Endurance, you are very lucky to have Irene as an employee!
If it were not for the exceptional service that I received from Irene, instead of writing this positive review, I could very well have written a negative review on the fact that a safety component was not worthy of coverage..
I had an issue with a payment and was going to cancel my policy to find another. Tony was very accommodating in resolving my issue.
Alvin was very helpful and efficient. He went beyond my questions by providing information id forgotten and wool need. Delightful phone call
This place is a scam, do not contact them!
I would like to thank Tony *** from Endurance for his tireless efforts in striving to resolve an issue, regarding my extended warranty.
He has been VERY attentive and was available to answer any concerns I may have had, and also reassuring and encouraging when I felt the matter was incomprehensible.