Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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After a major mixup and clerical error by one of their staff, customer service rep Chris *** was accommodating, kind and went above and beyond to resolve my issue. I'm 100+% satisfied with their customer service team. I would recommend Endurance to everyone.
I have this insurance with you guys that I pay every month I pay about 200 a month to have this coverage on my 2010 buick lacrosse I had an issue happen to my car where one morning after taking my kids to school it just died on me I had did what I was suppose to do which was file a claim with you guys my car now has been at this shop for about 2 months now going back and forth with you guys doing everything we where asked to do including a tare down I have had issues with you guys telling the mechanic working on my car different things and telling me different things so nothing is ever the same my mechanic has finished the tare down and he had told you guys it was my motor that had went out and I was going to need a motor for my car he sent in all the paperwork you guys had asked and we have done everything you guys have asked till now and we finally here back from you guys but just to here that you guys need proof of maintenance on my car back from nov 2015 because the car fax that they supposedly pulled shows thats the last time a maintenance has been done if that was the case my car would have gone out years ago and nov 2015 was around the time I had bought the car from the car lot I have sence then done maintenance on my car I use this car to take my kids to school I use it to go to work and for my everyday things why wouldn't I keep maintenance for my car knowing its my only car that I have not only that a car I still owe money on how do you expect people to get stuff that far back I have my brother do my maintenance for me its cheaper and saves me money so now you guys are telling me if I cant get that information to you guys you guys cant go forward which is really frustrating and upsetting I have to take the bus to work and for my kids also whats the point of me sitting here paying you guys this money taking from my family if you guys are not going to help or do what you guys told me you were going to do the reps have been unhelpful and rude please help
To Whom It May Concern,
This is in response to the complaint you received from M *** concerning a denied claim on her vehicle service contract.
On February 3, 2018, Ms. contacted Endurance and purchased an Interstate National Dealer Services Xtra Supreme vehicle service contract on her 2010 Buick Lacrosse.
Please be advised, Endurance is strictly the seller of the vehicle service contract. Endurance sold Ms. an Interstate National Dealer Services vehicle service contract. Interstate National Dealer Services is the administrator/obligor of the contract, which means Interstate National Dealer Services administers (approves or denies) the claims. Endurance plays no role in the approval or denial of claims.
As the seller of the policy, our office gets involved on numerous occasions when the vehicle service contract company denies a claim by calling the company on the consumer's behalf to ascertain why the claim was denied and put forth the best case for the administrator to approve the claim. Accordingly, on May 2, 2018, our company contacted Interstate National Dealer Services to ascertain the issue with the consumer's car repair and why the repair claim was denied. According the Interstate National Dealer Services, the cause of failure was a long term lack of maintenance and buildup of sludge. Failures due to lack of maintenance are not listed as eligible on the consumer's contract and the claim was subsequently denied.
The consumer advised Endurance on May 2, 2018 that she wished to cancel her contract with Interstate National Dealer Services. The consumer's policy was cancelled at her request. The vehicle service contract was eligible for a pro-rata refund. In the interest of customer service, Endurance offered a full refund of all monies paid in. The consumer accepted the offer and a check was mailed on May 22, 2018 to the consumer.
If any further information is required, please do not hesitate to contact me directly at (847)790-3038.
Sincerely,
Daniel ***
Customer Resolutions Manager
Endurance
I was very impressed with the excellent service I received from Christopher ***, customer service rep. He answered all my questions and went above and beyond to ensure I had all the information I needed. Thank you Chris!
Joanne
Purchased a Endurance Warranty Services policy 6 months ago and called to cancel the NEXT day. 6 months later and I'm still being charged $169.04 per month for a total of $1014.36 in fraudulent charges. After several attempts to speak to a human and being disconnected, finally spoke to someone today and upon insistence, said he would give a "pro-rated refund" -- not in full. This is not acceptable. They DO show record of the call to cancel and are now stating that it was my responsibility to cancel in WRITING. Funny, that was not mentioned in the cancellation phone call. Had they asked that, I would have immediately fired off a cancellation letter. I will report it as fraudulent charges to my bank. Do NOT use this company -- they scam you out of your money.
I talked to Vlademar on the phone today. He was most helpful about all my questions and very professional and helped me with my car issues. I appreciated his help so much as he talked to me in laymans terms and good common sense....a good worthwhile employee that seemed to like his customers. He seemed to be very knowledgeable of my car and gave me some good tips to use too. thank you. b
I called Endurance and Eddy *** was great and so helpful.
Great experience with this company. Mr Alvin ***, customer service rep, was very helpful and professional. He answers all my questions about the warranty and made sure I understood the coverage. Wouldn’t hesitate to recommend this company to friends and family.
Ketrell *** was very courteous and professional. Answered all my questions and was very sincere.
I had the BEST CUSTOMER SERVICE EXPERIENCE from Christopher ***. He handled my issue with a Positive attitude, tone and explained everything.He handled the situation great.
I contacted Endurance today to get information about my account. I spoke to Daniel *** who was extremely helpful. He answered all my questions and made me aware of information I did not know. I could not be happier with the service I received.
I originally signed up to get endurance auto insurance on or around 04/12/2018,but because my car was having trouble with my transmission and I knew it would not be covered for 90 days with endurance,I had told them I did not want to sign up for this,and since my car is not drivable,because I had it checked through hurd automall it's the transmission lines,I just got released from the hospital today and after calling my debit card I was informed that endurance auto warranty went into my account and charged me $140.95 of which I did not authorize,why would I pay for this when my car is not driveable,and im talking to a gentlemen from endurance and getting a bad time I just want my money back
On May 3, 2018 the consumer called Endurance's Customer Service Department stating she did not want the vehicle service contract. Accordingly, Endurance's Customer Service Representative cancelled the contract and voided the customer's payment. The credit card void was already completed prior to receiving the consumer's Revdex.com complaint.
JUST WANT YOU TO KNOW THAT KANTREL, JAMES & CRAIG DI AN EXCELLENT JOB, VERY CARING VERY HELPFUL & VERY UNDERSTANDING OF YOU ISSUES AT ENDURANCE WARRANTY INSURANCE.
My vehicle's water pump failed and the repair shop was also saying that the failure of the water pump and the coolant leaking had ruined the drive belt. The repair shop advised me that the request that the warranty also cover the drive belt replacement was being denied by Interstate Warranty.
I called Endurance customer service and my call was answered by a very professional individual named Mike . I explained my situation to Mr. and he sincerely listened to what I had to say regarding my problem. He put me on a brief hold and returned to tell me that he had spoken to his supervisor about my repair problems along with my concerns and that Endurance was going to cover the cost of a new belt and installation in addition to what Interstate Warranty was paying for the water pump issue.
Endurance has always listened to any concerns I have had regarding repairs to my vehicle and made sure that I was a satisfied customer. Mr. is a true customer service representative.
Daniel and Ryan very detail tried everything to make me satisfied as a customer. Very professional very polite I’m glad a chosen endurance I know my truck will be safe in their hands thanks again guys you rock keep the customers happy and smiling.
Melissa A was very helpful, I feel she went above and beyond. she was able to provide me with the highest quality of customer service and she addressed allof my concerns.
I called in because I had some questions to ask and I spoke to Sheila and she was very helpful and friendly!
Christopher ***l had awesome customer service and was so professional. He walked me through the warranty process and gave me information to help me on future claims.
I had so many issues dealing with getting my issues taken care of. This company is good, a little pricey but my faith has been restored in this company by a gentleman named Ketrell *** He took control of my issue instead of him passing me off and not answering calls like some previous agents have. He took ownership and helped me to the point where I initially thought I was going to have to switch companies but then after dealing with Mr ***he made my decision for me to stay with the company! He is definitely an asset to your company and I thank him for going above and beyond to help me and my family! Me Ketrell ***is solely the reason I am rating the company with 5 stars!
Alvin *** was exceptional in helping me today. I would recommend him and endurance to friends and family
I admit I made a late payment one time; however, it was an approved deferred payment. Subsequently, I submitted another monthly payment in which it was refused, and my policy was canceled. Thus, I lost many months of payments towards the end of paying off my policy, and had to begin a new policy. To date, the payment refund that was promised 3 weeks ago, has not been returned. Hopefully, the new relationship will not be compromised as a result of these issues.