Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I had the pleasure of speaking with Sheila over at Endurance recently when I experienced troubles with my aging vehicle. Sheila at was extremely helpful through the whole process. Not only did she help get me and my vehicle back on the road running, but she was also a calm voice when it was definitely needed.
Great customer service rep. Worked had to get me the best for my money.
My husband and I called and spoke with an employee named Ketrell who done a amazing job making us feel valued...we we're going to cancel our warranty, but because of Ketrell we decided to keep it...Thank you Ketrell for enjoying your job!!!!
I have had a great experience with this company they did whatever they said they were going to do and we're very pleasant to talk to Mike do was very informative and help me with all my questions
I purchased an extended vehicle warranty from Endurance on 1/19/18 with a waiting period of 60 days or 1000 miles before they would cover any breakdown issues. My check engine light came on and felt a loss of power after 3 months and about 1200 miles. I had it checked immediately by two different mechanics, and was definitively diagnosed as a bad valve in cylinder 5. I spent hundreds of dollars just to find out exactly what the code was on the check engine light by tearing down the heads to reveal the valves and internal issues present. They performed a leak down test and visually inspected the bad valve with a boroscope. After the mechanic and owner of the shop informed Endurance of the clearly stated warrantied problem he was immediately denied. I then called and spent an hour with a rep who knew nothing about engines or parts making excuses as to why they don't cover the valve even when its stated in the warranty section as covered. They said because the mechanic said there was carbon build up and the valve would not seal that its a normal wear and tear issue, yet would not listen to the mechanic or I that it only had carbon build up and wasn't sealing due to the valve not operating. Any way after several call backs and discussions with a manger at Endurance named "Steve" who said, "if anything goes wrong with my engine now that we know the cylinder will not work with out a replaced valve that they wont cover anything that happens." I said, "it will end up causing total engine breakdown along with related parts such as exhaust systems," and quoted to him what the warranty says, "Prevent Further Damage- take immediate action to prevent further damage to you vehicle as this contract will not cover damage caused by continued operation or by not securing timely repair of the failed component. Failure to do so may result in a denial of coverage." He said its denied, so I proceeded to ask for a refund, and to cancel my policy. He said, "I'll cancel it!" and hung up!
On January 19, 2018 the consumer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for his 2010 *** with 138,918 miles. At the point of sale the consumer was made aware of the what the contract covers and upon agreement to purchase the vehicle service contract, the consumer was transferred to Endurance Verification Department where an Endurance Verification Representative went through the contract's specific coverage with the consumer a second time. Further, the consumer was mailed a hard copy of the contract via USPS Critical Mail and the consumer had 30 days to review the contract and if the consumer was unhappy with the coverage for any reason, the consumer could cancel the contract and receive a full refund.
On April 16, 2018 a repair representative from Guaranteed Auto Repair contacted Endurance's Claims Department to file a claim on the consumer's vehicle. The repair representative reported failed valve seals on the #5 cylinder causing an air leak past the valves. As the valve seals are not listed for coverage in the Endurance Select Premier contract, the claim was denied for failure of a non-covered component. After the denial was issued, the repair facility stated that they were incorrect, and that the failure was due to carbon build-up on the back of the valves not allowing the valves to seal and close. The change in diagnosis was on the same claims phone call and no new diagnosis had been performed. The Claim Adjuster advised the repair facility that the carbon build up is specifically excluded from coverage and if there was only carbon build-up the proper repair was to clean the valves, not replace the valves.
In the interest of customer service, Endurance's Customer Service Representative contracted the consumer and agreed to cancel the contract, waive any time used on the policy as well as any cancellation fees, and issue the consumer a full refund.
Contacted endurance, after long conversation Mr. Perez took care of my issue. He ended up being very helpful.
I was having an issue with Endurance I called in and spoke with a manager Mr. Eddie *** who went above and beyond his duties and handle this matter I am very happy and satisfied thank you Mr. Eddie
Purchased the highest level contract available that covered most all items on the vehicle. Serviced vehicle including transmission fluid at dealership at start of contract per instructions. 1 yr/7mo later transmission fails. After several visits by adjuster, shop gets a call that it is denying coverage. I'm being told that a part of my transmission failed - the torque converter, is not covered even though this is part of the internally fluid lubricated transmission assembly. It is not anywhere listed as an excluded part. In all the years I've dealt with companies, I have never heard of this NOT being covered, nor did the *** transmission shop that has my vehicle.
On August 6, 2016, the consumer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for his 2014 *** with 97,671 miles. The Select Premier vehicle service contract is a "Stated Component" contract, which means the parts "stated" in the contract are the parts that are covered by the contract.
On March 27, 2018, Endurance's Claims Department received a claim repair request from *** regarding the consumer's vehicle's transmission. Upon tear down of the vehicle's transmission, the *** repair representative advised Endurance that he found damage inside of the transmission from the torque convertor material getting inside. Accordingly, Endurance's Claim Representative requested an independent inspection be performed by a third party inspection agency to verify the cause of failure.
Upon inspection, the third party inspector was shown the failed torque convertor. The unit was discolored from heat and there was metal throughout the transmission case. It was confirmed by the repair facility and an independent inspector that the failure was to the torque convertor with sub damage to the transmission due to metal contamination. The repair claim was denied as the torque convertor is not stated in the vehicle service contract as listed for coverage.
In the consumer's complaint, he states that the torque convertor should be included for coverage as the vehicle service contract covers transmission's internally lubricated parts since the transmission fluid runs through it. However, the torque convertor is not contained inside of the transmission housing, it bolts to the front of the transmission housing and shares fluid with the transmission through an externally sealed shaft.
In the interest of customer service, Endurance Customer Service Manager reached out to the consumer. Endurance and the consumer agreed to cancel the contract and Endurance will issue the consumer a refund.
submitted for a quote... they sent an advertisement and asked me to call... said they needed information on my vehicle but also told me everything they needed. I asked since they knew this why didn't I get a quote and asked to call... he replied in a hasty voice.. "check your inbox!".. it sjowed a few moments later.... could have more helpful customer service
Tried to find out who gave/sold my information to them. Got 2 hours of run a round including trying to get a superviser/corp. #. Even was called ignorant by one of their personell.
Shiella *** was very Professional as she answered my Questions. Sheila explained to me why the Policy I received in the mail Did Not match those listed on line with Endurance. She quickly put me at ease why. She was knowledgeable of my policy that I received in the mail. Shiela was clear and stated if I had further question I could call and request Her again. She Did Not make me feel just like another number on the phone, she answered clearly all I requested. #1 for Other Professional Job at Endurance or elsewhere.
Because our car was getting older, we sought out an auto extended warranty plan. We were provided with a quote for the Xtra Supreme package, with a 30-day/1000 mile wait period. We agreed and paid for the extended warranty When we received our card and warranty booklet almost a month later, it indicated a different plan, called the Select Premier 60/1000 mile plan, which I did not agree to, nor did I have any information about this plan. So I called the customer service number and requested that the warranty card and book be corrected to what we actually bought. He seemed to do so over the phone with no trouble at all. However, when I received the contract booklet this time, it was also wrong. It had the wrong city, the wrong sale date/effective date. We purchased the contract on 2/20/2018, but the corrected booklet changed it to 3/20/2018. So in essence, they are still forcing us into a different contract period than what we agreed to when we purchased the contract in good faith on 2/20/2018. All we request is that our record and contract shows that we purchased the Xtra Supreme Vehicle Service Contract on 2/20/2018, with a 30-day, 1000 mile wait period. That is what I was quoted, and that is what I purchased. I only want that. Thanks.
On February 20, 2018 the consumer contacted Endurance over a recorded phone line to purchase a vehicle service contract for a 2007 Nissan Pathfinder with 147,358 miles. At the point of sale the consumer was quoted both an Endurance Select Premier vehicle service contract as well as an Interstate National Dealer Services Xtra Supreme plan. The customer opted for the Endurance Select Premier contract, and upon her agreement to purchase the vehicle service contract the consumer was transferred to Endurance's Verification Department where a Verification Representative went through what the contract specifies a second time including the contract's 60 day and 1,000 mile Waiting Period.
On March 20, the 30th day of the waiting period, the consumer called Endurance's Customer Service and spoke to an Endurance Customer Service Representative regarding the waiting period. Endurance Customer Service Representative advised the consumer again that the contract had a 60 day and 1,000 mile waiting period as verified to the consumer and listed on her policy which the phone call recording confirmed. Nevertheless, the consumer insisted on changing to the Interstate Xtra Supreme plan with a 30 day and 1,000 mile waiting period. Accordingly, the Customer Services Representative rewrote the consumer into the Xtra Supreme plan and told the consumer that the waiting period would restart.
On April 10, 2018, upon receiving the consumer's Revdex.com complaint, Endurance's Customer Service Manager contacted the consumer and discussed the situation. The Customer Service Manager plays the recorded call for the consumer where the Customer Service Representative said the waiting period will restart. The consumer declined to also hear the verification of the original policy, and opted to cancel her contract.
In the interest of customer service, Endurance agreed to waive any time used on the contracts as well as any cancellation fees and issued the consumer a full refund.
I am having financial difficulties and wanted to cancel my account. Your representative convinced me to keep going. In order to do so, he let me pay for April and waived the payment for May so I could fix my problems before June. Eddie and Craig were vert helpful at a dark time in my life.
COMPANY DO NOT COVER OEM PARTS!!!! I had a plan with Endurance, and canceled once they would not accept the dealer's mechanic OEM parts. They were willing to take care of the labor but they wanted to send their own type of parts. When I joined the plan, I was told they will cover OEM parts. THEY GAVE ME FALSE INFORMATION!!!!! THEY LIED to get me to join. Luckily I only had 3 months with them and they will send partial of what I invested (paid them).... P.S. they don't cover as much as they try to charge
This company is just short of being a scam. They send mailers with headers that sound like government offices with warnings about warranty expirations on your vehicle when they don't know anything about what you do or do not own. They contact people in mutual consent states and refuse to turn off the recording of phone calls. They are attempting to trick people into buying overpriced unnecessary warranties.
I called to find out if a part was covered and was told it was and then when the shop called they they ask a lot of questions and told them it was not. The car is at the shop and needs this repair and I don't have time to take it anywhere else. It just seems like Endurance did everything they could to not cover is. Why did I buy a warranty if they're not going to cover anything!
To whoever it may concern. Monday of this week I I decided to sign up with Endurance warranty, I left $100 deposit off my credit card. I decided the next day to opt out. And when I called customer service I got Christopher *** on the phone! To make a long story he sold me on keeping this contract and I paid the full amount, down payment! This gentleman is very professional and I feel very comfortable with this company and your agent. Thank you very much, Mr. Al ***, new customer!
My car was wrecked March 2nd 2018. It was totaled. Policy ***
I called to cancel my warranty after the accident. I was charged again $140 on April 5th 2018. I have called today to resolve the issue. I have been transferred and put on hold for over 20 minutes. I keep getting hung up on. I talked to Gale and Mellisa in billing. Mellissa looked at the notes and they said it looks like I was transferring the policy to another car. I don't have another car. They explained I can call back and get a new policy if I get a call. I want refunded $140 for the april 5th 2018 charge. Cancel my policy
Please be advised the consumer's contract was cancelled per his request and his April payment was refunded on April 6.
An Endurance customer service representative reached out to the consumer and left a voicemail explaining the situation and providing his direct contract information should the consumer need further information.
This business sends out mail asking for immediate responses. They want you to purchase something from them but they make it look like you've already been a customer and you need to get a hold of them as soon as possible to make sure you'll still have coverage. They indicate that they have sent several notices that you have neglected to respond to and this might be your final chance. This is scam material. There is no return address on the envelope and their address information is in very small print at the very bottom of a repair bill sheet. I advised them to take me off their mailing list, they do not have my permission to contact me.
I purchased a used Hummer H3 and was directed by the dealership to an auto warranty company they vouched for. After doing some research on this company I found they were rated very poorly and had many, many consumer complaints. After additional research I found Endurance Warranty Services who was extremely highly rated and had very few consumer complaints. Keep in mind someone will always complain about something. I reached out on-line to Endurance, who surprisingly responded with a quick quote and sample contract. I followed up by phone with Daniel who was just outstanding in every possible area. Endurance was able to take care of all my needs and was fair and compassionate. I would rate them with 20 stars if I could. Don't waste your time with other companies. Endurance and Daniel are the best!