Endurance Warranty Services

They have been dragging out approving my repair for a week and a half. They are jerking me around and running up a bill I will have to pay to the garage for tear down of my engine. They have FORCED me to incur HUNDREDS of dollars in repair costs so far because they have not approved the repair they are CONTRACTUALLY OBLIGATED to pay, yet they are requesting the garage perform HUNDREDS of dollars of additional work, with no agreement to pay ANY OF IT. This is NOT how a warranty works. I have tried calling them multiple times. After being on hold for up to 20 minutes at a time, I get hung up on without being able to talk to anyone. Over the last week I've been told that they won't pay for anything until they find a cause of the failure. They found it. Yet they STILL may want more tear down of the engine they may not even cover. This needs to stop IMMEDIATELY and my car needs to be repaired IMMEDIATELY.

I'm 89 years old and on 12/28/17 a telephone salesman manipulated me into buying a extended car warranty in the amount 4,358 to pay for repairs on my *** 2000. The car is only worth only 800.dollars. They took 229.36 from my checking account. My banker and Power of Attorney representative caught this and on 1/9/2018 I put a stop hold on the money and called several time to cancel and tell the company it was a mistake. I called my agent Lorna J. *** called and my banker called to no avail. Put on hold for 20 to 30 minutes and then hung up on. As per the book they sent me I wrote a cancellation on 1/17/18 and mailed it to the company. Called again a few times and then on 1/31/18 they answered phone and said they'd cancel it however I had attempted to cancel it as early as January 9th.
On 1/30/18 their billing company took another 229.37 from my bank account. I want my money back this is a SCAM.
Ed *** and Lorna J. *** agent and P.O.A.

Endurance Warranty Services you guys help me out big time . Think you so much .

This company has been contacting me for over a year trying to sale me a product I did not request or ask for. Consistently calling once a week and mailing material to my home. Ive spoken to 5 different representatives for this company asking to be removed from the contact list and yet they are still contacting me. This is harassment.

I don't understand how Revdex.com can give this scam outfit an A rating when they engage in deceptive advertising designed to lure unsuspecting older folks into buying, a practice that has been already frequently documented in reviews. "The Department of Automobile Records" is what this unscrupulous company calls itself.!! Making a patently false claim, also, that they know something about the current warranty expiring. Awful, awful, awful and SHAME on Revdex.com for rating them highly. I will NEVER trust a Revdex.com rating again.

I hope this message is read and reviewed... Nicole was a saving grace in a confusing scenario. I tried to use the service I'm clearly paying for. Instead I was informed that my contract was canceled, but it was obviously a mistake. I was connected to Samantha, a customer rep for ***, she told me she knew I'd been paying but there was a clerical error. When trying to follow up w/her, my calls were avoided by putting other reps on the phone, she instructed them to inform me that I may not be reimbursed for car rental nor the emergency towing fee and that she's sent emails but Endurance was wrong and they wouldn't respond. Come to find out, *** had been taking my money but not reporting it to Endurance. I was told this for 3 days and was told to wait a fourth day for a response from Endurance. I was told everything was perfectly done on ***s end but, Endurance was holding everything up. Thats when I called Endurance personaly and Nicole helped. Samantha tried to avoid her calls, even hangong up on Nicole, and telling Nicole incorrect info. But Nicole stayed in my corner and got everything corrected in less than 15 mins. I have connected legal advice because taking my money but not reporting it to Endurance, sounds like something illegal. I chose you for protection, I'm a single father w/ a daughter in private school, I need all the help I can get. I'm hoping you honor your end of contract w/o anymore resistance. I realise this was not the fault of Endurance. But if it matters, thank goodness for Nicole. Her help is the only peace mind I've gotten so far. I do hope to get a response, at least from someone who read this. SSN. My name is Daniel ***.com is my gmail address. I will try and use my benefits Monday. To reiterate ... because Samantha drug her feet, my car has been sitting in parking lot for 4 days, and her company has been taking money w/o notifying Endurance. What of I'd never used my benefits? Would they have informed Endurance then? Or if I canceled my policy, would they have reported the money they took then? Seems like bad business for Endurance.... Only reason I'll give a good rating is Nicole. I don't want negative marks associated w/ her. But just know that my experience so far is one of discomfort, because I'm not so sure I'm gonna get the protection and help I've clearly paid for.

Specialist A. *** takes pride in what he does especially when it came to handling all my questions I had about my claim. Mr. professionalism was top notch. Thank you for all your help.

I love to say that the customer service was great helped me twice from canceling a very good warranty plan for my car.

First time I filed a claim for my *** , and it was handled very professionally, the adjuster came to the dealership and entire claim for 1500 $ was approved on the spot .
Very impressed with the service .
Sheila in customer service was excellent when I called to changed my payment date , she was very professional.
I only have one suggestion the claim number is a long hold to talk to claim specialist .
Claim specialist was very professional and adjuster was in the dealership the next business day .
I am life long customer to endurance and recommend this warranty to everyone .

I am so happy I decided to purchase an extended car warranty from Endurance! This is the first car I have kept longer than two years and the first extended warranty I have ever invested in. When I was confused about a claim and my policy I spoke to Art in customer service and he listened attentatively with great patience and then immediately helped me communicate my concerns to through the appropriate channels and resolve them. Endurance customer service helped me keep my car on the road!

Today I had the pleasure of talking with Sheila about a billing question and she was able to help me efficiently and to my satisfaction. Thanks!

John *** was extremely helpful. He as also pleasant, courteous and respectful. He fully and completely resolved my issue and I am very thankful.

The other day I called and talked to Sheila in regards to filing a claim and she answered the questions I had and was very helpful.

I recently bought a truck with a transferable warranty on it. I Called on two separate occasions and spoke to a couple of customer service reps who each told me they would email the transfer application. The application never came. On the third try I reached John ***, the experience I had with him was exceptional. He gave me his contact information and took the time to track down the form I needed and get it to me. Thanks to John *** I can now submit my warranty transfer.

Had a great phone experience with John ***. He was very professional and accommodating. I am sure he is a valued member of the Endurance team.
Great job John!

Nicole helped with my current claim and I appreciate the follow up to make sure I was taken care of. She did a great job and I will sign up with Endurance with all my vehicles. Thanks Endurance.

This company uses FAKE review websites to sell their auto warranty program. Just google auto warranty reviews. You'll see several fake sites listing them as the best. However, you'll also notice a link for the company right next to the review. That's how you know it's fake. I would strongly suggest reading the Revdex.com reviews. Virtually all of the positive reviews say how one customer service rep or the other is "nice" or "professional". Virtually NONE of the positive reviews say anything about the company COVERING CLAIMS. Then read all the negative reviews about how the company doesn't cover claims.

I've got a letter from the company sy I own a car and they want to insure the car. I do not own a car, and I asked them information about it and how they contacted me and they refuse to answer. I spoke with Joy, who refused to give me to a manager and said no managers were working. she refused to help me gather information to report the crime of fraud to the state of Illinois. The employee was reluctant to give me the name of the business or her name or her manager name. it wasn't until I threatened suit that she gave me the prudent information needed to start my investigation into fraud. The comapny is refusing to contact me back or give me information on my file that they have on me.

I was solicited more than 100 times by phone to purchase their (Endurance) extended service contract. After months of their relentless phone calls, I gave in and purchased their supreme package at $3600 which was the best that they offered. Not to mention the upsells of high tech add on, etc that the salesman insisted I have for the in dash media, GPS, etc. Several months later after the initial waiting period and mileage requirements were met, I had a problem with a transmission leak. I immediately took the truck into the repair shop (less than 5 miles were driven after it started leaking). Of course the repair shop found other items that required attention. I called Endurance to let them know I took the truck in to the repair shop. The shop also called Endurance to get a repair confirmation on all the items covered by the service contract (warranty) with Endurance.
Both myself and the repair shop was told that a claims inspector would be there within 48 hours and then endurance would have 24 hours to make a decision. This was a Tuesday. On Friday of that week I called Endurance as they had not responded to either myself or the shop. After 3 hours of waiting on the phone I was told by one of the many customer service managers that there was a miscommunication and the inspector was never ordered. He informed me that he put in an emergency order which moved me to the front of the inspection line. At this point the inspector now has 24 hours to file a report with Endurance and Endurance will respond within 24 hours of receiving that report.
Ok, so Monday came and no response again. Perhaps they don't work on weekends? I called on Tuesday to find out what was going on. I got to speak with a new customer service supervisor who informed me that a claims inspection was never ordered because I needed to furnish proof of mileage at time of service contract. Great to know this now, after I'm trying to file a claim. Why wouldn't they ask for this when selling the warranty? Because...they want every opportunity to deny claims. I was able to go to the parts store and get a copy of a receipt for oil filter and oil which displayed date and vehicle application that coincided with the purchase of the vehicle almost 3000 miles ago. After this was sent up, Endurance took several more days to review the receipt. Perhaps they needed to perform forensic reports on it to see if there was a way they could further deny it?
My vehicle has now been in the shop for a week and a half and I have gotten no results from the neatly 50 phone calls to Endurance. I was finally able to get Endurance to order a claims inspector to come to the shop and perform an inspection to verify repairs. The following week I had to make numerous calls over 5 days only to be told from Tuesday through Friday that my claim was being reviewed. I am dumbfounded how anyone could take 4 days to review a claim but, not to my surprise, most of the items were rejected as pre-existing. Even the transmission leak that was severe enough to leave a cup of fluid on the ground when I stopped but only had a oil area on the underside of the transmission the size of a dollar bill.
I asked the claims inspector how it could have been pre-existing with such a severe leak and nearly no oil coating the underside of the truck? It's basic aerodynamics and as he could see from the report pictures there was no such evidence of the leak being there for more than a mile or two. I asked the "claims adjuster" for his response. All he could do was repeat how they hire an inspector for his professional opinion. Ok, so he a "claims adjuster" for a company in the auto industry offering a type of warranty on repairs but cannot made an educated decision with facts and pictures in front of him??? I have a copy of the report and it says nothing about the leak being pre-existing. It only states that the repair shop did not demonstrate the extent of the cause.
I asked the repair shop about that specific statement and their response, "We did everything the inspector asked us to do for him, if he wanted more he only had to ask and our tech would have happily performed any task he requested". So, I paid for the repair that was stated as covered in my contract with Endurance. The A/C was a little weak and I asked the shop to look at it. Their conclusion was a leaking evaporator inside the dash that they diagnosed with some type of freon sniff testing equipment that went down into the dash vents. Endurance did cover this repair.
The shop found that the ball joint and tie rod on one side of the vehicle were in the early stages of failure, the rear axle bearings were loose and exhaust manifold bolt was broken causing a ticking noise for the first 10 seconds of the vehicle being started. All of these were covered items under my contract with Endurance. They refused to cover the repairs other than 1 bearing in the rear end. The remaining repairs they classified as pre-existing and the exhaust manifold failure as a result of rust. Ok I have never seen a used exhaust manifold that did not have rust/corrosion from the extreme heat of the exhaust gas. The repair shop informed me that every vehicle with 500 miles has rust and or corrosion on this part from the rest. Just another way Endurance is able to sneak out of their liabilities.
At this point, nearly 4 weeks had passed and a hundred phone calls had been made to Endurance since I took my truck in the shop and I told the shop to start making the repairs and I would pay for what Endurance doesn't. I called daily to try and get somewhere with Endurance but they transferred me from department to department until they disconnected me (accidentally, I sure). At the end of the fifth week I was able to get another inspection ordered to review my claim once more but I soon came to see that it was just to quiet me.
After the report, Endurance gave MD the runaround, again, and I was finally forced to pay for over 70% of the repairs myself and ultimately canceled the policy. These were all repairs that were covered under the contract but Endurance found a way to get out of paying for the majority of them. They promise the world when selling the contract with elaborate examples but they definitely don't live up to their promises.
My endurance contract #

Bottom line Dealership overcharging talked to Ediie ***,he identified himself as the customer service manager, minutes later problem resolved.