Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Today 2/27/18 my first time calling Endurance to see if a certain part was covered under the warranty that I have and spoke to Eric *** who is very knowledgeable and helpful and answer all my questions concerning my covered car warranty. Thanks Eric
What a relief to find a real aftermarket warranty co. for my 2010 Buick Lacrosse. The peace of mind is by far worth the price. 100,000 miles and/or 5 years is like buying a used car with a new car warranty. I will buy this for my new car when the mileage gets to that point. Great job and thank you.
answered all of my questions very quickly and knowledgeably.
I secured a extended warranty with this company have filed a claim due to needed repair followed all guidelines met contract agreement in accordance coverage had vehicle diagnoses performed at dealership endurance required several additional steps to followed which the dealership would not perform so incurred additional costs having my vehicle transported to a second repair shop which followed all requested guidelines and steps of endurance, had 3 different inspections performed all backing having transmission issue and this company denied my contractual covered claim and has give the shop *** (second repair shop) the run around not explaining how they came to this conclusion which all the facts and experts back my claim in addition called in hopes of working this issue out with no participation from endurance. My desired outcome is to provide through *** and *** of South Atlanta that my claim is to be approved based on facts.
On August 22, 2017 the consumer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her 2011 *** A5 with 48,221 miles. At the point of sale, Endurance's Sales Representative explained the vehicle service contract coverage. Upon the consumer agreeing to purchase the coverage, the consumer was transferred to Endurance's Sales Verification Department where a Verification Representative went through what the contract covers a second time with the consumer. Further, a hard copy of the contract was mailed to the consumer via USPS Critical Mail and the consumer had 30 days to review the contract and could have cancelled the contract for any reason within the first 30 days and received a full refund.
On January 30th, 2018, a repair representative from *** of South Atlanta contacted the Endurance Claims Department to start a claim on the consumer's 2011 *** A5. The dealership reported a transmission failure with symptoms of long term wear. Pursuant to the contract, Endurance's Claim Representative ordered an independent 3rd party inspection of the vehicle's transmission.
Upon arrival at the repair facility the independent inspector verified the transmission symptoms that were reported to Endurance Claims Department. The independent inspector was also shown documentation of multiple diagnostic trouble codes indicating internal transmission wear. The symptoms presented, slipping through gears, also confirmed there was no hard part failure and was only normal wear out failure.
The customer and the dealership were advised that due to the level of coverage the customer had purchased, the customer would need to authorize the dealership to open the transmission to diagnose the actual cause of failure in order to determine if customer's Select Premier policy's coverage applied. They were informed that the policy the customer purchased does not cover wear and tear failures. The dealership informed the customer that they do not perform diagnosis beyond checking the diagnostic trouble codes.
On February 9th, 2018, a repair representative from *** contacted Endurance to start a claim on Ms.’s 2011 *** A5 for the previously called in transmission issue. Endurance's Claims Department ordered another independent inspection to verify the cause of failure, but upon arrival at the repair facility the inspector found that the transmission has not been removed from the vehicle and opened to diagnose the cause of failure. The repair facility was again advised that full tear down to determine/show the cause of failures is necessary in order to determine if the customer’s coverage applies.
On February 16th, 2018, the repair facility, MVP German Auto, contacted Endurance again to report that complete tear down had been performed. Another inspection was requested. Upon arrival at the repair facility the independent inspector found heavy metal shavings built up on the transmission pan magnets and suspended in the fluid that the technician had saved in a jar. The fluid was extremely dark and burnt. The metal was shavings, no large pieced from any hard part failure, just wear indicators. The independent inspector also found that the bearings were rough to turn by hand and showed discoloration due to excessive heat buildup. The pinion gear in the transfer case portion of the transmission was also burnt and discolored. The #1 carrier drum teeth were worn, and the inspector found torque convertor material coming out of the torque convertor. The inspector determined that the torque convertor and the pinion bearing were the cause of failure. The pinion bearing surface was extremely worn and no longer smooth, this is due to normal wear and tear over time. The torque convertor has started to come apart internally, again due to wear over time. The rest of the internals of the transmission showed extreme heat buildup and wear due to the transmission being operated with the extremely worn components.
According to the consumer's Select Premier Policy, Page 2, Definition Section, "Breakdown refers to the Breakdown of a defective part...but does not include gradual reduction in operating performance due to wear or tear..."
The transmission failures found were both wear and tear of the transmission internals as well as failure/excessive wear caused by the failure of a non-covered part, the torque convertor.
The claim was not coverable by the consumer's vehicle service contract and the repair claim was denied.
Endurance's Customer Service Representative contacted the consumer and explained the denial to the consumer. Although the claim was not coverable, in the interest of customer service, Endurance offered to cancel the consumer's contract, waive any cancellation fees and time used on the contract and issue a full refund. Further, Endurance also offered additional consideration of bearing half of the consumer's tear down costs- an additional $350.
Complaint: ***
I am rejecting this response because:This is a misrepresentation thuis company has done nothing but give me and all participants the run around they would not even provide written documentations of denial letter and third party report findings until I demanded letters and verifications which according to Endurance first Representative of customer service(Daniel) stated it wold take 2 weeks to produce and Second Representative from legal department stated 7 days to produce however, they were able to get me a Certified check for policy cancellation overnighted which I refused!how they came to this said conclusion they are dishonorable furthermore, BUYER BEWARE!!!!
Sincerely,
Andrea
RGI just bought an Extended Warranty through Endurance Warranty Company. I used Mike *** He worked so hard to get me ‘New Car’ Coverage at an amazing price! $1,000’s of dollars cheaper than any other place I called! His phone # is *** He is amazing! He took so much time to help me out. He is a wonderful Christian man who got me the best deal ever! Endurance Warranty is rated 4-1/2 stars on all websites I researched.
Art was wonderful, very knowledgable, patient, and helpful.
Thanks again Art!
I had problems , called and talked to Eddie *** and he helped me to resolve all my issues. I would recommend this company anytime. They have great customer service.
I currently had an issue with my claim, and Eddie *** help me he was very patient with my ?
I was well taken care of, by Mr. John. I felt at ease after his conversation with me.
I was having trouble with a *** Dealership taking a very long time with my car and Endurance actually helped me out with the rental car which was very nice and unexpected. Then they turned a $2000 repair into a $100 repair which is crazy. If it weren't for Endurance I would have paid the $2000.
So I contacted one of their support managers, Eddi *** who explained everything to me and I told them how great it was working with them.
Warranties are always hard to figure it they are worth it or not. In this case I am so glad I went with Endurance. They have been more than fair, very pleasant to work with and way more reasonably priced than the others, even ***.
Thank you
Alan
On 2/1/18 (Thursday) I took my 2007 *** to my repair facility who diagnosed an issue with my transmission. Endurance sent out an inspector the next day who drove my vehicle, felt the hesitation in the transmission, heard the noise and saw the diagnostic code that the repair technician found. On Tuesday 2/6, my service adviser called to let me know that my claim is on hold because Endurance is questioning the maintenance schedule on the transmission service. I called Endurance and spoke with James and explained that there are 3 different maintenance schedules in my service manual and I follow schedule 1 maintenance. James took the information and said to call back later . I called back later that afternoon and spoke with Chris who reviewed the notes on file and said that things were cleared to proceed. The next day, my service adviser calls me and informs me that this is not the case and they are still having a discrepancy. I call back on Wednesday 2/7 and speak with Eric. Eric puts me on hold and then proceeds to tell me that some service director at Martin *** in Illinois says the proper maintenance schedule is a check at 30K, 60K, 90K on transmission (this is the premium maintenance schedule). I call back and speak to Scott who is able to find the actual service manual online for my 2007 *** and we go through it page by page. Scott confirms that I have been doing proper maintenance and clears that off the file, but says that they want the service facility to tear down the transmission to determine the cause of failure . On 2/13 they do the tear down, on 2/15 the inspector comes out. On 2/16 the claim is on hold again as Endurance wants to know cause of failure. On 2/19/18, my service adviser and I speak with Grant in claims who now wants to see a tear down of the pump. We have completed that and are now in limbo waiting a response. I believe that Endurance is using stall tactics to get out of paying my claim.
Revdex.com:
Cc: [email protected] Subject: Retract Statement
From: natalie [mailto:***@comcast.net] Sent: Wednesday, February 21, 2018 3:05 PM To: Revdex.com Info
I would like to retract my complaint, Complaint # 12694786 against Endurance because I complained against the company in error. I also filed this complaint before knowing that it was approved and would like it retracted .
Thank you,
Natalie
This deceptive company sends a one-page double sided invoice-like document. It shows an "example invoice" and "do not pay" in the fine print. But to a senior, this looks like a bill that needs to be paid. Endurance lures unsuspecting recipients with these fraudulent invoice decoys and asks the recipient to call the number listed. What is this, 1972?
The name of the company on the return address approximates a government agency with the name "Department of Automobile and Records". Impersonating a government office exposes the company's directors to imprisonment and monetary penalties.
Excellent service and customer support by John
Received mail from this company marked as time sensitove stating vehicle warrantybos due to expire and possiblly past expiration. called customer service to be removed from their list as I do NOT own a vehicle. The agent on the phone ingnored my request. Then insisted I give the "account ID" #/ vehicle code on the "notice". I asked to just be removed but was told to provide the number first as there may be another "member in the household that may be affiliated with it under my name" After I provided the number I made it very clear once more that I do not own a vehicle, I do not have any other household members as I am single/head of household. The agent said I need to hold to check but when I stated there is no need she got upset stating "I HEARD YOU!" and placed me on a 5 second hold. After looking up " the account" I was told to disregard tge letter and was hung up on and never once receivex confirmation of removal and how ny information was obtained and used to create a vehicle warranty account. Proceed With Caution. DO NOT GIVE OR CONFIRM additional information.
Upon receiving the consumer's complaint Endurance conducted an internal investigation which included reviewing the sales call that upset the consumer.
Please be advised Endurance holds its sales representatives to a high standard and apologize for the consumer's negative experience. Further, regarding the mailed advertisement, per the consumer's request, we have completely opted her out of our records. The consumer will not receive offers from Endurance in the future.
I've always had a very positive experience with this company. Daniel *** went above and beyond to help me with a car rental situation. Very grateful.
I’d like to thank Jan *** and Daniel *** for their assistance with my warranty needs. They were both very professional and courteous throughout our communications.
Although my vehicle status changed and I decided to cancel within the 30 day grace period, I am very impressed with the quality of service. Daniel was especially helpful in explaining my options and gave me exactly the level of detail I needed to make an informed decision.
I will definitely recommend Endurance to my friends and family and plan to use their warranty product that will best suit my needs for my next vehicle!
Thank you!!
Endurance will not provide coverage for a repair that is listed as a covered part under the title Coverage Select Premier Coverage listed on pages 4-6 in the Endurance Plan Booklet Extended vehicle coverage program that was provided to me at time of purchasing the extended warranty coverage for my vehicle. Parts that are clearly stated as being covered for repairs in this booklet are being denied. This company is a scam.
On April 29, 2017, the consumer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her 2013 *** with 141,580 miles.
On February 12, 2018 the repair facility contacted Endurance's Claims Department regarding the consumer's vehicle. The repair representative stated that the consumer complained of a noise coming from the back of the vehicle and there was a drivability issue.
The repair representative stated that the rear differential was not working. The vehicle is All Wheel Drive (AWD), so the front wheels will pull the car. The repair facility opened up the differential and confirmed that the teeth were broken off of all of the gears. The repair representative stated the failure is due to "normal wear and tear over time".
According to the Select Premier vehicle service contract Definitions Section, Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the manufacturer or dealer, but does not include gradual reduction in operating performance due to wear or tear..."
The repair representative at the repair facility the customer chose to take their vehicle to reported the failure due to wear and tear, therefore the repair claim was denied.
On February 16, 2018, in the interest of customer service Endurance's Customer Service representative attempted to contact the customer. A man answered and identified himself as the other policyholder, Jerry ***. The customer told Endurance's customer service representative that he did not want any further contact whatsoever from Endurance or its representatives and ended the call.
Pursuant to the customer's request on February 13, 2018 the customer's contract has been cancelled. In calculating the customer's refund, in the interest of customer service, Endurance has waived the cancellation fee for the contract as well as the amount of a previous paid claim that according to the contract should be deducted from the refund, and mailed the customer a pro-rated refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me as long as I receive a refund of the monies paid to them since 4/2017
Sincerely,
Kimberly
Very happy to say that they handled my situation with care !!!! Eddie (the manager) made sure my claim was taken care of with great satisfaction!!
Just as thought that it couldn't possibly happen to me: Endurance denied my claim, with almost the exact same surgical precision as it did on countless of others that are also reviewed here on Revdex.com. There is a reason why over 90% of the positive reviews are associated with the warranty being sold. This company will roll out the red carpet for you to sign up, only to leave you hanging out to dry when it is time to file a claim.
I have been paying on a warranty that isn't worth the paper the "warranty printed on. I did every single requirement listed and told to me by Endurance to ensure that I was compliant with their rules. I had a Check Engine Light illuminate and noticed my *** was driving very strange. I immediately pulled into the dealer to prevent any further complications.
It took two days for my dealer to diagnose and I was told that that there was some internal engine component failures. I made sure that, per Endurance instruction, the dealer had my warranty card so that they contact them. My dealer finally was able to establish contact with Endurance and relay the problem to them. My service advisor stated that Endurance requested ALL service records and to not touch the vehicle until their inspector arrived, which took 3 days. After the inspector completed the inspection, I was informed that my claim would not be paid due to "oversized tires", the exact same size that has been on the vehicle since 2011 and was NOT a contributor to engine part failure. In fact, the failure is a very well-documented issue with this particular engine and I'm certain Endurance is aware of it.
I would run as far away from this company as I possibly could. They scout out any possible opportunity to deny claims. It's a shame that Revdex.com has them listed A+ while they run a very well-organized SCAM!
My truck had multiple parts failed at the same time and this company will only one part and my contract #*** covers all parts. Their ground for denial on the parts in question is unreasonable as the truck was dropped off for service within 24 hrs after it shows signs of an issue but no light indicator was present or engine light issues.
These parts are covered parts under my current policy and should be repaired per contract.
En***ce's Customer Service Representative spoke to the customer. The claim has been approved and the customer will be reimbursed for the repair cost.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Gerardo