Endurance Warranty Services

Very helpful!

When I spoke with the sales person, I specifically asked two questions: One, would this policy work in Canada, and two, could I cancel prior to paying it in full since I was planning on moving to Canada. The sales person advised that she did not think that it would work in Canada, but that I could cancel any time prior to paying in full and receive a full refund. Now that I am processing my immigration paperwork, I decided to go ahead and cancel. I spoke with a gentleman who is apparently a manager who said that the refund would be pro-rated, not the full amount I was promised at the time of purchase. This gentleman was supposed to pull the original sales call and listen to it and get back with me. I never heard back from him. Several days later, I sent an email asking to be updated on the status of the cancellation and refund. I never received a response, not even an automated message indicating my message was received.
I just called and spoke with their customer service department again, who attempted to transfer me to the manager I spoke with previously, but after being on hold for 5-7 minutes that person was suddenly "out to lunch". He's supposed to call me back within the hour, but we'll see.
Despite the glowing reviews from others, I would not do business with this company again due to their lack of professionalism in failing to follow up with my request, and their repeated high pressure tactics to prevent me from cancelling. Even today, the guy that tried to transfer me to the manager attempted to pressure me into keeping the service.

I purchased a extended warranty for my handicap accessible vehicle in June 2017. I had brought a older model, low mileage vehicle. I took the it on three occasions to get engine issues looked at. I had electrical malfunctions and engine issues. Anything submitted came back with exaggerating they would not pay out. Finally I sold the car. I called to end the warranty and endurance and *** will not give me or stop monthly debit withdrawal. Eddie *** shockIng to be a service manager would not give me the address or any information. Both companies do not give address on where this written complaint needs to go to. I am paying 117.01 each month for a service that is not wanted.

I called in to get information on my warranty and received so much good information from Valdemar. He was very, very helpful and if I ever need assistance again I would prefer to handle it with him. If I was to score his service on a scale from 1-10, he would most definitely get a 10.
Thank you so much for the great customer service.

I called at the beginning of May to get a quote for an extended warranty on my 2015 *** that at the time have approximately 32,000 miles on it. Its now June 20th and I've proceeded with another warranty company. I got a call from a Kyle *** with a 972 area code, he had left a message and just his name and that he was going to close out my file, I had no idea who he was or what company etc. I called Kyle back with in 20 minutes of his messages, Kyle answered the phone and I asked him what company he was with so I knew who I was calling. When speaking with him I let him know he could close out my file and I purchased another one from someone else, he asked me who and I told him the Chevy dealer here *** Chevrolet, he proceeded to try and get me to buy into the endurance warranty, asking me mileage on my car etc, I asked him what the amount they quoted me was and he said he didn't know, I challenged that as I knew he was lying because my file was right in front of him, he told me $3100 and he kept talking and when done I told him I got a better price and a zero deductible because I take it to this dealership, he proceeded to tell me "yeah well that's because you got bad coverage". What kind of professional sales person says something like that? I told him to close my file and I was done talking, I wouldn't use endurance at this point if it were free and I will tell people I know not to use them. I Then looked online and called the number and spoke to a manager Paul *** who was going to deliver this message to his manager. I am completely appalled by this mans behavior. I am at work, was at my desk and he wanted to push and argue with me about the coverage I have, that is rude and disrespectful.

I am trying to cancel the warranty I purchased on May 19, 2018 and get a refund since have not yet made any claims. I tried to repeatedly call the customer service but they keep referring me back to the dealer "Direct Access Auto". The dealer has repeatedly notified me that only "Endurance warranty Services" can cancel and issue the refund.

This company is second to none when it comes to customer service. I would like to give a special acknowledgement for Tony *** who has gone over and above to make sure that I am completely satisfied as a customer. It's reps like him that makes this company great to deal with when an issue arises.

I purchased a car warranty from this company the day I purchased a car from an auction. I gave this disclosure to the company with current mileage on the car. A few months after paying months of my premium with endurance, I had to use the warranty. At first, endurance tried to deny my claim saying that I originally reported my mileage to be excessively more than what was actually on the odometer and told my mechanic that it would be covered otherwise. I immediately called customer service faxing over all documentation requested (oil change receipt, title, bill of sale, etc.) They updated my mileage and said the claim would be covered including rental coverage because by now my car was in the shop for two full weeks waiting for them to update my mileage. My mechanic was in constant contact with the adjuster and myself. They then changed their decision to covering only one of the three items and rental coverage. The very next day the decision changed once again saying that absolutely nothing would be covered because this was a preexisting problem. I gave full disclosure at bill of sale for this warranty that I purchased the vehicle at an auction the very same day I purchased the warranty. There is no way that I could be aware of any preexisting problems. They took my money for several months and strung my mechanic and I on for weeks.

I am listed on file with Endurance as a representative for Michelle ***. Michelle has a contract with Endurance that they would not honor, according to them, due to a discrepancy in the mileage listed on the contract. The plan was to take effect after 60 days or 1000k miles. The plan starting date was 12/08/17 and the original odometer according to the contract was 89,010. I took it in for a major repair, that was covered according to the contract. The date of repair was 3/20/2018 and the mileage was at 90,532. So as you can see, according to the contract, both requirements were met. I spoke to several reps at Endurance and kept getting the runaround and shuffled between people who would not or could not answer my question as to why the repair was declined. Please give me some assistance as how to proceed to get my repairs to my vehicle.
Kevin Gaylord
Michelle ***
Endurance Contract #: EVPH2043075

I have had the best help with this company . Alvin *** has answered all my questions thoroughly and completely. This company takes its time to give you the answers and in plane language. Alvin went out of his way to accommodate the meanings to their contract and meanings to the car warranties. I would recommend this company to anyone with its care attitude and help. thank you. Bonnie

To whom it may concern, I have had a very unsatisfying experience with Endurance over that last few months. First complaint I have is I have specified that I wanted coverage on a specific plan, and not knowing until I received the contract paperwork it was not the plan I asked for, I called and was in the process of cancelling my contract which I should have done there at the moment, instead I pursued forward with a plan that I thought would fit my needs and repair costs. However, I was wrong, during the time of my contract I noticed that my steering was skewed and my ride was very sporadic and an immense amount of vibration in my steering wheel and cabin. A few months before my contract I did unfortunately get myself into an accident which was only body damage, no mechanical parts were harmed and not knowing of any underling bearing issues. After some months have gone by, I noticed my ride was harsh and the alignment was weaving to the right often. So I went to my local dealership where I usually get my repairs done, I told them my car is squealing around turns and the ride is rough. So I paid myself, for a diagnostic and they found that my bearings were worn not knowing before my contract was in effect, reason for me even going to the shop to know what is happening. I have been in and out of the shop for the last 3 weeks with no fulfilling answer until I myself provided a call into the claims division to a get a response saying they are unfortunately not able to repair the bearings as this was somehow an underlining problem that I myself have not been aware of as the owner of the vehicle, and the inspector decided that this has been underlining before the contract was in use? I find that ridiculous that a company decides as someone who is the vehicle owner had no prior knowledge of wear to my bearings they decide it is not cover-able while this was problematic months into my contract. The point of me having this contract was to have the security for repairs.

I had a claimed denied for the repair of my engine's timing chain and piston gaskets which lead to an internal oil leak, all of which are listed as parts covered under my extended warranty. I was given 2 different reasons as to why the claim was denied by 2 different representatives after several days of follow up calls by my dealership and myself. The 1st reason was because of the following statement in the exclusions section,” Any repair for the purpose of correcting engine compression, correcting oil consumption, or the gradual reduction of performance when a Breakdown has not occurred. Valve grinding, valve guides, burnt valves, stuck valves, burnt piston, and/or stuck rings are not covered" A breakdown has occurred which is why my vehicle was in a repair facility. I was then transferred and told that the parts that failed were not considered a breakdown but normal wear and tear which is not covered under a breakdown. Per the contract the definition of a breakdown is, "Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts." This breakdown was not gradual and was not due to non-covered parts.

I have never had a worst experience with a company and treated so poorly. My car broke down last month. I had it towed to my mechanic. According to my mechanic the engine had failed. The shaft broke thru the cam. From our research it's a common issue with that year and model. Audi had several law suits for this issue. After looking over the warranty it was a covered repair and I my policy was in good standing. My first phone call to endurance was cold . I was immediately threatened That if its not a covered repair I would have to pay for estimate. I was told someone would go to see my mechanic and inspect the vehicle within 3 business days. Weeks went by no one came to inspect my car. I called and called , waited on hold for hour then was told to hold so the person could walk over to the other doeaetment to sew hat the issue was. 2x no
Person came back to the phone to help me and call was dropped. After more calls I was finally told that since I am in a rural area they had to out source another company and I should be thankful because it cost endurance an extra 100 dollars, a month later inspector comes and agreess with my mechanic about the motor. I had spent already 600 on a rental waiting. Days no call no news from endurance. I keep calling they tell ,e they need my records for service. I fax them . Days no word again. I call again I'm told I'm missing oil change recipets and as of now my claim is denied. I ask for the manager I'm told he's not I'n. I ask for his name or email I was laughed at and told no he will call an I should just read my contract and the person hung up on me. No one has called me ii still have nothing in writing from endurance. My mechanic was called and said my 3 oil change recipets are no good because the company prompto oil a licensed oil change company I used , there recipets are not fully typed that my claim is denied.so damage is covered under warranty I have all the records but they won't cover. After looking endurance does this often

I recently received a letter from this business, which outlined charges for vehicle services that I never authorized or received.

There was a full page, front and back, on information on the urgent nature of my response, and a fake bill for over $12k. At the bottom of the second page, it said this was only a sample, and not to pay.

There are multiple pieces of fake information. The paper refers to a "2016 Ford" (I don't own anything like this). It appears this is an overly broad term, used with the intent to target a larger population.

DON’T GET THIS WARRANTY! I was verbally berated by their customer service representative because I asked why my claim was taking 7 WEEKS to get approved even though I provided all the documentation requested and I WAS IN FULL ADHERENCE TO CONTRACT STANDARDS FOR MAINTENANCE! They push you around, treat you very poorly, and then try to deny your claim. They are thieves.
ENDURANCE Dealer Services, you are a very very very very poor company.

I notified endurance that I want to cancel my warranty with endurance and they refused to accept my cancellation effective 6/6/18

I received an unsolicited letter from this company - not sure how they got my address - labels "Personal & Confidential" - citing a bogus alert about multiple notices I have received from them about extending the factory warranty on my vehicle. I have no car and am offended at the deceitful nature of this advertising (on the second page of the note there is a tiny line stating "This is an advertisement to obtain coverage") that would be difficult for some people to read. Had that CYA line not been there, I would have flagged the letter to the authorities for investigation. Really shameful advertising technique!

I am writing to express my extreme dissatisfaction with your company’s decision to deny a claim filed for some repairs to my 2008 GMC Yukon by Capital Buick GMC in Smyrna, Georgia. I elected to obtain an Endurance Select Premier 60/1000 policy back on February 2, 2017 believing that the company would be forthright and stand by what they advertise, and now realize that I probably made a mistake.

On May 7, 2018, I took my truck to Capital Buick GMC to have the brakes, tire pressure light and engine light looked at . After examining the truck, Capital called to inform me that the rear differential assembly needed to be repaired/replaced. The service department contacted Endurance and was told that a representative would be sent out to inspect it prior to any decision being made. For the item to be inspected, Capital would have to disassemble it for the inspection, and then reassemble it at a cost to me of $500.00, even if the claim was denied. The Endurance representative came and inspected the part then later denied the claim, stating that “the required repairs were not a result of a manufacturer’s defect.” An almost 10-year-old truck with over 100K miles on it is probably not going to have anything left on it that would have a manufacturer’s defect, so I’m not certain I understand the rationale behind that statement. Needless to say, I had to pay the $500 for disassembly and reassembly as well as the necessary repairs out of pocket. A refund of the cost I incurred for this repair is certainly due.

I've had some issues going on with my account so I called into customer service and spoke with Alvin P. He was VERY KIND and very HELPFUL. ***Claims Supervisor) also assisted him in regards to my account. They both tried really hard to fix the situation for me and SUCCEEDED! for that I want to thank them! I really appreciate their great customer service - Jania

my policy number is ***, I am trying to file my claim they rejected saying my odometer is tampered and I did not tell them the exact reading when I bought the policy.
I bought the car in Nov 2016 and at the same time Endurance called me several times saying I have to take it they are better then the car warranty so I took it and I have enrolled in auto payment till date I never missed a single payment. I have made a total of 17 payments of 94$ (approx).
So my car ac compressor is not working now in may 2018, when I called them they said Carfax shows that my car was recorded 181k miles in June 2016(before I even bought the car and policy), and denied my claim.
Then I send them my car registration and *** bills showing my odometer reading with the dates as follows
Registration- 11/22/2016- 106246miles
*** - 12/05/16- 107128
04/17/17- 111312
12/01/17- 122793
*** Honda-5/29/17-128969 miles
After they receive this they are saying I did not give them the exact odometer reading so this whole policy is invalid and they will take all my money.
The policy was signed for a total of 60000 miles that is till my odometer reads 160719 miles.
Please respond to this as soon as possible.