Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Received a mailing from this company that is set up to look exactly like an official mailing from the Department of Motor Vehicles. The letter head, nature of information and the urgency of the information in the correspondence is created to convince the recipient that they are in arrears in some way and must take action IMMEDIATELY. I reviewed the document carefully and it took me some time to determine it was a scam way to acquire business. I have already called the number on the letter (1-877-413-6377) and informed them that I am aware of their tactics and that I am reporting them to Revdex.com and the State Attorney General.
Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA’s Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
We are sorry about any confusion Endurance’s mail piece caused the consumer, and as a result of the consumer’s complaint, our company placed the consumer on our internal “Do Not Mail” database to ensure she does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
I called this morning and spoke with Ketrell about my policy I explained to him that the amount was to high for my budget because I’m on social security he took the time and the effort to find the best budget for me. I’m so appreciated to Endurance and to Ketrell he was a true gentleman on the phone. Thank you
Donna
I will like to Thank your associate Max for going over and beyond to assist me in my car rental needs, my vehicle was going to take a few extra days of service and my rental was due to be returned he was able to get me an extension which allowed for a smooth transition.. Again Thanks you!!
David
Steven *** was very nice and helper and I was able to understand him and if I didn't he was nice and took time to go over with me again until I did and I really truly love that about him.
I have asked three times to be taken off their mailing list and they will not do it, I received 3 letters today from Edurance Dealer Services to take out a contract for vehicle repairs. The letters that I receive about every month except for today where I received three of the same letters are from:
VEHICLE DOCUMENT/ALERT NOTICE
PERSONAL & CONFIDENTAL
EWS-VEHICLE SERVICES DIVISION
They all say, this is your final notice, this is your final notice etc.
I have called and asked to be removed from their mailing list. I do not want to receive these letters, how do I get them to stop.....
Upon receipt of this complaint, Endurance's Customer Service Manager reached out to the consumer and advised that we have placed her on our internal "Do Not Mail" database to ensure she does not receive any future direct mail advertisements. The Manager provided his contact information to the consumer in case she receives a mail piece that she believes originated from Endurance. Endurance apologizes for the frustration that this has caused the consumer and is committed to the highest level of customer service.
I purchased an extended warranty policy from Endurance Vehicle Protection. I was assured by the sales guy Dave that Endurance was the absolute best in the business not only from covering things that needed to be covered but also in servicing their customers. So I made the commitment and bought the policy.
My first use of the policy I had an issue. My air conditioner in my car died. My mechanic told me that there was a clutch inside the compressor that failed. Endurance sent an adjuster out to look at my Carr. The adjuster denied my claim. The reason he denied my claim was he said there was a freon leak and seals are not covered. But that has nothing to do with the clutch failure inside of the AC compressor. My mechanic said they are completely unrelated.
I called Endurance to complain. I spoke to Victor Navarrete a customer service person. I told Victor, and I was very direct, that I expected them to live up ti the terms of the policy. He tried to escalate the matter and a manager was suppose to call me back. The call never came. Victor offered to pay my next payment as a consolation and I told him I was not interested. He offered that solution a few more times and I had to tell him in no way was I interested in that and please do not offer it again, that it was not an acceptable solution. After I never heard from a manager I told Victor to cancel my policy and refund my money. My policy was never cancelled, emails to Victor went unreturned and my credit card was charged again.
Please be advised, Endurance is strictly the seller of the vehicle service contract. Endurance sold the consumer a United Car Care (UCC) vehicle service contract. UCC is the administrator/obligor of the vehicle service, which means UCC approves or denies the claims and is obligated to pay the approved claims. Endurance plays no role whatsoever in the approval or denial of claims.
Upon receipt of this complaint, an Endurance agent contacted UCC for an explanation of the claim denial. Per UCC's notation, the inspector sent by UCC cited failure to the front shaft seal as the cause of failure. As the consumer's contract does not have standalone coverage for the failures of seals and gaskets, the claim was subsequently denied by UCC. Per UCC's notation, the consumer advised UCC claims of the repair facility's statement in regards to the clutch. It does not appear that any additional information was provided to UCC by the repair facility.
Again, Endurance is the retail seller of the vehicle service contract. UCC is the obligor of the vehicle service contract. Contact information for UCC follows:
United Car Care
P.O. Box ***
Greenwood Village, CO 80155
Claims phone number: .
If the consumer wishes to discontinue coverage and receive a pro-rata refund per the terms of the contract, the consumer may send notification to Endurance. As a courtesy, Endurance has mailed a request form to the consumer for this purpose.
Complaint: ***
I am rejecting this response because: I have already contacted them and so has my mechanic. If Endurance is responsible for bringing them business you have much more leverage with them them I do. I was assured by your sales staff that this was the absolute best policy in the market place. I was concerned about this kind of thing happening, my mechanic warned me this is common with extended warranty companies. But those concerns went away after talking with your sales staff. At the end of the day I bought the policy from Endurance. I find it pathetic that such a big company would fight so hard for a few hundred bucks over their reputation. Most reputable businesses understand the value of a good name.
Sincerely,
John
At this time, the consumer's policy has been cancelled and all monies have been refunded. The consumer has already been refunded all monthly payments and can expect to see the down payment refund post to his account in 2-5 business days.
I have a warranty through Endurance for my car through Endurance. Contract # ***. The car now needs few repairs done , but the claims are denied without any explanation.The plan booklet I have clearly says Drive axle assembly Front
and engine mount repair is covered but we called to find out why axle shaft claim and. Engine mount was denied , they said only engine issues are covered under this warranty.
The consumer has a stated component coverage. This means that every part that is eligible for coverage is listed on the contract. Any part not listed on the contract is not eligible for coverage.
On 9/12, a representative from *** of Orlando called Endurance’s Claims department and reported failures to the control arm bushings, the TPMS, the tires, CV boots, and rear engine mount.
The control arm bushings, TPMS, CV boots, and tires are not listed for coverage and are therefore ineligible.
The cause of failure to the rear engine mount was cited by the *** representative on a recorded call as “broken due to age and wear”. As the consumer’s contract does not cover wear and tear failures, this repair could not be authorized.
Endurance’s Customer Service manager reached out to the consumer on 9/24 to determine a mutual resolution. The manager spoke to Ms. and she advised that the manager should call back the following day to speak to Mr.. Endurance’s Customer Service manager will be contacting Mr. on 9/25 to reach a resolution.
Complaint: ***
I am rejecting this response because no representative has called us so far. I would like a call back on Thursday 10/04 to help me better explain the policy.
Sincerely,
Deepak
Endurance's Customer Service manager reached out to the consumer and discussed the claim. The consumer indicated his understanding. In the interest of customer service, Endurance will be skipping the consumer's November account payment.
Endurance appreciates the continued relationship with the consumer and is committed to the highest level of customer service.
thought l had a bumper to bumper warranty on my 2010 nissan titan pick up.took it in to repair heater .which turned out to be the actuator which they told me would not be covered under my warranty.so l called them and discussed the problem .we did not resolve the problem so l told them l wanted to cancel my contract with them.they told me the would e mail a form to cancel contract which they never did.l called them again and told them l had not recieved the form so they told me again they would send me the form.again did not recieve one.l am having to pay 2000.00 out of my pocket to repair my vehicle.l was hoping by canceling my contract that l would recieve a refund of monies l have paid to help me pay for my repairs.but it seems like endurance is making it as hard as possible so l can not do this thank you for your concern in the matter contract no 877-414-0134
Endurance apologizes for the delay experienced by the consumer in receiving the necessary release. Upon receipt of this complaint, Endurance's Customer Service Manager reached out to the consumer and, in the interest of customer service, accepted the consumer's verbal authorization to cancel in lieu of the release. The consumer's pro-rata refund will be sent out on 9/20.
Christopher was very helpful, proficient and professional. He quickly recognized the issue and rectified it immediately. I appreciate the time and effort he took to make sure I was satisfied.
I unfortunately needed to cancel my policy. When I called I spoke to a very polite and professional rep by the name of Steve *** He was not pushy at all and very understanding. I highly recommend Endurance as their rates are very reasonable and their customer service is exceptional! Thanks again for your help Steve!
After a couple of weeks of research, I discovered the Endurance Warranty. I did the best homework I could, but being that it was a warranty, I know there are a lot of strings involved. I talked to a nice gentleman, and I purchased the warranty in early June, and the only stipulation was that I had to wait 1000 miles, which I did. About a month after the first payment I stumbled upon good luck and was able to trade in my vehicle. I spoke with the department to let them know what I was doing, and that I needed to cancel my warranty. At this point, it is August 7 or 8th, and I no longer have the vehicle. I talked to a gentleman, and he stated that he was to physically mail me a form, fill it out, and send it back. First, my address was incorrect which was why I never received my contract, but due to the Revdex.com rating, I didn't worry about it. The agent started after I mail back the completed form I would get a check in the mail. The form I received was very generic and vague, with a line stating "Notarized Odometer Statement: (Required to receive a refund, if eligible, per the terms of the contract)." There wasn't a standard notary form so I contacted the Endurance and they started a handwritten mileage would be okay. A couple of weeks later I don't receive a check, so I called back and talked to another agent who tells me that I have to wait at least 21 days to get the check. Today, 09/11/2018, I called and spoke with an agent, I kindly asked what the status of the refund was, and she stated that there wasn't a refund because the form wasn't notarized. After arguing with her for about 20 mins and explaining everything said to me, she said that I should have read the contract, and take responsibility for my mistake, which I refuted she should take responsibility for her agents (she claimed she was a supervisor). I finally spoke with her manager who stated I would get a partial refund.
Subsequent to the filing of this complaint, the consumer contacted Endurance and spoke to the Customer Service Manager, Mr.. The payment has been reversed and the consumer can expect to see it in their account in 5-7 business days.
Upon notification of the continuing complaint, the manager that the consumer spoke to, Mr., reached out to the consumer on this matter. In the interest of customer service, the manager will be issuing a gift card payment to the consumer.
Endurance is sorry for any frustration that this has cause the consumer and is committed to the highest level of customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Ernesto
DO NOT MAKE THE FIRST CALL TO THEM. I kept getting mailers from them and decided to get some info. You will not be allowed off the phone by the pleasant voice on the other side. I should have just hung up after multiple times I told them that I wasn't going to make a decision during that phone call, I just wanted information about the warranty plan. After getting a headache I finally agreed to look over the plan that had a 30 day full money back if you decided not to continue with the plan.
BUT you only have 30 days from when you get the plan which is about 1/2 a month later after you called. However, you can look it up on line.
Also, when you are trying to get away from the call you will all of a sudden get a discount for this or that which hadn't been offered before, surprise!
So I looked it over and ended up getting a much better plan from my dealer for a lot less money. So I called to cancel (second time trying to do this). I was prepared for the "I'm just trying to help you get the best plan" so I told them I didn't want to discuss anything, I just wanted to cancel the plan. That wasn't good enough. "What's it going to hurt you to tell me about the other plan. I'm just doing my job here. Let me help you." Just to get off the line, I told her the plan and said now will you give me my cancellation? I even hung up at one point because the woman kept trying not to cancel my plan. She immediately called back. I was ready to go to the attorney general I told her. She eventually said she would talk to her supervisor and finally came back and gave me a confirmation number that my plan was cancelled, yet still wanted to talk me back into it. DO NOT CALL THEM.
Endurance is the administrator/obligor for several vehicle service contract sellers. Although sometimes Endurance does market and directly sell its own contracts, we have no record of interaction with this consumer.
This company is a big scam!!!! My vehicle has been at *** and GMC for going on 2 weeks now. They faxed over my service records 4 times and I even faxed them myself. After calling them and waiting on hold for 30-45 minutes each time, I was told that they never got the records. Finally after speaking with a guy named James *** he told me to have the service department email him directly. After doing this, I called and they said they finally had them. Once the service department called, someone kept them in hold and hung up 4 times and they were told several different stories from getting transferred to the service department to still not having the records. I cannot understand why someone in the claims dept won't reach out to the service department once the records are received. Avoid Endurance! They are very unprofessional and only scam you.
Alvin was really nice and helped me with my problems for my car. He explained everything to me. One of the best person I know that can get the job done.
Rep Alvin *** and claims Charles *** went above and beyond their job descriptions to fix the problem and get me approved for something that would've cost me easily over $5k at *** of Manhattan. They didn't treat me like a costumer, they treated me like a personal friend.
I wish I can give them BOTH tips and or gifts for their hard work and dedication. Please take care of them both for me.
- FDNY
I took my vehicle into the dealer for service on July 31, 2018. In the process of being inspected by the dealer, they contact Endurance to provide information on the issue with the vehicle (seems engine related). After about a month, the dealer had not contacted me to confirm the issue had been resolved and when I contacted the dealer they indicated that Endurance had denied the claim based on "wear and tear", which is an exclusion under the warranty. I contacted Endurance on this on August 29 and Endurance indicated the determination for wear and tear was based on info provided to them by the dealer (basically saying the dealer said it was wear and tear). On September 5 I went to the dealer to speak to someone in service about my vehicle. The dealer's explanation for why the car hadn't been fixed runs contrary to what Endurance had informed us by phone on August 29. To settle this difference, the service manager got on the phone with Endurance to seek resolution for this claim. The service manager explained to Endurance that they had not determined it was wear and tear and the part Endurance claimed was damaged by wear and tear had not been visually inspected and asked for an inspector to come out to the dealer to visually inspect the vehicle. Endurance indicated the denial for wear and tear stood and would not send an inspector to the dealer. The service manager explained again that the part they are claiming is damaged by wear and tear had not been visually inspected by anyone so their reasoning did not make sense and also indicated it could be another part that was causing the issue. Endurance would not let the service manager speak to a supervisor and indicated the policyholder would have to call back to speak to a manager.
Endurance contacted the consumer and explained that Endurance is not the Administrator of the referenced policy. Endurance is strictly the selling agent of the policy with Interstate National Corporation. Interstate National Corporation is the Administrator of the consumer's policy thus responsible for any claims submitted for coverage. The consumer has been provided the contact number to Interstate National Corporation in order to request the inspection of the vehicle. Endurance advised the consumer to contact the Director of Customer Service at Endurance should the consumer find the need for assistance in dealing with Interstate National Corporation.
Complaint: ***
I am rejecting this response because: the company have advised again that they are rejecting the repair request based on wear & tear and refuse to perform a visual inspection of the part. The part that they are claiming 'wear & tear' has not been visually inspected so they company is hiding behind this reason to deny the claim.
Sincerely,
Maria
Please be advised, Endurance is strictly the seller of the vehicle service contract. Endurance sold the consumer an INDS vehicle service contract. INDS is the Administrator Obligor of the vehicle service contract. INDS administers (approves or denies) the claims and is obligated to pay the approved claims. Endurance plays no role whatsoever in the approval or denial of claims for INDS policies. Page 1 of the consumer’s contract lists INDS as the administrator.
At this time INDS has indicated that the claim will remain denied. As INDS is the claims administrator on this contract, Endurance believes that this complaint is filed against the wrong company. The contact information for INDS is as follows:
Interstate National Dealer Services***
***Claims phone number:
Beware of the endurance warranty company and pay attention buyers who will plan to buy.
I have a terrible experience with Endurance extended warranty and I trusted the endurance and they’re doing like play and fool “scam” In July 2015 (I’m second owner) I purchased 07 *** S550 (78,660 mileage) I checked the *** history about (first owner) 14 services. I tested drive and no sign any problems. 3 years later on June 2018 I reviewed the google of extended warranty coverage for automotive and I see consumer affairs, Revdex.com and other customers rate the warranty and I see endurance warranty is the top quality and rate of the warranty coverage (I purchased it on June 21 superior coverage plan $452 per month for my car) waiting period: 30 days and 1,000 mileage (passed 43 days and passed mileage 1,291) didn’t hope that happen on the transmission slip happen in the highway and brought my car to licensed mechanic shop (after I noticed the warranty and mech guy said found it 2 transmission and torque converter failed. On Aug 6 endurance claims agent ordered tow my car to *** dealership for service and diagnostic 1 week later *** agent called me and said that 2 failed transmission and torque converter like local licensed mechanic guy said it and he tried called to endurance claims more than 15 times per week and endurance claims agent answered it then hang up few times plus hold on the call then disconnect until Sept 6 2018 *** agent spoke with endurance warranty claims agent asked *** to get freeze frame... Sept 7 *** agent sent freeze frame to endurance claims to few hours later *** agent called me and said that Endurance claims turned denied me for transmission and torque converter services! I want to get full refund! Endurance warranty is ripped off!
Steven *** was the best agent ever!!! 14 days ago I traded my car for a new one. Cancelled my warranty, and my auto pay from my bank account. Well they still drafted the money out of my account and as of today told me my warranty was still active. 14 days and 7 operators, 4 hang ups, 2 what do you want me to do about it, and 3 people telling that I did not even have a warranty with them, I finally go Steven *** on the phone. he took the time necessary to find me the system, find that nobody had even bothered to cancel me. He did everything he could to defuse a already horrible situation. By the end of the call. *y warranty was cancelled on a car that was already traded in, the money was arranged to be put back in my account I have to wait 2 weeks ( that is not his fault its the drafting company) He made sure to do everything above and beyond. He emailed me everything every step of the way! This company needs more people like him!! I hope if I ever have to deal with them again! I am fortunate enough to get to deal with Steven ***!!!!
Lynn
Signed up with Endurance, had some trouble with servicing of my vehicle. Contacted Eddie ***, and he was extremely helpful in getting everything sorted.
He was the top-end of customer service and there when you need him.
I contacted Endurance Warranty on 06/23/18 about establishing extended warranty coverage for my 2012 ***. The representative that I spoke with made the coverage sound to me that this was exactly what I needed. So I purchased it. Also, on the same day I took said vehicle to *** to check out the service engine sensor. When diagnostic test was ran with no codes being thrown.. . They reset the sensor and all was good. Fast forward 2 plus months 08/27/18 I go to start my car and a dragging sound with delayed start happened. I then took it to the *** dealership to have it checked out. The dealership calls me to tell me that the reason for the noise is the Cam Shaft adjusters will need to be replaced along with the Valve Body. Ok, no problem I have an Endurance Warranty that says it covers "CAM SHAFT. FOLLOWERS & CAM BEARINGS, LIFTERS, PUSH RODS, VALVES, VALVE SPRINGS, REPLACEABLE GUIDES, ROCKER ARMS, SHAFTS AND BUSHINGS, TIMING GEAR, TENSIONER & RETAILERS, ECCENTRIC SHAFT AND OIL PUMP." Claim was submitted by dealership, Endurance sent an inspector out. 1 day later dealership called to get approval for "tear down" so the inspector can come out to look at the parts. Approval was given. An answer wasn't given until 09/04/18 that Endurance was not going to cover any parts. I called Endurance and had to hold for over 2 hrs. before someone got on the phone to tell me the reason for the denial is the ACTUALTORS aren't covered & the valve body must have being existing because that couldn't happen in 2 months. The dealership mechanic tech called and told them that the ACTUALTORS are the same thing ADJUSTERS. Then it was we cover the timing gear but not the teeth on the gear. They started the word play game. Endurance was asked to give the part number to the ACTUALTORS but one could not be given because its all it not a different part. I have having to pay for something this warranty claimed that was covered. That price exceeds $7000.00.
This letter is in response Complaint ID: *** concerning the consumer's denied claim for auto repairs. Endurance did an internal investigation of company records into the handling of the consumer's vehicle service contract sales, service and the handling of the claim. Our investigation included reviewing the internal notes as well as interviewing the customer service and claims agents involved in the transaction.
The details of the review are as follows. An invoice from Driver’s *** Complete Auto Repair dated 06/23/2018 was provided by the consumer. This invoice showed the check engine light concern to be pre-existing, including documentation of the same diagnostic trouble codes. The consumer had the issue diagnosed and then purchased our policy the same day. The customer declined repairs. This invoice also shows that the consumer provided incorrect mileage at the time the contract was purchased. The mileage reported by the consumer was 500 miles under the actual mileage at the time of purchase. Upon inspection of the vehicle the repair facility showed the inspector a measurable stretch in the timing chain, and indicated this was the source of the noise, thus the timing chains were declined for normal wear and tear.
In the interest of customer service, Endurance is prepared to offer a refund of the 2 payments currently invested with the company and if the consumer wishes to cancel the policy we will honor that request as well.
Complaint: ***
y company that DOES NOT stand by their policy. I see complaint after complaint on the same thing that is happening to me to others and Endurance should be ashamed.
I am rejecting this response because:
1. I stated in my complaint that I purchased the policy on the day I took it to ***.
2. I wasn't in the car when I gave the mileage for the car but tried to come as close as a could remember. At the time of the noise began in my car and the mileage was clearly over the 1000 miles required by over 3000 thousands miles.
3. If Endurance actually spoke with Driver' *** then they would clearly know that no codes were thrown when I had the diagnostics preformed, Except for the Prendle Switch sensor was bad. Nothing else could be found to be wrong with the car.
4. Endurance declined to repair the Valve Body before they declined the Cam Shaft because they had to actually see the part and that couldn't be done until the motor was open. Still to this day I'm not even arguing about Endurance not covering the Valve Body. I had already decided that I would cover that because I was giving the benefit of good customer service to Endurance. Foolish me. But, to not Cover the Cam Shaft is straight up BS. *** Dealership has shown me the Cam Shaft which is 1 piece, the timing belt is not a separate part by it self. It is all one part that is oil driven. Endurance just admit that this company is a S
Sincerely,
Sharon