Endurance Warranty Services

Great service great service by Eddie *** he was very helpful!!!!

This company is a scam and violates consumer privacy laws by using ghost numbers to match local area codes and they place harassing calls. I have asked to be removed from their list multiple times yet have never been removed. They call at all hours of the day using area codes that match my phone # and other area codes from across the country.

November 6, 2018
Local Revdex.com
*** E. Florida Ave.
Suite #350
Denver, Colorado 80210

Issuing: Endurance
400 Skokie BLVD Suite# 105
Northbrook, IL 60062

ATTN: Angel

Contract # ***

I Juanita *** am disputing the denial of the claim of the *** Odyssey VIN #*** on or approximately October 31, 2018. I was informed by Ashley at extension number #1150 that the claim was denied due to a pre-existing failure.

Under Title: E. WHAT IS NOT COVERED
Section 1. Mechanical Breakdown or Failure
Subsection: (R)
For repair or replacement of any normally covered component(s) or part(s) to correct conditions that may reasonably be assumed to have existed prior to YOUR CONTRACT SALE/ PURCHASE DATE or to have occurred during the waiting period on this CONTRACT.

The denial of the claim was not a reasonable assumption to have previously existed to my contract sale/ purchase date or had occurred during the waiting period.

The vehicle was towed to *** on October 16, 2018 and ENDURANCE was contacted. The technicians thought it was just a battery needed. However, after a full diagnostics, which we paid $465.55 for an engine tear down, it was determined it was an engine failure and a new engine was needed.

After ENDURANCE was notified about the replacement of the covered components that where covered in the warranty, all of a sudden there was a discrepancy about the mileage. The warranty company attempted to deny the claim for this reason, however the discrepancy was resolved and the claim proceeded to move forward. Then the claim ultimately was denied due to a pre-existing failure that was not based on a reasonable assumption because the Service Advisor Steven *** never stated that. In addition, Service Manager Ann looked over all notes pertaining to this vehicle and none stated or implied this mechanical breakdown was a result of a pre-existing failure. Based on ***’s thorough diagnostic the mechanical breakdown was due to

I contacted endurance,customer service manager Eddie *** having a difficult time with my shop and he was able to offer his assistance.

I called Endurance and I got "talked" into signing up for a comprehensive extended insurance package from Endurance. The sale process was smooth, however right after selecting them I went and checked the Revdex.com record for this company. I was afraid that I will receive the same treatment as the other customers that got denied coverage. I called and asked them to cancel the policy we agreed upon just an hour ago. At that point they transferred me between several service representatives and after half an hour on the line they reluctantly agreed to cancel the policy. All this time their representative was rude, and constantly trying to get me to reverse my decision.
At the end he placed me "on hold for a sec" - actually almost 7 minutes before agreeing to cancel my policy. I informed them that I am recording the conversation and that I will file a complaint with Revdex.com. Stay away from this company!!!

Endurance will do everything in their power to sell their services but will make also all that is available to keep you under contract even if cancellation is requested. Happened to me that twice my claims were denied under the assumption of tear and wear for items that break suddenly. Now I decided to cancel this service since it is costing too much not to have repairs done as it was supposed to. Their cancellation process is not online and require to have a letter mailed with a notarized mileage affidavit. After I got all the requested paperwork and send it to their mailing address more than a month ago, with tracking information on the envelope stating it was delivered three days after mailed, the company is still unable to cancel the policy. I have stopped payments on this warranty because I don't feel they are delivering the value they originally claimed. Also, word from mechanics is this type of warranty works for engine and transmission damages, rest of the vehicle will not make their claim process ever.

I purchased a warranty from Endurance on 9/10/2018. I purchased the top warranty they offer, which is bumper to bumper and known as the Platinum Plus plan. Prior to purchasing the warranty (In mid-August), I had taken my vehicle to the local *** Dealership for a factory recall. This visit was a couple of weeks prior to purchasing the warranty. During the factor recall repair, the dealer also did an inspection on the vehicle noting no issues, leaks, or problems. The warranty contract begins after a 30-day waiting period and 1,000 miles from the time of the purchase. In mid-October, well after the 30-day waiting period and 1,700 miles later, I noticed a small oil leak on my garage floor. The droplets of oil did not appear to be engine oil. My garage floor is finished in a white epoxy with a clear coat, meaning it is impossible to miss oil on the ground when it appears. As soon as I noticed oil, I contacted my local *** dealership and scheduled an appointment for service on 10/29/2018. When I arrived at the *** dealership, the service manager told me that the oil I was seeing under the vehicle was most likely hydraulic motor mount fluid and said the mounts usually go out on these vehicles between 5-7 years. A short time later (on 10/29/2018) the diagnosis was completed and it was in-fact the motor mounts leaking. They were not covered as part of the *** power-train warranty, so I provided my Endurance Warranty information to the dealership. Endurance contacted the claims administrator, ***, who stated they would send out an inspector due to the cost of the repair ($1400+). It took two days for the inspector to show up at the dealership, and an additional day before the decision was rendered to deny my claim. I immediately contacted *** and was told that the condition was “Pre-existing” because there were signs of hydraulic fluid on engine components under the mounts. I was also told the engine had “flexed” or measured off by a certain amount which indicated this failure had taken place “over time” and was pre-existing. I protested and noted the vehicle had been in for a full inspection to the dealer just prior to purchasing the warranty and no issues were noted, including no leaks. I also explained that there is no way there was a leak that would go unnoticed as my garage floor is done in white epoxy and the car is parked in the garage. I asked how they can prove on their end the failure occurred during the “waiting period” and not after. I was told due to the close proximity of the waiting period and the failure, they are calling it a pre-existing condition. The service manager at the dealership told me there is no way to prove an exact failure date and was baffled by the warranty company assuming it is a pre-existing condition, especially when a full vehicle inspection was completed by the dealer shortly before purchasing the warranty.
Motor mounts are a covered component, my vehicle was past the waiting period in both days and miles (by a large number in-fact) and they still denied the claim with NO PROOF that the condition was pre-existing. To add insult to injury, I requested to cancel my account and was told I have to send a letter via US Mail to request a cancellation. They were more than happy to take my money and start my billing over the phone, but now I have to submit a form via US mail while they continue to charge my credit card? NOT GONNA HAPPEN. STAY FAR AWAY FROM THIS COMPANY. The best part about the cancellation, is I requested the form be emailed to me so I could cancel and I was told it could take a while for the form to send over email because it has a large attachment. After I got off the phone with the representative from Endurance I NEVER RECEIVED THE EMAIL. I had to call back a short time later and demand the email be sent to me while I was on the phone. Funny, I instantly received it and the best part, there is NO ATTACHMENT! It’s a simple email you print out, and they claim you must notarize the form to provide the mileage on the vehicle. I am not wasting my time or money, I provided them with a copy of the receipt from the dealership showing the vehicle’s current mileage. I then tried to call back after putting a copy of this form in the US mail, email and their online support form, and was placed on hold until I finally hung up. I encourage others to USE STRONG caution with this company, do not be fooled by their rating on Revdex.com or anywhere else.

Tony *** provided outstanding service when I called about my account. I will let all my friend know about getting a warranty.

This has been the worst experience with a business I have ever had in my lifetime. If I could give it a negative ranking it would be more accurate. The entire experience from April 2018 through November 2018 has been extremely "Horrific". The customer service representatives lack professionalism, knowledge and accountability.
The wait times are extremely long, the representatives and supervisors do not return calls or emails when they assure you they will. I have had to pay out of pocket for towing due to a representative making a error when I have called roadside assets while stranded alone. Everyone wants to pass the buck when you express your concerns with the service. My account was charged automatically after I was told it would not be by a supervisor due to previous issues. In addition, the inspectors have been reported to lack professionalism when communicating with authorized dealerships/shops.
Furthermore, I attempting to obtain a fund for towing or payment is frustrating and tedious. I pray my review helps anyone have to experience what I have first-hand.

Over a year after purchasing my car, I am still receiving these "final" notices in the mail that are nothing more than a waste of trees!

I took this contract with Endurance on August 3,2018, I had to wait 60 days or 1000 miles both requirements were needed so I did this so when I came into a serious problem with my car witch was supposed to be covered I went to the dealer to have this fixed and gave them all needed requirements of service warrenty that I need so when the person in the service depatrment called endurance they would not honor the warrenty and they denied the claim,so I cancealled the contract on October 1,2018 and sent all information to endurance what I needed to canceal this contract, so I have made more than 5 different calls to endurance regarding my refund due back according to there contract policies, but so far I feel I am just getting a run around from endurance and no results, just a run around just say I will get back to you regarding your refund but no call back at all about my refund I feel they don't want to refund back my money just a stall off on endurances part.

I chose Endurance over the dealer's extended warranty because of the excellent rating this company had. I figured they would have more vested interest in my happiness than a dealer company that's in it for the commission plus has bad ratings. Turns out I made the right choice. Endurance is a gem. I have a premium car that is expensive to repair and top tier exclusionary coverage is well worth the peace of mind. Their customer service is some of the best I've ever experienced, with multiple reps like John and Daniel going above and beyond to make sure my claim was handled promptly while clearly explaining every step. They even made the car rental experience an incredible breeze for me. I'm happy to recommend Endurance to anybody. Wish more big businesses were this awesome.

Alvin was wonderful! Answered my questions and even helped me more!! Very glad I called!!

My experience was great, or though it took three call to get the required reason I called all agent were great at there jobs and very well informed about the product. I only wish I could have completed the contract I had started. Due to financial matter beyond any control I was not at this time and the future hold no promise.
Again All Agent were GREAT!

I had a problem with a statement saying I was delinquent with the October payment. I called the number provided on the statement and spoke with Leslie. I explained to her that I was confused re this matter because the payment is automatically charged to my credit card. I could not have asked for any better assistance and understanding provided by her. She went the extra mile to try to determine why I was sent the statement saying I was delinquent in payment when her records showed it had been paid. The matter was determined to be an error in sending the statement to me.

Vernetta was very helpful and very patient with me! Awesome customer service

Excellent customer service. Great company to do business with!

I had a car repair problem and Endurance came through for me I want to thank everyone that helped me.

After so many back and Firth’s w/so many people I finally got an amazing agent to help me out and hopefully get everything straightened out. His name is Steve *** and he’s been the glue that’s holding me and my sanity dealing with all of this together. His calm demeanor and knowledge and helpfulness is really to be commended. Moving forward I hope I only get to deal w/him as he really listens and understands and there should be others like him. One other agent I got who helped a good deal also was Jordan ***. These two gentleman know how to treat and speak w/customers. Endurance needs more like these two... especially in the claims Dept.

This particular company has call my husband and I nonstop for three weeks. I informed them that I would contact the Revdex.com if they did not stop calling and after that they started calling us from local phone numbers and they change towns ever time. They will generally call at least 15 times per day from all different local towns and then they do the same with my husband's phone everyday as well.