Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Robert was great very fast service
Scott was very knowledgeable an helped me with my question. And very cheerful. A nice person to work with.
This company is a scam, after receiving a letter in the mail I called on 11-15-2018 to get details on a warranty for my vehicle, my conversation over the phone began with Mike he was absolutely disrespectful with in 10mins and he was going to hang up on me because I had too many questions for him. I asked to speak with a manager I was on hold for 31 mins then he came on the line and manually hung up on me.
I've asked these companies time after time that I am not interested in their service, and their response is selling my information
We are sorry about any frustration Endurance’s mail piece caused the consumer, and as a result of the consumer’s complaint, our company placed the consumer on our internal “Do Not Mail” database to ensure he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Scott
This company sends intentionally deceptive, fear-based fake bills out en masse. My mother received one and it caused her much distress until I assured her it was a deceptive, repugnant sales tactic.
This company preys on people that don't speak VERY fluent english, the elderly, and people who are in fear of unpaid bills ruining their lives. This company's advertisements make no effort to be forthright, instead they hope you think you'll mistake the letter as being from the dealership you bought your car from, as an extension of your current warranty and not as a whole new policy with a whole new company.
Swindling is bad enough, these people make a targeted effort on the most disadvantaged. I will continue spreading the word of my experience on review sites until this practice is STOPPED, and PROVEN to be stopped by a lack of new customer complaints.
Please be advised, Endurance vehicle service contracts are offered in over 2,000 automobile dealerships as a well as direct-to-consumers via the internet, television commercials, and direct mail promotions.
Endurance is a Gold-certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA's Standards of Conduct. The Standards state that any vehicle service contract selling company must identify in the mail piece and Endurance abides by this standard.
Endurance is sorry about any confusion that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, Endurance would like to place the consumer's mother on Endurance's internal "Do Not Mail" database to ensure that she does not receive any future direct mail advertisements from our company. As the consumer filed the complaint under his own name, Endurance requests that the consumer provide the name and address to which to mail piece was sent, or the vehicle code found on the advertisement. Once Endurance receives this information and locates the account, Endurance can place the consumer's mother on the "Do Not Mail" database.
Vernetta was great very fast and knowledgeable
Mary provided great customer service. She answered all my question and solved my issue from my account. Looking forward to doing business with Endurance
So far, so good
Jenessa your the greatest. I am having a hard time in life and you helped me beyond. Thank you so much. I have found this company goes beyond to help Thier customers. I could not all for any thing else. Jumping in right away keeping me from being stranded. Thanks with a high smile!!
Took my vehicle to a dealer (2014 ***). The dealer diagnosed a transmission shudder and called Endurance for authorization to replace a clutch. Cost of repair is approx. $1425. Endurance denied the claim because of the exclusionary clause in the contract "For any part not specifically listed in the Schedule of Coverages, or for any of the following parts: thermostat housing, shock absorbers, carburetor, battery and battery cable/harness, standard transmission clutch assembly," The problem is I have an automatic transmission. It is a *** Powershift transmission. Transmissions are listed as a item the warranty is supposed to cover. I will be trading this vehicle, and the repair is decreasing the trade-in value of the vehicle
On 11/9, a representative from Ramey *** contacted Endurance to file a claim. The repair facility cited a failure to the manual clutch. As this component is excluded from coverage, the repair was subsequently declined.
Please be advised, the transmission in this vehicle is equipped with a manual clutch. Although the vehicle's most common operating mode shifts the transmission automatically, the transmission is manufactured with a manual, or "dry" clutch, as opposed to a viscous coupling, which is what would be seen in a traditional "automatic" transmission.
Endurance understands the consumer's frustration, as the vehicle's ability to change gears "automatically" would generally be interpreted as a traditional automatic transmission. Unfortunately, as this vehicle was manufactured by *** Motor Company with a manual clutch, this clutch is the cause of failure, and this clutch is excluded from coverage, the claim cannot continue.
At this time, the consumer has requested that Endurance discontinue the contract on this vehicle. Endurance has deactivated all payment information and will remove the contract upon receipt of written notification from the consumer. To facilitate and expedite this process, Endurance has sent a cancellation form to the consumer.
Please be advised, both manual and automatic transmission systems are eligible under this contract and Endurance makes no claim otherwise. A manual clutch ("standard transmission clutch assembly") is specifically excluded, regardless of the type of transmission. As this transmission, although shifted by the vehicle's computer, is equipped with a manual clutch, and per the repair facility, inspector, and consumer's response this clutch is the cause of failure, the claim will remain declined. Per the consumer's most recent response, the consumer is not disputing the manual clutch as the cause of failure.
At this time, the consumer has cancelled their contract and their pro-rata refund has been sent.
Revdex.com:
I have decided to accept the business response, under protest with these reservations. I'm tired of fighting with them and they sound like a broken record. Endurance warranty services is a deceitful company and I will be sharing my experiences about them every where I can. It is still my stance the contract excludes true standard transmission clutch assembly but my vehicle was marketed as an automatic transmission. This company cannot be trusted in their business dealings and I am appalled that they carry an A rating with the Revdex.com.
Respectfully,
Shea
Received 2 identical solicitations threatening that my insurance coverage will terminate claiming that I was negligent in activating a service contract. the letters contain a spreadsheet with cells that need to be populated with data about my vehicle. The letter requested that I call to verify all information by a due date which is today. I dont know this business and dont know how they got my name and address.
Endurance is sorry about any frustration that Endurance's mail piece caused the consumer. The consumer has been place on our internal "Do Not Mail" database to ensure they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days for this to take effect.
I am a new policy holder with the Endurace Warranty Company. I have recently placed a claim(November 8 2018) to get my vehicle fixed after experiencing a break down just to have my claim denied(November 9 2018) and their reasoning was it was a pre existing mechanical issue before the warranty became fully active. I have met and surpassed the requirements given to me in my contract for my type of coverage and made all of my payments on time. After I called the claims hotline,and after waiting for 10 minutes 47 seconds, I was connected to Johnny ext 4443. During our conversation he stated that my claim was denied based on the "possibility" that it was preexisting mechanical issue. I then asked him what evidence did they have to show it was such an issue to which he was not able to respond besides stating that all of their claims representatives are licensed mechanics and it's just what they know. He then said it was deemed a pre existing condition because I got my transmission fluid changed. Something that is done in order to maintain proper functioning of a vehicle does not constitute a preexisting mechanical issue. So I then asked him to produce evidence that the inspector, whom he says is a licensed mechanic, has found or seen that strongly suggests that this was a preexisting issue and Johnny ext 4443 could not respond with any answer other than it was common knowledge amongst mechanics. Once again no substantial evidence was produced stating my mechanical issue was something that occurred before my warranty was active. So now I have to pay $2,100 for a repair that was supposed to be covered under my bumper to bumper warranty option as well as paying for a rental to have a source of transportation to get to work during the time my vehicle is being fixed which is also supposed to be covered by the warranty option I paid for. This company failed to uphold their contract by refusing me service without valid reasoning after I upheld my end of the contract
On 9/1/18, the consumer purchased the *** vehicle service contract. The *** has a 60 day and 1000 miles waiting period. Any failure that occurs inside this waiting period is not eligible for coverage. A copy of the consumer's contract has been attached for date and waiting period verification.
On 10/31/18, the consumer contacted Endurance and stated on a recorded call that the vehicle had a transmission issue, specifically a valve body failure. Please note that the existence of this failure was presented by the consumer on day 59 of the 60 day waiting period. The failure itself occurred on or before day 59 of the waiting period, as evidenced by the consumer's notification to Endurance.
On 11/8/18, a representative from M&J VW contacted Endurance for to file a claim on this vehicle. The repair facility advised that the vehicle entered the facility on 11/2/18 and that they had diagnosed a valve body failure.
On page 2 of the consumer's contract (attached), it is listed:
"Pre-Existing means a condition that within all reasonable mechanical probability relates to the mechanical condition of your Vehicle prior to Contract issuance or during the Waiting Period."
Per page 8 of the consumer's contract, Exclusions section, coverage will be excluded
"For any Pre-Existing condition, for any Breakdown or condition existing prior to the Effective Date and Mileage or occurring during the Waiting Period, or if the information provided by You, or the repair facility cannot be verified as accurate or is found to be deceptively inaccurate. Pre-Existing conditions are not covered."
As this failure occurred during the waiting period per the consumer's own notification, the repair was subsequently declined as a pre-existing condition.
As part of the claim process, an independent third-party inspector was sent to confirm the failures reported by the repair facility. The inspector was presented with freeze frame data for each error code stored by the vehicle related to this failure. This freeze frame data records the mileage of the vehicle when each code is set. The error code stored by the initial failure was documented at 80,434 miles, confirming that the failure initially occurred prior to the contract, regardless of when the symptoms were noticed. Additionally, as this long-term failure occurred while the contract had been active for 0 days, the failure is confirmed to pre-exist the end of the waiting period.
At this time, in the interest of customer service, Endurance is willing to offer a full refund of all monies paid in if the consumer chooses, in lieu of the partial pro-rata refund specified by the contract. Alternatively, the consumer has an active and current contract and may continue the contract for future claims if he chooses to do so.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Devaun
Tony *** is clear, informative and helpful in giving advice. He is a friendly and helpful guy. He is an asset to any customer service company. Endurance is a good car warranty co. They do care about their customers. Joe S.
I would just like to say this is a wonderful company..
Very considerate and work very very well with their customers.
Please choose Endurance.
Sincerely
Ronda H
Valued customer
I was upset when I made my call to Endurance reference vehicle repair claim. Claim rep Jenessa *** calmed me down and professionally explained my concerns and options. She went out of her way to resolve claim and offered several options. She helped turn a complaint in to a resolution.
The Gentleman that helped me was AWESOME and fixed my issue immediately! Buy him lunch on me! :)
Great company very easy to understand what you're doing why this is a very important thing for everyone to have I think you for all your help all the employee were friendly and helpful
I was having trouble with my cars A/C. I had two different fixes applied at separate times and each time Endurance made the process easy. An associate called to followed up and was very nice. I'm glad I purchased my warranty through Endurance.
Steve K was very nice and helpful. Had no issues whatsoever and it was a pleasure speaking with him. I would definitely recommend him to anyone. He takes his time and he’s very patient!
Daniel was a big help during our problem. I would recommend him to anyone.
and fought to help long time members like us