Endurance Warranty Services

I don't even want to give this obnoxious company a one star rating. I've received unsolicited phone calls 5 times a day, all from random local phone numbers in my area. Every time I block one incoming phone number, a new one is used. Letters are also sent to my house and when I ask them to stop contacting me, they continue to call and send multiple letters. This has been ongoing for the past year and I'm at my wits end.

How do you get off this company's mailing list? I'm furious with the car dealer who sold me my used car, since I'm sure they were responsible for disclosing my personal information to this company.

Wish I could leave 0 stars I did all my homework when looking fir a warranty I picked the best plan for me from endurance website and was sure I had supreme turns out I had xtra supreme which doesn’t mean better but is less coverage then what I specifically asked for and paid for so don’t trust the sales people onthe phone the only want commission but definitely read the contract when you receive it to cancel before the 30 days if it’s not what you want this is the 4th car warranty company to play me my next car will be 0 miles so I don’t have to deal with these sham warranty companies it’s ridiculous how they get over on people

When we bought our vehicle we purchased the highest level warranty that this company offers, the Premier plan. We were only given a pamphlet with the coverages listed and never received a full contract them.

Now they are denying a claim on our vehicle for a part that is listed in the pamphlet. I spent 1.5 hours on hold and on the phone with different representatives and “supervisors” today. The first supervisor was adamant that it was listed in the excluded items and emailed us a copy to go through with him. Then after being extremely rude and condescending, he was unable to find it in the exclusions. Because he was clearly embarrassed about lying and being so rude, he transferred us to another manager:

Now that manager has changed the story and claims that it is not covered because it is not specifically listed in the covered items. However, the part is covered, it just goes by two different names for the same part. The repair shop has tried to explain this and we did as well.

This company will do anything they can to lie and get out of doing a repair, including not providing the service contract to begin with. The hold times to even talk to some one are ridiculous for both us and the repair facility. My guess is they are hoping you will get so frustrated with waiting you will hang up, thus avoiding having to pay out for repairs.

Vernetta *** was absulutly the best, she understood my issue and actually helped me even to keep me as a customer. Thank you so very much
Steffen. M

Extremely dissatisfied with this company. What they tell you they will cover is not true. The go the extra mile to not pay for anything. I almost feel like this is a scam. I took my truck in for a water pump to get repaired they denied my claim for the water pump and everything else that was claimed was denied. Do not waste your money.

Honestly very disappointed I will be canceling my policy.
The warranty states you cannot make a claim until after 60 days grace period and 1,000 miles.

I have had the policy for 64 days and right at 1,300 miles on the vehicle.

I had been traveling when the oil pump went bad while I was driving I was un aware of it so I kept driving for a couple of days, I noticed I started getting a loud ticking under the hood.

I took it to a local garage to have it looked at.

Because I had continued to drive my vehicle it with the oil pump failing it caused even more damage, to the lifters because of no oil circulation basically the lifters were getting hot from friction and no lubrication it wore the lifters down not all of them and not super bad but yet enough to have to replace.

Of course if I would have known this while I was driving I wouldn't have pushed it.

There was no indication on the gauges or anything, I didn't discover this until I had parked the vehicle at home, started it up the following day and it was loud humming and then started ticking loud it got worse and that us when I took it to the local garage about 3 miles from my home.

As it turns out this was the 62nd day of being past the grace period of being able to make a claim and of course almost 300 miles of the 1,000 mile rule so technically I am eligible.

Meantime the mechanic called into the claims dept.

They denied the claim saying that it's on the 61st day past the grace period I had them corrected its 63rd but hey I get it.

They were insinuating that the problem was pre existing and that I was attempting to make a claim and pull it off as it just happened.

I called the claims dept myself to ask as to why of course I get the standard BS contractual agreement shpil.

I explained the the rep that before I bought the vehicle that I had a certified bumper to bumper inspection and that I have that documentation...I told the rep. that oh yeah I really wanted to ruin my engine in the vehicle I fell in love with and just bought and had only 3 months.

I further explained to him that an extended warranty hadnt even crossed my mind, and had no reason to considering I had the vehicle inspected I have a great vehicle.

The only reason it even came about was because I had been contacted by them, after speaking a few min with the salesman I thought hey ya never know...the last vehicle I had I spent a fortune in repairs so I thought alright I will do it.

But jees didnt even think in would even be using it.

The vehicle had been running awesome and I'm thinking the whole time why do I even need to pay on a policy I will prob never use.

So here I have a vehicle that needs work donei
and I can't even use the policy that I had to make a deposit and initial payment and paid two other payments
So that was initially
$227 up front plus two payments of $133 each
So that almost $500 I have forked out it's only going to cost me around $800 to get the work done I need so that almost $500 down the tubes that I could have in my savings so now because I can't make a claim its costing me double to pay for it out of my pocket.

And get this they said I am past the timeline of getting a refund so I just got completly shafted.

I suggest do not purchase one of these policies cause you will pay your money and when it comes time for them to pay up they will find a reason not to pay up so your money is just gone.

Lesson learned DO NOT TRUST ANY OF THESE EXTENDED WARRANTY COMPANIES.

I will be checking further with my attorney to see what legal options I have.

So far, a terrible experience with getting our transmission repaired. From Endurance Warranty telling our repairshop that we don't have enough coverage (which is not true, supposedly an error), then now the person who has to approve it is on vacation (which she is only off for the day. We have had to call them more than once to get things moving.

Now they wont' authorize the repair unless we have the repairshop tear down the transmission (cost of $2-3,000) to prove that the transmission is not operating. Then if they determine that they won't cover the repair, we have to pay for the repair AND the tear-down costs! This is just an awful experience.

I have never in my life felt more like I have had to jump through hoops only to likely not have a repair approved. Even the repairshop (who has worked with them) said they will almost always find some reason why they won't cover a repair.

We spent $3,700 on this warranty and are just getting the runaround on trying to get it repaired. In the meantime, they won't provide us a loaner car until the repair is approved.

I cannot afford to spend $2-3000 on the teardown plus the cost of the transmission, fi they don't approve it after spending so much on the warranty plan itself.

Horrible marketing. I think of grandparents and parents that may be receiving the same notification, and being tricked/scammed into thinking they have to purchase this. Very very shady marketing. You should be ashamed of yourself.

I bought this warranty to protect us and it did just that. I was a bit nervous to use it the first time, but it was fairly easy. I took the car to the dealer, the dealer called Endurance and the work was approved. I was very pleased with the experience.

This outfit is ***. Received a letter today, they want to extend coverage for my wife's car. Only problem? She passed away 22 years ago last October.

According to Michael *** (Michael.***@endurancedirect.com), “After receiving your Affidavit, we will immediately send your check for a prorated refund.” The Affidavit was mailed on November 21, 2018; to date, ENDURANCE has failed to mail my check and has not been received to date. According to Michael *** (Michael.***@endurancedirect.com), “After receiving your Affidavit, we will immediately send your check for a prorated refund.” The Affidavit was mailed on November 21, 2018; to date, ENDURANCE has failed to mail my check and has not been received to date. According to Michael *** (Michael.***@endurancedirect.com), “After receiving your Affidavit, we will immediately send your check for a prorated refund.” The Affidavit was mailed on November 21, 2018; to date, ENDURANCE has failed to mail my check and has not been received to date.

They sold us the warranty with all these promises of paying claims without issues. My vehicle had a blown head gasket with a price tag of $1,900. They denied the claim blaming a former mechanic for not seeing the leak when he was working on an entirely different issue. I called that mechanic and advised him what they were accusing him of and he stated that he had done everything he was supposed to and the leak occurred AFTER the repair. They still refused to pay the claim so I told them to cancel the policy and refund my money so I could put it towards the repair bill. Jordan *** promised if I wanted a refund, he would fully refund everything we paid. I emailed him and he ignored it. I then called and he was too afraid to take my call and had me deal with another incompetent representative who told me I would get a prorated refund. I told him we have not used the warranty at all and I should get the full amount back. He gave me some lame excuse for the prorate which basically is just ripping off the customer. I will take this to the news if I don’t get a full refund of what I’ve paid this scam of a place.

Jason was absolutely the most pleasant customer service representative I have spoken to in a very long time. It was refreshing to speak with someone so helpful and pleasant.

I was very very happy to be serviced in such a timely manner. I emailed, they got right back with me, I called she was very very informative Mrs April helped me out so much and I appreciated it, and I just want to thank them for being patient with me. She sent me the email right away talkin to me very friendly very kind walk me through it directly thank you guys!!

When I contacted them about a recent claim that was denied, they not only reduced my monthly payment but my overall account total as well. The service in which I received was above and beyond exemplary and quite professional.

I called customer services to cancel (still within the 30 days), I felt she was a lil pushy but as we continued to talk more she was able to make me realize I shouldn't cancel sympathized with me and understood my concerns. At same time she lowered my monthly payment. She did her job! But I sure appreciated her explaining things. Thank you!

Have been very impressed by the level of service and coverage. For me it has been a worthwhile investment.....my car is an *** so relatively high cost and maintenance

Thus, far I have had good experience with your company so fst

Endurance is by far the worst company I have ever dealt with. I would give them zero stars if I could. After the grace period had ended, I had an issue with my turbo. This was an expensive repair, but I was glad I had signed up for a warranty. An inspector came out to look at my car and said that they would not fix the turbo because my tires were 1/8th of an inch smaller than they were supposed to be — completely unrelated to the problem and I bought the car this way and had made no modifications to the car. They said if I didn’t get new tires, they would never fulfill a claim. And that even if I got new tires they wouldn’t fulfill the current claim. I then called their claim line, only to be on hold for over an hour and a half. I decided to call their sales line because I figured I would actually be able to speak to a person. They were extremely unempathetic and completely rude. I told them I wanted to cancel my warranty because clearly I had wasted hundreds of dollars, and would continue to waste hundreds of dollars unless I got my brand new tires changed. I sent in my notarized cancellation letter on October 30th and I still was charged in November and now December. They essentially are stealing money from me. They are monsters. Stay away and save your money.

I purchased endurance warranty back on May 18th 2018 with 52600 miles on it and on July 3rd 2018 it went into the shop after I was eligible to make a claim . . . I had a waiting ,Of 30 days & 1000 miles. I took my 07 Saturn Ion into the DEALER to have the CHECK ENGINE LIGHT Diagnosed . . . The Dealer contacted ENDURANCE to file a claim , and said they needed to know the reason that the CEL was on , I had to AUTHORIZE an ENGINE TEAR DOWN , So I DID ! ENDURANCE then had sent out an " INSPECTOR " to find out the ROOT CAUSE and they seen that the BLOCK had CRACKED in CYLINDER 2 causing Radiator Fluid to get into the COMBUSTION CHAMBER . . . ENDURANCE then , Told the CHEVEROLET DEALER that they ARE DENYING the CLAIM because they believe that it's a " PRE-EXISTING " failure because of seeing rust inside the block , Ofcourse there will be rust in the block after its apart for a few days , it took the Inspector a few days just to come out to the Dealership. . . If anyone has ever seen BRAKE ROTORS on a CAR after a RAINFALL . . . You WILL see RUST I drove this vehicle over 3500 miles after my 1000 mile waiting period so I kno that I am definitely Eligible for this Claim , And my car was running perfectly fine before I took it into the shop. . . But as soon as the CEL came on I made an appointment to hav it checked out so that I wouldn't be doing ANY POTENTIAL DAMAGE . . . This Situation has just been VERY DISAPPOINTING and DISSATISFYING I am a VERY HONEST and RESPECTFUL INDIVIDUAL , I DONT DESERVE TO HAVE TO PAY OUT OF POCKET OVER $5,800 for a brand new MOTOR . . . That's more than I paid total for my car ! ! ! To top it all off . . . My FATHER was just KILLED in an ACCIDENT and I am now left with even MORE BILLS with NO JOB ANYMORE . . . After I found out they were NOT COVERING my CLAIM , I STOPPED PAYMENTS to ENDURANCE until this IS RESOLVED . . . I WILL HOWEVER , Continue Payments if that can manage to make this SITUATION CORRECT . . . THANK YOU for CONSIDERING HELPING