Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Endurance Warranty Services is not a Revdex.com accredited business. But when you go into their website, the Revdex.com icon is there. So what gives? That is as misleading as their letter that I receive from them today. The subject assumes that you got an account with them. NEVER HEARD OF THEM. I do not know how they got my information. What a scam. EWS got a so called personalized website for me. But they do not even know the make/model of my vehicle. It say "CALL TO VERIFY". Real tacky.
The only good thing that I can say about Endurance is that they got a very, nice website. The site a well-organize, recruiting inducement to lure most unsuspecting folks into their scheme.
Before you guys decide to call EWS, please do some serious research before you give them your hard-earned money?
I PURCHASED A WARRANTY PLAN FOR MY 2007 *** FROM THIS COMPANY THEY TOLD ME AT THE TIME OF PURCHASE I HAD THE BEST PLAN THEY OFFER FOR MY CAR THEN LAST WEEK MY CAR STARTED OVER HEATNG AND I TOOK IT TO MY MECHANIC IMMEDIATELY AFTER CHECKING IT OUT HE TOLD ME THAT THE WATER PUMP WAS LEAKING AND I NEEDED TO CHANGE THE PUMP ALONG WITH THE TIMING CHAIN AND THE TIMING CHAIN GUIDE THAT DRIVES THE PUMP. WHEN I HAD MY MECHANIC SPEAK TO THE REP FROM ENDURANCE HE TOLD THEM THAT THE PUMP WAS LEAKING BADLY AND INFORMED THEM OF THE REPAIRS THAT WERE NEEDED. THEN I GOT A CALL BACK TELLING ME THAT ENDURANCE WAS NOT PAYING A PENNY ON THE CLAIM BECAUSE THEY SAID THE MECHANIC SAID THE PUMP WAS LEAKING AND NOT SEIZED UP. WHEN I INFORMED MY MECHANIC THE NEXT DAY HE SAID THAT WHEN THE WATER PUMP SEIZES UP IT NATURALLY LEAKS BECAUSE THE WATER PRESSURE BUILDS UP IN THE SEALED PART AND THE FIRST THING TO GIVE WAY FROM THE PRESSURE IS THE RUBBER SEALS OR GASKETS. HE THOUGHT THAT A WARRANTY REP HAD SOME KNOWLEDGE OF CARS THAT WAS HANDLING A CLAIM. ANY PERSON WITH COMMON SENSE WOULD UNDERSTAND THAT. I HAD TO PAY ALMOST 1200 DOLLARS OUTTA POCKET TO MY MECHANIC WITHOUT GETTING A PENNY BACK FROM THIS COMPANY. I TRIED CALLING THEM THREE TIMES IN THE LAST TWO DAYS ONLY TO HAVE A GUY BY THE NAME OF JOHNATHAN TELL ME THAT HIS BOSS LISTENED TO THE CALL FROM MY MECHANIC AND BECAUSE MY MECHANIC USED THE TERM LEAK INSTEAD OF SEIZE THEY ARE NOT PAYING. THATS JUST INSANE. LIKE MY MECHANIC SAID WHEN THE PUMP SEIZES UP IT LEAKS. PLAIN AND SIMPLE. PLEASE HELP ME RECOUP SOME OF MY MONEY. THE COMPANY NUMBER I CALLED IS 1 877 954 3060 EXT 4361 JOHNATHANS EXT . THE COMPANY IS TRYING TO SCAM ME OUTTA MY MONEY BY USING TRICK TATICS AS TO WORD USAGE FROM MY MECHANIC. JOHNATHAN TOLD ME TYPICALLY WHEN A WATER PUMP LEAKS ITS BECAUSE OF A FAILED SEAL OR GASKET. THAT MIGHT BE TRUE BUT IT FAILS BECAUSE OF A WATER PRESSURE BUILD UP FROM A SEIZED PUMP .
The consumer’s repair facility reported a failure to the vehicle’s water pump. The repair facility reported that the water pump was leaking from the weep hole, indicating a failure of the weep hole seal. As the consumer’s contract does not have standalone coverage for seal and gasket failures, the claim was subsequently declined.
Upon discussion with the consumer, Endurance has agreed in the interest of customer service to goodwill a portion of the claim as reimbursement to the customer. The amount of $800 will be sent by check to the consumer. It will be sent out on 2/19/19. Endurance is committed to the highest level of customer service and is appreciative that the consumer allowed us to help resolve the situation in a mutually beneficial manner.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Carl
Spoke with Tony *** he was professional and informative. Great job
Tanner the customer service rep was awsome he did a very good job when I spoke to him today keep up the good work tanner
Drawn and quartered! That's the punishment that should be weighed upon scam artists such as these. I have noticed that of the dozens of 5 star reviews I've observed; it's seems to be quite obvious that this company is creating their own. If the Revdex.com could devise a way of verifying each review, the process would be more readily accepted as fact.
My car is in the shop currently and needs work on transmission. ENDURANCE is refusing to accept the claim. They have been constantly trying to deny my claim and give me constant run around and now they are claiming they won’t accept it because I have different tires on! 1st attempt: they denied me saying my contract has mileage stated about 300 off of what was current. I was never told to verify exact number when I purchase contract and agent also said was fine with estimated number when I bough tit.
•Result: they finally said I just need to provide a proof of mileage with a document of service such as oil change.
2nd attempt: after I provided service work document form July like they requested. Claim was denied again. This time, they blatantly told my shop a lie saying that the service paperwork I sent said my car had pre-existing transmission issue and I was quoted repairs quote of $2,700 in July. None of this happened, as the dealership only said timing chain was noisy and transmission fine when brought in car to get fluid changes . No work was needed for neither timing chain or transmission.
•Result: after arguing regarding this several days, they finally agreed opened up my claim again. They sent inspector out finally to inspect car. Inspector fully agrees transmission has problems and everything else is in line.
NOW: They are denying my claim AGAIN. They are saying it is because I have different tires on!? They told my shop that because I didn’t check off the options box “tire modification/body of suspension lift”, they are denying my claim and they referred me to the following contract EXCLUSIONS section paragraph for denying my claim which states " "The falure of any custom or add-on part, all frame or suspension modifications, lift kits, any tire that is not recommended by the manufacturer if it creates an odometer/speedometer variance of greater than 4%." I have confirmed that my tires do not create much variance and my wheels are same size.
On 6/27/18, the consumer contacted Endurance and purchased the Secure Plus vehicle service contract for his 2011 ***. As part of the standard purchase procedure, the consumer was transferred to Endurance’s Verifications department to ensure the accuracy of the contract information prior to sale. Upon receipt of this complaint, the verification call was reviewed by Endurance’s Quality Assurance team. On a recorded line, the customer stated that he went out to the vehicle and provided a mileage of 62,500, which he confirmed to be the exact mileage. Additionally, the consumer was asked if there were any modifications to the vehicle including oversized or undersized wheels and tires. The consumer stated that there were no such modifications and the sale was completed.
On 1/21/19, a representative from State Performance Automotive contacted the Endurance Claims department to file a claim for repairs. As part of the normal claims process, Endurance acquired a CarFax vehicle history report. The report (attached) showed that the mileage provided by the consumer and stated to be exact was incorrect. The claim was subsequently declined for incorrect start mileage as provided by the consumer.
On 1/23/19, Endurance agreed in the interest of customer service to continue the normal claim process despite the mileage inaccuracy. As part of the normal claims process, an independent third-party inspector was sent to confirm the failures reported by the repair facility. During the inspection, it was noted that the vehicle had a tire size of 225/40/R18 mounted to the vehicle, while the placard specifies that the vehicle must have 215/45/R18 size tires. This created a 2.12% speed variance. As the vehicle had been modified without the proper modification surcharge applied, the claim was subsequently declined.
On 2/1/19, Endurance attempted to rewrite the consumer into the proper contract, with the correct mileage and the proper modification surcharge. The consumer declined and instead requested cancellation of his contract. The contract was cancelled at his request.
In the interest of customer service, Endurance has expedited the consumer’s pro-rata refund. It will be sent out from Endurance’s office on 2/12 to the consumer’s address on file.
Upon receipt of this complaint, Endurance reviewed the verification phone call to determine if any errors were made. The call confirmed the customer providing an exact mileage, as well as stating that there were no modifications to the vehicle. As there was no error in Endurance's actions, the normal pro-rata refund procedures apply.
In the interest of customer service, Endurance has agreed to refund the consumer's contract in full. As the consumer's pro-rata refund of $439.32 has already been sent out, Endurance will be sending a check for the remainder of $414.93 to the consumer's address on file. The second check will be sent today, 2/21/19.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I have received the checks and have initiated deposit. Assuming the check deposit clears, I accept this.
Sincerely,
Thang
BUYER BEWARE!!
Endurance denied the claim for a transmission because they said that the valve body is not a covered part. According to the repair technician at the dealership, that's essentially saying that you don't cover the transmission. They sent out TWO specialists over the course of a week and were clearly trying to find any possible way to deny the claim.
Absolute joke.
Great customer service!!
This company abuses my personal information and I want to
- know exactly where they harvest my data and how I can stop it
- make sure that the company deletes my personal data from their system
- encourage the Revdex.com to have a look at the scammy advertising practices of this company
Company tries to trick the victim into believing they receive a letter from an official authority. They have your full address, information about your vehicle and send unsolicited letters that they carefully craft to deceive the reader while still staying compliant with the law.
"Vehicle Document/Altert Notice" "Contact by"
They also write "Our records indicate you have received multiple notices...."
They are spamming me and I already contacted the Revdex.com about them before but they still abuse my data
Endurance is sorry for the frustration that its mail piece has caused the consumer. As a result of the consumer's complaint, Endurance has placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future mailed advertisements from Endurance. Please allow up to 10 business days for this to process. The consumer may continue to receive mailers during the processing time.
Endurance collects consumer data from up to 14 different marketing sources. It is not possible to tell where any specific piece of consumer information originated. Endurance does not sell or provide the consumer's data to any other party or organization.
The consumer has been placed on our internal "Do Not Mail" database and will not receive any future mailings from Endurance. Please be advised, this database is internal and Endurance cannot guarantee that the consumer will not receive advertisements from other companies in the industry.
Complaint: ***
I am rejecting this response because:
I'm not sure what's "impossible" about sharing which "up to 14" sources you use. They're legal, right? Don't you think a consumer has the right to know who shares their personal data for the purpose of unsolicited mail and calls?
I also remind Endurance Warranty Service that calling numbers on the "do not call list" is illegal.
Again, please share how you got hold of my data.
PS: Sorry, dear Revdex.com for keeping you busy but the whole data abuse thing is going to far.
I got this service thinking it was a good idea but for the last 3 months I have had to call in regards to my payments we change our debit card info on the account and call them to give them the new card info but every month the payment has to be made manually because they refused to update our account information and they had the nerve to charge us late fees I am very disappointed with the customer service at this company
I have told them, on the phone several times to stop calling and now they are mailing their crap about vehicle warranty. They have no idea what type of warranty I have. I did not ask for them to contact me. They need to STOP HARASSING people and wasting our time.
As a result of the consumer's complaint, Endurance has placed the consumer on our internal "Do Not Mail" database so that they do not receive future mailed advertisements from Endurance. In the consumer's complaint, the consumer states that they have been receiving solicitation phone calls. Please be advised, Endurance does not make outbound sales calls unless specifically requested by a consumer through our online portal. Upon receipt of this complaint, Endurance reviewed its internal call log and determined that no outbound calls have been made to the number listed on the complaint. There are many companies in the industry that do not follow the same standards as Endurance, and Endurance understands the confusion and frustration that this can cause the consumer. Endurance recommends that the consumer determine from where the calls originate, and contact that company to ask that the calls cease.
I WAS SOLD A POWERTRAIN WARRANTY THAT DIDN'T COVER MY POWERTRAIN. AFTER BEING SOLD ON AN UPGRADED WARRANTY THAT DIDN'T COVER MY TRANSMISSION I FEEL I'VE BEEN SCAMMED BY WHAT IS SUPPOSE TO BE A REPUTABLE COMPANY. PURCHASED THE WARRANTY AFTER STARTING NEW JOB OUT OF TOWN FOR A PIECE OF MIND TO AVOID COSTLY REPAIRS. SEVERAL MONTHS LATER MY CAR STARTED ACTING UP AND GOT IT TOWED TO A SHOP.THEN HAD TO RENT A CAR. AFTER NOT HEARING FROM ENDURANCE FOR SOMETIME I CALLED AND THEY SAID AN INSPECTOR WAS COMING OUT. AFTER INSPECTOR CAME OUT I HAD TO AUTHORIZE A TEAR DOWN OF THE TRANSIMMISION BECAUSE HE WANTED TO SEE IF THE FLUID WAS LOW BECAUSE IF SO IT WAS NOT COVERED.(LOOKING FOR A REASON TO DENY MY CLAIM) AFTER SEEING THATS NOT THE CASE. HE WAS SENT OUT A 2ND TIME(WHICH THE MECHANIC SAID IN HIS 30 PLUS YEARS HE HAS NEVER SEEN DONE. COMING OUT THE 2ND TIME HE SAID THE PARTICULAR PART THAT THE TRANSMISSION FLUID WENT THROUGH WAS NOT COVERED AND THE CLAIM IS DENIED. THIS PART IS NOT INCLUDED IN THE EXCLUSION ITEMS. SO AFTER PAYING FOR A WARRANTY(AND STILL PAYING) I HAVE TOW BILLS, TEARDOWN COST,RENTAL CAR FEES, AND NOW A TRANSIMISSION BILL. SO YOU TELL ME HOW THAT'S A GOOD DEAL. SO THE ROUTE I'M FORCED TO TAKE AT THIS POINT IS Revdex.com, CONSUMER AFFAIRS,AND LITIGATION!!!! LASTLY THE Revdex.com SAID ENDURANCE WOULD LIKE TO TRY TO RESOLVE THIS ISSUE WITH THEM DIRECTLY BEFORE FILING A COMPLAINT. WHICH I AGREED TO AND WAS FORWARDED TO ENDURANCE HELP CENTER PAGE. AFTER FILLING OUT FORMS AND COMPLAINT ERROR MESSAGE CAME UP AND WIPED OUT ALL MY INFO...SO I DID IT NEXT DAY AND AND THE SAME THING HAPPEN. COINCIDENCE OR NOT???? MORE FRUSTRATION I KNOW THAT
On 9/7/18, the consumer contacted Endurance and purchased the Select Premier vehicle service contract for his 2007 ***. Please be advised, the Select Premier is a stated component coverage. This means that all eligible components are listed on pages 4&5 of the contract (attached). Parts that are not listed are not eligible for coverage.
On 12/28/18, a representative from *** Transmission Inc. contacted the Endurance claims department to file a claim for automotive repairs. The repair facility reported a failure to the transmission, but did not have the cause of the failure. The repair facility was advised to perform full diagnosis and call back with the cause of failure and extent of damages.
On 1/8/19, the repair facility contacted Endurance and reported the cause of failure as the torque converter. As part of the claims process, an independent, third-party inspector was sent out to confirm the failures reported by the repair facility.
On 1/10/19, the inspection report was received. The inspection report confirmed the repair facility’s diagnosis of the torque converter as the cause of failure. As the torque converter is not listed as eligible for coverage, the repair was subsequently declined.
On 2/7/19, the consumer contacted Endurance and requested cancellation of the contract. Endurance cancelled the contract per customer request. As the consumer’s mileage usage exceeded the current earned contract charge, the account was not eligible for a pro-rata refund. However, in the interest of customer service, Endurance refunded the last monthly payment to the consumer. This refund was processed on 2/7 and should post to the consumer’s account within 5 business days.
Endurance denied my engine failure auto claim and to date has not provided me with the independent assessors paperwork to justify the mechanical reasons as to why the claim was denied therefore causing final resolution contention between me and the VW dealer.
On 3/20/18, the consumer contacted Endurance and purchased the Select Premier vehicle service contract for her 2012 Volkswagen Touareg. The coverage information was verified with the consumer and a copy of the contract was sent for the customer’s review.
On 12/28/18, a representative from *** VW contacted the Endurance claims department to file a claim for auto repairs. The representative stated that the vehicle was driven in and had only 2 quarts of oil, and was 5 quarts low. As part of the normal claims process, an independent third-party inspector was sent to verify the failures reported by the repair facility. The inspector and the repair facility’s technician confirmed an oil leak on the vehicle caused by a leaking oil filter housing gasket. The repair facility had replaced the gasket prior to the inspector’s arrival. Please be advised, the gasket would not have been eligible as a standalone component. As the engine failure was due to a loss of fluid and continued operation by the consumer rather than a mechanical or electrical breakdown, the claim was subsequently declined.
On 1/23/19, a representative from *** VW contacted the Endurance claims department to file a claim for auto repairs. The representative reported the same failures, diagnostic codes, and cause of failure as the previous repair facility. The claim was subsequently declined for the same reasons as above.
On 2/8/19, the consumer contacted Endurance to request cancellation of their contract. The contract was cancelled at the consumer’s request. The consumer did mention that the repair in regards to the 12/28/18 claim had been performed at *** VW and was under a parts and labor warranty with ***. The consumer mentioned that *** had increased the price of the repair and refused to honor their parts and labor warranty. As the claim had been declined, Endurance was unable to participate.
The consumer’s pro-rata refund will be sent out within 30 days. If the consumer wishes to reinstate their coverage, they may do so within these 30 days. Endurance recommends that the Revdex.com assist the consumer in mediating the previous repair facility to honor its parts and labor warranty.
Complaint: ***
I am rejecting this response because: Thank you for your response. I rejected the response due to the fact that the parts and labor warranty for my VW engine was expired which prompted me to obtain coverage through Endurance initially. Therefore, when I made the claim through Endurance to assist with the engine since they claimed to be able to assist with all major repairs such as what occurred I was very displeased to see that they did not honor my claim regardless of the VW *** dealership completing faulty labor on the engine as what was determined by the assessor with Endurance.
Sincerely,
Tristin
I was helped by two great gentlemen, Steven *** and James ***. Both outstanding and caring employees. It was a pleasure to be attended by them. They made me feel valued.
I hope that my future service will be as nice as it was when I enrolled in Endurance!
FRAUD FRAUD FRAUD
I think that this company is the best by far. Supervisor James was terrific with explaining and goin out of his way to take care of me and my needs. As a customer I will definitely refer this place to family and friends.
Great customer support! Rep advised me as to the best policy for my driving habits.
It is a SCAM, I paid for the select premier coverage and took my car to get repaired for the trunk latch assembly (which is covered on page 5 of 22 under luxury electrical), but since the button was worn down they did not honor the repair saying it was "an act of God or nature". Next time, I needed my pulley repaired (which is covered on page 4 of 22 under Engine). It states: Timing belt, water pump, Impeller shaft, bearings, bushings & housing, intake & exhaust manifolds, engine mounts & cushions, engine torque strut, harmonic balancer, flywheel (flexplate) & flywheel ring gear, mechanical fuel pump, and all PULLEYS. However, the excuse for not replacing my pulleys were: not honored because of WEAR and TEAR and bearings were not lubricated and it wasn't a mechanical breakdown. People beware they only want your money and find loopholes to not honor their warranty when it clearly states in their policy on what they cover. They would get no stars if that option was available. They need to be out of business.
These people are fraud call and send nasty letters. Then hang up on you when you catch it. If I didnt have to leave any kind of star I would but their systems require it