Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I have a 2012 *** 6.2,my comes factory equip with power running boards both sides it came factory build that way no after market. I took my truck in for service and the running board on drivers side was malfunctioning .the repair shop called to get authorization to repair. I am suppose to have a top of the line coverage. They refuse to repair the running board. It is suppose to cover all mechanical issue factory. We Endurance and I went back and forth.They came the running was not listed. That my truck was not just a *** and the *** model came factory build this way. So It is not listed under item not covered or items covered so they taken my monthly premium payments but not living up to my coverage I think.
Please be advised, the Select Premier coverage purchased by the consumer is a stated-component coverage. This means that all eligible parts are listed by name on the schedule of coverage found on page 4 of the contract (attached). Any part not listed on the schedule of coverage is not eligible for coverage.
On 1/8/19, a representative from *** contacted the Endurance claims department to file a claim for auto repairs. The representative reported that the running boards were corroded, leading to a failure of the running board motors. As the running board motors are not listed for coverage in the consumer’s contract, the claim was subsequently declined.
Please note that Endurance recognizes that the electric running boards and motors are factory-installed equipment on this vehicle. The claim was not declined due to their status as factory or aftermarket, but simply because the failed component was not listed as eligible for coverage on the contract. Upon receipt of this complaint, Endurance’s Customer Resolutions Manager attempted on 2/21 and 3/1 to contact the customer to explain the claim. The Manager was not able to reach the consumer and the consumer’s voicemail was full.
Endurance is committed to the highest level of customer service and education and understands the consumer’s frustration when a non-eligible component fails. In the interest of customer service, Endurance has waived (paid for) the consumer’s March account payment. At this time, the consumer’s contract is active and eligible for future claims on listed components.
Mrs. was an awesome representative. She was very helpful...I was thinking about changing to a different warranty company. But, after talking with Mrs....it all started to make sense. On top of that she was very pleasant and professional.
The gentleman I spoke with was awesome. He was professional, polite and curteous. Wish I had employees at my place of work like him.
I purchased a vehicle service contract with Endurance back in October. the contract was suppose to cover my transmission. I was told to have my mechanic put in the claim when she did ,she was told I had to call Endurance. I call called and talked to Jeffrey *** and Valdemar *** both men assured me that after I corrected the mileage misunderstanding my claimed will be accepted. I was told that my mechanic just has to file the claim, for two months I was given the run around. I am requesting a full refund, for no services rendered.
Thank you.
Thurston R ***, Sr
On 10/20/18, the consumer contacted Endurance and purchased a vehicle service contract. The consumer stated that the exact mileage on his vehicle was 110,500 miles. As part of the purchase process, the consumer was transferred to a verification representative to confirm the details of the contract with the consumer prior to any payment being made. The verification representative asked the consumer on a recorded line if 110,500 was an exact mileage or an estimate. A review of the recorded phone call confirmed that the consumer stated again that it was an exact mileage.
On 12/22/18, 3 days outside the waiting period, a representative from *** Auto Sales contacted the Endurance claims department to file a claim for auto repairs. They reported the consumer’s mileage at that time as 177,677. As part of the normal claims process, Endurance acquired a VIN history report (attached). The history report showed that the consumer was well past the stated “exact” mileage at the time of activation. The consumer had a mileage of 157,459 on the vehicle in September 2017, a year prior to the contract.
During the claim review, the consumer sent in documentation from around the time of sale showing that his mileage on 9/13/18 was 175,487, confirming that the starting mileage stated by the consumer to be exact was falsified by over 60,000 miles. The claim was subsequently declined.
Please be advised, if the consumer had provided accurate and correct mileage at the time of sale, the vehicle would not have qualified for the current Select Premier level of coverage. Endurance applied the Select Premier in good faith that the consumer had provided accurate information. Once the discrepancy was noted, Endurance offered in the interest of customer service to restart the consumer’s contract at the proper level of coverage, with all monies paid in to be transferred. The consumer declined and cancelled his contract. The pro-rata refund due to the consumer is processing and is scheduled to be mailed on 3/1 to the consumer’s address on file.
My representative, Alvin did a great job for me today. Instead of canceling my policy due to financial reasons, Alvin made things to where I can keep my policy in force and carry on. I am extremely happy with Alvin and today's service via cell phone.
I will recommend Endurance to anyone I get a chance to.
This company sends notices every week to my son, Andrew ***, myself, and in my maiden name, Michelle ***. Each notice says Immediate Response Required. We do not want anymore notices from this company.
Upon receipt of this complaint, Endurance added the consumer to our internal “Do Not Mail” database to ensure that she does not receive future mailings from Endurance. Endurance is sorry for the frustration that the mail piece has caused the consumer and is committed to the highest level of customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Michelle
I have recieved mail from this company requesting that I contact them to have my vehicle service contract activated. I dont own a car and I've never contacted this company.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that she does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
I keep getting unsolicited come-ons to buy an "extended warranty" on a vehicle I own... Two actually that are in my name. First off, I have never had a warranty on said vehicles so an "extended warranty" is not a thing for me. I have never sought out a warranty of that nature from this company and am sick and tired of getting this crap in the mail. My mother, in the same household, gets the same "offer" from this company as well. I just want to be taken off their contact list!
Upon receipt of this complaint, Endurance added the consumer to our internal “Do Not Mail” database to ensure that she does not receive future mailings from Endurance. Endurance is sorry for the frustration that the mail piece has caused the consumer and is committed to the highest level of customer service.
The refuse to take me off their mailing list after repeatedly asking.
Please be advised, prior to the receipt of this complaint, the consumer reached out to Endurance through our company's *** page. Upon receiving the consumer's request, the consumer was added to our internal "Do Not Mail" database to ensure that she does not receive future mailed advertisements from Endurance. Please be advised, the database is internal to Endurance and we cannot guarantee that the consumer will not receive mail pieces from other companies in the industry. Endurance's Customer Resolution Manager provided the consumer with his email in the occasion that the consumer receives a mailer that she believes originated from Endurance.
Complaint: ***
I am rejecting this response because I've asked to be taken off the list via a letter being sent by postal mail to *** Skokie Blvd Ste *** Northbrook IL in the past and I still receive unwanted communication.
Sincerely,
Leigh Ann
This company is a total unprofessional joke! They solicited me for months with letters stating terms such as this communication requires your immediate attention, you must call before such and such date to be approved, it has come to our attention that you have not yet filed for your warranty, etc etc. So I decided to call and give these i
s a run for their money and continue s ridiculous conversation in order to waste their time as they have mine. This company is completely unorganized. When I called to play their game they asked me for a number on the document I recd in which I gave them the correct number and they pulled some other poor soul's file and continued talking to me as if I was this other person, not to mention they solicited me on a 2019 vehicle I just purchased with less than 5000 miles and proceeded to tell me coverage starts immediately as if I would choose their coverage over my own manufacturer's FACTORY warranty with 32k miles remaining. This rep was so turned inside out that all he could continue to ask is what credit card I'd like to use to pay their $4000 extended warranty when I could very easily go to my manufacturer and request an extended warranty offered through my manufacturer for have the price. Beware all... this place is clearly identified as as scam based business just simply read their reviews outside of the uneducated reviewers that have yet to file a claim. Their customer service seems to be outstanding until you read reviews where an individual has clearly exercised their contract and services and was denied. BE SMART FOLKS...
I purchased a warranty contract along with a vehicle at a local dealer on Sept,29,2018. Recently I needed to use the warranty and they refuse to honor it. I purchased their top of the line warranty that states they cover almost everything and it was easier to state what they don't cover. The item needing replacement was never excluded. The repair facility look at the contract and well as the selling dealer and they both agree this part should be covered. This contract appears to be fraudalent. They never intended to ever cover any issues. This part is not a part that requires routine maintenance per the manufacturer. So all that being said they should of paid for replacing the part per the contract.
On 1/30/2019, a representative from Don *** Motors contacted the Endurance claims department to file a claim for vehicle repairs. As part of the claims process, and independent third-party inspector was sent out to confirm the failures reported by the repair facility.
On 2/11/2019, Endurance received and reviewed the inspector’s report. The inspector cited a failure due to carbon buildup, which is excluded as a cause of failure by the consumer’s vehicle service contract.
On 2/12/2019, Endurance received additional diagnosis from the repair facility, including photographs that supported the additional diagnosis. Upon review of the new information from the repair facility, Endurance agreed with the repair facility’s diagnosis and disagreed with the inspection findings. The claim was subsequently authorized.
As the consumer had already paid for the repair, a check was submitted to the consumer for the amount of the repair upon Endurance’s receipt of the paid invoice. The check was sent on 2/14/19 via FedEx Overnight and arrived on 2/15/2019.
Please be advised, the check that was sent to the customer was in the full amount of the cost of the repair as quoted to Endurance on a recorded line by the repair facility, less the consumer’s $100 deductible, totaling to $3111.74. Please note that, upon review of the invoice, it appears that the repair facility charged the consumer 1.5 hours of labor that were not accounted for in their quote to Endurance nor in the national labor guide for this repair. Additionally, the repair facility charged the consumer additional cost for several parts beyond what the repair facility quoted to Endurance. Endurance cannot reimburse additional markup from the repair facility beyond what their quote was and what was confirmed in the national labor guide. Endurance recommends that the consumer contact the repair facility in regards to the extra 1.5 hours of labor that he was charged, in addition to the parts price discrepancies.
I've had the service for nine months so far and had to use it. They worked directly with the dealer and it was taken care of. I even had to bring it back to the dealership because they couldn't replicate the problem at the time and had no additional deductible issues because I reported the issue previously. Billing accommodations also helps too.
So far so good.
I signed up for an extended warranty . I wanted to cancel the service because it was not conducive for me because of the pushy salesman mentality . I asked to cancel this service twice they told me it would have to be written in a letter on Jan 15th as well as Feb 8th. But all of a sudden they were able to cancel the policy over the phone on Feb 11th. I asked why was my money taken automatically when I didn't sign up for automatic payment they stated that they have the right to take your money if it is passed due but according to section "Payment Plan Agreement Page 3"
IF YOU
FAIL TO MAKE ANY PAYMENT WHEN DUE, YOUR CONTRACT WILL BE CANCELLED.
How is it possible my contract didn't end after the payment was due?
Upon receipt of this complaint, Endurance performed a payment audit of the consumer's account. It appears that the 2/11 payment was drafted in error by the payment company, ***. Endurance has requested that *** refund the 2/11 payment in full to the consumer's account. Please allow up to 7 business days for this payment to post.
The consumer's pro-rata refund was sent out on 2/15 to the address on file. Please note, this pro-rata refund does NOT include the 2/11 payment as this payment was drafted in error and will be a separate refund. Endurance is sorry for the frustration and confusion that this has caused the consumer and is committed to the highest level of customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. They did refund the payment for $105.94 that was taken on February 11th without permission, I am yet to receive the prorated amount could be because President's Day.
Sincerely,
Anthony
Lorel was a true professional. She took the time to explain the level of coverage I requested. I just hope that if and when I need a repair, they handle it with the same professionalism.
DO NOT Buy Extended warranty from this company! They are rated number one for customers service but last for paying for your repairs! All their 4-5 stars are for taking your money, but once you need them they will deny your claim! Don't believe me look them up:***
I bought a 2015 *** in Aug. 2019, so I *** to see what's the best warranty out there, "Endurance" came up as the number one. I didn't know it at the time, but when my transmission broke 10K later in Jan. 2019, I called them up and they told me I have to agree to have the shop take my transmission apart which I agree, thinking I didn't do anything wrong. That same day I went home from work and *** them, I found out from other on the internet that they never agree to pay out. They're running a scam about wear and tear, that would cover anything on your car as wear and tear! I called my service guy at the *** dealer and he told me that the transmission is already taken apart and he see no reason for Endurance to deny my claim! I waited an hour later and The Dealer Manager called me back and told me Endurance had denied my claim because the clutch on my transmission wore out and that's not cover under warranty. I talked to my Service Manager at ***, he told me that's the game they plays not to cover you, he said 9 out of 10 other warranty companies will cover it. Service Manager told me it was the transmission solenoid that went bad causing the clutch to wore out but that's how they get you, cuz you can't proof it, so it wear and tear not the solenoid going bad. I called Endurance have them explain to me why they denied to pay for my transmission, they told me that I should have read my contract, it says wear and tear are not cover, They told me my transmission was a precondition problem that was going to fail sooner or later, I told him thats' why I bought the extended warranty, cuz how do I know what's about to break inside my transmission or my engine. He just told me I should of read my contract , it says wear and tear are not cover, that everything on your car my friends! told him I wanna cancel my warranty, he asked me why? I told him why not, you guys don't pay for anything! He offer to give me a discount, are you kidding me? BE WARE, *** them up and check how they deny payout not customers services ! I have to put out 5K out of pocket ...I hope this help somebody from getting ripe off . I didn't do my research, I hope you will!
Answered all my question. Very polite and professional, and done in a timely manner.
Tanner was amazing. He helped me a lot with my warranty. He took extra time to make sure that he processed everything correctly. He made sure that my refund went through and I would definitely recommend people to get their insurance (when they have the money.) Tanner made this experience wonderful for customer service.
I spoke to John *** today about a few concerns of mine about this product. I own another extended warranty for my motor coach. It’s kind of like he says Service Advisor always has to do there jobs to. Sometimes they don’t do it correctly and that possibly could delay getting your claim processed. I know for a fact I was trying to get a back up camera and my radio was smoking after I plug in my USB cable to charge the phone. I put it in the shop they changed out my camera twice. 3 months later I said I need to get the coach to take it somewhere else after talking to the warranty advisor he tells me they never filed a claim. I went back and ask him he says I was going to file after we fixed it. He gave it back to me with a new camera great picture but has a noise through the speakers. I ask him what I owe you he said nothing we didn’t fit it. So although they didn’t go through my Warranty Company it worked out. I turn the radio down got a great camera. Johnny was exceptional telling me stories about people can write anything they want to make you look bad. He feels that the majority of claims get fixed. Everything needs process correctly. He went way above the call of duty. You know I told him I hope I never have to put a claim in. I hope I paid the price and nothing happens to my Jeep. Johnny you were a pleasure to work with the other day and I feel you were and are a asset to your company. Thanks again Johnny for your advice.
The customer service with this company is impeccable. I highly recommend it from start to finish.
Customer service is very disappointing, I had a very difficult time trying to cancel a policy to a vehicle that was traded in. I have not received any benefits to the policy although I am only 4 payments away from completing the payment plan. Besides that, the gentleman on the phone felt the need to convince me to switch the policy to another vehicle which would cause me to incur another cost of $3000, "this plan will cover everything" the first time I took my old car to the shop it was "this is not covered" what kind of BS is this. I was only trying to cancel a policy to a vehicle that I no longer have, first I was disconnected, secondly I had to get a 30 minute spill on my decision to cancel the policy and why I would not transfer the policy to another car. Transfer is not the word when you are asking for an additional $3000. I'm sure this want make a customer review page, but I am highly disappointed in the service or lack of service that I have received from this company.