Endurance Warranty Services

So March 6 I was told from dealership that my car engine went out. They called and let warranty people and they said they will be out to look at in within 24-48 hours. So they came out and some one just took pictures told the techs at dealership they will call them..I continued to call the dealership to see if they heard from them...Nothing A week late may 12 I called Endurance and was told my claim has been denied. I asked why I was told.lack of oil that caused failure to PCP VALVE and the rear main seal is what caused the engine to fail and the PCP valve is not covered under the warranty it my engine is so therefore they denied it.. Also by me continuing to drive it made it worst. I've never had a check engine light on or nothing so how was I supposed to know that the pcp valve blew I'm no mechanic but this is my problem my engine is covered under the warranty but they will not pay for it I clearly do not understand why and I've been paying them faithfully my money. Also I've talked to an Ariel, Troy , markos, and Daniel the administrative of Endurance and was told my claim was seen by the higher supervisor and the are sticking with their decision demial.

please remove me from your mailing list. please also note when replying back to me that my last name is spelled: ***, i'm tired of companies that are supposed to pay attention to spellings of customer's names and they just don't cause they don't care.

in order to properly remove me from said mailing list, my name needs to be searched for correctly meaning the spelling is important. I tried telling this to a competitor of yours that didn't care one bit, so now i'm stating this ahead of time. sad that I have to do this. really really sad.

James *** was an extremely nice but at the same time professional. I have Lyme disease and he didn’t know it and he was very patient and kind. Later in the conversation I told him about my medical problems and how I appreciated his patience and kindness. This is a man that should be acknowledged for his professionalism and his kindness along with his knowledge of the company. He is truly an asset to your company and should be compensated somehow! Thanks so much for the pleasant experience!!!

I am so pleased with the Service that each TEAM MEMBER presents to me as a CUSTOMER.
They make you feel that you are truly VALUED as a CUSTOMER.
From the start of contact - I am greeted and they identify to whom you are speaking to. They are all PLEASANT, UNDERSTANDING,PROFESSIONAL, COURTEOUS, and very HELPFUL. By the end of my conversation I am left SATISFIED.
I AM THANKFUL.

Max was great to work with, he answered all my questions and clarified some others as well.

I enrolled in one of Endurance’s auto warranty programs in June of 2018. I traded the vehicle in before the 30 day period called Endurance immediately to notify them of the cancellation and sent a cancellation letter as required. They however waited one day after the 30 day grace period to process my request. I waited for the promised refund that never came. So I contacted Endurance again they assured me that if I sent them a notarized copy of the mileage of my traded in vehicle they would expedite a prorated refund. I waited for a refund that never came. When I contacted Endurance again they said that I was not due any refund because the contract said they were due administration fees for programs cancelled after the thirty days, which should only be $50.00 but they have decide to keep my entire deposit. Mind you this is for a vehicle that was never under warranty add to this that they have strung this out for almost 10 months now the credit card I used to purchase the plan says I have to take special steps to to dispute the charge because it was so long ago. When I first contacted Endurance about purchasing a program they called me daily but when I asked for a refund I never heard from them and when I called the problems where always my fault. Dodged a bullet can only imagine how impossible it would be to get them to pay for a repair. Buyer Beware

I purchased my 2011 *** SRX August 9, 2016 with 54,036 miles on it. Towards the end of 2018, my manufacturers warrenty expired. I purchased the Select Premier 60/1000 warrenty from Endurance on 1/2/2019. Upon driving home from work on 3/11/19, my check engine light came on. I immediately called *** to scheduled an appointment to bring it in and fortuntely was able to bring it in on the same date. Their diagnosis confirmed that it was the Timing Chain & the cost would be $2890.00. I gave *** my warranty information & the process was started. *** informed me that after contacting Endurance, they would be sending their own person out to verify the diagnosis in person. Through Cadallac, Endurance said I needed to provide a total of 4 oil change receipts & I provided proof of 5 (Jan 2018/Apr 2018/Aug 2018/Nov 2018/Jan 2019). 2 performed via *** & 3 performed at another location. I also provided a receipt of oil purchased for an oil change I provided myself. Then *** informed us that they need all receipts for the year 2016 & 2017. *** said they had not experienced this request before & gave me the number to call Endurance to speak with someone there for further understanding. Once I called Endurance to inquire about this additional request, they informed me that 3 of the 5 oil change receipts would not be considered valid because they are hand written & that they need to be computer generated. They also informed me that the receipt of the oil purchase is also not acceptable. The 3 hand written receipts were accompanied by the business card & phone number for the garage that performed the oil changes. Every garage does not have computers so I'm not sure what else to do. I had the services peformed and they have the proof but have chosen not to accept it. I have followed all procedures asked & they are trying to deny my claim without it & I don't agree with this. I pay Monthly for this warranty & want them to honor it.

Martin *** made my experience with this company absolutely fantastic I’ve never had anybody offer so much assistance and help me for dealing with any warranty company or tow truck driver I am incredibly pleased feel free to have any potential customer call me I’m happy to verify my great experience my phone number is 773-274—-my name is Dave

I received two (2) unsolicited letters from EWS dated 01/16/2019 and 01/24/2019, whereby both letters are solicitations to sell additional vehicle warranty coverage, utilizing code ***. These letters were addressed to Natalia ***. I am her parent and at the time these mailings were sent to her, she was a seven (7) year old child. I called twice to ask how they came across her name and was not able to get an accurate answer.

I am not certain what practices this company uses to send their blind mailings but it appears they are utilizing unscrupulous information if they were able to pull from a list that contained the name and address of a 7-year-old minor.

Don't believe the phony positive reviews. This is a scam outfit. Buyer beware!!

excellent and professional service

Never have I been so impressed with a customer service representative. Spoke with Tiffany concerning my account. She was helpful and was very patient with all the questions I had.

Was not satisfied with how warranty information was given on purchased warranty. Have asked for refund And have been told I need to notarize mileage . They won't return phone calls just want a prorated refund like I was told, without having to jump through hoops and ring bells like a trained monkey. They have no problem taking your money but it's another story when you want a refund. Some lame excuse is given when you go to use the warranty so they don't have to honor the repair. Will make sure I let as many people I can to stay away from this company.

Great company. They replaced a transmission twice in my old *** Truck. The first one went bad and I didn't have to pay another deposit.

I spoke with Tiffany, and she was very helpful to. If I ever have to call Endurance again, I hope to speak with her again because she has a very peasant attitude.

Alvin Puckett was amazing! I was having such a difficult time and he made my day! I’m very grateful for his help and support!

The representative took care of my needs. And helped me out tremendously. He was very nice and professional. I look forward to continued services through endurance.

She was an awesome customer service rep she made me laugh she helped me with my problem great great customer skills enjoy my short time with her.

These people solicited my Mom for what their representative called an aggressive policy which amounted to $181 a month which is almost enough to buy a new car. I wasn't aware of it until she had the policy for nearly six months. So far as I know she never if really knew she had the policy.
I believe that they took advantage of the fact that she didn't understand what she had agreed to as she was over 90 and is a recovering stroke victim. In my opinion, their sales practices are predatory and their so-called warranties are little more than scams. If the Revdex.com really does support the consumer they should start to provide lack of dis-accreditation seals for businesses like this one.

The individual that I have dealt with was very helpful and explained everything to the best of her ability, her name is Vrnetta. I'm very happy to becoming a new customer with endurance to have my vehicle covered for the future ahead! (Great customer service)