Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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this company, that I did not know the existence of, wrote to me (having the right info somehow, name, address) to ask me to renew a vehicle insurance that I dont have (neither the insurance nor the vehicle). They are based in IL. I am based in NY. This is obviously a SCAM and I want them to stop contacting me by any means and for them to delete all the information they have on me.
Please be advised Endurance vehicle service contracts are offered in over 2,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions.
Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA’s Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Complaint: ***
I am rejecting this response because: I m not a customer, I do not have a vehicle. They can not send me a mail stating that I have to renew my insurance that I dont have with them. I m ok for them not to contact me ever again. However, this type of mail should not come to me (not being a customer and not having a vehicle).
This company should make sure of who they are sending mail to. Instead of the hope to scam someone and getting their money. They should not have the right to contact people like that. Other than that, I m fine. Thank you!
Sincerely,
Elodie P
The sales representative quoted me a total price that was different from what the payments added up to. I didn't do the math until we reached the verification process and I asked them to cancel at that time. A week later I noticed a charge against my account and immediately called to cancel. The representative I spoke tried to convince me to keep the service, but I would not budge. He then said he cancelled the contract and I would see a refund within 3-7 days, but I would not get an email confirmation - only something in the mail. It's been 7 days and I have not received a refund. I called to confirm the cancellation, and of course, customer service stated the cancellation wasn't processed. The process to cancel this contract has been long and arduous. I am placed on hold for long periods of time, my phone calls are getting disconnected, I am getting transferred from one department to another. This company will do everything in their power to keep you from cancelling. I spoke to Art on 5/13 and Tony *** today, 5/20, but when I call back customer service cannot confirm that this contract was actually cancelled. This company uses unscrupulous tactics to get your business and to keep you from cancelling.
This company has somehow purchased my information and calls 5 to 8 times a day. My name and # are not even associated with me and somehow they have my name # and make and year of my vehicle. I have called back and been removed I have pushed the #2 to be removed. I keep getting calls. My phone number is a business line and they keep calling and calling. I have had enough. Please help.
I recently filed a claim for my car and got denied for a mileage issue that shows on their part. One month before I got the Insurance I took the car to get an emissions test so that mileage is on my car fax. One month later I bought the Insurance and they said I claimed to have 100 miles less then when I got my emissions, Even though on my contract that I received it says I have about 300 miles more then the emissions date . No where on the contract or even online on the copy of the contract does it state the mileage endurance is saying that they have on their system. It could have easily been a typo or a misunderstanding over the phone for the mileage and even then I never got a new contract or an email with the (new) mileage they claim I have . I talked to multiple people trying to get this resolved and they all said there was nothing they can do. I stated that if I would have filed a claim 3 or 4 years into the contract this mileage issue would have came up and I would have been paying the contract for so long for no reason because on my paperwork Everything looks good.
On 3/5, the consumer contacted Endurance and purchased a Supreme vehicle service contract. The consumer provided a mileage of 54345.
On 3/7, the consumer contacted Endurance and reported that the mileage previously provided was inaccurate and his correct exact mileage was 54164.
On 5/9, a representative from *** contacted Endurance to begin a claim for repairs. The repair facility reported the mileage on the vehicle as ***. As part of the normal claims process, Endurance acquired a VIN history report. The reported noted that a mileage of 54242 was reported on 2/5. As this was less than the consumer's reported mileage of 54164 on 3/7, the claim was subsequently declined as the waiting period could not be properly assessed.
Upon receipt of this complaint, Endurance's Customer Resolutions Manager reached out to the consumer and offered to reactivate coverage with a corrected mileage, with additional incentives and adjustments made for the consumer's benefit. The Manager confirmed that the components involved in this claim would be eligible for future coverage should they fail again after this repair. The consumer accepted this offer and the coverage will be reactivated pending Endurance's receipt of the exact mileage on the vehicle.
Endurance is committed to the highest level of customer satisfaction and appreciates the cooperation and willingness of the consumer to reach a mutually beneficial resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Freddy
B
I am paying on a contract at %25 which claims that they will no longer honer their end of the warranty which will expire on 5/31/2019 no they want more money for continued coverage although I have singed contract saying otherwise. I refuse to agree with their new terms who is to say I make another years worth of payments and the do the same thing !!
Endurance has no contract on file for this consumer and has never had an active contract with the consumer's name, address, or phone number listed in the complaint. Endurance believes that the consumer received a mailed advertisement from Endurance and confused it with a coverage that he may currently have that is not with Endurance.
As a result of the consumer's complaint, Endurance has placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future mailed advertisements from Endurance.
Receieved an unsolicited letter. Had my address right. Had my last name right, but had a first name of a female unknown to us. This is alarming, since it makes us wonder if someone using that name identifies with our address and is committing ID theft against us. Even more concerning is that this Company may be deliberately and knowingly using this false name to get us to call them with this concern so they can make their pitch to us.
Baaaaaad Company! Beware.
In March of this year we purchased an extended auto warranty from Endurance contract number ***. The day we purchased this contract from Endurance we were told we had to wait 1000 miles and 30 days before we could use the warranty so they could rule out any pre-existing conditions that understandably would not be covered. No problem because the car was running great. On the evening of April 22, 2019 while sitting at a traffic light the car stalled and would not start. Our covered 2014 *** was towed to the dealership not far away. Initially the shop said the issue was the high pressure fuel pump and after several calls to the warranty company and speaking with Mario we were told the claim was denied because the code for that part was thrown prior to the contract. We told the shop to fix the car and we would pay. They tried but determined it was not the pump but the timing chain. This time Ryan denied the claim again saying it was pre existing. However he could not explain why it was pre existing. We had none of the signs and noises associated with a loose timing chain. Mario even said the code was probably debris in the fuel that cleared. Feeling like the warranty was worthless and the repair should be covered because we had no signs and we were outside the waiting period, I called to cancel and spoke to Tanner. After a few days of calls and Tanner's supervisor trying to get the claim approved, we were told it was denied for the same reason but that Tanner and his supervisor felt it should be approved but had no power to approve it because it was handled by United Car Care out of Denver. Although Endurance claims they have no middle man apparently United Car Care handles most of their business as we were told Endurance is just a broker. We pay Endurance not United Car Care and neither is helping us. We were told to file Revdex.com before arbitration. Many more supporting facts and names but not enough characters to give details.
Please be advised, as listed in the consumer’s complaint, Endurance is simply the selling agent for this contract. The administrator/obligor as listed in the consumer’s contract (attached) is United Car Care (UCC). This means that UCC approves or denies the claims and Endurance does not play a part in these decisions.
Per UCC’s claims notes, on 4/26/19, the consumer’s repair facility contacted the UCC Claims department and reported a failure to the high pressure fuel pump. The repair facility reported an error code of *** for a valve inside the fuel pump. The repair facility reported that the code had been set in 03/2019. As the high pressure fuel pump is not listed on the consumer’s stated component contract, UCC subsequently denied this claim.
On 5/8, the repair facility again contacted the UCC Claims department and reported that the failure was not to the fuel pump, but to the timing chain. UCC sent an inspector to verify this failure. Per UCC’s claim information, the chain was stretched to the point where “it was off the gears”. UCC determined that this stretching was long term and had occurred prior to the end of the consumer’s waiting period and subsequently denied the claim as pre-existing.
Again, Endurance is simply the selling agent for this contract and has no part in claims decisions. If the consumer wishes to seek arbitration against UCC in regards to this claim, this process in in the consumer’s contract, pg. 11, “Arbitration”.
In the interest of customer service, Endurance will offer a full refund to the consumer due to their dissatisfaction with the contract, pending the signature of a letter allowing Endurance to refund all payments. To receive this, the consumer may contact Endurance at .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I have reached out to the respondent and left a voicemail stating such with my contact information and contract number.
Sincerely,
Jimmie
I bought a used car with 100,000 miles on it. It had no problems what so ever. I put an extended warranty on it with endurance because I bought the car for 18,000 dollars and I don’t want it to have problems because it was expensive. One night coming back from Rhode Island, the transmission felt like it was in neutral but it was in drive. It was on the highway and the car could barely drive home. Now keep in mind that Iam paying my bill for the extended warranty on time every month. I read in the booklet stating what the warranty covers and it said any internal components that require transmission fluid to operate is fully covered by the warranty and also if the transmission needed to be replaced. So I brought it to my local Infiniti dealer and said the internal metal belt was too damaged and it needs a transmission replaced. My service manager Michael told Me that I don’t need to worry because they will cover it. Himself said that it was a damaged internal component. After the warranty inspects the transmission by looking at pictures and not being there physically, they said the transmission was worn out and it’s from normal use. The car is a 2013 Infiniti with highway miles, it’s transmission isn’t going to wear away that fast. The company can’t make an authorization by looking at pictures of a defected component because they need to be there to see the damage entirely. Endurance Warranty isn’t following their policy of coverage rules...
Please be advised, the repair facility was not able to demonstrate any hard part failure or actual broken component. The inspector was shown fully intact and operation pulleys and a fully intact CVT belt still attached to the pulleys. The only noted failure was some slight play in the CVT belt due to wear, but no hard part failure. As wear and tear is not eligible under the consumer's contract (attached) per pg. 2, "Breakdown", the repair was subsequently declined.
Upon receipt of this complaint, Endurance's Customer Resolutions Manager reached out to the consumer and offered several resolution options. The consumer advised that he would evaluate the options and respond to Endurance's Customer Resolutions Manager with his decision.
Per the consumer's repair facility, and confirmed by the inspection photos, there was no hard part failure noted on the vehicle, but simply slight play in the chain due to wear. The chain was not broken or detached, and was attached completely to both intact and functional pulleys.
Per pg. 2 of the consumer's contract, attached in a previous response,
Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from Breakdown of non-covered parts.
Upon initial receipt of this complaint, Endurance's Customer Resolutions Manager reached out to the consumer and offered as a courtesy to assist the consumer with financing this contractually denied claim, as well as waiving a monthly payment and providing the consumer access Endurance's Elite program at no cost. As an alternative, the Customer Resolutions Manager offered to expedite the consumer's pro-rata refund. The consumer stated that he would weigh the options and contact the Manager with his decision. At this time, Endurance has received no further direct contact from the consumer and has been unable to reach the consumer. Endurance is still willing to execute either of the options provided to the consumer.
Complaint: ***
I am rejecting this response because:
the booklet that I was issued does not state anything about wear and tear in the transmission. If the transmission had slight play in the cvt belt, then the car would at least drive. And also why did the car need a whole new transmission if the it was only the belt? I asked a transmission technician and he said that it needed to be replaced because it was greatly damaged. The car won’t go in reverse and in drive mode it barely moved because it was slipping. On cold days, the car can’t be moved under its own power. So explain to me how it’s minor play in the transmission. Also why didn’t you have someone physically inspect the transmission and not have pictures send to you? Now endurance doesn’t keep their rules and regulations in check because as you can see here, I was lied to. I need to be protected from such companies as endurance. Now I need proof that the transmission is not covered from “slight play in the belt”..
Sincerely,
Dahfir
This company is a scam
I submitted a claim for an engine repair. After much go round with the company, satisfying every question they had, they finally agreed they would pay for the repair. But after my mechanic sent them the requested quotes, they changed their mind & said they would not honor it. (They will tell you differently, of course.) After I got a lawyer involved, they once again agreed to pay my claim. When I didn't receive the check in a week my lawyer contacted them again, and they had 'changed their mind'... and would only refund the cost of my policy. They have been playing games such as this for a whole year now!
I have read many complaints against this company, and apparently this is pattern of theirs.
As the consumer has involved legal counsel, Endurance believes that this complaint is beyond the purview of the Revdex.com. Please be advised, prior to filing this complaint with the Revdex.com, the consumer contacted the Illinois Department of Insurance. Endurance filed the following response with the DOI and the DOI found it to be satisfactory. As a regulatory body has already dismissed the consumer’s claims, Endurance further believes that this complaint is beyond the purview of the Revdex.com.
On January 8, 2018, the consumer contacted Endurance and purchased a Select Premier vehicle service contract (attached) for her 2013 *** GT with 138,002 miles at the time of purchase. The Select Premier has a 60 day and 1000 mile waiting period. Any failure that first occurs prior to the completion of both the time and mileage is considered pre-existing to the contract and is not eligible for coverage (Contract pg. 2, Terms & Conditions, "Pre-existing" definition.)
On May 14, 2018, a representative from *** Auto Repair contacted the Endurance claims department to file a claim for repairs. The repair facility reported that the vehicle was driven into their facility and the consumer reported a "horrible noise from the engine". The repair facility confirmed the loud knocking noise and suggested that the cause was a stretched timing chain. The repair facility believed that there was internal damage to the engine.
As part of the normal claims process, Endurance requested maintenance documentation and acquired a vehicle history report. The consumer provided several maintenance documents, including one handwritten oil change document. Per the consumer's contract, pg. 3, Contract Holder's Maintenance Requirements, hand written receipts will not be accepted.
Endurance noticed a repair visit on the vehicle history report that occurred on February 12, 2018, inside the contract's 60-day waiting period. As this document had not been included in the maintenance provided by the consumer, Endurance requested documentation from this visit. The consumer provided a document from the 2/12/18 visit to *** Motors, upon which was printed, "customer states loud knocking noise from engine", an identical complaint to the current claim. Beneath this was a hand-written note stating "had exhaust rattle, repaired hanger". There was no line on the invoice for an exhaust hanger or any labor, nor any part number for the hanger.
As some of the documents were non-verifiable and the complaint was present prior to the end of the waiting period, the repair was subsequently declined for a pre-existing failure and lack of verifiable maintenance.
Please be advised, at no time was authorization issued for this claim. Endurance did contact the repair facility during the claim to collect service quotes as a normal part of the claims process. Endurance collects service quotes during the claim in anticipation of a claims decision as a means to expedite the overall claims process. Any discussion between the Customer Service Manager and the consumer was in terms of finding methods for the consumer to decrease the out-of-pocket costs and the consumer was never advised that claim authorization had been provided. Again, at no time was the consumer’s claim authorized.
In the interest of customer service, Endurance has offered to the consumer a full refund of all payments made due to the consumer's experience. The consumer has declined this offer and the contract remains in effect per the consumer's decision.
Please be advised, at no time was authorization issued for this claim. Authorization was not issued to the repair facility, the consumer, or the consumer’s attorney. Endurance stated such in all previous responses and has never issued a denial for this claim with the reason of “no prior authorization”. Endurance understands the consumer’s confusion as “authorization was not issued” appears similar to the phrase “repairs without prior authorization”, found in the Exclusions section of the consumer’s contract. Endurance has never issued authorization for this claim or any agreement to make payment for these repairs, as payment is excluded based on the terms and conditions of the consumer’s contract. Endurance’s Customer Resolutions Manager has reviewed all call recordings between Endurance and the consumer, as well and between Endurance and the repair facility, and at no time was authorization provided.
It is the consumer’s contention in her previous response that “*** Motors told me THEY heard a noise when they replaced the recall part. I told them I would have my mechanic take a look. My mechanic found it to be an exhaust hanger, which he repaired. *** Motors agreed they never looked at the engine, they just were assuming ...and yes they could have been mistaken”. This demonstrates that the previous repair facility identified a concern and did not properly diagnose or perform the repair. This confirms that the complaint was pre-existing to the end of the contract waiting period or was an improper previous repair. Endurance recommends that the consumer visit any negligent acts with *** Motors.
As the consumer is unhappy with the outcome of the claim, Endurance will still honor its offer to provide a full refund to the consumer.
Complaint: ***
I am rejecting this response because;
The company DID authorize the claim.
I also have documented phone calls. I am not confused. This has nothing to do with misunderstanding the reason they denied the claim. Throughout this whole journey they have been inconsistent in the reasoning of the denial, in between agreeing to honor the claim several times.
They told an Illinois State Commissioner that they had denied the claim because.."the customer had the car repaired without prior authorization ".
(This is a perfect example of how they make up their story as they go..they told the Commissioner one thing over the phone, but sent a letter saying they denied it because they saw it as a "pre-existing issue". The Commissioner saw the inconsistency clearly after that and understood what I was up against)
ENDURANCE also told the lawyer that I had engaged, they would honor the claim & for me to send the bill to them. After a week went by & I hadn't received their check, my lawyer contacted them again. And their new response was basically that they had changed their mind & they were NOT going to honor the claim.
Are they trying to say that both a reputable lawyer and an Illinois Commissioner are also confused with what they heard?
As far as deeming *** Motors negligent..... They didn't " look into the engine & diagnose anything wrong" because, as I said, I told them I would have my regular mechanic take a look. Which I did & it was the hangar issue - which he fixed. That had NOTHING to do with my engine.The engine problem didn't arise until several months later.
I hope you can see the runaround I am getting.
(And many others, if you check their complaint board.)
Sincerely,
Shirley
endurance warranty have advertise that they will reimburse me with the cost of my new tires , if I had to have my manifacture tires replaced and have the receipt which I do .I called them in they said that is not true. I have that n print inside of my warranty book. also they advertise that you can cancel at anytime in you can get a full refund . when I spoke with customer service they said that is not true as well. so I had to take it in my own hands in take my credit card off my account because they would not let me cancel. I want my full refund like endurance advertise.
Please be advised, Endurance is the selling agent for this contract. The administrator/obligor is *** (***). This means that *** is responsible for the administration (approval or denial) of claims and Endurance is not involved in this decision.
The consumer's contract (attached) provides for *** to reimburse the cost of road hazard tire repair with prior authorization. On 5/8/19, the consumer contacted the Endurance Claims department (not the *** claims department) and discussed road hazard reimbursement. As Endurance, when acting as an administrator, does not offer this service, the claims agent advised the consumer that the department she called does not perform such reimbursement.
Once it had been determined that the consumer contacted the wrong Claims department, *** subsequently declined reimbursement of the tire repair as the consumer had not received prior authorization.
Endurance is sorry for the confusion experienced by the consumer as Endurance is the selling agent but not the administrator of this contract, and the consumer was provided information in regards to Endurance-administered contracts rather than *** contracts.
In the interest of customer service, Endurance is willing to reinstate the consumer's contract and reimburse the cost of the tire repair upon receipt of the paid invoice due to the confusion.
Endurance has attempted to contact the customer and has left multiple voicemails, but has not received a reply. If Endurance does not receive a reply, Endurance will instead provide the consumer's pro-rata refund, to be sent out on 6/11/19.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Shamia
I bought a warranty from this company, and unfortunately my transmission was having issues, took it to *** Transmissions and spent 6 weeks waiting for approval from Endurance on whether or not my SUV can be fixed. After review and having a representative come and look at my care about 5 times come to find out they don't cover wear and tear on your care especially if it is an older car such as mine a 2009 *** the rep said. I have rented a vehicle for this 6 weeks and I was told that rental is covered, well then I was told that I have to tell the mechanic shop call and say that their customer needs an extension on her rental and unfortunately after all that money I spent in rental it is not covered so now I am $6200 in the hole. I have to fix my care on my own and I don't get my money back for my rental. So at this point I have to find a way to recover from this problem no thanks to them. I wish I had known. I am not sure if there is any other to deal with this.
On 7/11/16, the consumer purchased a Select Premier coverage for her vehicle. The contract (attached) was sent out via USPS Critical Mail and the consumer was provide a 30-day review period during which she could receive a full refund if she did not accept the terms of the coverage.
On 4/1/19, a representative from *** Transmissions contacted the Endurance Claims department and reported a failure to the vehicle's transmission. As part of the normal claims process, Endurance sent an independent third-party inspector to confirm the failures reported by the repair facility.
On 4/5/19, Endurance received the inspection report and advised the repair facility that further diagnostic was necessary to pinpoint the specific cause of failure and extent of damages.
On 5/8/19, Endurance, having not received any further diagnostic, reached out to the repair facility to attempt to progress the claim. The repair facility reported that the cause of failure was a worn pulley seal. An inspector was sent to confirm this failure.
On 5/10/19, Endurance received the inspection report. The inspector confirmed the repair facility's findings of a worn pulley seal, as well as a worn drum seal and worn CVT belt. As the Select Premier contract does not provide for the coverage of wear and tear failures (pg. 2, "Breakdown") and seals and gaskets are not eligible as standalone failures, the claim was subsequently declined.
Endurance is sorry for the frustration caused by the non-listed component failure, as well as the delay in the claim due to the repair facility's failure to provide proper diagnostic.
Endurance has reached out to the consumer in an attempt to provide a mutually beneficial resolution and is awaiting the consumer's reply. The consumer may contact Endurance's Customer Service Supervisor at .
Endurance's Customer Service Supervisor was able to make contact with the consumer on 6/5/19, and in the interest of customer service, provided financial assistance to the consumer. The consumer indicated that the assistance was satisfactory.
Endurance values its relationship with each customer, and appreciates the consumer's willingness to allow Endurance to provide a beneficial resolution.
Complaint: ***
I am rejecting this response because: I have tried to reach out to Scott *** and not reply.
I was not even offered a week of my rental back and I am awaiting an attachment by email that I have not received as of yet with contract information and details.
Sincerely,
Stacey
I had an issue and my representative Josh was able to provide a solution that was suitable to my needs. His sense of urgency to provide reassurance to the matter was beyond helpful. Very appreciative to have customer service that is understanding as much as he was.
I’m very greatful for the customer services. I spoke with Alvin and he made me feel very comfortable with my choice to stay with endurance. The guy really deserves a raise.
I received a letter informing me that the price I was quoted for a service contract, specifically for my vehicle, would no longer be available after May 10, 2019.
I don't own a car and haven't owned one in 35 years. I was very freaked out that someone had stolen my identity. My blood pressure skyrocketed and I could easily have had a heart attack. If the identity thieves were asking for service contract quotes, had they also bought a car in my name? What else did they do?
I frantically called the company, and was nonchalantly informed that it was "just an advertisement". IT DOES NOT LOOK LIKE AN ADVERTISEMENT!!!! It looks like an official letter and that is blatantly deceptive. The letter indicates how the program is limited "based on your current mileage and age of your vehicle" as if they actually have this information.
It's signed by a "Vehicle Protection Coordinator", but even the signature is fake. It's a typeface designed to look like handwriting. My guess is that there is no such person.
Endurance denied repair claim with confusing and misleading wording. The *** Specialist shop has done many claim with many other service contract company before and said Endurance is doing all they can to denied this claim. They have explain clearly the replaced part is inside the transmission and is lubricated with transmission fluid. The shop has replace the same thing on two other car couple week ago and all claim went through with other service contract company. I call Endurance ask why they denied my claim and they say non internal lubricated part which is confusing and misleading wording. I told them when I purchase the service contract I was told and offer the best service plan Select Premier 60/1000 coverage for my 2006 *** and paid $2,849 on 12/15/2017. I was confirm that all engine and transmission is covered and replaced with only oem part. and had to wait 60days and 1000 miles before use. I'm very upset Endurance did not honor their word, not being helpful during my time of repair need, and leave me with a car unsafe to drive. I told them I want to cancel my contract and get my refund since I paid in full so I can use the money for the repair on my unsafe to drive car. They told me I send to send an Federal odometer statement and a cancel letter. Endurance has cause me so much grief and now will not cancel and refund my money that I have paid in full.
On 12/15/17, the consumer purchased a Select Premier contract (attached) for his vehicle. Prior to any transaction being completed, the consumer was advised of the scope and level of coverage, and the consumer opted to activate. A copy of the consumer's contract was sent via USPS Critical Mail for review, and the consumer was provided a 30-day period during which time he could receive a full refund.
On 5/7/19, a representative from *** Service Center contacted Endurance and reported a failure to the transmission. The repair facility reported an "internal malfunction of the speed sensor" in the valve body and reported multiple error codes for the speed sensor. As part of the normal claim process, an independent third-party inspector was sent out to confirm the failures. The inspector confirmed the shop's diagnosis of the failure of an internal speed sensor as the cause of failure. As the consumer's stated component contract does not list this component, it is ineligible as a cause of failure and the repair was declined.
Endurance has attempted to reach out to the consumer and resolve, and has left voicemails for the consumer. Endurance has received no reply. Per the consumer's request, the contract has been cancelled and the consumer's pro-rata refund has been expedited. The refund was sent out on 5/28/19.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID. I have received my pro-rate money back and find that this resolution is satisfactory to me.
Sincerely,
Hung
Johnny from customer service took good care of my frustrations and complaint. Johnny is truly a wonderful and understanding employee
Thank you
Charlie F
I would recommend Endurance to anyone and everyone. Tony was a representative that helped me through any and all prosses.Tony was very professional, kind and very very helpful thank you Tony.
First of all, Jessica was extremely rude and continued badgering me asking why I would want to "gamble" with the issues that WILL arise with my vehicle. If my vehicle breaks down or something then I can fix it. Is Endurance going to come to my town to tear up my car and say "I told you so"? Seriously. Then I was laughed at by a Supervisor and called stupid and apparently "baffled" him. This company is a joke. I want them to leave me alone and I hate that they have access to my credit card and my vehicle information along with my address.
Endurance apologizes for the consumer's below-standard experience. Endurance does not tolerate any unprofessional, rude, or discourteous conduct from its employees and has forwarded this complaint to the Quality Assurance team for internal review.
As a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that she does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Dealer Services has been calling my phone multiple times per day, while utilizing technology that allows them to spoof numbers locally and from various parts of the country. I use my phone for business, and despite at least a dozen attempts to be removed from their call list, the calls persist and often times disrupt my work.
While Endurance can confirm that a mailed advertisement was sent to this customer, Endurance has no record of any calls to or from the number listed in the complaint.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.