Endurance Warranty Services

I was helped by Art *** he went great way to help me with my issue and then went a mile further by helping me with future issues and explaining everything to me in a sensible way. This really the BEST warranty company by far. You’re looking for a warranty company you need to go with Endurance there’s no one better .

I really bought into this extended warranty idea! I found the Endurance Sales staff exceptionally helpful and responsive. I was connected immediately when I dialed in for follow up questions, because I was confused. My friendly Endurance guy assured me: an extended warranty "covers basically everything except your brakes and your tires". I was convinced.
Hard Switch to Endurance Claims division: Literally, the on-hold advertising goes away. The advertising that Endurance Sales has reminds you that "everything is covered". The line just tells you they're busy fielding calls. You'll get real familiar with that recording: 15-20 minute wait times are common. When you finally get a live human on the line, they'll smugly talk you through ALL the exceptions that aren't in your policy. They'll line-item why Endurance WON'T cover various parts that you need: e.g. fuel pump, oil pan gasket, computer module or why they'll only cover aftermarket alternator (all real examples). One time they told my shop that my policy was canceled! I had to call in, provide my contract info. I've had a few things covered over the year e.g. water pump - but I don't think I've even recouped the price of policy. I should have just invested the money and tapped it
I'd recommend you put the ~$5000 warranty price into Amazon stock or bitcoin. :) Best-case: you'll have something like an interest-bearing account to cover inevitable car repairs. Worst-case: you'll lose all that money. Not much different than this policy.

I purchased the gold plan on7/31/2018 for one main reason the fuel injection pump and fuel system on diesel is expensive, The rep assured me SEVERAL times fuel injection pump and system on diesel is covered under this plan.
I never received the contract from endurance.in December had work done and realized I had no info except some emails so I contacted the company they said they could not cover work done because it was not inspected, I understand that but I need a copy of the plan I purchased and info on how to file a claim if needed in future. When I did recieve my plan in ( excluding diesel engines). I called endurance they apologized took one month off and lowered the payment and gave 100.00 fuel card if I would not cancal it took 3 months to get fuel card after several phone cards.
So my AC messed up I put it in shop on 6/17/19 give them my book.do not start repair until they okay it. On 6/28/19 the adjuster finally tells shop it denying the claim since it was not broken down see nothing was wrong it jusy blows hot air like this company and high pressure is way to high and shop told him the orifice tube had metal in it.. I told shop to fix it. He calls adjuster ask if he would come out or if he wanted pictures the adjuster said no the claim is denied. So this is how this company does business,

Please don.t be fulled this company will call and cut the price down on this scam they had the nerve to ask me what iy would take to not cancel my policy I told tyhem I would not pay 10 dollars a month for this policy Rep says what if I get the plan to 20 a month, Why would io give you a dime for something that is not worth the paper it written on. This is nothing more than a scam, James

up and says why is it

Had a small few minute wait on hold , to be expected but all in all I’m very happy, I spoke with Ali and he was very polite, informative, quick to answer my questions which showed he is knowledgeable about my service agreement , which is nice because He is supposed to know it better than I do?? Thanks Man much appreciated

I would like to say thank you to the whole Endurance warranty company! Their customer service is amazing and they actually care about their customers. I would especially like to give a huge shout out to John, Daniel and Scott for correcting my situation, thank you guys sincerely. I purchased a policy through Endurance which was under written by *** (the worst). It was “supposedly” a bumper to bumper complete coverage policy but it was denied when filing a claim. As a customer looking for a complete warranty that covers your car, you are completely vulnerable. *** denied my claim stating that it was a preexisting problem????? Even after having a master mechanic confirm that the problem was an immediate problem, they still refused to cover the expense! The manager of *** was rude and didn’t want to hear anything I had to say nor what the master mechanic had to say! He even stated “we file claims as preexisting when we don’t want to cover the expenses!” After a day or two of going back and forth with ***, I spoke with John from Endurance and he was able to give me some relief in the form of crediting me my next payment and guaranteeing me that he would get me a policy that was solely handled by Endurance and that’s exactly what he did. Fast forward a couple weeks, I was taken care of by Daniel and received a great policy with credits to my account that lowered my monthly payments!!! Even though I had to pay for the expenses that were denied by ***, I was taken care of by Endurance in the end, with the relief of never having to deal with *** again! ENDURANCE IS THE WAY TO GO FOR CAR WARRANTIES!!! Thanks again guys!

good service

Illegal false scam warranty mailings fooling unsuspecting old and young to fall victim to this despicable practice. Remove me from this and all future mailings or I'll continue to file complaints.

Kaitlyn *** was very kind when correcting my policy information. She reacted quickly and efficiently to answer my questions. My original contact, Jack, was also extremely helpful and courteous.

Wish I could give zero stars. I purchased an extended warranty for my wifes vehicle. After the purchase we experienced a engine warning light. Upon bringing the vehicle to the shop we were informed that the turbo needed service. I had the dealership call Endurance. Endurance promptly denied the service stating that the turbo waste gate could be replaced outside of the turbo. I was told that since the part could be purchased on amazon that there is no need for a turbo replacement. I was told that the dealership was being deceptive and just wanted to make money by replacing the entire turbo. I was told to call around and find other repair facilities. the dealership stated to me that the wastegate is integral to the turbo and could not be repaired individually. After calling other facilities I was told that the dealership is correct. I called Endurance and the supervisor confirmed that it is true that it can not be repaired individually. However, now he states that the wastegate is a non covered item because it is not "a lubricated item". Endurance is very deceptive. When you speak with the sales team they state broad coverage yet when you try to use the warranty you get denials and excuses.

Save your time and money and look elsewhere. I have a coverage policy from one of Endurances competitors and have had zero problems or run around.

I HAVE PAID THESE PEOPLE MY HARD EARNED MONEY MY CAR IS IN THE SHOP FOR THE CYLINDER 1 PISTON BEING BROKEN & THEY ARE DENYING MY CLAIM BECAUSE THEY SAID THERE IS CARBON BUILD UP WHEN GM HAS POSTED A BULLETIN ABOUT THIS ISSUE WITH MY VEHICLE SAME YEAR MAKE AND MODLE HAVING THIS PROBLEM! THE REP AT *** HAS EXPLAINED TO THE REP IN THE CLAIM DEPARTMENT MULTIPLE TIMES THAT THE BUILD UP IS CAUSED FROM THE PISTON BEING BROKEN THE REP IS RUDE AND HUNG UP ON ME YELLED AT ME WHEN I CALLED BACK IN TO DISPUTE MY CLAIM! I WOULD NOT RECOMMEND THEM TO ANYONE! THEY TOOK MY MONEY AND WILL NOT FIX MY CAR!!! BASED OFF A ASSUMPTION NOT FACTS!!!!!!!!!!!!!! HORRIBLE I WILL BE REPORTING TO THE Revdex.com AND GETTING A LAWYER INVOLVED!!! THEN MADE A JOKE ABOUT ME NOT CHANGING MY OIL FOR 3 YEARS I ONLY HAD THE CAR FOR ONE YEAR AND HAVE HAD THE OIL CHANGED AND SENT IN DOCS SUPPORTING THIS!!!!’ HORRIBLE RIDICULOUS!!!!!!!!!!!

I purchased an extended warranty on a 2010 *** my engine light came on I took my car into the shop where they contacted the warranty company letting them know it was engine and it would need repaired the warranty company then sent out a inspector to confirm that was the problem the inspector agreed then they requested a break down of the ENGINE(which is a covered part on my contract) the dealership told them over the phone before the breakdown of my engine that it was a gasket ( non covered part) that failed rather than tell them upfront a gasket was not covered don't break down the engine they will not cover it they sent out a second inspector and demanded the engine be broke down. After the second inspector confirmed the gasket was the cause of engine failure they denied my claim .I understand why! However I'm trying to get to company to cover the cost of the break down of my engine( the covered part) they are now starting because my Claim is denied they cost of the break down to my engine is something I have to pay out of pocket for! Unacceptable my contract does not state that the covered part (engine) breakdown will not be covered if the claim for repair to the coverd part is denied. My engine is a covered part in my contract the repair to my engine will not be covered but my breakdown claim should be .I've asked to speak with a supervisor and a appeals committee or department I've also asked for management to return my emails sent by a employee by the name of maurice and nothing has happened I now have a. Used motor to put in my car and cannot get it from the repair shop because of the breakdown cost. This Is unfair in so many ways when this all could have been avoided by the representative simply saying we do not cover gasket related damages and denied the claim before demanding a breakdown of my car

These people sent my mother a warning that their prices were about to go up and she should reserve the "best rates" now before it was too late. My mother hasn't owned a car since 1993. Hasn't driven since 2005. And died in April of last year.
These people should be ashamed. Trying to scam old people on Social Security with this nonsense.

I appreciate everything you guys did for me. I will return as a loyal customer. Thanks Ms W

I have repairs needed for my drive axle shaft and transmission brushings. They do not want to honor the warranty for repairs listing it as normal wear and tear. When I contacted them to they tried to sell me a supreme policy that was higher, that would cover wear and tear. I told her that looking at my contract I should not have to get an additional policy as the one I have now says that these components should be covered. I asked her to tell me how they determine what is wear and tear. She could not explain their determination for not covering my repairs. After trying to sell me the higher policy I asked her would it cover now or would I be out of pocket when I went to get my car. She stated it would be for future . I asked that she cancel the policy since they are not willing to honor the contract.

Alvin was down to earth he understood my issue and did his best to make a solution. If it wasn't for his knowledge and patience I would of cancel my warranty so thank you

I had a situation arise, and was connected to Tony A. who assisted me, and greatly took care of the situation to my satisfaction. Tony was very calming, comforting, and professional. Every company needs someone likeTony. I'd give him 15 stars,but we'll just have to do with the 5. Thanks, and great job Tony! You deserve an Oscar an Emmy or a Tony??!

keep getting offers to purchased extended vehicles for ones I don't even own. Calling does nothing to get off the mailing list. where/how do they get my personal info! They even state their policy is better than what GM offers! crooks Need to have a "0" stars option!

On March 10, 2019, after having 2 breakdown claims denied, I contacted Endurance representative Josh Smith to discuss the reasons, which were quite unsatisfactory. He was the most rude and unprofessional person I’d ever contacted. He ultimately cancelled my policy as I requested, then tried to end the call to avoid discussion of the refund. I had to press him about the amount of money to be refunded as a result of future coverage not provided. He begrudgingly provided his email address and asked for proof of mileage. As I’d just had a claim denied, the current mileage was on the receipt from my mechanic and I provided him with a scan of it. I’ve heard nothing since. I sent a follow up email on June 4, 2019 with no response. I've sent a certified letter to Endurance and they've confirmed receipt on June 14, 2019. I've heard nothing since.

THIS ORGANIZATION WILL OBVIOUSLY DO ANYTHING TO TRY AND GET OUT OF PAYING FOR EXTENSIVE REPAIRS. Since we found out we had engine troubles, all reps and managers have done nothing but LIE to us in any and all ways. DO NOT PURCHASE ANY SERVICE AGREEMENT FROM THIS COMPANY.
We took our car in due to engine ticking noise and we were told that our engine needed to be completely rebuilt at significant expense.
Endurance first told us that an inspector would need to look at the engine to ascertain if the difficulty was in fact a mechanical issue and not an electronic issue - meaning that a mechanical issue would be covered. The inspector that Endurance sent confirmed exactly what the shop said ... that our engine need extensive rebuilding or would need to be replaced. Endurance wanted a second shop to look at our engine - the second shop came back with the same feedback. Then Endurance wanted to take our *** to as they would know this engine better than anyone. The *** dealership confirmed the same feedback and stated the engine would need even more work.
Endurance then started their inappropriate internal process: the regular reps started blocking our calls and delaying phone transfers to managers for 90 minutes or more. And even though the shops and *** dealer said this had nothing to do with oil (although oil was maintained as required and was clean and at a good level) Endurance said that we DID NOT ADHERE TO PAGE 3 OF THE CONTRACT WHICH SAID THAT WE HAD TO SHOW A NON-HANDWRITTEN OIL CHG RECEIPT. We know we were never informed of such on any phone call nor signed any declaration that such a policy existed, but their only resolution was to give our money back - they said they would honor as long as the recorded calls verified but would no longer discuss. Now they will not return our calls or communicate in any way. Imagine if Endurance was your life ins. carrier - they would not to pay but for death but would just return premiums = un-AMERICAN & WRONG!

They suck. I paid my warranty consistently for 2 years. In my last 4 months in had to have a new alternator replaced. I realized then that you better read the fine print. The deductible was $100. The work was about $400. They did not want to pay for the covered service. I ended up pay over $300 while they would only pick up $100 of the tab. Secondly I had a break down of my rear differential and they sent an inspector out who denied it as wear and tear. Please find another company. The contract is setup so that they can get away with not covering anything. They just say its wear and tear. They only cover parts that break down. If you are using your vehicle there is gonna be wear and tear. But i'm so sick of these insurance and warranty companies that take your money every month but don't want to pay or make excuses when you need them. The point of a warranty or insurance is for you to be covered in case something happens. They do not honor their claims here. Run and find someone better.