Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I was ready to cancel the warranty but I spoke with Teniece she was extremely helpful and explained all my concerns. I hope if I ever have a issue with my car they will be there for me .
As far as setting up my plan, they were nothing short of fantastic. I work with corporations all over the nation, and part of what I do requires human behavior assessments as well as identifying the culture within an organization. I was fortunate enough to get the pleasure of working with Michael M who previously served our country and has now been with endurance for the past 15 years. He was originally driven to Endurance as his second career because of an unfortunate circumstance where he was miss informed about an automotive warranty and was forced to learn the hard way. Wanting to help others avoid the heartache and troubles he ones endured. Occasionally I come across an individual where there passion, commitment and belief in their company is so strong you can hear it in their voice. My experience with Endurance & Michael is one that could be described as a breath of fresh air, with a level of service some would relate to as a time of the past. He was honest, straightforward and upfront, he clearly believed in his product and answered every question to the best of his ability. I never felt pressured and was given everything I needed to make the best possible educated decision. Thanks to Michael, I am now a proud member of Endurance.
Had a great conversation with a very informative representative/agent named Vesh. I am an owner of a business here in NYC and I know the value of great customer service and he possessed it. Vesh knows his product and believes in it. Him and I will have many conversations over the course of my policy tenure but I like the fact that he is knowledgeable about the product and made sure the service I have meets my needs and expectations. Kudos to Endurance for hiring him.
EXCELLENT customer service from Johnny ***.! He was professional and very courteous. He answered each of my questions thoroughly and addressed my concerns with in-depth knowledge of the warranty services and procedures. He was a pleasure to work with and is definitely an asset for the Endurance company!
I purchase the "Xtra Supreme" warranty from Endurance that cost $4598.00. The cover letter states that I have the assurance that all major repairs will be covered. My car has been sitting o my drive going on four years. It has been towed to two dealerships for repairs. They would not touch it because of previous dealings with Endurance. They said that Endurance will have them take the engine apart at owner's expense costing over a thousand dollars, send an adjuster out to say they will not cover it. And owner is left with the cost. I have called a number of repair shops and no one will touch it. I have had previous conversations with Endurance and *** National Dealer Services and the ecperience was horrible. The service shop owner went back and forth with them several times to the point it interupted his work flow. They exhausted all of us. They tried everything to keep from paying. They requested pictures of parts. Pictures of the boxes parts came in. We complied with everything and that still refused to pay for repairs. They are relentless.
Please be advised, Endurance was the selling agent on this contract. The administrator/obligor is *** National Dealer Services (INDS). This means that INDS is responsible for all claims administration (approval/denial and payment) and Endurance plays no role in these decisions.
The last claim filed on this consumer's contract was on 8/10/2017 for a fuel pump. Endurance has been informed that INDS authorized the claim in full and submitted payment of $682.64 to American Brake and Muffler on 8/11/2017. Endurance is not aware of any claims that have been filed since that time.
Please note, the expiration date of the consumer's contract is 9/19/2019. Endurance recommends that, if there are any new failures, that a claim be submitted to INDS before that time. Contact information for INDS is as follows:
*** National Dealer Services
***
Atlanta, GA 30339
Customer Service:
Claims:
I WOULD GIVE IT - 2 IF I COULD! ALMOST IMPOSSIBLE TO CANCEL. THEY MAK THE PROCESS HORRIBLY INVOLVED AND YOU ARE REQUIRED TO SPEAK WITH CUSTOMER SERVICE REPS AND WHEN YOU CALL, THE FIRST REP YOU GET ALWAYS STATES THAT YOU MUST SPEAK WITH ANOTHER LEVEL CUSTOMER SERVICE REP AND THEY TRANSFER YOU BACK INTO A CUE WHERE YOU WILL HAVE A MINIMUM 10 TO 40 MINUTE WAIT AS IN MY CASE. I HAVE BEEN TRYING TO CANCEL SINCE FRIDAY AND IT'S NOW SATURDAY AND I HAVE CALLED 7 TIMES AND BEEN TRANSFERRED ALL OVER THE PLACE AND IM 3 HOURS INTO THESE CALLS AND HAVE BEEN HUNG UP ON TWICE AS WELL. THIS COMPANY TREATS A CUSTOMER AFTER THEY GET YOUR MONEY LIKE S! I CAN ONLY IMAGINE HOW DIFFICULT IT IS TO GET SOMEONE IF YOU HAVE TO PROCESS A CLAIM! RIDICULOUS
Received a letter that my warranty was ending. I called to tell them I no longer had that car. The man asked me many personal questions, got another person on the call and tried to sell me another policy for my old car!! WHAT SCAM ARTISTS!!!
NEVER DO BUSINESS WITH THESE GUYS!!!!!
I would like I say that I am very pleased with endurance and their customer service. My experience with them has been amazing. I would definitely recommend to a friend. There was a mess up, I told one employee that I was not able to pay on my due date and to hold it for a week till I had the money In my account, but somehow the person had messed up and and my account got charged so I got overdraft , I was super mad but I called as soon as it happen and spoke with an employee named Juan *** he was very cordial and helped me in more ways than he needed too. He was able to get me a refund and he even offered to pay my bill for October. I recommend endurance to anyone that needs a warranty very reasonable priced and very customer savvy, and I do recommend speaking with Juan he is very good at his job
I purchased the policy just after buying my used 2014 *** ATS.. felt like it was the right thing to do .,. the salesman told me the policy was bumper to bumper and that all parts would be covered except basic maintenance.. I bought in .. 6 months later I took my vehicle in for a transmission service and was told that I had an Internal leak and it needed to be replaced.. I submitted the claim and it was denied stating that my policy does not cover seals and gaskets.. The dealership explained that it was an internal seal in the transmission and my policy states that ALL INTERNAL PARTS OF THE TRANSMISSION are covered. but they refuse to pay the claim or my rental car fees.. on my policy it states in another paragraph not related to the transmission that seals and gaskets are not covered but I assumed it meant external seals and gaskets not relative to the transmission as it was not listed with the transmission coverage. It is also advertised on the Consumer affairs website that seals and gaskets ARE in fact covered under the companies Select premier Plan.. then plan I purchased... . I feel like they have twisted the words of the contract to get out of paying for costly repairs. It is $2700 to take apart the transmission and find the internal seal that may be leaking and any other repairs. They say I have to pay that. I bought this plan to NOT have to incur such costs. They advertise all parts covered, they told me in the sales process all parts were covered, never gave me a list of exclusions during the sales process. The exclusion of seals and gaskets is not listed with any specific major part like transmission, engine, etc. They have taken $9 off of my monthly payment as a solution to having to deny the claim, and offered to waive One months service fee. I feel that is not a worthy solution I need my vehicle repaired according to the contract statement that ALL INTERNAL PARTS OF THE TRANSMISSION are covered as the issue is internal.
On 4/17/19, the consumer purchased an Endurance Select Premier contract. A copy of the contract is attached. Upon receipt of this complaint, Endurance performed an internal investigation, including a review of call recordings from the purchase, verification, and subsequent communication. The call recordings confirm that the contract was described correctly by both the activation specialist and the verified. The recordings confirm that at no point was the consumer told that the contract was “bumper-to-bumper”. The consumer was informed that any exclusions would be listed in the contract, and upon purchase was provided with an electronic copy of the contract. The consumer was provided a 30-day review period during which she could receive a full refund.
On 9/6/19, a representative from the consumer’s repair facility contacted the Endurance claims department to file a claim for repairs. The repair facility reported that the vehicle had been driven in to the repair facility 5 quarts low on transmission fluid and actively leaking from a seal in the front of the transmission. As part of the normal claims process, an independent third-party inspector was sent to confirm the failures reported by the repair facility. The inspector confirmed the leaking seal, as well as confirming verbally with the technician that the vehicle had been driven in to the repair facility 5 quarts low on fluid. The technician confirmed that the internal damage to the transmission was due to the lack of fluid.
Per the consumer’s contract (attached), pg. 7, “Exclusions”, coverage is not provided under this contract
“For any part that a repair facility or manufacturer recommends or requires that it be replaced or repaired, updated, and is not a covered mechanical Breakdown, is Your responsibility and expense. For any Breakdown caused by misuse, abuse, negligence, lack of normal maintenance required by the manufacturer’s maintenance schedule for Your Vehicle or improper servicing or repairs subsequent to purchase. For any Breakdown caused by sludge buildup resulting from Your failure to perform recommended maintenance services, or failure to maintain proper levels of lubricants and/or coolants, or failure to protect Your Vehicle from further damage when a Breakdown has occurred or failure to have Your Vehicle towed to the service facility when continued operation may result in further damage. Continued operation includes Your failure to observe warning lights, gauges, or any other signs of overheating or component failure, such as fluid leakage, slipping, knocking, or smoking, and not protecting Your Vehicle by continuing to drive creating damage beyond the initial failure. Lack of mechanical knowledge is not an excuse for continued operation.
For any safety related maintenance events required by Your state or the manufacturer of Your Vehicle or a Breakdown caused by continued operation of the Vehicle in an overheated condition irrespective of thermostat failure or the lack of proper and necessary amounts of coolants or lubricants.”
As the consumer’s contract excludes failures due to loss of fluids, the repair was declined.
In addition, the leak itself was due to the failure of a seal. Per the consumer’s contract, pg. 5,
“SEALS AND GASKETS: Seals and gaskets are covered only in conjunction with a covered component repair. Leaking and/ or failed seals and gaskets are not covered as stand-alone seals or gaskets.”
As the initial failed component was a seal, the repair was not eligible for coverage.
Subsequent to the declined claim, an Endurance representative, David, reached out to the consumer in an attempt to assist with sourcing parts and labor to decrease the out of pocket cost. The consumer can reach David at .
Complaint: ***
I am rejecting this response because: The vehicle was purchased in April 2019. The type of transmission on the car does not have a way for me to check the fluid aside form taking it in for service to a *** Dealeship which is what I had done. There was NO way for me to know the transmission was low until I got it there and they discovered the leak . the reason why it was low was because of the leak NOT because of my negligence. My contract states that ALL INTERNAL PARTS OF my transmission are covered. If something caused a leak and a subsequent seal damage I would have never known until service. My vehicle is not leaking fluid outside of the transmission. the leak is contained inside of the transmission. Their are no puddles of transmission fluid coming from my car . In fact there IS NO SIGN OF A LEAK AT ALL , and again the transmission is one unit and can only be checked at a *** dealership. I have only had the vehicle for 6 months . at the time that I noticed a problem I did not hesitate but took it in for service and was told about the internal leak .. if all internal parts are covered and the leak is internal and contained within the unit it should be covered. If the lack of fluid caused a seal t break something else must be causing the fluid to leak and burn off inside of the transmission . THAT is an internal problem and all internal parts are covered per my contract. The dealership is saying it is $2700 just to find what is causing the leak .. The company should cover that and the repairs.. THIS IS AN INTERNAL PROBLEM that could have NOT been prevented. I did not neglect to put fluid in because I could not . so I took it to the dealership as instructed. Please pay for my repairs. This is not an old transmision but a new one , and the lack of fluid is because of some internal issue not my negligence.
Sincerely,
Marla
After discussion with the consumer, Endurance has agreed to provide a full refund to the consumer in the interest of customer service.
Endurance warranty is a joke . They will not fix certain parts for your car even tho it’s included in the warranty . Just think about it . Why would they pay the money for something that’s going cost them more.
STAY FAR FAR AWAY FROM THESE SCAM ARTISTS.
I canceled my policy right away after such a poor experience. Even this is such a hassle! They don’t tell you about how this process works when you are signing up. Well, now I have to write a letter that states the mileage and go pay out of my pocket to have the letter notarized stating the mileage is actual!! And this is the ONLY way to process the refund. Oh, and it’s going to take 30 days for a check to be mailed once they receive the notarized mileage letter in the mail!!! It’s hard to believe this is the only way to process a refund when we are living in a time of technology all around us. To top it off? The customer service is absolutely horrific. Each account manager I spoke to was more rude than the previous. Kept talking over me and arguing with me. Please stay away!!!!!
THE COMPANY DID NOT STAND BEHIND THEIR WARRANTY WHICH WAS PAID 3,334.00 plus the initial start up fee.
Endurance is looking for a needle in a haystack, always a reason to decline the claim. Absolutely ludicrous!! This company is a waste! PLEASE SAVE YOUR MONEY!!
AUGUST 16, 2019 opened Claim with Endurance for 2012 Chrysler Town and Country. They have said the engine is approved part of warranty but still will not approve claim to be fixed. I have been with out my vehicle for A MONTH. They are suppose to pay rental while it gets fixed but they will not until they approve replacing motor which they still have not. The Garage Four Season Auto Repair In Ilion NY 13357 Phone 315-894-5087 can verify all of this along with the hassle and run around with Endurance. So its not just me going through all this for a MONTH but the Garage as well! They have sent out an adjuster 2 times to verify what the garage and mehanics is saying is true which is engine is shot. Endurance says they want cause og why engine went. Garage told them its because Lower End Crank Bearing went. Now they want to know why that went and theres no specific reason. I have kept up on all maintnance of this vehicle which garage sent to them as well and thus why they didnt deny. But still waiting a month for an approval for covered part (Engine). Still waiting a month for it to get fixed and have a vehicle. Still waiting for approval for rental which we had to pay for and Enduracne will not cover rental untill they approve engine to be replaced. Their reason for STILL not alllowing an engine to be replaced is they need diagnosis. They said if someone dies they have an autopsy. they find out they died from heart attack. thats diagnosis. So they need dianosis why engine died. Them tearing engine apart according to how Endurance wants it taken apart shows Engine died bc of lower end crank bearing went. And that is still not good enough diagnosis for Endurance to replace the covered part "Engine" So I paid and continue to pay for this warranty for over a year and have a car payment for vehicle I cant use as Endurance refuses to repair covered part. Also attached is copy of email from buying polic. They state they are Revdex.com Accredited A+. Thats false advertising!
The consumer's repair facility filed a repair claim for replacement of the consumer's engine. As part of the claims process, Endurance requested additional diagnosis ("teardown") to verify the specific cause of failure and extent of damages. Per the consumer's contract (attached), page 4, "Filing a Breakdown Claim":"In some cases, you may need to authorize the licensed repair facility to inspect and/or tear-down your vehicle to determine the cause and cost of the repair".
Once the tear-down was completed, failure was verified to the lifters. No damage was discovered that would require complete engine replacement. As the lifters are eligible under the consumer's contract, the lifter repair was authorized in full. Endurance is currently awaiting the repair facility to complete the repair and submit a completed invoice. At that time, payment for the lifter repair can be issued to the repair facility.
Please be advised, no failure was verified that would require complete replacement of the engine. The inspection report and photos demonstrated a small amount of fine metal in the oil pan due to the lifter failure. In regards to the "lower end bearing", the repair facility removed 1 rod cap. The bearing on that rod appeared new and in excellent condition, with no failure verified. If the repair facility can provide evidence to demonstrate any other failure, they should immediately present such evidence to the Endurance claims department.
At this time, the lifter repair remains authorized in full and Endurance is awaiting a completed invoice to submit payment once the repairs have been finished.
Complaint: ***
I am rejecting this response because:
Lifters have not been approved in FULL as is being stated again by Endurance. They are NOT approving all the labor for breakdown only 1.5 hours. I will update Once they pay for repair of lifters.
Sincerely,
Lisa
This is the real deal warranty company to consider, I give it 5 stars and recommend it to anyone shopping for a extended warranty, they have came through with their promises and service 100% of the time, excellent customer service, the actual model for what customer service should be!!!
Vernetta is easy to speak to and very friendly. She helped me out with all my questions and concerns, and made me feel very comfortable.
On my contract it specifically states that it covers turbo chargers which my truck has. They refused to pay claim because they said that the contract didn't cover seals. What always happens is that the bearings fail causing the seals to start leaking. The bearings had completely come apart. I argued with them as did my mechanic to no avail. We were stranded 300 miles from home. I had to pay for repairs myself. They were also supposed to cover lodging and rental car when that far from home. It took the adjuster over a week to even show up at the shop to either approve or deny claim.
Please be advised the, consumer's contract (attached) does not cover seals and gaskets as a standalone cause of failure, nor does it cover failures due to wear and tear.
On a recorded line, the consumer's repair facility initially reported the failure of the seals as the cause of failure of the turbo. As seals and gaskets are not eligible, the claim was declined. After the claim was declined, the repair facility changed their diagnosis to a worn bearing. As wear and tear failures are not eligible, the claim remained declined.
Endurance apologizes for the delay in processing the consumer's pro-rata refund. A 10% delay charge of $89.14 is due to the consumer and was not added to the refund check due to a clerical error. A check in the amount of $89.14 was sent to the consumer on 9/17.
I bought a policy with this company. I tried to submit claims multiple times they kept telling me it was not covered,so I sought to cancel the policy and get a refund. I never received the refund I called today and said I would not be getting a refund, despite my mileage and contract term being well below the contract terms. I payed them well over $1000 plus monthly payments and should receive something once I canceled.
Please be advised, the consumer's contract (attached) is a stated component contract. This means that all eligible components are listed by name on the contract, under the Schedule of Coverage on pages 4 and 5. Part not listed are not eligible for coverage.
The consumer's repair facility filed claims for a blower switch, left front strut, and CV boot. Unfortunately, these parts are not listed for coverage and were therefore ineligible for authorization.
On 7/18, the consumer cancelled his contract and provided a final mileage of 178,849. Endurance calculated the consumer's pro-rata refund per the contract standards, found on page 8:
"If this Contract is cancelled by You within thirty (30) days of purchase and no claim has been filed, the entire Contract Purchase Price paid will be refunded. If You have incurred a claim within the first thirty (30) days or if You cancel this Contract after the first thirty (30) days, the unearned Contract Purchase Price paid will be refunded calculated on a pro-rata basis. The refund will be equal to the lesser amount produced using either the number of months this Contract was in force or the number of miles, in thousands of miles or portion thereof, Your Vehicle was driven prior to cancellation, provided We receive a Federal Odometer Statement or notarized affidavit verifying mileage at the time of cancellation, less an administrative fee of fifty dollars ($50) and the total amount of all authorized claims. Elapsed time and mileage shall be measured from Contract sale date and Contract sale mileage."
Due to the usage of the contract by mileage driven, the consumer's pro-rata refund was $-182.10. As the refund amount was negative, the account was ineligible for a pro-rata refund.
In the interest of customer service, Endurance will be refunding the consumer's last monthly payment.
This warranty company is horrible to deal with when trying to get ANYTHJNG done with your vehicle. I used to recommend this company when my car had mechanical issues but not anymore don’t waste your time!! This warranty company refuses to let you speak to a supervisor or manager when asked and has yet to reimburse me for my rental car which has been over a month now! First, when they send an inspector out to look at my vehicle damages he never calls and never shows! After waiting almost a week for an inspector to show up, they finally approve the work just to send out the wrong parts for my car! Then they insist that they can only reimburse me for up to 5 days even thought their inspector was late and they didn’t even give my shop the right parts! On top of that, I was paying out of pocket for a rental car because of their mistakes! And the best part is they only send out reimbursement checks on Friday! So when they messed up my first check by getting my address wrong, they had to void it and send out another one. But get this - it’s been over a week since that new check was supposedly sent out and I still haven’t received my reimbursement! Such an inconvenience to me to be told on the phone that the customer service representatives “don’t know” or “can’t do anything about it” because I’m expected to go out of my way to drive to a post office to check for my mail that hasn’t come! No tracking or information on it. So frustrating and definitely not worth my wasted time. The next move I’ll be making is to my lawyer because they are withholding my money from me.
The consumer's rental reimbursement check was initially sent without an apartment number. Upon notification of this error, Endurance sent out a new check to the correct address. The consumer notified Endurance that she had still not received the new check. Endurance then sent a third check via ***. Tracking information for the check is attached to this response.Endurance apologizes for the delay experienced by the consumer and is committed to the highest level of customer service.
I was so ready to cancel my policy...and this little gal just was so persistent, kind and polite in assisting me with a conference call to the claims dept.
She worked it all out for me. I will continue my coverage now knowing there are people working for Endurance that really take the time to assist and step up with integrity and backing for their customers. C.
Great service. I found it a easy task to change over the warranty from one vehicle to another. I will recommend them to everyone looking for a warranty. Keep up the great work.
John *** was extremely helpful in walking me through my policy on what it did and didn't cover and made me feel like getting my policy was a great decision.
I received a 3 month 3000 mile warranty with my used vehicle from Endurance Dealer Services. The *** Select plan witch is a full drive train warranty. My engine blew up after 13 days and 700 miles and they are refusing to cover it saying it's the dealers problem. The dealer sold me the car as is, no dealer warranty. Which is why they offered the Endurance plan.
Due to the nature of the repair and its occurrence early in the contract, Endurance reached out to the consumer’s selling dealer to gain more information in regards to the vehicle’s condition at sale. Once Endurance received this information, the claims process continued.
At this time, the claim is authorized in full and Endurance is awaiting the repair facility’s signed invoice confirming that the repair has been completed. Once the repair has been completed and the paperwork submitted to Endurance, Endurance can issue payment to the repair facility.
Endurance apologizes for the delay and appreciates the consumer’s patience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Raymond