Endurance Warranty Services

I was ready to cancel the warranty but I spoke with Teniece she was extremely helpful and explained all my concerns. I hope if I ever have a issue with my car they will be there for me .

As far as setting up my plan, they were nothing short of fantastic. I work with corporations all over the nation, and part of what I do requires human behavior assessments as well as identifying the culture within an organization. I was fortunate enough to get the pleasure of working with Michael M who previously served our country and has now been with endurance for the past 15 years. He was originally driven to Endurance as his second career because of an unfortunate circumstance where he was miss informed about an automotive warranty and was forced to learn the hard way. Wanting to help others avoid the heartache and troubles he ones endured. Occasionally I come across an individual where there passion, commitment and belief in their company is so strong you can hear it in their voice. My experience with Endurance & Michael is one that could be described as a breath of fresh air, with a level of service some would relate to as a time of the past. He was honest, straightforward and upfront, he clearly believed in his product and answered every question to the best of his ability. I never felt pressured and was given everything I needed to make the best possible educated decision. Thanks to Michael, I am now a proud member of Endurance.

Had a great conversation with a very informative representative/agent named Vesh. I am an owner of a business here in NYC and I know the value of great customer service and he possessed it. Vesh knows his product and believes in it. Him and I will have many conversations over the course of my policy tenure but I like the fact that he is knowledgeable about the product and made sure the service I have meets my needs and expectations. Kudos to Endurance for hiring him.

EXCELLENT customer service from Johnny ***.! He was professional and very courteous. He answered each of my questions thoroughly and addressed my concerns with in-depth knowledge of the warranty services and procedures. He was a pleasure to work with and is definitely an asset for the Endurance company!

I purchase the "Xtra Supreme" warranty from Endurance that cost $4598.00. The cover letter states that I have the assurance that all major repairs will be covered. My car has been sitting o my drive going on four years. It has been towed to two dealerships for repairs. They would not touch it because of previous dealings with Endurance. They said that Endurance will have them take the engine apart at owner's expense costing over a thousand dollars, send an adjuster out to say they will not cover it. And owner is left with the cost. I have called a number of repair shops and no one will touch it. I have had previous conversations with Endurance and *** National Dealer Services and the ecperience was horrible. The service shop owner went back and forth with them several times to the point it interupted his work flow. They exhausted all of us. They tried everything to keep from paying. They requested pictures of parts. Pictures of the boxes parts came in. We complied with everything and that still refused to pay for repairs. They are relentless.

I WOULD GIVE IT - 2 IF I COULD! ALMOST IMPOSSIBLE TO CANCEL. THEY MAK THE PROCESS HORRIBLY INVOLVED AND YOU ARE REQUIRED TO SPEAK WITH CUSTOMER SERVICE REPS AND WHEN YOU CALL, THE FIRST REP YOU GET ALWAYS STATES THAT YOU MUST SPEAK WITH ANOTHER LEVEL CUSTOMER SERVICE REP AND THEY TRANSFER YOU BACK INTO A CUE WHERE YOU WILL HAVE A MINIMUM 10 TO 40 MINUTE WAIT AS IN MY CASE. I HAVE BEEN TRYING TO CANCEL SINCE FRIDAY AND IT'S NOW SATURDAY AND I HAVE CALLED 7 TIMES AND BEEN TRANSFERRED ALL OVER THE PLACE AND IM 3 HOURS INTO THESE CALLS AND HAVE BEEN HUNG UP ON TWICE AS WELL. THIS COMPANY TREATS A CUSTOMER AFTER THEY GET YOUR MONEY LIKE S! I CAN ONLY IMAGINE HOW DIFFICULT IT IS TO GET SOMEONE IF YOU HAVE TO PROCESS A CLAIM! RIDICULOUS

Received a letter that my warranty was ending. I called to tell them I no longer had that car. The man asked me many personal questions, got another person on the call and tried to sell me another policy for my old car!! WHAT SCAM ARTISTS!!!

NEVER DO BUSINESS WITH THESE GUYS!!!!!

I would like I say that I am very pleased with endurance and their customer service. My experience with them has been amazing. I would definitely recommend to a friend. There was a mess up, I told one employee that I was not able to pay on my due date and to hold it for a week till I had the money In my account, but somehow the person had messed up and and my account got charged so I got overdraft , I was super mad but I called as soon as it happen and spoke with an employee named Juan *** he was very cordial and helped me in more ways than he needed too. He was able to get me a refund and he even offered to pay my bill for October. I recommend endurance to anyone that needs a warranty very reasonable priced and very customer savvy, and I do recommend speaking with Juan he is very good at his job

I purchased the policy just after buying my used 2014 *** ATS.. felt like it was the right thing to do .,. the salesman told me the policy was bumper to bumper and that all parts would be covered except basic maintenance.. I bought in .. 6 months later I took my vehicle in for a transmission service and was told that I had an Internal leak and it needed to be replaced.. I submitted the claim and it was denied stating that my policy does not cover seals and gaskets.. The dealership explained that it was an internal seal in the transmission and my policy states that ALL INTERNAL PARTS OF THE TRANSMISSION are covered. but they refuse to pay the claim or my rental car fees.. on my policy it states in another paragraph not related to the transmission that seals and gaskets are not covered but I assumed it meant external seals and gaskets not relative to the transmission as it was not listed with the transmission coverage. It is also advertised on the Consumer affairs website that seals and gaskets ARE in fact covered under the companies Select premier Plan.. then plan I purchased... . I feel like they have twisted the words of the contract to get out of paying for costly repairs. It is $2700 to take apart the transmission and find the internal seal that may be leaking and any other repairs. They say I have to pay that. I bought this plan to NOT have to incur such costs. They advertise all parts covered, they told me in the sales process all parts were covered, never gave me a list of exclusions during the sales process. The exclusion of seals and gaskets is not listed with any specific major part like transmission, engine, etc. They have taken $9 off of my monthly payment as a solution to having to deny the claim, and offered to waive One months service fee. I feel that is not a worthy solution I need my vehicle repaired according to the contract statement that ALL INTERNAL PARTS OF THE TRANSMISSION are covered as the issue is internal.

Endurance warranty is a joke . They will not fix certain parts for your car even tho it’s included in the warranty . Just think about it . Why would they pay the money for something that’s going cost them more.

STAY FAR FAR AWAY FROM THESE SCAM ARTISTS.

I canceled my policy right away after such a poor experience. Even this is such a hassle! They don’t tell you about how this process works when you are signing up. Well, now I have to write a letter that states the mileage and go pay out of my pocket to have the letter notarized stating the mileage is actual!! And this is the ONLY way to process the refund. Oh, and it’s going to take 30 days for a check to be mailed once they receive the notarized mileage letter in the mail!!! It’s hard to believe this is the only way to process a refund when we are living in a time of technology all around us. To top it off? The customer service is absolutely horrific. Each account manager I spoke to was more rude than the previous. Kept talking over me and arguing with me. Please stay away!!!!!

THE COMPANY DID NOT STAND BEHIND THEIR WARRANTY WHICH WAS PAID 3,334.00 plus the initial start up fee.

Endurance is looking for a needle in a haystack, always a reason to decline the claim. Absolutely ludicrous!! This company is a waste! PLEASE SAVE YOUR MONEY!!

AUGUST 16, 2019 opened Claim with Endurance for 2012 Chrysler Town and Country. They have said the engine is approved part of warranty but still will not approve claim to be fixed. I have been with out my vehicle for A MONTH. They are suppose to pay rental while it gets fixed but they will not until they approve replacing motor which they still have not. The Garage Four Season Auto Repair In Ilion NY 13357 Phone 315-894-5087 can verify all of this along with the hassle and run around with Endurance. So its not just me going through all this for a MONTH but the Garage as well! They have sent out an adjuster 2 times to verify what the garage and mehanics is saying is true which is engine is shot. Endurance says they want cause og why engine went. Garage told them its because Lower End Crank Bearing went. Now they want to know why that went and theres no specific reason. I have kept up on all maintnance of this vehicle which garage sent to them as well and thus why they didnt deny. But still waiting a month for an approval for covered part (Engine). Still waiting a month for it to get fixed and have a vehicle. Still waiting for approval for rental which we had to pay for and Enduracne will not cover rental untill they approve engine to be replaced. Their reason for STILL not alllowing an engine to be replaced is they need diagnosis. They said if someone dies they have an autopsy. they find out they died from heart attack. thats diagnosis. So they need dianosis why engine died. Them tearing engine apart according to how Endurance wants it taken apart shows Engine died bc of lower end crank bearing went. And that is still not good enough diagnosis for Endurance to replace the covered part "Engine" So I paid and continue to pay for this warranty for over a year and have a car payment for vehicle I cant use as Endurance refuses to repair covered part. Also attached is copy of email from buying polic. They state they are Revdex.com Accredited A+. Thats false advertising!

This is the real deal warranty company to consider, I give it 5 stars and recommend it to anyone shopping for a extended warranty, they have came through with their promises and service 100% of the time, excellent customer service, the actual model for what customer service should be!!!

Vernetta is easy to speak to and very friendly. She helped me out with all my questions and concerns, and made me feel very comfortable.

On my contract it specifically states that it covers turbo chargers which my truck has. They refused to pay claim because they said that the contract didn't cover seals. What always happens is that the bearings fail causing the seals to start leaking. The bearings had completely come apart. I argued with them as did my mechanic to no avail. We were stranded 300 miles from home. I had to pay for repairs myself. They were also supposed to cover lodging and rental car when that far from home. It took the adjuster over a week to even show up at the shop to either approve or deny claim.

I bought a policy with this company. I tried to submit claims multiple times they kept telling me it was not covered,so I sought to cancel the policy and get a refund. I never received the refund I called today and said I would not be getting a refund, despite my mileage and contract term being well below the contract terms. I payed them well over $1000 plus monthly payments and should receive something once I canceled.

This warranty company is horrible to deal with when trying to get ANYTHJNG done with your vehicle. I used to recommend this company when my car had mechanical issues but not anymore don’t waste your time!! This warranty company refuses to let you speak to a supervisor or manager when asked and has yet to reimburse me for my rental car which has been over a month now! First, when they send an inspector out to look at my vehicle damages he never calls and never shows! After waiting almost a week for an inspector to show up, they finally approve the work just to send out the wrong parts for my car! Then they insist that they can only reimburse me for up to 5 days even thought their inspector was late and they didn’t even give my shop the right parts! On top of that, I was paying out of pocket for a rental car because of their mistakes! And the best part is they only send out reimbursement checks on Friday! So when they messed up my first check by getting my address wrong, they had to void it and send out another one. But get this - it’s been over a week since that new check was supposedly sent out and I still haven’t received my reimbursement! Such an inconvenience to me to be told on the phone that the customer service representatives “don’t know” or “can’t do anything about it” because I’m expected to go out of my way to drive to a post office to check for my mail that hasn’t come! No tracking or information on it. So frustrating and definitely not worth my wasted time. The next move I’ll be making is to my lawyer because they are withholding my money from me.

I was so ready to cancel my policy...and this little gal just was so persistent, kind and polite in assisting me with a conference call to the claims dept.
She worked it all out for me. I will continue my coverage now knowing there are people working for Endurance that really take the time to assist and step up with integrity and backing for their customers. C.

Great service. I found it a easy task to change over the warranty from one vehicle to another. I will recommend them to everyone looking for a warranty. Keep up the great work.

John *** was extremely helpful in walking me through my policy on what it did and didn't cover and made me feel like getting my policy was a great decision.

I received a 3 month 3000 mile warranty with my used vehicle from Endurance Dealer Services. The *** Select plan witch is a full drive train warranty. My engine blew up after 13 days and 700 miles and they are refusing to cover it saying it's the dealers problem. The dealer sold me the car as is, no dealer warranty. Which is why they offered the Endurance plan.