Endurance Warranty Services

They are a SCAM!! DO NOT PURCHASE!! I didn't noticed that I even had this thrown into my car payments. Ask questions and READ your paperwork before signing.

We paid $1500.00 (stupid us) to a company that is only willing to cover a $100.00 repair.

BUYER BEWARE!!

Poor Customer Service & Deceptive. I signed up for coverage and was told I would receive my policy the same day by email and an original coot by US mail. A week later, I received no email nor did I receive a copy via US mail. I called and found out they had an incorrect email address (although I repeated it carefully three times). I then asked why I didn’t receive the copy in the mail. They had no answer but rather said they would Email and mail it that day. After reading the emailed policy contacted Endurance and canceled the policy and was horribly harassed to change my mind by the rep. After insisting that they cancel and refund my checking account, I was told they had to mail a check and I would receive my refund by mail within 3 weeks. I called 4 weeks later to inquire about my refund and was told they would be mailing it out soon because they had a system update and system problems. Then I asked them to repeat the address I provided for the refund ... of course it was incorrect even after repeating and going over it 3 times. So now, I will be getting a refund about 5 weeks after cancellation. And that is IF I receive it without having to call them back again.

My 2006 Volkswagen Jetta extended vehicle coverage program with Endurance. Contract was purchased on 12/10/18. VIN ***. Miles at the time was 107,974. Stating it covers motor, transmission, etc.. On October 29, 2019 car without any warning light drove differently. Arrived at VW Brownsville for repair. Their diagnostic reported it's a transmission problem. The dealer called the Endurance vehicle protection plan. Endurance delayed process by stating they needed information regarding the cancellation of previous vehicle warranty. That issue was clarified. Endurance then said they have to send out an adjuster. Adjuster requested that the transmission be removed and open. Agreeing that it appeared to be a transmission issue. The adjuster went back as transmission was out and open and now Endurance states they are denying claim due to transmission wear and tear. Current miles are @ 112,000. Plus, the previous vehicle warranty with other provider repaired/replaced the transmission about three years ago. All vehicle maintenance is done at the dealership: VW of Alamo Heights San Antonio. *** NE Loop 410 San Antonio Texas 78209.
I'm away from my home, without a vehicle. And want the Endurance company to pay for the repair as promised by their advertisements.and booklets. My monthly payments have $104.00 automatic withdrawals.

Claim denied to repair transmission, and warranty was cancelled - due to so-called modifications on the vehicle, which were factory installed from the dealer - and there were other claims that were approved prior to this service. I was able to provide records of servicing my transmission. I have not been offered a pro-rated refund for the warranty (prefer vehicle repaired), which was cancelled due to so-called modifications on the truck - which was from the factory and purchased from the dealership. I was told that warranty should bot have been sold to me because of so-called modifications on the vehicle from the factory, and that the salesperson sold warranty to me in error. I do not think it's fair for the consumer to be held liable and have to take responsibility for a so-called employee error - which I do not believe is valid reason to deny my claim. I would like to have this issue resolved as quickly as possible as I have left without a vehicle to drive - and this is causing me a major inconvenience and is causing me a financial burden.

Endurance Warranty Service did not honor the warranty I purchased with them when I got my car repaired for the transmission. The company stated that the part and transmission was not covered in the warranty. The warranty does not state that those things were not covered.

I got the warranty in August 2019 and took my car in to get it fixed for the first time on October 2019. They covered the parts needed but refused to accept the claim because they recorded the mileage wrong. They refused to change the mileage. My only option was to cancel the policy and start a new one which means I can't fix the problem with my car because it is now a per-existing condition. When I asked for a full refund they refused because it has been more that 30 days. But I couldn't use the policy for the first 30 days. They wont fix my car. They wont give me a refund even though according to them the policy is voided because of the wrong mileage.

I got a letter from them right after I purchased a new vehicle with an extended warranty from the dealer. I called the number on the letter and Austin, "my *** specialist" told me my warranty didn't cover the electrical systems. They were willing to sell me another warranty for $3600. I told them I needed to call my dealership. Austin told me this offer was for today only. I got angry and told him, "No!" I will be calling my dealership.
I called the dealership and was told this is a scam to get me to buy something I already had OR to get my credit card info and money for nothing.

extremely deceptive advertising. They try to make people believe through a letter that their car service plan is going to have a price increase to get people to call them. Then they try to sell some kind of vehicle warranty that is unneeded.

My claim was denied based on what I was told due to "probably of preexisting condition " my policy states there is a 30 day 1000 mile waiting period for my policy to take effect. I have had my policy 50 days and have driven 1165 miles,or 165 mile and 2.5 week pass the point of effectiveness of the policy and was told I was being denied due to pre existing conditions. And was also told that the proble had to occur during my 1000 mile 30 day waiting period. My proble is a transmission failure. The customer service rep told me there was no way for me to talk to the claims department that denied me and the decision was finalized. I was offered a full refund on what I had paid on the policy seemingly to get endurance of the hook for my claim I made the customer service rep aware that if this could not be resolved I would be seeking an attorney and the response was as if they did not care. The policy clearly says 30days 1000 miles of which I have met and surpassed that obligation my car only started to show me something was going on 50 mile before I took to my mechanic. This is a used car I bought this policy for the peace of mind should an event like this happen. And now that I need it and have fulfilled my terms only to not have the peace of mind I paid for. I also was on hold trying to get a supervisor for well over an hour. Then placed on hold or muted when I finally got to one over a dozen times. This is not a good experience I am having with endurance and I am seeking legal counsel . This is not how you treat customers.

Absolutely horrible experience with this so-called extended warranty company. Worst customer service, puts the onus in the burden on the customer, and is incredibly argumentative when you try and reason.

I purchased extended warranty for my 2 vehicles in July...since then 2 claims (1 for each) have been denied. The most recent claim for repair (as explained by a supposed supervisor ) would have been covered had my dealer called back to file a new claim but once the work had been performed they stated the bill was on me. This response was further supported by the supervisor disparaging my decision to work with my dealer and suggested I should instead cancelling this worthless policy, file a lawsuit against the dealer for doing the repairs. The company is fraudulent and should lose their license to do business. I have cancelled this policy and suggest others do the same.

Endurance Warranty is not honoring their contract for reasons unknown to me, after excepting my down payment and one month of payments on a 36 month contract, because of something that is a mistake on their behalf. First I was told that there was a mileage discrepancy and they found where that had been taken care of, then I was just told after a claim was made that due to the mileage that I wasn’t covered under the premium plan but would have to get another plan, my car would not be covered after already excepting payment on previous plan leaving my car in the shop not repaired. Then I was offered another loan for the $1300 to repair my car that I could make payments on that was in addition to the warranty that I was already making payments on.

Thus company can not be trusted with your information. The sales reps perform misleading sales tactics to get you To sign up. They do not disclose the true pricing and will charge your account additional charges without authorization of the charge amounts. It is a bait and switch scam. I spoke to them in the evening and called the next morning at 8:00 am and the refused to cancel and gstop the process. He pushed it through anyway. Now I am having trouble teaching anyone to help me. I am a elderly woman with little money to waste and they took advantage of my trusting heart. He told me the amount would be 200.00 but I was charged four different amounts 138.00, 80.00, 20.00, and 20.00 totaling 258.00. Why is Endurance allowed to get away with these scams and still be in business.

Contact Endurance with a problem Mr Eddie *** was very professionalism and attention to my needs

I had Endurance for about two years.I have a 2011 *** 5 series. I only took my car to *** for my maintenance. My *** factory warranty expired early 2017. So I decided to invest in this company in the same year. I paid more than $3400. July 27, 2019 my engine stopped running on the highway. They are not familiar with the maintenance of *** schedule, and denied my claim several times. My *** service adviser and I kept going back and forth with Endurance for two month with no rental car. Endurance think they know more about *** then the *** adviser. Finally I got tired and ask for my money back. I sent a letter that the customer service rep. said I needed to send to the headquarter to get my money back. I am still waiting for a reply. This company is trash and should be shut down.

I have purchase an extended warranty with Endurance about 6 months a go on my Chrysler 300 2010 model. I never had no major issues wit my car until recently I had to put it in the shop. I contacted Endurance after the dealership notified them of the issues to see why they haven't processed my claim to fix my car, they told me that they need documents and receipts from 5yrs ago on my car. I told them I had nothing major done on my car besides oil changes, but I doubt it if I can gather them all from 5yrs back but I can give you what I can gather. I gave them receipts on my oil changes way back form 2016 to present. they still denied my claim and told me that the reason why they denied my claim because of lack of maintenance issues. I told them that my car never lacked maintenance and If there was something that raised a concern with the car the shop would've wrote it up in the concern and issue box of the paper work of my oil change. They have taken my money for 6 month and Now when there is a issue with my car they denied fixing it. This company is ripping people off and making up excuses not to fix their vehicles in which that is way people purchase and pay them for. I think since this is public and do to the complaints I read on Endurance a class action suit should,if not already needs to be processed.

After paying a premium of over $2400 for the highest tire coverage my claim was denied until the failing part actually completely dies. This not only puts me at risk to be stranded with my kids in the car, it is also blowing fuel fumes into the car so that we taste it. WORST company and just take your premiums with no intention to pay. I will dispute all these charges with my credit card as this is fraud. STAY AWAY!

My touch screen in my *** went out. Endurance covered the cost. Without it, I would've had to shell out over $1000 to fix. Ive been with Endurance for just over a year and it's been well worth for me. Thanks Endurance.

I took my 2010 Chevy Traverse to *** of *** # because my car was making a loud sound in the engine and not driving right and slowing down and also had a check engine light on. Al the owner read my contract told Endurance what the problem was, that the timing chain was stretched and the sound you hear is the chain hitting the guard rail, a known problem with this engine. I paid the $106.00 for the diagnostics and what it would take to fix the problem. Endurance told Al to do the tear down to make sure the chain was stretch; he did so think the warranty would cover the cost. Not only will they not pay the $980 for the tear down they are denying the whole claim. There was no need to do the tear down if you are going to deny the claim, but it comes down to this: The Timing Chain on my 2010 was denied, because "wear and tear are not covered". However, on the 2010, this is a lifetime part with no service interval. It has broken down and failed due to manufacturer design. Note that the Timing Chain is inclusive on my contract. Also, they are stating wear and tear is not covered in the contract, yet this is the only reference to that: "Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts." My legal adviser has stated that the way this is worded, would mean that the wear or tear or damage would need to be caused by a non-covered part. This is not the case, and the timing chain is Inclusive of the contract (not exclusive). Additionally, the part has an obvious defect and Chevy has changed the design. I have requested a denial letter, their inspection report, and the recorded conversation transcribed with Al the owner of Auto Doctor and I still have not received anything.

Out standing company Ive been with this coompany 7 months and they do what they promise. I have had all my claims paid.