Endurance Warranty Services

I took my car to the repair shop I was was told in the intake manifold gone bad due to carbon buildup and wear and tear it was not due to lack of maintenance . Volkswagen common problem with the in take is carbon buildup because it has the turbocharged engine. Endurance denied claim because it was carbon build up which was not due to maintenance issue. According to my contact with them it says "For any Breakdown caused by sludge build-up resulting from Your failure
to perform recommended maintenance services," I told the repair shop to explain that to them but they still refused . ANY TIME I CALLED THEY WILL PUT ME ON HOLD AND PROMISED TO CALL BUT WILL NOT CALL. THEY SAID THE MANAGER WILL CALL BUT NO ONE CALLED.

I purchased this warranty through Endurance. The man who sold me the warranty lied to me to make a sale. I had a problem with my car took my vehicle to the dealership $4600.00 is what I am quoted to have my car fixed because the warranty comp ay is denying the claim. Even though in my book the warranty company sent me it says oilpan,tbey are refusing to fix my car. All because the dealership says its needs a PCV valve also. The pcv valve is part of the valve cover which is covered under my warranty. On my car it's a sealed system everything is all one part from what the dealership told me. I want a full refund of my down payment and all the monthly payments I have made totaling $933.76 and I want my warranty canceled. The man who sold me the warranty told me that all the engine parts valves and gaskets were covered. I have to pay $250.00 to get my vehicle back now because I was lied to. Yet it clearly states oil pan and valves in the book they sent me explaining my warranty. The supervisor Kevin I spoke to sent me over to a man named Mario. I want my $933.76 back and this plan canceled. This is a terrible company who tried to take advantage of someone who is trying to do eight in this world.

As per the contract all internal lubricated parts are covered. The timing cover is explicitly listed as a covered part if the damage is caused from within due to the failure of one of those parts. That is the case here. I have the service records for the truck. The truck recently passed inspection with no problems. A properly maintained timing chain should last far longer than this. Within the entire owner's manual the timing chain is never listed. It is not considered a wear and tear part needing maintenance. The breakdown is not a case of loss of performance due to wear and tear. It Is clearly broken. I had no indication beforehand. No engine lights and no odd sounds that I noticed. I would hope that in the interests of customer service you would abide by the terms set forth in the contract.
When I spoke to them on the phone they denied my service request. The reasons varied a bit depending on who I spoke to so I asked to get a copy of the denial in writing. They said that's not possible. They said I can get them a letter explaining why it should be covered from the mechanic doing the work. I did that...no response. They said I can send it to them regular mail but they can't tell me when and if to expect a response. I've been trying to get in touch with Marius who said he would sumbit it for further review. When I called and spoke to someone else they told me it wasn't put in for any second review and it was still denied.

Amazing Customer Service from Hazel!!!! She definitely goes above and beyond to provide good , quality customer service!!!!

My past experience has been great. The dealers hate when I show them this card. The insurance does cover engine, transmission And catalytic converter and Anything electronic. I had AC compressor replaced with a $50 deductible and had my driver heated seat repaired for a $50 deductible. I renewed my warranty for another 3 years or 86,000 miles whichever comes first. $3K. I’ve been through crazy repairs with out warranties and never again. Transmission cost about $8 to 10K easy. I have now a $100 deductible. Ask the dealer for a loaner if you have full coverage. It going to take a minute cause the dealer has to caller endurance and they have to come out to inspect your truck. Than approval.

I received a notification about a policy price increase, even though I have never been a customer, nor have I ever owned a vehicle.

I called to ask them whether there was a current policy under my name (in case of identity theft), and the representative very helpfully said that no there was not, and that the letter I had received was an "offer" even though it very clearly was intended to scare me into wondering what was going on.

Sure enough, in the finest finest print at the very bottom of the letter, one can see "This is an advertisement to obtain coverage."

Not very good advertising in my opinion since if they are willing to begin communicating with me through a lie, it doesn't speak highly about how much I can trust their actual policies and plans.

First let me say this Nauman is an excellent claims representative he was very helpful and persistent in reaching me though we played phone tag for a few days he did what he could do to help!!!
Now this company to me for me is a scam the reason being I have a *** and the check engine soon light came on so I went and had the codes read and found out what was wrong with my vehicle was going to make my vehicle eventually not run so we put in a claim it was denied because my coverage even though it is "plus" about 3 Grand worth, the issue is NOT covered-whatever components are listed that's it ... so be careful be aware be knowledgeable about vehicles and what your vehicle may suffer from in the near future this warranty doesn't help me...preventive measure service is not covered. My engine would have to lock up and then maybe I'm covered, maybe...
scam in the misconception of the words used.

My mother purchased extended warranty for a 12 year old car. It was purchased in October of 2019, my mother power steering went out in December of 2019 and they refused to cover the services saying it was normal wear and tear, and preexisting condition. We told them it was not. My mother told them she wanted to cancel the service, they refused telling her she need to send in a letter with the mileage, I am her daughter and had to get involved my mother has dementia, they were rude, threaten me, I sent an email with her policy number and everything, they refused to cancel the policy after my mother told them to and I was on the phone with them, they did not know I on the phone and the guy was trying to sweet talk my mother back into the policy AFTER they knew she had dementia.... Then the guy on the phone tried to tell me, they do cover the service after they told us know. There policy says they will refund all payments and they have taken 180.00 from her bank account, we want all this money returned and to make sure the policy is canceled.

I have been repeatedly harassed by this company over the past several years regarding vehicle warranties. I get near daily calls from different numbers and regular mail from the company despite being asked several times to be removed from their list.

Letter from company to renew vehicle warranty that I don't have, it is a scam using *** mail we have no vehicle warranty.
Implying I have limited time to renew to avoid price increase.
Do not send correspondence on any vehicles registered to my address.

I called in with a question about my policy and Vernetta was very helpful in resolving my issue.

I had called to cancel my contract not realizing I only had a few more payments left with roughly 3 more years of coverage remaining. I had purchased another warranty contract trying to save money but it actually was about to cost me more thanks to the quick interception from my representative V...I can’t remember her name but thanks to her she opened my eyes and saved the day. Thanks a bunch

Alvin was helpful, patient, and understanding of my question. I enjoyed speaking with him.

I purchased an extended warranty on my 2001 Chevrolet Traverse on 5/31/19. My check engine light came on and I took it to JBA Chevrolet on November 4, 2019 to find out what the problem was with the vehicle. It was throwing codes that was stating that there was something wrong inside the engine. JBA stating that it was the timing chain that was stretched and that it needed to be replaced. JBA stated that a timing chain should not stretch at all and should last the life time of the engine. Endurance states that they will not pay for the repair because it is considered wear and tear on the car and they do not cover wear and tear. When I spoke to JBA they stated that it is not wear and tear on the car. The engine was clean when they tore it down and there is no set maintenance for a timing chain. I have argued many times with Endurance about getting the repairs done and they refuse. JBA is now going to charge me $2,900 to replace the timing chain. I asked Endurance why they would offer a extended warranty on a 2001 Chevrolet Traverse then and I quote from Len, "Because your vehicle has a lot of life left in it". I feel that this company is a scam and they do not provide services that they state in their contract. Here is a quote from JBA. "I would not consider the timing chain being stretched wear and tear. The chain should last the life of the engine". At this point, I am going to have to pay to have the repair because the engine is torn apart. I don't understand how they can refuse to pay for a repair that has no maintenance to those parts to begin with. This is something that states in the contract that is covered.

I purchased this contract to gain high mileage protection on my car, in case of emergencies and to be proactive towards any issues that may arise. I have not had any issues with my car thus far and have taken great care of it, with regular oil changes, tire rotations and typical maintenance as suggested. I had no issues with the contract, until I needed to use the services. A few months into my contract, my car started to kick itself out of reverse. I thought, "no worries", this should be covered as I asked for the most coverage I could afford and receive and had paid a premium for said coverage. I called Endurance, walked through the process and took my car to one of their preferred dealerships for repair. The dealer was being very helpful in the process and had to reach out several times to finally get an inspector to visit to approve the work. Unfortunately, it was a major engine component that had gone out and required replacing that would range in the upwards of $6,000 range. I was assured by the dealership that this was normal protocol and there should be no problems, as my contract clearly states that all components were covered within my plan. This issue was going on three weeks now and I was without a car, and although I had rental insurance under my contract for situations like this, it was only reimbursable. With Endurance not communicating with me or the dealer, I had to reach out which is where I found out that the initial request had been denied-no communication from Endurance that the claim had been denied, nor written document stating the denial, nothing. Had I not reached out, I would have never know. My car came off the line, from the factory just as it sits now. I did not modify the car in anyway from when the dealership sold it to me; in fact I even inquired that my specific type of car and model would be covered during the discussion with the sales person and they confirmed, "if it came from the dealership that way and you didn't change it, then it will be covered." This gave me the confidence in the service that I agreed to the price upfront cost, and monthly service charge; because, I didn't want to be stuck if anything mechanically happened to my car. Now, after multiple months of waiting for proactive communications from Endurance that never came, multiple discussions playing phone tag with customer service reps, and waiting on managers to actually call me back, I don't know what else to do. I am still without my car, left stranded and Endurance apologized for the confusion and wants to reimburse me, but that doesn't make me whole to the coverage they promised and contract we agreed upon. Endurance denied my claim, stating that I modified my car, to which the dealership has confirmed nothing has been changed from production and sale of my car to me. Now that my car is broken, a hefty bill due to fix it, Endurance wants to take the easy way out and not fulfill their end of this contract. I can not go any longer without my car and hope this submission helps finally break through the bureaucracy to get my car fix and my contract fulfilled.
Product_Or_Service: Extended Car Warranty
Order_Number: n/a
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Anisa took her time and explained to me the info I was looking for. Customer Service is not an easy job, it's the Customer Service Rep who makes it easy for the Customer..

Hazel was a wonderful to speak with. And she brighten up my day.

The representative was extremely helpful, polite, down to earth, professional and knowledgeable.

This warranty is a Fraud!! Beware before subscribing to this warranty program.
I went to a *** dealership to fix two complaints I have on the car. The car was leaking oil-like fluid under the car; that one they will fix and it will be covered under warranty. The other complaint I have is the ticking noise coming from the engine.
Let me first begin that I was sold the supreme coverage because it's like a bumper to bumper warranty, less the maintenance items like brakes, tires, oil change and such. I was told that any breakdown of the car will be covered unless it's listed under section X (what's not covered). Section IX is Schedule of Coverage (what's covered).
The service manager said that the ticking noise came from the exhaust manifold. It diagnosed that one of the bolt holding the exhaust manifold broke off causing exhaust leak making the ticking noise. They called endurance and he said that it was denied warranty work because it was the bold that broke off that caused the leak.
Here's where I think the whole warranty is fraud. Under section X (the exclusions) "Bolts, nuts and fasteners are not covered... (but it says UNLESS)... unless it's specifically listed in the Schedule of Coverage (section IX). Schedule of coverage has sub sections and it lists Engine Exhaust and Intake manifolds which is held by bolts.
I spoke to different individuals including managers one of whom was a lady that just cutting me off when I spoke. The policy from Section X to Section IX for the Supreme coverage brings you back in circle and they just end up not covering repair. This is fraud.

This is a Auto Warranty company where I have purchased a contract for my 2011 F250. They made it clear that there is a waiting period before claims can be filled. I understood that, and did not much care. I am planning to do some cross country traveling while pulling a camper next summer. Figured a warranty would be a good travel companion. Last month I took the truck and camper for it's first run to a campground here in Michigan for long weekend. Had no trouble with the truck on the way out to camp, however on the way back, trouble ensued. I was able to get home and took it to a Ford dealer a couple of days latter. After diagnosis, Endurance was contacted by the dealer, they sent an inspector out to look over the truck and claim. I am told that this inspector informed Endurance that they should pay the claim, and suggested that they should go further than the dealer asked. Endurance has sense gone out of their way to make up reasons to deny the claim. I went so far as to help them resolve the first reason for denying the claim, and now they are just saying that they believe it to be a pre-existing problem, without any substantial reason, other that we don't think so.