Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Valdemar was very helpful he explained all my questions and then some
I called Endurance on 10/24/19, I spoke with Josh ***. I requested my auto protection plan be cancelled and refund issued since I have never had a claim. I was told I had to send a letter ( no fax) to them with reason for cancellation, mileage, date, that I no longer wanted protection and that I wanted a refund and the letter had to be notarized. Since I have never had a claim my call requesting policy cancellation and refund should be sufficient. This. Is a STALL tactic and an effort by them to get you not to cancel because they want all this info in a MAILED NOTARIZED LETTER ONLY, again no fax
On 10/24/19, the consumer contacted Endurance and requested cancellation of his contract. The Endurance representative complied immediately with this request and cancelled the contract. The Endurance representative advised the consumer that, in order to properly calculate his pro-rata refund, Endurance required that he send in documentation of the vehicle's final mileage. Per the consumer's contract,"You may cancel this Contract at any time including when the Vehicle is sold, lost, stolen or destroyed by notifying Us in writing and by submitting a request to cancel the Contract and a Federal Odometer Statement or notarized affidavit verifying mileage at the time of the request. We may cancel this Contract for non-payment of the Contract charge, or for Your intentional misrepresentation in obtaining this Contract or in submitting a claim.
If this Contract is cancelled by You within thirty (30) days of purchase and no claim has been filed, the entire Contract Purchase Price paid will be refunded. If You have incurred a claim within the first thirty (30) days or if You cancel this Contract after the first thirty (30) days, the unearned Contract Purchase Price paid will be refunded calculated on a pro-rata basis. The refund will be equal to the lesser amount produced using either the number of months this Contract was in force or the number of miles, in thousands of miles or portion thereof, Your Vehicle was driven prior to cancellation, provided We receive a Federal Odometer Statement or notarized affidavit verifying mileage at the time of cancellation, less an administrative fee of fifty dollars ($50) and the total amount of all authorized claims. Elapsed time and mileage shall be measured from Contract sale date and Contract sale mileage."
Documentation of the vehicle's final mileage allows Endurance to properly calculate the contract term usage and provide the correct refund amount to the consumer. In the interest of customer service, Endurance will instead calculate the pro-rata refund using the time elapsed from the sale date of 2/8/19 to the cancellation date of 10/24/19. The consumer's pro-rata refund is scheduled to be sent out on 11/5/19 to his address on file.
I cancelled my Endurance extended warranty when I sold the car. The rep only wanted me to transfer it to a new vehicle. I had to press to get the process to get the pro rated refund. I submitted all the paper work via certified return receipt. A refund was due within 30 days. I've made multiple inquires while and been on hold on calls forever with no resolution. Don't do business with these folks.
On 9/9/19, the consumer contacted Endurance and requested cancellation of his contract. The Endurance representative advised the consumer of his options in terms of equity transfer, and then cancelled the contract at the consumer's request when he declined.
Upon later receipt of documentation of the consumer's final mileage, Endurance processed the consumer's pro-rata refund. Please be advised, it may take up to 30 days after receipt of mileage documentation for the refund to process. The consumer's pro-rata refund check has been sent to his address on file.
Endurance values all customers, future, current, and former, and strives for a seamless consumer experience. The consumer's experience did not meet Endurance's quality standards, and Endurance apologizes for the difficulty.
Tried scamming my Mother-in-law. Claiming her new car was going to have an "extended vehicle service plan" increase.
m of the earth. I hope there is a lawsuit against them so people can get there money back. Pathetic.
Luckily she called the dealer before giving them any money. They let her know that it was a scam.
Scare tactics on honest people. This "company" is the s
The contract was cancelled and this company still charged me! Asked the manager 4 times to ensure that is cancelled. 2 days later they still charge me! It is a bs company to start with and no matter that it says in the contract that is covered if is not something "related" to whatever they say it's actually not covered. Garbage company! Waste of time and money!
You were awesome and I would highly recommend your insurance. Eddie
Well I got the best help from Anisa so helpful thanks
Bob S.
I had to use the service twice for minor but expensive repairs. I gave my card to the manager at the repair service company both times. He made the call to endurance and my bill was paid I only had to take care of the minimum payment and the balance was handled promptly the second time the repair and payment took only 2 hours to complete very pleased with the prompt service . Glad I purchased the service for my 2015 ***. I now have over 93,000 miles on it and only 3 more payments for the service and 3 more years of coverage. This has saved me over $300.00 in repairs so far.
Tony *** was very friendly and knowledgeable on the plans. He lowered my payment to endsurebtgat is is affordable. Gave me more information on the benefits.
I've been an Endurance customer since 2018, and I purchased the Superior Program coverage because I purchased a used, in very good condition, 2007 Dodge Caravan SXT and with any vehicle after a certain amount of years major and minor parts will break down. I thought I was using my God given wisdom, by purchasing the coverage I have (by the way, it was not cheap in price, $3272.00). Needless to say, I'm very dissatisfied with the warranty program and how you treat your customers. Here's why.
When I had several repairs that were needed to be done on my 2007 minivan in Sept. 2019, Endurance first told the auto repair company that none of the repairs are covered under my program. Now when I contacted Endurance I was told the repair work was done without Endurance giving the authorization. However, didn't you say [Endurance] you wouldn't authorize the work because none of the repairs were covered? Very confusing. Needless to say, some of the repairs such as; valve cover, tie rod ends, leaf spring shackles and hardware and shocks are acceptable repairs included in the supreme coverage program in which I am a member. So I attached a copy of the itemized repair work and the amount I paid for the repairs. In addition, I attached a copy of my contract pointing out the repairs covered under the Superior Program. Also, I sent a letter graciously expressing that I would be more than willing to accept a reimbursement of the after market price they would have paid for the repairs if the work had been authorized by them.
Very promply, I was contacted by Aaricka ***, and she informed me that she had submitted a request to the reimbursement department. That was October 1st and as of Oct. 23rd, I have not heard anything, nor have I received a response to the two additional emails I sent to Aaricka ***. Is this the way you treat your customers? I am very dissatisfied! Please feel free to contact me by email, if you have any questions, concerns or need more infomation.
On 9/25, a representative from *** contacted Endurance to file a claim for repairs. Per the repair facility on a recorded line, the consumer authorized the repairs and "2 days later told us [the repair facility] that she had the contract. The work is already done".
Please be advised, prior authorization from the administrator is required before any repair work can take place. Prior to the most recent claim, Endurance paid two claims for this consumer for repairs that were properly authorized before work was begun or completed.
Upon receipt of this complaint, Endurance performed an internal audit, including investigating call logs to determine if the consumer's repair facility had called about this repair prior to 9/25. The only call that Endurance received from the repair facility in regards to this claim was the 9/25 call during which the repair facility stated that the work was already authorized by the consumer and completed prior to the claim being filed. Per the consumer's contract, no claim can be paid without prior authorization from the administrator.
As a result of this complaint, Endurance's Customer Resolution Manager reached out to the consumer on 11/6 to determine what other assistance can be provided to the consumer since the claim cannot be paid. The Manager left a voicemail for the consumer and upon return, will determine a mutually beneficial resolution. The consumer's contract is currently active and eligible for future authorized claims.
Juan *** gave me a good deal and that I couldn't refuse
I had only one problem with my truck.the flywheel broke at torque converter. Got fixed no problem.
Excellent warranty, price, customer service so far via my phone vonversation. I look forward to being able to reccomend their services to my associates and friends that are looking for an extended warranty on their vehicles.
Alvin was fantastic. He really did all he could to set me up with the maximum coverage possible for my older vehicle and lowered my monthly payments in the process! Other agents I’ve spoken to at Endurance have also been very pleasant, courteous, and efficient. I’m a long-standing customer & very happy to continue as an Endurance member.
Upon needing repairs, I brought the vehicle to a dealership which completed the diagnostic and took care of the warranty with endurance. They had the car repaired within hours. Endurance seemlessly in background with the dealership to get everything taken care of. No worries or stress.
Excellent Customer Service from Kevin. I was ready to cancel policy before speaking with him concerning the contract.
I have had the policy only a few months and had the water pump fail. I had no problems with any part of the repairs or the insurance covering there part of the repairs
Endurance replaced my alternator and paid for OEM parts just like they promised. This service truly provides peace of mind.
I purchased an extended car warranty (Select Premier Plan) with Endurance a little over three years ago. I have been paying a monthly premium of $225 since signing the contract. In September 2019 I took my vehicle into an auto repair mechanic because coolant was found to be leaking. The mechanic found a faulty water pump to be the cause. They also found that the vehicle's sway bars needed to be replaced. The cost of these two repairs were nearly $1,000. When Endurance was contacted to discuss the warranty, I was informed that neither repair was covered under my plan. When I initially spoke with Endurance when signing up for the Select Premier Plan, the sales rep. informed me that essentially anything engine related would be covered under the warranty. I was also told that I would receive information about my plan coverage, but never received it. After having my claim denied, I spoke to another customer service representative and discussed the difficulty I was having paying for premium and wanted to cancel the policy - they then agreed to lower my premium to $75.00 a month. I agreed to this, but after further thinking decided it seemed unusual for a company to lower a premium like that. I then went to a local senior services agency for assistance when I began to question whether the company was legitimate or not. A social worker at the agency sat down with me to contact Endurance to determine why my claim was denied, what my coverage was and get a better explanation as to why the premium was lowered. The customer service representative, Tiffany, refused to allow the social worker to ask questions even though she was given permission by me. This made the process much more difficult due to a hearing impairment. Endurance, in an effort to sell warranties, confuses its consumers. I feel that my claim should either be covered, or my policy cancelled and a full refund provided. There is an issue with confusing and predatory sales tactics with this company.
Please be advised, the cause of failure to the water pump was a failure due to wear and tear. Per the consumer's contract,"Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts." In the interest of customer service, Endurance has agreed to discount the consumer's contract cost by a portion of the cost of this repair. Regardless of whether or not the contract can cover a particular failure, Endurance will always take measures to assist the consumer in any way possible to ensure the best possible outcome. In regards to the consumer's experience with a customer service representative, Endurance's Quality Assurance team is performing a complete internal investigation. Each Endurance customer deserves only the utmost professionalism and it is clear that this was not the case. Endurance apologizes for any frustration experienced by the consumer and is committed to the highest level of customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
James
Letter from company to renew vehicle warranty it is a bait scam using USPS mail we have no vehicle warranty.
Please be advised Endurance vehicle service contracts are offered in over 3,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions.
Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA’s Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Cheryl